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The document outlines an IT user apprenticeship program that provides classroom training over 11 days to develop skills in programs like PowerPoint, Outlook, Word, Excel, Publisher and Access. The training leads to a Level 2 Diploma for IT Users and covers key skills like communication, applying numbers, and employment rights. The apprenticeship is free for EU citizens aged 19 or over who are employed but do not have a university degree or higher qualification.






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