- Security officers should first speak to employees about performance issues before becoming frustrated. Lack of clear communication may be the problem. - Minor issues like chewing gum on duty or using personal devices can warrant a written file note placed on the employee's record for a set time like 6 months. Repeating the behavior could result in more serious disciplinary action. - An example file note is provided, documenting a meeting between a security supervisor and officer where the officer was warned not to use headphones while on patrol. Both parties signed agreeing the officer would not use personal devices while on duty. This establishes clear expectations and documentation in case of further issues.