This email provides an update on an issue to stakeholders. It includes a brief background on the problem, lists the key issues that arose, describes the systems and people affected, outlines the next steps being taken to resolve the issue including timeframes and responsible departments/vendors, and expresses thanks for patience during the resolution process.

1. ISSUES EMAIL COMMUNICATION
(Pleasecopy and pastethis template intothe bodyof your email – do not send as an attachment.Logo
not to be in email)
Dear <Name>,
Please findbelowanupdate onthe <Name of Issue>.
Background:
<Provide abrief backgroundof the issue to stakeholders.Provide highlevel informationthatis
understandablebythe targetaudience.If the issue needsmore informationtobe understood,listin
bulletpointformif possible>.
Issue(s):
<List the issue(s) thathave risen fromthe problem.Bulletpointformif more thanone>.
Impact:
<Brief descriptionof the system,site andpeople affectedandhow>.
NextSteps:
<List the actionsteps beingtakentoresolve the issue andtimeframeif one isavailable.Specifythe
departmentand/orvendorsinvolved.Bulletpointformif more thanone>.
Resolution:
<Explainbrieflythe rootcause of the issue andhow it wasresolved.The resolutionisonlyincludedfor
an issue thathas beenresolved. Pleasedeletethis sectionif you are providinganupdate onan open
issue>.
Thank youfor yourpatience aswe work towardsa resolution.Inthe meantime,pleasedonothesitate
to contact me if youhave any questionsorconcernsrelatingtothismatter.
OR
Thank youfor yourpatience andunderstandingaswe resolved thismatter. <Addanylastbitof
informationyou feelrelevante.g. Wehopeto see a reduction in call volumes.If you see otherwise,
pleasedo contactme so that I can investigatefurtheretc.). Please tryandkeepthisas concise as
possible>.
Regards,
<Your Name>