The document discusses ISO 9002 quality management systems. It provides an overview of ISO 9002 and lists several quality management tools that are useful for ISO 9002 implementation, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. The document also provides examples and explanations of how each of these six tools can be used in quality management. It concludes by listing additional topics related to ISO 9002 quality management systems.
This document discusses quality management systems requirements and provides information on six quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. It explains what each tool is used for and how it works at a high level. For example, it states that check sheets are used to collect real-time data through checks or tallies, control charts determine if a process is in statistical control, and Pareto charts identify the most important factors such as common defects. The document provides details on each tool to inform readers about quality management systems requirements and analysis techniques.
This document provides an overview of ISO quality management systems and related topics. It discusses the requirements of ISO 9001:2000 for an organization's quality management system. Key quality management tools are also outlined, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes. Links are provided to additional free resources on quality management systems, forms, templates, and more.
This document provides information about the role and responsibilities of a quality management representative. It discusses what a certified quality management representative is, the target group for the certification, and details about the examination. It also lists and describes several common quality management tools used by representatives, such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and provides additional related topics and resources.
Quality management involves defining processes to ensure quality. This document discusses defining quality management and provides resources on quality management tools and topics. It outlines six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools help identify issues, determine whether processes are in control, highlight important factors, analyze correlations, find causes of problems, and understand data distributions. The document also lists related quality management topics like systems, courses, standards, and strategies.
This document provides an introduction and overview of quality management tools and techniques for healthcare. It explains the basic principles of healthcare quality management and describes common quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Examples of each tool are given to illustrate how they are used to measure, assess, and improve healthcare quality.
This document discusses quality management in ERP systems. It provides an overview of how ERP systems can be configured for quality management to define quality tests, inspection processes, and maintain product quality histories. Specific capabilities covered include defining quality characteristics, inspection requirements at different production stages, and integrating quality data with other modules like purchasing and inventory. A number of quality management tools are also outlined, such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Additional related topics in quality management systems are provided.
This document provides an overview of quality management system presentation tools and resources. It discusses six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. For each tool, it provides a brief definition and description of how it is used in quality management. It also lists additional online resources for quality management systems, including free ebooks, forms, templates, and interview questions.
This document provides information about quality management certifications and tools. It discusses ISO 9001 certification, which is the world's most recognized quality management standard adopted by over 1 million organizations globally. It also outlines six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Each tool is defined and its purpose and use in quality control processes is described. A variety of additional quality management resources are also listed.
This document discusses quality management systems requirements and provides information on six quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. It explains what each tool is used for and how it works at a high level. For example, it states that check sheets are used to collect real-time data through checks or tallies, control charts determine if a process is in statistical control, and Pareto charts identify the most important factors such as common defects. The document provides details on each tool to inform readers about quality management systems requirements and analysis techniques.
This document provides an overview of ISO quality management systems and related topics. It discusses the requirements of ISO 9001:2000 for an organization's quality management system. Key quality management tools are also outlined, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes. Links are provided to additional free resources on quality management systems, forms, templates, and more.
This document provides information about the role and responsibilities of a quality management representative. It discusses what a certified quality management representative is, the target group for the certification, and details about the examination. It also lists and describes several common quality management tools used by representatives, such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and provides additional related topics and resources.
Quality management involves defining processes to ensure quality. This document discusses defining quality management and provides resources on quality management tools and topics. It outlines six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools help identify issues, determine whether processes are in control, highlight important factors, analyze correlations, find causes of problems, and understand data distributions. The document also lists related quality management topics like systems, courses, standards, and strategies.
This document provides an introduction and overview of quality management tools and techniques for healthcare. It explains the basic principles of healthcare quality management and describes common quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Examples of each tool are given to illustrate how they are used to measure, assess, and improve healthcare quality.
This document discusses quality management in ERP systems. It provides an overview of how ERP systems can be configured for quality management to define quality tests, inspection processes, and maintain product quality histories. Specific capabilities covered include defining quality characteristics, inspection requirements at different production stages, and integrating quality data with other modules like purchasing and inventory. A number of quality management tools are also outlined, such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Additional related topics in quality management systems are provided.
This document provides an overview of quality management system presentation tools and resources. It discusses six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. For each tool, it provides a brief definition and description of how it is used in quality management. It also lists additional online resources for quality management systems, including free ebooks, forms, templates, and interview questions.
This document provides information about quality management certifications and tools. It discusses ISO 9001 certification, which is the world's most recognized quality management standard adopted by over 1 million organizations globally. It also outlines six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Each tool is defined and its purpose and use in quality control processes is described. A variety of additional quality management resources are also listed.
This document provides an overview of tools and strategies for ISO 9001 quality management. It discusses six common quality management tools - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. For each tool, it provides a definition and explanation of how it is used to assess quality, identify sources of variation, and determine whether processes are in statistical control. The document is a reference for ISO 9001 quality management that defines key terms and concepts.
This document discusses quality production management. It provides an overview of Quality Production Management, L.L.C., which is a company dedicated to providing operations management services. The document then lists and describes several quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can be used to monitor quality, identify sources of variation, and improve production management processes.
The document discusses ISO 9001 quality management systems. It provides an overview of ISO 9001, outlining its benefits such as increased profits, more satisfied customers, and broader business opportunities. It also lists various quality management tools that are part of ISO 9001, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. The document recommends additional reading materials on quality management systems.
This document discusses various tools and strategies for application quality management. It provides an overview of Oracle's Application Quality Management products which help ensure quality for applications like Oracle E-Business Suite through testing, load testing, and test data management capabilities. The document also outlines several commonly used quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Each tool is briefly described in terms of its purpose and how it is used to collect and analyze quality data.
This document discusses quality management process models. It provides resources on quality management including free ebooks, forms, templates, KPIs, job descriptions and interview questions. It then discusses using a modeling framework to quantify data quality in business processes and assess error propagation through controls. Specific quality management tools are also defined, including check sheets, control charts, Pareto charts, scatter plots and histograms.
This document discusses quality management tools for construction projects. It describes Gray Construction's quality management system that uses an iPad-based platform to provide access to project documentation, review 3D models in the field, and manage materials. The document then outlines six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Each tool is briefly defined and its purpose in quality control is explained.
The document discusses ISO 9001 quality management systems. It provides an overview of ISO 9001, outlines the benefits of ISO 9001 certification such as increased profits, saving money, and satisfying more customers. It also lists and describes several quality management tools that are important parts of ISO 9001 systems, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools help organizations continually monitor and improve quality.
The document discusses quality management system standards. It provides an overview of ISO management system standards and their benefits, including more efficient use of resources and improved risk management. It also lists several quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms, and provides brief descriptions of how each tool is used.
This document provides an overview of quality management standards and tools. It discusses how quality management standards can help businesses improve efficiency and meet customer expectations. The document then lists and describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. It also provides additional links and resources related to quality management standards.
This document discusses quality management in hospitals. It provides an overview of key topics related to quality management in hospitals including continuous monitoring of quality measures, tools for quality management like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Examples and descriptions of each quality management tool are given. Other related topics like quality management systems, courses, standards, and strategies are also listed.
The document discusses construction quality management systems, providing information on forms, tools, and strategies for quality management. It also lists additional resources on quality management including free e-books, forms, templates, quality indicators, job descriptions, and interview questions. Specific quality management tools are explained in detail, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and other related topics.
This document discusses software quality management. It provides an overview of software quality management including strategies, tools, and key areas like assessment, advisory, process improvement and measurement. It then describes six common quality management tools - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Each tool is defined and its purpose and use in quality management is explained in one to three sentences. The document serves as a reference for various aspects of software quality management.
The document discusses ISO 9001 quality management system requirements and provides additional resources on quality management. It outlines six common quality management tools - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can be used to collect and analyze quality data to determine if processes are in statistical control and identify sources of variation. The document also lists additional topics related to quality management systems, including management systems, courses, standards, and strategies.
This document discusses quality management practices and provides resources on the topic. It examines how different quality management practices relate to various types of innovation. Process management is found to directly relate to incremental, radical, and administrative innovation. Several quality management tools are also described, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related quality management topics are listed for further reference.
A quality management system is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It maintains quality standards for products through techniques like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools help identify issues, monitor processes, determine corrective actions, and ensure continuous improvement. An effective quality management system maximizes efficiency to deliver products that meet defined quality specifications.
This document provides information about quality management consultants and tools for quality management. It discusses six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. For each tool, it provides a brief definition and description of how it is used in quality management. It also provides contact information for a quality management consulting firm and links to additional quality management resources.
This document discusses quality management tools and topics for healthcare. It provides an overview of 6 commonly used quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. It also lists other related quality management topics and provides links to downloadable resources on quality management systems, courses, standards and more. The document is a reference guide for information on quality management in healthcare.
This document discusses quality management journals and tools. It provides an overview of the Quality Management Journal, which is a peer-reviewed journal published by the American Society for Quality that aims to link academic research and quality management practice. It then describes six common quality management tools - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms - and provides brief explanations of how each tool is used.
International journal of quality & reliability managementselinasimpson0401
This document provides information about the International Journal of Quality & Reliability Management (IJQRM), including its contents and focus areas. IJQRM deals with all aspects of business and manufacturing improvements, from senior manager training to innovations that raise quality standards. It covers topics like equipment maintenance, statistical process control, reliability management, and quality management tools. The document also lists and describes several common quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related quality and reliability management topics are listed at the end as well.
This document provides information about a diploma in quality management, including potential job roles for graduates and the units that make up the qualification. It also lists and describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. The tools help organizations monitor processes, identify sources of variation, and measure quality.
The standard represents a certificate of international recognition that provides a written assurance that a particular company does follow the set guidelines and direction that has been set out by the International Standardization Organization, and is in line with the standard accordingly.
Este documento proporciona una introducción a la Norma Técnica ISO/DTS 9002 en desarrollo, la cual provee directrices para la aplicación de ISO 9001:2015. Explica que la norma es informativa y no debe usarse con fines de auditoría, y que revisa cada requisito de ISO 9001:2015 proveyendo ejemplos, descripciones y opciones para su implementación. También resume algunos requisitos clave como el contexto de la organización, liderazgo, planificación y apoyo, explicando su propósito e incluyendo ej
This document provides an overview of tools and strategies for ISO 9001 quality management. It discusses six common quality management tools - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. For each tool, it provides a definition and explanation of how it is used to assess quality, identify sources of variation, and determine whether processes are in statistical control. The document is a reference for ISO 9001 quality management that defines key terms and concepts.
This document discusses quality production management. It provides an overview of Quality Production Management, L.L.C., which is a company dedicated to providing operations management services. The document then lists and describes several quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can be used to monitor quality, identify sources of variation, and improve production management processes.
The document discusses ISO 9001 quality management systems. It provides an overview of ISO 9001, outlining its benefits such as increased profits, more satisfied customers, and broader business opportunities. It also lists various quality management tools that are part of ISO 9001, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. The document recommends additional reading materials on quality management systems.
This document discusses various tools and strategies for application quality management. It provides an overview of Oracle's Application Quality Management products which help ensure quality for applications like Oracle E-Business Suite through testing, load testing, and test data management capabilities. The document also outlines several commonly used quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Each tool is briefly described in terms of its purpose and how it is used to collect and analyze quality data.
This document discusses quality management process models. It provides resources on quality management including free ebooks, forms, templates, KPIs, job descriptions and interview questions. It then discusses using a modeling framework to quantify data quality in business processes and assess error propagation through controls. Specific quality management tools are also defined, including check sheets, control charts, Pareto charts, scatter plots and histograms.
This document discusses quality management tools for construction projects. It describes Gray Construction's quality management system that uses an iPad-based platform to provide access to project documentation, review 3D models in the field, and manage materials. The document then outlines six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Each tool is briefly defined and its purpose in quality control is explained.
The document discusses ISO 9001 quality management systems. It provides an overview of ISO 9001, outlines the benefits of ISO 9001 certification such as increased profits, saving money, and satisfying more customers. It also lists and describes several quality management tools that are important parts of ISO 9001 systems, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools help organizations continually monitor and improve quality.
The document discusses quality management system standards. It provides an overview of ISO management system standards and their benefits, including more efficient use of resources and improved risk management. It also lists several quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms, and provides brief descriptions of how each tool is used.
This document provides an overview of quality management standards and tools. It discusses how quality management standards can help businesses improve efficiency and meet customer expectations. The document then lists and describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. It also provides additional links and resources related to quality management standards.
This document discusses quality management in hospitals. It provides an overview of key topics related to quality management in hospitals including continuous monitoring of quality measures, tools for quality management like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Examples and descriptions of each quality management tool are given. Other related topics like quality management systems, courses, standards, and strategies are also listed.
The document discusses construction quality management systems, providing information on forms, tools, and strategies for quality management. It also lists additional resources on quality management including free e-books, forms, templates, quality indicators, job descriptions, and interview questions. Specific quality management tools are explained in detail, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and other related topics.
This document discusses software quality management. It provides an overview of software quality management including strategies, tools, and key areas like assessment, advisory, process improvement and measurement. It then describes six common quality management tools - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Each tool is defined and its purpose and use in quality management is explained in one to three sentences. The document serves as a reference for various aspects of software quality management.
The document discusses ISO 9001 quality management system requirements and provides additional resources on quality management. It outlines six common quality management tools - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can be used to collect and analyze quality data to determine if processes are in statistical control and identify sources of variation. The document also lists additional topics related to quality management systems, including management systems, courses, standards, and strategies.
This document discusses quality management practices and provides resources on the topic. It examines how different quality management practices relate to various types of innovation. Process management is found to directly relate to incremental, radical, and administrative innovation. Several quality management tools are also described, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related quality management topics are listed for further reference.
A quality management system is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It maintains quality standards for products through techniques like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools help identify issues, monitor processes, determine corrective actions, and ensure continuous improvement. An effective quality management system maximizes efficiency to deliver products that meet defined quality specifications.
This document provides information about quality management consultants and tools for quality management. It discusses six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. For each tool, it provides a brief definition and description of how it is used in quality management. It also provides contact information for a quality management consulting firm and links to additional quality management resources.
This document discusses quality management tools and topics for healthcare. It provides an overview of 6 commonly used quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. It also lists other related quality management topics and provides links to downloadable resources on quality management systems, courses, standards and more. The document is a reference guide for information on quality management in healthcare.
This document discusses quality management journals and tools. It provides an overview of the Quality Management Journal, which is a peer-reviewed journal published by the American Society for Quality that aims to link academic research and quality management practice. It then describes six common quality management tools - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms - and provides brief explanations of how each tool is used.
International journal of quality & reliability managementselinasimpson0401
This document provides information about the International Journal of Quality & Reliability Management (IJQRM), including its contents and focus areas. IJQRM deals with all aspects of business and manufacturing improvements, from senior manager training to innovations that raise quality standards. It covers topics like equipment maintenance, statistical process control, reliability management, and quality management tools. The document also lists and describes several common quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related quality and reliability management topics are listed at the end as well.
This document provides information about a diploma in quality management, including potential job roles for graduates and the units that make up the qualification. It also lists and describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. The tools help organizations monitor processes, identify sources of variation, and measure quality.
The standard represents a certificate of international recognition that provides a written assurance that a particular company does follow the set guidelines and direction that has been set out by the International Standardization Organization, and is in line with the standard accordingly.
Este documento proporciona una introducción a la Norma Técnica ISO/DTS 9002 en desarrollo, la cual provee directrices para la aplicación de ISO 9001:2015. Explica que la norma es informativa y no debe usarse con fines de auditoría, y que revisa cada requisito de ISO 9001:2015 proveyendo ejemplos, descripciones y opciones para su implementación. También resume algunos requisitos clave como el contexto de la organización, liderazgo, planificación y apoyo, explicando su propósito e incluyendo ej
This document explains risk-based thinking as established in ISO 9001:2015. It defines risk-based thinking as a systematic approach to identifying, considering, and controlling risks throughout a quality management system. The revision builds risk-based thinking into the entire system rather than treating prevention as a separate component. Risk-based thinking involves identifying risks and opportunities, understanding their impacts, planning actions to address risks, implementing plans, checking effectiveness, and improving based on experience. The document provides examples and guidance on applying risk-based thinking to establish a proactive culture of continuous improvement.
This document discusses quality management systems. It defines a quality management system as a set of policies, processes, and procedures required to plan and execute core business areas while meeting requirements. ISO 9001 is provided as an example quality management standard. Several quality management tools are also described, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can help identify issues, monitor processes, determine causes of problems, and measure quality. Additional related topics like management systems, courses, and standards are also listed.
The document summarizes ISO 9000 and ISO 22000 quality management standards. It provides an overview of the evolution and principles of ISO 9000 from its initial publication in 1987 to the most recent 2015 version. Key changes included greater emphasis on leadership involvement, risk-based thinking, and continuous improvement. It also summarizes ISO 22000, which was published in 2005 to provide international harmonization for food safety management systems using HACCP principles.
The new ISO 9001:2015 committee draft is published and distributed. There are changes which affect organizations who applied this standard. As it is among most famous ISO standards, follow up the changes would be critical and it is time to consider changes which might affect organizations' management systems.
How to Make Awesome SlideShares: Tips & TricksSlideShare
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SlideShare is a global platform for sharing presentations, infographics, videos and documents. It has over 18 million pieces of professional content uploaded by experts like Eric Schmidt and Guy Kawasaki. The document provides tips for setting up an account on SlideShare, uploading content, optimizing it for searchability, and sharing it on social media to build an audience and reputation as a subject matter expert.
This document provides an overview of quality management studies and includes several sections on related topics. It discusses the contents of quality management studies, including guidelines for conducting studies involving human subjects. It also outlines and describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Finally, it lists additional topics related to quality management studies that are available as PDF downloads.
Quality management involves defining processes to ensure quality. This document discusses defining quality management and provides resources on quality management tools and topics. It describes six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools help identify issues, determine whether processes are in control, highlight important factors, analyze correlations, find causes of problems, and understand data distributions. The document also lists other related quality management topics like systems, courses, techniques, and standards.
This document provides an overview of quality management approaches and tools. It discusses Total Quality Management (TQM) which aims for customer satisfaction through continuous improvement and involving customers and employees. Six common quality management tools are then described in detail: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can be used to collect and analyze quality data to identify issues and improve processes. Links to additional quality management resources are also provided.
This document provides information about quality management systems (QMS) and tools that can be used for quality management. It defines QMS as the internationally recognized standard for quality management of businesses according to ISO 9001. The document then lists and describes several commonly used quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and others. It also provides additional resources and topics related to QMS.
This document provides information about quality management tools and services in Nampa, Idaho. It lists local property management companies that can assist with rental properties and commercial real estate in Nampa. The document also discusses several common quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and gives brief descriptions of each tool. Additional related topics on quality management systems are provided for further reference.
This document provides information about quality management systems for small businesses. It discusses key elements of a quality management system including a focus on customer needs, continual improvement, and reducing defects. It also lists several quality management tools that can be used as part of a quality management system, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and provides brief descriptions of each tool. The document recommends additional quality management resources that are available.
This document discusses quality management project management. It provides an overview of quality management tools that can be used for quality management project management including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. It also lists additional topics related to quality management project management such as quality management systems, courses, techniques, standards, policies and strategies. The document aims to provide useful information and resources for quality management project management.
This document discusses frameworks and tools for corporate quality management. It describes the EFQM Excellence Model framework for corporate data quality management (CDQM). The framework can be used to benchmark, identify improvement areas, develop a common vocabulary, and develop CDQM capabilities. Six tools for quality management are also described: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can be used to collect and analyze quality data. Other related topics like quality management systems and standards are also listed.
The document discusses quality management accreditation. It provides an overview of an Accreditation Quality Management System (AQMS) implemented by the Council on Academic Accreditation in Audiology and Speech-Language Pathology (CAA) to assess and improve their accreditation operations. The AQMS includes collecting feedback from site visitors, members, and staff as well as reviewing policies, processes, and procedures. It also discusses using surveys every 3-4 years and other continuous mechanisms to gather input. The document then describes various quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes.
This document discusses key aspects of hospital quality management including tools and strategies. It provides an overview of six commonly used quality management tools - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. For each tool, it describes how the tool is used and its purpose in quality management. The document aims to provide useful information on approaches and methods for monitoring and improving hospital performance and clinical outcomes.
This document discusses quality management systems in construction. It provides an overview of Gray Construction's quality management system which uses a cloud-hosted platform and iPad apps to provide access to project documentation and facilitate real-time collaboration. It also outlines several quality management tools used in construction including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and their purposes. Additional related topics on quality management systems are listed for further reference.
This document provides information about quality management programs including definitions, frameworks, tools, and other related topics. It defines a quality management program as one that provides tools and resources to improve consistency, make quality decisions, measure progress, and resolve issues. The document outlines the CDRH Quality Framework and discusses several common quality management tools - check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. It also lists additional quality management related topics that are available as PDF downloads.
Similar to Iso 9002 quality management system (12)
This document provides guidance on setting up a quality management system that is compliant with ISO 9001 standards. It recommends starting by sending key staff to training on ISO 9001 fundamentals and internal auditing. An internal employee or external consultant can then help develop the quality management system by performing a gap analysis, creating documentation templates and procedures, and writing a quality manual. The full implementation may take two to three weeks and will require certification from an external auditing body. Tools like check sheets, control charts, Pareto charts and histograms can support quality management.
The document discusses safety health environment and quality (SHEQ) management. It provides an overview of SGS's SHEQ management services for construction projects. These services help ensure worker health and safety, compliance with regulations, and accident prevention. The document lists the types of SHEQ coordination and monitoring services offered, and encourages contacting SGS for assistance with SHEQ management needs. It also includes sections on quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams and histograms.
This document discusses quality management documentation and provides resources for learning more. It describes MasterControl software which automates quality management processes like document approval. The software connects quality processes, provides visibility into reporting, and allows customizing document lifecycles. Quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms are also summarized.
This document discusses quality management dashboards and provides resources for creating them. It explains that a quality management dashboard can track key metrics and analyses on a single page report to help focus quality improvement efforts. The dashboard simplifies reporting and allows managers to monitor quality performance and issues at a glance. The document also lists several quality management tools that can be incorporated into a dashboard, such as check sheets, control charts, Pareto charts, scatter plots, and histograms. These tools help identify problems, analyze causes, and prioritize corrective actions.
The document discusses project quality management tools and resources. It provides an overview of quality management principles and how they can be applied to project management. Specific quality management tools are described, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools can be used to plan, assure, and control quality on projects. Additional related topics like quality management systems, courses, and standards are also listed.
This document provides information about quality management for a project. It discusses quality planning, which involves identifying relevant quality standards and how to satisfy them. Quality planning should be done during project planning and coordinated with time, risk, and other planning. The document lists several quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. It also provides links to additional quality management resources.
This document provides an overview of pharmaceutical quality management. It discusses risk management in the pharmaceutical industry and the importance of a robust quality system. An effective quality system should focus on quality management, quality assurance, evaluation analysis, risk management, preventive action, and continuous improvement. It also describes the key subsystems of a modern pharmaceutical quality system: quality system, production system, facilities/equipment system, laboratory controls system, materials system, and packaging/labeling system. The document provides examples of quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and others.
The document discusses the future of quality management. It predicts that over the next two decades, businesses will need to adapt to rapid changes by integrating excellence across their organizations. A new role of Chief Enterprise Integration Officer (CEIO) will help businesses do things right, at the right time, and in the right way to satisfy customers and improve performance. The future of quality management will involve new measurement systems, enterprise-wide roadmaps, innovation integrated with data analytics, and leadership focused on continuous improvement. Key tools for quality management discussed include check sheets, control charts, Pareto charts, and scatter plots.
The document discusses key aspects of a documented quality management system, including forms, tools, and strategies. It provides an overview of why businesses should implement a formal documented quality management system rather than an informal system. Specific quality management tools are also described in detail, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and other related topics.
The document provides information about becoming a Certified Quality Management Professional, including an overview of a certificate program made up of 5 modules that teaches skills like Total Quality Management, Statistical Process Control, and ISO 9001. It also describes 6 common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related topics like quality management systems, courses, and standards are also listed.
This document discusses 5S in quality management. It provides definitions and explanations of the 5S steps - Sort, Straighten, Shine, Standardize, and Sustain. It also lists and briefly describes several quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and others. Additional related topics are listed for download.
1. Iso 9002 quality management system
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I. Contents of iso 9002 quality management system
==================
ISO 9001:2000 specifies requirements for a quality management system where an organization
1. needs to demonstrate its ability to consistently provide product that meets customer and
applicable regulatory requirements, and
2. aims to enhance customer satisfaction through the effective application of the system, including
processes for continual improvement of the system and the assurance of conformity to customer
and applicable regulatory requirements.
All requirements of this International Standard are generic and are intended to be applicable to
all organizations, regardless of type, size and product provided.
Where any requirement(s) of this International Standard cannot be applied due to the nature of an
organization and its product, this can be considered for exclusion.
Where exclusions are made, claims of conformity to this International Standard are not
acceptable unless these exclusions are limited to requirements within clause 7, and such
exclusions do not affect the organization's ability, or responsibility, to provide product that meets
customer and applicable regulatory requirements
==================
2. III. Quality management tools
1. Check sheet
The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on
the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
Who filled out the check sheet
What was collected (what each check represents,
an identifying batch or lot number)
Where the collection took place (facility, room,
apparatus)
When the collection took place (hour, shift, day
of the week)
Why the data were collected
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in statistical process control are tools used
to determine if a manufacturing or business
process is in a state of statistical control.
If analysis of the control chart indicates that the
process is currently under control (i.e., is stable,
with variation only coming from sources common
3. to the process), then no corrections or changes to
process control parameters are needed or desired.
In addition, data from the process can be used to
predict the future performance of the process. If
the chart indicates that the monitored process is
not in control, analysis of the chart can help
determine the sources of variation, as this will
result in degraded process performance.[1] A
process that is stable but operating outside of
desired (specification) limits (e.g., scrap rates
may be in statistical control but above desired
limits) needs to be improved through a deliberate
effort to understand the causes of current
performance and fundamentally improve the
process.
The control chart is one of the seven basic tools of
quality control.[3] Typically control charts are
used for time-series data, though they can be used
for data that have logical comparability (i.e. you
want to compare samples that were taken all at
the same time, or the performance of different
individuals), however the type of chart used to do
this requires consideration.
3. Pareto chart
A Pareto chart, named after Vilfredo Pareto, is a type
of chart that contains both bars and a line graph, where
individual values are represented in descending order
by bars, and the cumulative total is represented by the
line.
The left vertical axis is the frequency of occurrence,
but it can alternatively represent cost or another
important unit of measure. The right vertical axis is
the cumulative percentage of the total number of
occurrences, total cost, or total of the particular unit of
measure. Because the reasons are in decreasing order,
the cumulative function is a concave function. To take
the example above, in order to lower the amount of
late arrivals by 78%, it is sufficient to solve the first
three issues.
4. The purpose of the Pareto chart is to highlight the
most important among a (typically large) set of
factors. In quality control, it often represents the most
common sources of defects, the highest occurring type
of defect, or the most frequent reasons for customer
complaints, and so on. Wilkinson (2006) devised an
algorithm for producing statistically based acceptance
limits (similar to confidence intervals) for each bar in
the Pareto chart.
4. Scatter plot Method
A scatter plot, scatterplot, or scattergraph is a type of
mathematical diagram using Cartesian coordinates to
display values for two variables for a set of data.
The data is displayed as a collection of points, each
having the value of one variable determining the position
on the horizontal axis and the value of the other variable
determining the position on the vertical axis.[2] This kind
of plot is also called a scatter chart, scattergram, scatter
diagram,[3] or scatter graph.
A scatter plot is used when a variable exists that is under
the control of the experimenter. If a parameter exists that
is systematically incremented and/or decremented by the
other, it is called the control parameter or independent
variable and is customarily plotted along the horizontal
axis. The measured or dependent variable is customarily
plotted along the vertical axis. If no dependent variable
exists, either type of variable can be plotted on either axis
and a scatter plot will illustrate only the degree of
correlation (not causation) between two variables.
A scatter plot can suggest various kinds of correlations
between variables with a certain confidence interval. For
example, weight and height, weight would be on x axis
and height would be on the y axis. Correlations may be
positive (rising), negative (falling), or null (uncorrelated).
If the pattern of dots slopes from lower left to upper right,
it suggests a positive correlation between the variables
5. being studied. If the pattern of dots slopes from upper left
to lower right, it suggests a negative correlation. A line of
best fit (alternatively called 'trendline') can be drawn in
order to study the correlation between the variables. An
equation for the correlation between the variables can be
determined by established best-fit procedures. For a linear
correlation, the best-fit procedure is known as linear
regression and is guaranteed to generate a correct solution
in a finite time. No universal best-fit procedure is
guaranteed to generate a correct solution for arbitrary
relationships. A scatter plot is also very useful when we
wish to see how two comparable data sets agree with each
other. In this case, an identity line, i.e., a y=x line, or an
1:1 line, is often drawn as a reference. The more the two
data sets agree, the more the scatters tend to concentrate in
the vicinity of the identity line; if the two data sets are
numerically identical, the scatters fall on the identity line
exactly.
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific
event.[1][2] Common uses of the Ishikawa diagram are
product design and quality defect prevention, to identify
potential factors causing an overall effect. Each cause or
reason for imperfection is a source of variation. Causes
are usually grouped into major categories to identify these
sources of variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
6. Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method
A histogram is a graphical representation of the
distribution of data. It is an estimate of the probability
distribution of a continuous variable (quantitative
variable) and was first introduced by Karl Pearson.[1] To
construct a histogram, the first step is to "bin" the range of
values -- that is, divide the entire range of values into a
series of small intervals -- and then count how many
values fall into each interval. A rectangle is drawn with
height proportional to the count and width equal to the bin
size, so that rectangles abut each other. A histogram may
also be normalized displaying relative frequencies. It then
shows the proportion of cases that fall into each of several
categories, with the sum of the heights equaling 1. The
bins are usually specified as consecutive, non-overlapping
intervals of a variable. The bins (intervals) must be
adjacent, and usually equal size.[2] The rectangles of a
histogram are drawn so that they touch each other to
indicate that the original variable is continuous.[3]
III. Other topics related to Iso 9002 quality management system (pdf
download)
quality management systems
quality management courses
quality management tools
iso 9001 quality management system
quality management process
quality management system example
quality system management
quality management techniques