This document provides guidance on establishing incident response and business continuity procedures. It recommends that plans and procedures clearly define the purpose, scope, objectives, activation criteria and procedures, implementation procedures, roles and responsibilities, communication requirements, interdependencies, resource needs, and information flows needed to respond to and recover from disruptive incidents. The guidance also covers designing processes for activating and standing down responses, managing immediate consequences, safeguarding welfare, considering strategic, tactical and operational options, preventing further losses, and specifying communication procedures.