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Iscom 471 final exam
- 1. ISCOM 471 FINALEXAM PLEASE DOWNLOAD THE ANSWERS HERE!!! 1 A resource that limits the capacity for maximum output of a process is a a. block b. starve c. bottleneck d. process improvement 2 The aggregate operations plan is concerned with setting production rates by product group or other broad categories for the intermediate team. a. True b. False 3 Quality function deployment is a tool used to identify a. customer requirements b. process improvements c. quality d. cost factors 4 _____________ is the philosophy of continually seeking improvements in a process through the use of team efforts. a. Quality control b. Performance quality c. Continuous improvement d. Conformance quality
- 2. 5 ___________ isa type of forecast in which data related to past demand are used to predict the future. a. Linear regression forecasting b. Focus forecasting c. Time series analysis d. Past causal relationships 6 Which of the following factors account for the interest in organizational management? a. Current problems/opportunities b. Inventory costs c. Customer satisfaction d. All of the above 7 Fundamental MRP II questions include all of the following EXCEPT a. What does it take to make it? b. What do we have? c. What do we have to get? d. Who needs it? 8 What is one reason for failure in project scheduling? a. Lack of management support b. Inadequate training c. Incomplete project d. Lack of diversity in team members 9 A bottleneck is defined as any resource whose capacity limits throughput in the production line. a. True
- 3. b. False 10 Asimple inventory system includes: a. Optional replenishment, Two-bin, One-bin b. MRP, Two-bin, One-bin c. Optional replenishment, order point, One-bin d. Order point, Two-bin, One-bin 11 The bill of material contains all of the following EXCEPT a. Sequence in which the product is created b. Transaction files c. Complete product description d. Listing of materials 12 What is the inherent value of a product in the marketplace? a. Conformance quality b. Design quality c. Six Sigma d. Cost 13 "Operations management is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services." a. True b. False 14 If there is no bottleneck, then excess capacity exists and the system should be changed to create a bottleneck. a. True b. False
- 4. 15 Disadvantages ofcapacity simulation include all of the following EXCEPT a. A significant amount of computer time may be needed to run complex models. b. A great deal of time and effort typically is spent to develop a model for the simulation. c. Simulation can be used as a game for training experience. d. None of the above. 16 "_____________ can be defined as planning, directing, and controlling resources to meet technical, cost, and time constraints." a. Project management b. Configuration management c. Process analysis d. Process improvement 17 Which of the following statements are true about time-series forecasting? a. Time series analysis tries to understand the system underlying and surrounding the item being forecast. b. Under time-series methods, demand is divided into the time-based components such as daily, weekly, and so forth. c. Time-series methods are useful for long-range forecasts when the demand pattern is erratic. d. Time series analysis is based on the idea that the history of occurrences over time can be used to predict the future. 18 Delay of the process step that differentiates a product as late in the supply chain as possible is called a. delayed delivery b. design logistics c. fast tracking
- 5. d. process postponement 19"The radical change paradigm, introduced by Michael Hammer and major consulting firms, is referred to as: " a. manufacturing strategy paradigm b. business process reengineering c. synchronous manufacturing d. total quality management 20 Given that the previous forecast of 65 turned out to be 4 units less than the actual demand and the next forecast is 66, what would be the value of alpha if the simple exponential smoothing forecast method is being used? a. 0,02 b. 0,25 c. 0,04 d. 0,30 21 ____________ is a measure a firm can use to determine how close it is to its best operating level. a. Capacity utilization rate b. Average aggregation rate c. Capacity efficiency rate d. All of the above 22 "A company that can offer on-site repair in only 1 or 2 hours is an example of a company that is competing on _______ competitive dimension." a. flexibility b. process quality
- 6. c. delivery reliability d.delivery speed 23 _____________ is managing the entire organization so that it excels on all dimensions or product and services that are important to the customer. a. SRC b. Six Sigma c. Cost d. TQM 24 Manufacturing is involved in what phases of the product design process? a. Production ramp-up b. Initial planning c. Concept development d. All of the above 25 Variability in demand magnified as we move from the customer to the producer in the supply chain is called a. cause and effect b. push system c. Pull system d. Bull Whip effect 26 JIT drawbacks include all of the following EXCEPT a. stable production level b. limited flexibility in products produced c. vendors do not need to be located nearby d. still require work in process when used with Kanban
- 7. 27 A _________approach actually schedules in detail each resource using the setup and runtime required for each order. a. infinite loading b. finite loading c. forward scheduling d. backward scheduling 28 The main objectives of manufacturing strategy are a. translating required competitive dimensions into specific performance requirements for operations b. making the necessary plans to ensure that operations capabilities are sufficient to accomplish performance requirements c. converting order winners into specific performance requirements d. all of the above 29 The purpose of a “time fence” is which of the following? a. Make sure the cows don’t get out of the barn b. Control flow through the production system c. Maximize sales to retailers d. None of the above 30 ________ is when the activities in the stage must stop because there is no place to deposit the item just completed. a. Buffering b. Blocking c. Starving d. Bottleneck 31 The seven elements that address the elimination of waste include all of the following EXCEPT
- 8. a. quality atthe source b. large batch process c. group technology d. uniform plan loading 32 Which MRP system input element specifies how many and when the firm plans to build each end item? a. Bills of material b. Master production schedule c. Capacity planning d. None of the above 33 The value for alpha or α must be between which of the following when used in an Exponential Smoothing model? a. 1 to 10 b. 1 to 2 c. 0 to 1 d. -1 to 1 34 A travel agency processed 240 customers on Day 1 with a staff of 12, and 360 customers on Day 2 with a staff of 15. What can be said about the productivity shift from Day 1 to Day 2? a. An increase in productivity from Day 1 to Day 2 b. A decrease in productivity from Day 1 to Day 2 c. The same productivity from Day 1 to Day 2 d. Can not be computed from data above 35 The basic logic behind the ABC Classification system for inventory management is which of the following? a. Two-bin logic
- 9. b. One-bin logic c.Pareto principle d. All of the above 36 Supply-chain strategy concepts are applicable to what types of companies? a. Service b. Restaurants c. Airlines d. All of the above 37 In the Input-Transformation-Output Relationship, a typical “input” for a Department Store is which of the following? a. Displays b. Stocks of goods c. Sales clerks d. None of the above 38 Which of the following is NOT true about JIT systems? a. JIT is typically applied to repetitive manufacturing. b. The goal of JIT is to drive all inventory queues to a moderate level thus minimizing inventory investment and shortening lead times. c. The JIT system is based on the philosophy of eliminating waste and utilizing the full capability of the worker. d. Under JIT, the ideal lot size is one. 39 When a company waits until they have an order for their product in hand before beginning any production for that order, we can characterize their operation as which of the following processes? a. Single-stage process b. Multi-stage process
- 10. c. Make-to-order process d.Make-to-stock process 40 If the “cost of goods sold” for a company is $1,000,000 and the “average aggregate inventory value” is $25,000, which of the following is the “inventory turnover”? a. 40 b. 50 c. 400 d. None of the above 41 The supply chain measure of “Inventory Turnover” is which of the following ratios? a. Avg. inventory value/total costs b. Costs of goods sold/Avg. aggregate inventory value c. Total costs of goods/Avg. costs of goods d. Weeks worth of inventory/No. of weeks 42 Which of the following are standard measures of schedule performance used to evaluate priority rules? a. Meeting due dates b. Maximizing job flow time c. Maximizing work-in-process inventory d. All of the above 43 To improve the Capacity Utilization Rate we can do which of the following? a. Increase “best operating level” b. Reduce “capacity used” c. Increase “capacity used” d. All of the above
- 11. 44 Which typeof process is by changing of raw materials into some specific form (such as sheet metal into a car fender)? a. Conversion b. Fabrication c. Assembly d. Testing 45 Sales and Operations Planning activities are usually conducted during which planning time horizon? a. Really short-range b. Short-range c. Intermediate-range d. Long-range 46 Based on the Service-System Design Matrix, which of the following has a lower level of “production efficiency”? a. Face-to-face loose specs b. Phone contact c. Internet and on-site technology d. Face-to-face tight specs 47 Johnson’s rule is a sequencing rule used for scheduling any number of jobs on two machines. a. True b. False 48 According to Goldratt, any resource whose capacity is less than the demand placed on it, is considered which of the following? a. Nonbottleneck resource b. Bottleneck resource
- 12. c. Capacity-constrained resource d.A buffer resource 49 The DMAIC cycle of Six Sigma is similar to which of the following quality management topics? a. Continuous improvement b. Servqual c. ISO 9000 d. External benchmarking 50 In the Pull System the partner that begins the process of “pulling” is which of the following? a. CEO b. Customers c. Vendors d. Fabrication personnel ISCOM 471 FINAL EXAM PLEASE DOWNLOAD THE ANSWERS HERE!!!