The document is an introduction to Cisco's ThousandEyes platform, which provides digital experience assurance across networks. It highlights the importance of monitoring performance for remote workforces and emphasizes the platform's capabilities in delivering insights and troubleshooting internet-related issues. Case studies illustrate the impact of internet outages on business operations, showcasing the necessity for effective visibility and resolution measures.

1. Cisco Confidential
Introduction to
ThousandEyes

2. Cisco Confidential
Featured speakers
Eric Markwardt
Technical Solutions Engineer
Ed Yi
Technical Solutions Engineer
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Before We Begin…
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Agenda
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• ThousandEyes Introduction
• Demo
– Supporting a Remote Workforce
– Delivering Superior Customer Digital Experiences
– ThousandEyes Internet Insights
• Q&A

5. Cisco Confidential
About Cisco ThousandEyes
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. 5
We are a Digital Experience Assurance
platform that empowers companies to deliver
flawless digital experiences across every
network – even the ones they don’t own.
Global 2000
Companies
370+
All Top 10
US Banks
190+
Fortune 500
Companies

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Digital Experience Assurance
Assure end-to-end digital experience over any network
End-to-end visibility AI-driven intelligence Closed-loop operations
Any user to any app,
over every network.
Proactive insights in the context of
what matters–user experience.
Recommend and execute actions
across connected ecosystem.
Branch/Campus
Home Cloud/App
Internet
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Our Solution
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See Experience From Every Vantage Point
Data
Center
Data
Center
SaaS
IaaS
CDN
DNS
DNS
Provider Security
Provider
API
Customer
Cloud Endpoint
Enterprise

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To Cloud and Internet-Centric IT
Branch Offices
Datacenter
Internet Cloud
Enterprise SD-WAN

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Lightweight SaaS Deployment
• Inside-Out monitoring
(on-prem)
• Deployment Options
– OVA / Physical Appliance
– Linux Package/NUC/rPI
– Docker
– Cisco ASR 1k / ISR 4k / Cat 9K
– Meraki MX
• Commonly for internal applications,
SaaS and Site-to-Site
• Last-mile monitoring
• Extends network and service
visibility in a way that is agnostic
to the location of the user
• Deployment Options
– Operating Systems
• Windows
• Mac OS
• Cisco Webex devices running RoomOS
– Browsers
• Google Chrome
• Microsoft Edge
Enterprise Agent Endpoint Agent
• Outside-In monitoring
• 400+ Locations
– Tier 2 and 3 service providers,
broadband, cloud providers
– www.thousandeyes.com/product/cloud-agents
• Commonly for customer and
public facing applications
Cloud Agent

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Use Cases
Enterprise DX SD-WAN Network Devices Endpoints / LAN
Employee DX
Cloud Security
Customer DX BGP Routing
CDN providers ISP
VoIP
IaaS Providers SaaS Providers UCaaS/Collaboration
DDoS Security
Websites & Apps DNS Services

11. Dashboards,
Reports, and Alerts
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Track Service Objectives With Dashboards

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Understand the Experience of Your Remote Workers
Real-time visibility into employee
experience using SaaS and Internal
Web Applications
Measure the performance of
Collaboration Tools (WebEx,
Teams, Slack, etc.)
Insight into Wi-Fi, LAN
and local ISP
performance
Understand the impact
of system bottlenecks
on employee
experience

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Dashboards – Remote Workers

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Reports – Remote Workers
VPN Health
Browser Experience
(Summary)
Browser Experience
by User

16. Demo
Remote Workforce
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• Employee Productivity Blind Spots
–Is it an application problem?
–An issue with the VPN or network?
–A problem in the Service Provider network?
–Bottleneck in the user’s Wi-Fi or laptop?
The Shift to WFH

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1. Monitor employee experience from anywhere at any time
• Remote workers
• Call centers
• Traveling executives
2. “Last Mile” monitoring
• Insight into the user’s web site experience and ISP performance
• Network topology views – Wireless
3. Troubleshoot performance and connectivity issues
• Correlate end user issues with historical and near real-time user data
Endpoint Agent Use Cases

19. Demo
Customer Experience
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Cloud Blindness is Costly
Detection
(MTTD)
Extremely Long Problem Isolation
(MTTI)
Resolution
(MTTR)
Service desk
costs spiking
App experience
unpredictable
Cloud outages impact
revenue and brand
SD-WAN projects hit
unexpected ISP issues
Costly war-rooms and
wasteful finger pointing

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© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
How IT Needs to Transform
INTERNET
VISIBILITY
Non-existent Multi-layered, end-to-end, complete
PLANNING Blind roll out Proactive baselining
OPERATIONS Finger pointing Collaboration
PROBLEM
ISOLATION
Uncertain, ineffective Immediate, decisive
PROBLEM
RESOLUTION
Hours to days Minutes

22. Demo
Internet Insights
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ThousandEyes Internet Insights™
Based on ThousandEyes
global collective
intelligence dataset
Business-class visibility into
macro internet issues
Authoritative view
of Internet health

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Enterprises Face ‘Internet-sized’ Challenges
Optimize digital portfolio
Scale service assurance
Users anywhere
Outages ~50+ daily
MTTI hours
Services unreliable
Providers slow to respond
Vendor selection blind

25. Customer Case
Studies
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26. OUTAGE CASE STUDY
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Microsoft Outage Impacts Access to O365,
Sharepoint, and other Resources
Microsoft suffers a large, global outage
that causes a worldwide outage to
multiple MS SaaS resources.
Link to Data
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27. OUTAGE CASE STUDY
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AWS Outage Impacts SD-WAN
Access to Workday
AWS suffers a large outage that
causes multiple SD-WAN branches
to lose access to Workday
Link to Data
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28. OUTAGE CASE STUDY
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Github Suffers Massive DDoS Attack
Github suffers a massive DDoS
attack and recovers fast with
mitigation from Akamai Prolexic
Link to Data
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29. OUTAGE CASE STUDY
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Cloud Migration Gone Wrong
A planned move of their online
betting site to AWS did not produce
the desired result
Link to Data
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30. OUTAGE CASE STUDY
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Fastly CDN Outage Impacts Pinterest
Grubhub, Pinterest and other critical
services impacted due to an outage
in Fastly’s network
Link to Data
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

31. OUTAGE CASE STUDY
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DNS Outage Impacts Southwest
DNS server unavailability due to
ISP outage impacts Southwest
customers
Link to Data
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32. Cisco
Integrations
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IBN Embed Offer Overview
IBN switching customers with DNA Advantage or Premier licenses get the
equivalent of 1 test @ 5min from an Enterprise Agent (i.e. 22 units / month).
What switches are included? What licenses are included?
• High end switches only: C9300,
C9300L, C9300AG and C9400
• Offer only applies if catalyst has a
DNA Advantage or Premier license
• DNA Advantage and Premier only
(not Essentials!)
• Offer available for brownfield (i.e.
existing DNA licenses pre-April
2021); or at time of transaction
(new/renewal) via Greenfield

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Next Steps
and Q&A
Learn
more
Free
trial
Demo
• Subscribe to the blog:
www.thousandeyes.com/blog/
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thousandeyes.com/the-internet-report/
• Get a real-time view of the health of the Internet
www.thousandeyes.com/outages/
• Sign up for a free trial:
www.thousandeyes.com/signup/
• Request a demo:
www.thousandeyes.com/request-demo

35. Q&A
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