This document describes LiveAdvizor, a live video chat customer service platform that allows for co-browsing and co-navigation. It provides features like live video and text chat, call center functionality, file sharing, and detailed reporting. Case studies show significant increases in metrics like conversion rates, time on site, and average order value for companies using LiveAdvizor. Speed of response is important, as the odds of contacting a lead drop dramatically the longer it takes to make initial contact. LiveAdvizor aims to provide an initial response within 8 seconds.

1. Live%Video%Chat%Customer%Service%with%%
Co4Browsing%and%Co4Naviga9on%
All%informa9on%contained%in%this%document%is%the%intellectual%property%of%LiveADViZOR.%All%rights%are%reserved.%You%may%not%use,%access,%copy,%store,%display,%create%deriva9ve%works%of,%
sell,%modify,%publish,%distribute,%or%allow%any%third%party%access%to%the%content,%informa9on%or%data%in%this%manual%without%LiveADViZORs%express%wriIen%consent%and%may%use%the%
informa9on%within%for%the%purposes%stated%in%the%Terms%of%Use%Agreement.%The%informa9on%and%data%in%this%Manual%area%valuable%asset%of%LiveADViZOR%and%have%been%developed%
through%the%expenditure%of%considerable%work,%9me%and%money.%Patents%are%pending.%

2. %
A#Pla+orm#for#the#Next#Genera6on##
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
%
of#Customer#Acquisi6on##
• Live%video%&%text%%chat%joined%with%co4browsing%&%co4
naviga9on%in%a%single%set%of%tools%with%NO#DOWNLOAD#
• Complete%call4center%func9onality%including:%Call%rou9ng,%
Queue,%Hold,%&%Transfer%of%video%calls%
• Deploys%in%banners,%webpages,%emails,%or%lead%forms%
• File%push,%proac9ve%invita9ons,%site%monitoring,%and%
detailed%ac9vity%repor9ng%
• Hosted%SaaS%applica9on%requires%only%a%PC,%webcam%and%
internet%connec9on%
• Works%with%any%browser%and%opera9ng%system%

3. Benefits%of%Live%Video%Chat%
Hello. Welcome to LiveAdvizor
How can we help you today?
• Instant%response%to%leads%&%visitors%%
• Increased%conversions,%cross4sell,%&%up4
sell%
• Deep%personal%engagement%
• Offer%in4person%exper9se%and%
consulta9on%
• Quickly%develop%a%trus9ng%rela9onship%
• Enhanced%customer%experience%
differen9ates%your%brand%%

4. Speed4to4Contact%Wins%
%LiveAdvizor%response%9me%=%8%seconds%or%less%
Response%Time%from%Crea9on%x%5%min%Intervals%
Ini9al%Dial%to%Leads%Contacted%
The%odds%of%contac6ng%a%lead%in%5%min%vs.%30%min%drop%by%100X!#%%%
From%just%5%minutes%to%10%minutes,%the%odds%decrease%by#500%.%
Source:##How#Much#Time#Do#You#Have#Before#WebGGenerated#Leads#Go#Cold?""Research"
Study"by"James"Oldroyd,"PhD"–"Sloan"School"of"Management,"MIT,"October"16,"2007"

5. Add%to%Speed%and%Your%BoIom%Line?%
76%#of#the#total#qualified#leads#
result#from#the#first#call.##
%
Calls#in#5#Minutes#connect#
500%#more#prospects##
than#in#10#minutes#%
First#contact#converts#300%#more#
prospects#than#a#second#contact##
Source:##How#Much#Time#Do#You#Have#Before#WebGGenerated#Leads#Go#Cold?""Research"
Study"by"James"Oldroyd,"PhD"–"Sloan"School"of"Management,"MIT,"October"16,"2007"

6. Heels.com%Video%Chat%Case%Study%
Results%
• Average%9me%on%site%was%491%%higher%
• Conversion%rate%increased%662%%
• Average%order%size%increased%32%%
Forrester,#Diana#Clarkson,#Capitalizing"on"Live"Video"Chat,##Aug,#2011#

7. IBM%Co4located%video%chat%in%
website%&%banners%
“Conversion*rates*for*both*visitor0to0lead*and*ul4mately*lead0to0sale**
are*four"Kmes"higher*than*those*of*historic*campaigns*–*that’s*phenomenal!”*
*
*
*
*
*Ed*Abrams*VP,*Integrated*Marke4ng*Communica4ons,*IBM*
IBM% Simple %banners%
IBM% Simple %site%

8. Microsog%Paris%Banners%
“This%was%our#single#most#effec6ve#tac6c#in%the%whole%campaign%for%comple9ng%%
downloads%of%our%beta%sogware”.%
%
Simon%Liddiard,%Microsog%Group%Account%Director,%Wunderman,%Paris%

9. Case%Study%–%Bryan%College,%LA%
Case%Study%–%Bryan%College,%LA%
A%For4Profit%College%
A%For6Profit%College%
•
•
•
•
36month%test%
361%video%chats%iniAated%
Average%response%Ame%8%seconds%
96%%contact%rate%
– Only%4%%abandoned%w/in%45%seconds%
• Average%video%chat%lasted%12%½%minutes%
• 103%leads%from%proacAve%invitaAons%
– 29%%liP%in%incremental%leads%
• 47%%of%completed%video%chats%converted%
– 163%interviews%scheduled%
• 300+%%increase%in%conversion%rate%
• $1MM+%increase%in%annual%revenue%

10. Visitor%Experience%
Co4Browsing%&%Co4Naviga9on%

11. User%Experience%%
Instant%Lead%Response%
1.Visitor%completes%a%form%
2.%“Submit”%click%automa9cally%%launches%
Chat%box%
3.%Live%video%chat%ini9ates%
within%8%seconds%

12. Call4center%User%Interface%
Call%Transfer%
Lead%%
Capture%
Geo%%
mapping%
Call%%
rou9ng%
Co4Browsing%
Co4Naviga9on%
Jane%Doe%
35%yrs%
janed@yahoo.com%
07043%
Text%Chat%
%
Call%%
queue%
Ac9ve%calls%
Canned%%
Messages%

13. Site%Monitoring%&%Proac9ve%Invita9ons%
Like%a%virtual%shopkeeper%–%see%who’s%in%your%store%and%send%proac9ve%invita9ons%to%chat%
%
Invita9ons%can%be%sent%manually%while%watching%who’s%on%your%site%or%automated%by:%
%9me%on%page,%%#%of%pages%visited,%current%page,%keywords%used,%return%visitors%&%more.%

14. Schedule%a%Demo%&%Free%Trial%
LiveAdvizor%
109%Inwood%Avenue%
Montclair,%NJ%%07043%
(973)446044496%
www.liveadvizor.com%
info@liveadvizor.com%