Insights & More is a strategic consumer consultancy that analyzes data to provide insights to companies. They helped a battery company with low market share in developing countries by providing a comprehensive tool-kit of market research and insights. This allowed the company to rationalize consumer behavior, develop globally relevant marketing strategies across different channels, and quickly generate ideas to increase market share. Insights & More works by extracting exact data analysis and co-creating transformations with clients to provide a complete picture of the market and maximize the returns on research investments.
Tns _L'evoluzione del Brand Tracking_Webinar _Settembre 2015Gabriella Bergaglio
I brand si trovano oggi ad affrontare nuove sfide, in una situazione di mercato in continua e rapida evoluzione che negli ultimi anni ha messo tutti a dura prova.
In questo quadro di incessante cambiamento, gli approcci tradizionali alle ricerche di mercato sono destinati all’estinzione se non si trasformano, adattandosi al contesto contemporaneo. Le aziende hanno bisogno di avere insight che possano anticipare i possibili cambi di preferenza dei consumatori. Le ricerche di mercato sono state ideate in tempi in cui l’esigenza conoscitiva era elevata. Questo tipo di indagini così come erano state pensate, oggi sono anacronistiche con tempi di delivery che non incontrano più le necessità del marketing e budget dedicati sempre più ridotti.
Ecco perchéTNS propone un nuovo sistema di studio del Brand Tracking (http://www.tns-global.it/news-center/news/webinar-online-future-tracking-il-valore-dellintegrazione-con-i-social-data) in modo da offrire ai suoi clienti i benefit che possono arrivare oggi dalle nuove tecnologie e dal mondo digital in senso più ampio.
I nuovi sistemi di monitoraggio del brand si devono adattare a un approccio integrato che utilizza informazioni provenienti da più fonti, con una crescente componente basata sui dati social. Per questo, la nuova struttura dei tracking prevede:
una spina dorsale costruita sui dati social & search, con la possibilità di fruire i dati in tempo reale
un disegno di ricerca tradizionale più leggero ed efficace
Questa impostazione, più snella e efficiente, permette di liberare risorse per realizzare nuovi moduli integrativi, di arricchimento e approfondimento. Per info http://www.tns-global.it/competenze/brand-communication )
Our client, a laundry detergent brand, was struggling against low-cost competitors in the Philippines. Insights & More conducted research to understand changing consumer attitudes and the market. They developed a chronology of consumer segments and insights that led to introducing multi-purpose detergents. Their analysis also redefined the role of washing machines in purchase decisions and identified a neglected segment, Mindanao, most open to new products. These findings helped the client reset their portfolio and targeting to better compete.
The document discusses a case study of a diaper brand in India that was growing rapidly but wanted to sustain its success. Insights & More evaluated the business challenges by meeting with stakeholders and identified key issues. They crafted an investigation plan to analyze market drivers and primers. Insights were embedded in a team workshop that changed perspectives on the schizophrenic Indian market with opportunities across consumer classes. A communications clinic updated the team on effective strategies for different consumer profiles.
Stories help simplify complex real-life outcomes in the same way that a user interface simplifies a smartphone's technology. Just as users don't need to understand everything beneath a phone's surface, stories allow people to understand multiple variables that influence events through engaging narratives rather than mathematical analysis. The full paper argues that stories are powerful because they communicate complexity in a simple, instantly understandable way for most people.
The global marketing team of a small but growing rechargeable battery brand contacted a consulting firm with questions about struggling in some Western European markets and how to establish leadership in major rechargeable battery markets globally. The consulting firm's solution involved analyzing internal and external data on the category, client's brands, and industry to deliver insights into each key market, a strategic recommendation for building leadership in each market, and key communication and PR ideas to increase relevance in target markets.
Tns _L'evoluzione del Brand Tracking_Webinar _Settembre 2015Gabriella Bergaglio
I brand si trovano oggi ad affrontare nuove sfide, in una situazione di mercato in continua e rapida evoluzione che negli ultimi anni ha messo tutti a dura prova.
In questo quadro di incessante cambiamento, gli approcci tradizionali alle ricerche di mercato sono destinati all’estinzione se non si trasformano, adattandosi al contesto contemporaneo. Le aziende hanno bisogno di avere insight che possano anticipare i possibili cambi di preferenza dei consumatori. Le ricerche di mercato sono state ideate in tempi in cui l’esigenza conoscitiva era elevata. Questo tipo di indagini così come erano state pensate, oggi sono anacronistiche con tempi di delivery che non incontrano più le necessità del marketing e budget dedicati sempre più ridotti.
Ecco perchéTNS propone un nuovo sistema di studio del Brand Tracking (http://www.tns-global.it/news-center/news/webinar-online-future-tracking-il-valore-dellintegrazione-con-i-social-data) in modo da offrire ai suoi clienti i benefit che possono arrivare oggi dalle nuove tecnologie e dal mondo digital in senso più ampio.
I nuovi sistemi di monitoraggio del brand si devono adattare a un approccio integrato che utilizza informazioni provenienti da più fonti, con una crescente componente basata sui dati social. Per questo, la nuova struttura dei tracking prevede:
una spina dorsale costruita sui dati social & search, con la possibilità di fruire i dati in tempo reale
un disegno di ricerca tradizionale più leggero ed efficace
Questa impostazione, più snella e efficiente, permette di liberare risorse per realizzare nuovi moduli integrativi, di arricchimento e approfondimento. Per info http://www.tns-global.it/competenze/brand-communication )
Our client, a laundry detergent brand, was struggling against low-cost competitors in the Philippines. Insights & More conducted research to understand changing consumer attitudes and the market. They developed a chronology of consumer segments and insights that led to introducing multi-purpose detergents. Their analysis also redefined the role of washing machines in purchase decisions and identified a neglected segment, Mindanao, most open to new products. These findings helped the client reset their portfolio and targeting to better compete.
The document discusses a case study of a diaper brand in India that was growing rapidly but wanted to sustain its success. Insights & More evaluated the business challenges by meeting with stakeholders and identified key issues. They crafted an investigation plan to analyze market drivers and primers. Insights were embedded in a team workshop that changed perspectives on the schizophrenic Indian market with opportunities across consumer classes. A communications clinic updated the team on effective strategies for different consumer profiles.
Stories help simplify complex real-life outcomes in the same way that a user interface simplifies a smartphone's technology. Just as users don't need to understand everything beneath a phone's surface, stories allow people to understand multiple variables that influence events through engaging narratives rather than mathematical analysis. The full paper argues that stories are powerful because they communicate complexity in a simple, instantly understandable way for most people.
The global marketing team of a small but growing rechargeable battery brand contacted a consulting firm with questions about struggling in some Western European markets and how to establish leadership in major rechargeable battery markets globally. The consulting firm's solution involved analyzing internal and external data on the category, client's brands, and industry to deliver insights into each key market, a strategic recommendation for building leadership in each market, and key communication and PR ideas to increase relevance in target markets.
ECR Europe Forum ‘08. The moment of truth – putting Category Management into ...ECR Community
Category management is a process that involves analyzing category data to identify opportunities, setting objectives, and developing strategies and tactics to improve sales and profits. It requires moving from isolated projects to an ongoing way of working through continuous analysis, planning, execution and review. Key aspects include developing a joint category plan and KPI dashboard, prioritizing issues, agreeing on objectives and action plans, and regularly reviewing results to refine strategies. The goal is to optimize the "moment of truth" in-store experience and drive customer loyalty.
This document discusses using insights to drive business ideas. It provides examples of insights and explains that insights go deeper than just observations or data. Insights should induce meaning and further understanding. The document also discusses using hybrid research techniques, like combining qualitative and quantitative methods, to develop a holistic understanding of the market. It provides examples of segmentation approaches that can align with retailers or brands to better target shopper segments.
This document discusses market sizing and determining the opportunity for a new business idea. It provides guidance on moving out of the customer discovery and validation phases, identifying the target market, and estimating the size of the market using top-down and bottom-up approaches. Examples of each approach are given to illustrate how to size a market from a high level total addressable market view or by aggregating projections from individual customer segments.
Here are some key responsibilities and skills for a Product Manager vs Product Marketing Manager role:
Product Manager:
- Responsibilities: Define product requirements, ensure product gets developed on time and on budget, own product roadmap/strategy.
- Skills: Strong technical skills, able to understand customer needs and translate to technical requirements, able to manage cross-functional teams.
Product Marketing Manager:
- Responsibilities: Develop product marketing strategy and messaging, generate demand through campaigns, manage product launch.
- Skills: Strong marketing, communications and presentation skills, able to understand customer needs from a non-technical perspective, experience with demand generation and analytics.
The main differences are that the Product Manager role requires more
Taking your program global will increase the depth and breadth of your reference offerings, and will accelerate the sales cycle by influencing customers through the use of relevant third-party validation.
Five keys to extending your reach:
Understand the business etiquette.
Understand the culture.
Understand the importance of group and social hierarchies.
Build strong business relationships
Comply with regional privacy laws.
Lovemarks or SafeBets - What drives consumers in emerging versus mature marke...Merlien Institute
1. Professor Koen Pauwels gave a presentation comparing marketing approaches in emerging versus mature markets.
2. He found that consumers in emerging markets are more responsive to advertising but less likely to convert attitudes into sales.
3. A case study of personal care brands in Brazil and the UK showed higher advertising response but lower sales conversion in emerging markets.
Driving Customer Engagement Through Multichannel MarketingTim Suther
This document discusses the need for companies to shift to a multichannel marketing approach to better engage customers. It identifies 4 strategic opportunities: 1) remixing media to match consumer consumption, 2) investing to enable recurring revenue and engagement, 3) improving media effectiveness, and 4) recognizing customer information as a key asset. The document argues that implementing a multichannel strategy with a focus on customer data and personalized engagement can improve marketing returns significantly.
Dubai Real Estate Institute - Guest PresentationAhmad Abuljobain
This document provides an overview of five rules of real estate marketing that should not be ignored. It discusses issues with management and marketing, the importance of having a clear strategy, understanding target customers through research, using different marketing tools consistently, and knowing when larger campaigns are needed versus smaller guerrilla tactics. Examples are given of various marketing channels and their typical costs. The conclusion emphasizes that marketing success requires planning, reasoning, and testing rather than being a certainty.
In order to craft your value proposition, you need to make certain assumptions about your target market. It is important to validate these assumptions through market research techniques and analysis.
In this lecture, market research experts introduce the principles of market research and analysis, including analytical frameworks such as the PEST analysis and Porter’s Five Forces.
This document provides an overview of key concepts in marketing, including:
1) It defines marketing orientation models like production, product, selling, and holistic marketing concepts.
2) It explains the importance of understanding customers' needs and delivering value through the value delivery process of choosing, providing, and communicating value to customers.
3) It discusses the key elements of an effective marketing plan, including mission statements, SWOT analysis, goal setting, strategy formulation, budgets/forecasts, and feedback controls.
This is the slideset I presented at the Demand Generation Summit in London on November 4th 2008 (sponsored by Banner, Eloqua, Google, MarketOne, BrightTALK)
The document discusses strategic marketing decisions and outlines the evolution of marketing from Marketing 1.0 to Marketing 3.0. It then covers key aspects of strategic marketing like analyzing markets and competitors, formulating strategies and programs, and implementing marketing activities both covertly through research and analyses and overtly through the marketing mix. Market-driven strategies are also discussed which begin with understanding customer needs and forming a distinctive value proposition.
This white paper on "market intelligence for customer processes and market intelligence for sales and marketing - case examples from Cisco Systems, De Telefoongids, MAG Industrial Automation Systems, and Tetra Pak" is available for free download, please visit http://bit.ly/GIAinsightWP
Super valu dr pepper customer segmentationbksigler
This document discusses strategies for developing customer relationships by understanding shopper behavior. It recommends segmenting customers based on demographics, shopping habits, and brand preferences. Key strategies include developing customized marketing plans for each segment, focusing on both short-term sales initiatives and long-term initiatives to build customer loyalty over time. The goal is to work closely with customers to better meet shopper needs and drive profitable volume.
2015_InnovationDay_Better products through virtual customer validation_Verhae...Michiel Cambron
This document discusses the importance of validating new product concepts and ideas through virtual means before full development. It outlines how virtual validation can be done earlier in the product development process to fail fast and focus efforts on the most promising opportunities. A variety of virtual validation techniques are presented, including conjoint analysis, concept testing, prototyping, and remote monitoring of products in use, all with the goal of gathering customer feedback to improve products and reduce development costs and risks.
The document discusses how integrating different types of marketing data can provide a more holistic view of the impact of marketing initiatives. It describes how a company analyzed data from brand surveys, scanner data of retail sales, and consumer panel data all together. This allowed them to see that while brand surveys showed steady brand performance, retail sales and consumer behavior data revealed that frequent price promotions were training customers to only buy the brand when it was on sale and were devaluing the brand over time. Integrating these multiple data sources provided useful insights about how marketing activities were truly affecting customer attitudes and purchase behavior.
The document discusses the process of launching a new medical device product from idea to market. It outlines a typical 5-10 year timeline and key components including: product development, evaluation through clinical trials, gaining regulatory clearance and reimbursement, developing marketing strategies around the 4 P's of placement, price, promotion, and product. Peer-to-peer selling through KOLs and publications is emphasized as important for promotion, along with developing a sales team and distribution model. The overall process is iterative with ongoing market research and product refinement.
During the budget session of 2024-25, the finance minister, Nirmala Sitharaman, introduced the “solar Rooftop scheme,” also known as “PM Surya Ghar Muft Bijli Yojana.” It is a subsidy offered to those who wish to put up solar panels in their homes using domestic power systems. Additionally, adopting photovoltaic technology at home allows you to lower your monthly electricity expenses. Today in this blog we will talk all about what is the PM Surya Ghar Muft Bijli Yojana. How does it work? Who is eligible for this yojana and all the other things related to this scheme?
High-Quality IPTV Monthly Subscription for $15advik4387
Experience high-quality entertainment with our IPTV monthly subscription for just $15. Access a vast array of live TV channels, movies, and on-demand shows with crystal-clear streaming. Our reliable service ensures smooth, uninterrupted viewing at an unbeatable price. Perfect for those seeking premium content without breaking the bank. Start streaming today!
https://rb.gy/f409dk
ECR Europe Forum ‘08. The moment of truth – putting Category Management into ...ECR Community
Category management is a process that involves analyzing category data to identify opportunities, setting objectives, and developing strategies and tactics to improve sales and profits. It requires moving from isolated projects to an ongoing way of working through continuous analysis, planning, execution and review. Key aspects include developing a joint category plan and KPI dashboard, prioritizing issues, agreeing on objectives and action plans, and regularly reviewing results to refine strategies. The goal is to optimize the "moment of truth" in-store experience and drive customer loyalty.
This document discusses using insights to drive business ideas. It provides examples of insights and explains that insights go deeper than just observations or data. Insights should induce meaning and further understanding. The document also discusses using hybrid research techniques, like combining qualitative and quantitative methods, to develop a holistic understanding of the market. It provides examples of segmentation approaches that can align with retailers or brands to better target shopper segments.
This document discusses market sizing and determining the opportunity for a new business idea. It provides guidance on moving out of the customer discovery and validation phases, identifying the target market, and estimating the size of the market using top-down and bottom-up approaches. Examples of each approach are given to illustrate how to size a market from a high level total addressable market view or by aggregating projections from individual customer segments.
Here are some key responsibilities and skills for a Product Manager vs Product Marketing Manager role:
Product Manager:
- Responsibilities: Define product requirements, ensure product gets developed on time and on budget, own product roadmap/strategy.
- Skills: Strong technical skills, able to understand customer needs and translate to technical requirements, able to manage cross-functional teams.
Product Marketing Manager:
- Responsibilities: Develop product marketing strategy and messaging, generate demand through campaigns, manage product launch.
- Skills: Strong marketing, communications and presentation skills, able to understand customer needs from a non-technical perspective, experience with demand generation and analytics.
The main differences are that the Product Manager role requires more
Taking your program global will increase the depth and breadth of your reference offerings, and will accelerate the sales cycle by influencing customers through the use of relevant third-party validation.
Five keys to extending your reach:
Understand the business etiquette.
Understand the culture.
Understand the importance of group and social hierarchies.
Build strong business relationships
Comply with regional privacy laws.
Lovemarks or SafeBets - What drives consumers in emerging versus mature marke...Merlien Institute
1. Professor Koen Pauwels gave a presentation comparing marketing approaches in emerging versus mature markets.
2. He found that consumers in emerging markets are more responsive to advertising but less likely to convert attitudes into sales.
3. A case study of personal care brands in Brazil and the UK showed higher advertising response but lower sales conversion in emerging markets.
Driving Customer Engagement Through Multichannel MarketingTim Suther
This document discusses the need for companies to shift to a multichannel marketing approach to better engage customers. It identifies 4 strategic opportunities: 1) remixing media to match consumer consumption, 2) investing to enable recurring revenue and engagement, 3) improving media effectiveness, and 4) recognizing customer information as a key asset. The document argues that implementing a multichannel strategy with a focus on customer data and personalized engagement can improve marketing returns significantly.
Dubai Real Estate Institute - Guest PresentationAhmad Abuljobain
This document provides an overview of five rules of real estate marketing that should not be ignored. It discusses issues with management and marketing, the importance of having a clear strategy, understanding target customers through research, using different marketing tools consistently, and knowing when larger campaigns are needed versus smaller guerrilla tactics. Examples are given of various marketing channels and their typical costs. The conclusion emphasizes that marketing success requires planning, reasoning, and testing rather than being a certainty.
In order to craft your value proposition, you need to make certain assumptions about your target market. It is important to validate these assumptions through market research techniques and analysis.
In this lecture, market research experts introduce the principles of market research and analysis, including analytical frameworks such as the PEST analysis and Porter’s Five Forces.
This document provides an overview of key concepts in marketing, including:
1) It defines marketing orientation models like production, product, selling, and holistic marketing concepts.
2) It explains the importance of understanding customers' needs and delivering value through the value delivery process of choosing, providing, and communicating value to customers.
3) It discusses the key elements of an effective marketing plan, including mission statements, SWOT analysis, goal setting, strategy formulation, budgets/forecasts, and feedback controls.
This is the slideset I presented at the Demand Generation Summit in London on November 4th 2008 (sponsored by Banner, Eloqua, Google, MarketOne, BrightTALK)
The document discusses strategic marketing decisions and outlines the evolution of marketing from Marketing 1.0 to Marketing 3.0. It then covers key aspects of strategic marketing like analyzing markets and competitors, formulating strategies and programs, and implementing marketing activities both covertly through research and analyses and overtly through the marketing mix. Market-driven strategies are also discussed which begin with understanding customer needs and forming a distinctive value proposition.
This white paper on "market intelligence for customer processes and market intelligence for sales and marketing - case examples from Cisco Systems, De Telefoongids, MAG Industrial Automation Systems, and Tetra Pak" is available for free download, please visit http://bit.ly/GIAinsightWP
Super valu dr pepper customer segmentationbksigler
This document discusses strategies for developing customer relationships by understanding shopper behavior. It recommends segmenting customers based on demographics, shopping habits, and brand preferences. Key strategies include developing customized marketing plans for each segment, focusing on both short-term sales initiatives and long-term initiatives to build customer loyalty over time. The goal is to work closely with customers to better meet shopper needs and drive profitable volume.
2015_InnovationDay_Better products through virtual customer validation_Verhae...Michiel Cambron
This document discusses the importance of validating new product concepts and ideas through virtual means before full development. It outlines how virtual validation can be done earlier in the product development process to fail fast and focus efforts on the most promising opportunities. A variety of virtual validation techniques are presented, including conjoint analysis, concept testing, prototyping, and remote monitoring of products in use, all with the goal of gathering customer feedback to improve products and reduce development costs and risks.
The document discusses how integrating different types of marketing data can provide a more holistic view of the impact of marketing initiatives. It describes how a company analyzed data from brand surveys, scanner data of retail sales, and consumer panel data all together. This allowed them to see that while brand surveys showed steady brand performance, retail sales and consumer behavior data revealed that frequent price promotions were training customers to only buy the brand when it was on sale and were devaluing the brand over time. Integrating these multiple data sources provided useful insights about how marketing activities were truly affecting customer attitudes and purchase behavior.
The document discusses the process of launching a new medical device product from idea to market. It outlines a typical 5-10 year timeline and key components including: product development, evaluation through clinical trials, gaining regulatory clearance and reimbursement, developing marketing strategies around the 4 P's of placement, price, promotion, and product. Peer-to-peer selling through KOLs and publications is emphasized as important for promotion, along with developing a sales team and distribution model. The overall process is iterative with ongoing market research and product refinement.
During the budget session of 2024-25, the finance minister, Nirmala Sitharaman, introduced the “solar Rooftop scheme,” also known as “PM Surya Ghar Muft Bijli Yojana.” It is a subsidy offered to those who wish to put up solar panels in their homes using domestic power systems. Additionally, adopting photovoltaic technology at home allows you to lower your monthly electricity expenses. Today in this blog we will talk all about what is the PM Surya Ghar Muft Bijli Yojana. How does it work? Who is eligible for this yojana and all the other things related to this scheme?
High-Quality IPTV Monthly Subscription for $15advik4387
Experience high-quality entertainment with our IPTV monthly subscription for just $15. Access a vast array of live TV channels, movies, and on-demand shows with crystal-clear streaming. Our reliable service ensures smooth, uninterrupted viewing at an unbeatable price. Perfect for those seeking premium content without breaking the bank. Start streaming today!
https://rb.gy/f409dk
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Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...Niswey
50 million companies worldwide leverage WhatsApp as a key marketing channel. You may have considered adding it to your marketing mix, or probably already driving impressive conversions with WhatsApp.
But wait. What happens when you fully integrate your WhatsApp campaigns with HubSpot?
That's exactly what we explored in this session.
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Prescriptive analytics BA4206 Anna University PPTFreelance
Business analysis - Prescriptive analytics Introduction to Prescriptive analytics
Prescriptive Modeling
Non Linear Optimization
Demonstrating Business Performance Improvement
13. how you
use & leverage
data gives you a
competitive edge
14. Insights & More is a strategic
consumer consultancy that unearths
consumer and market insights from the
data out there and the research you
have accumulated within your
organization.
We convert passive, dormant data into
active, usable knowledge.
28. case study #1
project brief
current best approach (CBA) for
marketing batteries to low
income consumers globally
29. case study #1
project brief
business issues new knowledge
• not growing fast enough • a comprehensive tool-kit
• need entry strategy • in-depth country reviews
• grow consumption • cross-country channel review
• reduce the price? • communication tool-kit
• get retailers’ buy-in team • competitive reviews
• new team, unfamiliar category
• geographically dispersed
• different scripts
• move forward together,
aggressively
30. complete picture case study #1
comprehensive CBA tool-kit for
4 marker countries, with:
• market scenarios & trends
• competitive reviews
• cross-country, cross-channel
understanding
• copy & communication understanding
• core consumer & retail insights
31. better investment returns case study #1
>US$1.5 million worth of
unmined research
maximised at 10% of the
research cost
32. rationalize the irrationality case study #1
perceived issue = real issue = irrelevance
* also the barrier for consumption
claims believability
33. rationalize the irrationality case study #1
perceived issue = real issue = irrelevance
* also the barrier for consumption
claims believability
39. relevant across marketing case study #1
mix
whitespace entry model
increase
core insights
share in
stagnant
+ CBA
market
40. relevant across marketing case study #1
mix
whitespace entry model
increase
core insights
share in
stagnant
+ CBA
market
communication concepts
for global LIM campaign
41. relevant across marketing case study #1
mix
whitespace entry model
increase
core insights
share in
stagnant
+ CBA
market
communication concepts packaging design
for global LIM campaign ideas
42. relevant across marketing case study #1
mix
whitespace entry model
increase
core insights product port-
share in
stagnant
+ CBA folio & pricing
strategy
market
communication concepts packaging design
for global LIM campaign ideas
43. relevant across marketing case study #1
mix
whitespace entry model retailer sell-in story
increase
core insights product port-
share in
stagnant
+ CBA folio & pricing
strategy
market
communication concepts packaging design
for global LIM campaign ideas
44. democratize knowledge case study #1
multi-functional, multi-
geography workshop:
• get everyone on the same page
• embed new understanding
• influence multi-functional team
• convert insights into actionables
• entry & growth strategies alignment
• concept writing & generation
• product & innovation pipeline ideation
At the minimum, we synthesize all the existing organizational data to come up with a comprehensive picture of your consumer, from all perspectives, whether it be packaging, shopping behavior, advertising, product, usage habits, attitudes, etc. We combine the explicit data – consumer understanding, sales data, usage data, internal financials, biz reviews & plans, goals & measures, tracking data, internal process data, HR data, training material/ best practices – with the implicit knowledge – senior managers’ experiences, historical understanding, perspective; line staff’s market & competitive info; cultures, values, history & evolution; people knowledge; organisational process understanding, political & organisational dynamics understanding.E.g. penetration vs. consumption for Pampers in India; wings or non-wings in sanitary napkins in India
Companies invest multi-million dollars on market research and collecting data from stores & consumers. But every time there is a new business question, the fall back option is to go in for new research. We maximize the knowledge & understanding you can gain from your current knowledge investments in research & data – so that you get better returns for your current investment, frequently saving you from new, expensive research or helping you fine-tune your future research to topics that truly need to be understood better.E.g. focus particularly on understanding habits related to driving more consumption vs. understanding adoption for diapers, product is not an issue – understand more about the impact & response to advertising
How often have you faced this problem? The consumer says East and then moves West. We all know & talk about the irrational side of the consumer and have accepted it as the reality. Market research is limited in that it cannot help us understand or predict this irrationality. But why does this “irrationality” arise? It is the result of external factors like the market, political and cultural environment, societal norms & trends, the history of the category and the innate habits of our consumers. We go where traditional market research cannot – by understanding this and marrying it with the rational understanding we gain directly from consumers & data, we get a truly 360 understanding of our consumer and truly understand why they behave the way they do. We break down the consumer’s “irrationality” into real variables & drivers & make intangibles into tangibles.E.g. the importance of trust in developing markets makes them buy products they ‘cannot’ afford, ‘Be Brazilian’ vs. functional benefit for batteries, the colour ‘red’ in China
We uncover deeper, more fundamental, more profound insights – more of human truths. Human truths tend to be more similar than different. This leads to better re-applicability – a better understanding of where, how & what to reapply.E.g. ‘football’ travels across LA & Europe; ‘cold concepts’ applicable across Islamic countries, not geographically; similarities across Philippines & LA on aesthetics & smell; importance of the home in the Muslim context – therefore, impact on diapers (early adoption & high consumption) & paint (highest per capita consumption among Malays).
We are big believers in inter-connectedness and understanding the power of trends vs. point-in-time data. We connect the dots across data sources, marketing mix elements and time, we then understand & identify the drivers of historical trends, we look at countries which are early and late on those trends, we look at complementary categories to predict where the consumer is headed. Not only do you get a full picture, you also get a peek into the future.E.g. female grooming trends are a precursor of male grooming trends in Asia
We uncover deeper, more fundamental, more profound insights – more of human truths. We don’t believe in shopper insights or product insights or retail insights or advertising insights. The consumer is one & she responds to all stimuli with one code that she has. By uncovering that code, we are able to understand the impact & her likely response across different functions & marketing mix elements.
Typically, deep & real knowledge of the consumer lies with a few people. Everyone has a different perspective of the business problem, the consumer, the market….. The result – it becomes difficult to move the organization or strategy move forward rapidly, because different functions or levels or people are working off different scripts. Often, it is not about the better decision but the faster decision. Having everyone on the same page helps you make better & faster decisions, with fewer alignment issues. We do this by embedding the consumer in everyone’s gut through the power of storytelling & collaborative workshops. Decisions are often agreed to & taken in the workshop.
We believe that when you bring together opposites, you can weave magic.The Arts & the SciencesQualitative & QuantitativeOrganisational data & macro-economic perspectiveDeep analytical rigor & a creative approachReal consumer data & academic consumer understandingNumbers & feelingsSimplicity & complexity
Evaluation: We take the data that you already have, and then make sense of it. This is information you can trust – because you commissioned the research. We do not conduct any new research. Extraction: We supplement the truth within, with the truth out there – through an external audit of the competitive landscape, market trends, signature shifts on the macro-economic front, academic understanding of consumer psychology and deeper investigations in the fields of economics, psychology, history and cultural anthropology because they all influence and impact the consumer mindset. Analysis: We then bring the internal and external realities together, combining rigour with imagination, analysis with intuition, to craft a contextual frame for the story behind the numbers. Our 30 years of experience in marketing, research and knowledge creation as well as a deep understanding of Asian markets and consumers allows for intensive interpretation that marries the science and the art. The result: An enlightened account of the way your world works. Co-creation: Once we have the content, we deliver it in a compelling way – most often through a collaborative workshop – in which we embed the new realities within your organization by connecting with the head as well as the heart. Transformation: We strive hard with each project to recast your perspective of the original challenge, revive your purpose, and reveal new possibilities around what you can do with the new-found knowledge.