Innovation week
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1. Innovation Week 2015 focuses on innovation in hearing care and audiology. 2. The most dangerous words in the English language are "It's always been done this way," highlighting the need for innovation. 3. Blamey Saunders provides a tele-audiology model for hearing aid support that allows customers to test their hearing, receive and personalize hearing aids, and get programming help from clinicians remotely through an e-health cloud, phone, email, or live chat.
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Innovation week
- 1. Welcome to Innovation Week 2015 Innovation in hearing care and audiology
- 2. The most dangerous words in the English Language: “It’s always been done this way”
- 3. Innovation in Health: a divided perspective The patients view Most physicians advise patients NOT to use mobile healthcare solutions
- 4. Take the online test View results Place an order
- 5. Just put the hearing aids on or turn to IHearYou and we will help you at every step of the way Internet Blamey Saunders Melbourne HQ Programmer (Incus) Bluetooth connection to computer (or tablet, or phone) Fine tuning program The team at HQ can assist with fine-tuning of hearing aids, general or computer help by phone and screen-sharing
- 6. Test hearing at home Hearing aids arrive and you personalise them at home Help from your clinician at HQ Hearing help @home Getting programming help
- 7. Blamey Saunders e-health cloud Hearing aid settings Remote support Phone, email, live chat , screen share ENT or GP Records Audiology records Fitting, maintenance, repairs, trouble shooting
- 8. What makes Blamey Saunders Tele-audiology model successful? Clinically proven, award-winning technologies developed for bionic ear – allows for simple user experience Fully customisable. No need for an on site audiologist. Customers set up & adjust hearing aids themselves. Comprehensive tele-health support model Scalable: high value for products and service Quality recruitment and training for tele-health team; includes clinicians, technical and IT staff
- 9. Clients Organisation and systems Technology •Suitable hearing aids •Suitable interface Expertise Continuous improvement Face to face clinic option (tertiary level care) Referral networks Client centred care: Innovation in service delivery Our model is not trivial, but is scalable:
Editor's Notes
- Let me give you an example of how we can save money, improve the client experience, and give greater individualised care. This example is from the hearing aid and telehealth company that I have built, and am growing. The inspiration that I got from my Dad’s deafness brought me to some solutions. I’ve travelled through client care, cochlear implant research and a start up that supplied technologies to hearing aid and headset companies all over the world. There’s a solution that puts the hearing aid user in control of what they like to hear, providing expert help on the consumers terms, giving much greater convenience and reducing the cost of the hearing aids and services by about 70%. We are a hearing aid company in one of the most old fashioned areas of healthcare, and we are leading the way in accessible, client centred healthcare. We do this by making our hearing aids so smart that they do their job really well; we make the customisation so simple that, if you can adjust your TV, you can set these up yourself, and by providing centralised support from our Melbourne HQ, wher I have a team of 25 audiologists, scientists and engineers and clients all over the world. This is how it works: you take a simple listening test on line to find out what speech sounds they hear well, and what sounds they have trouble hearing. This is done at comfortable listening levels, somewhere reasonably quiet. Theses results are used to set up the hearing aids. When the user gets their hearing aids, they use their computer, or tablet or Smart phone, with this gadget here (hold up), to individualise it further.