Prabir Datta summarizes an ongoing issue with multiple cash memos being generated for single LPG cylinder refill bookings in June 2015 and again in January 2017. On both occasions, cash memos were generated and deliveries were reported as being made against different booking numbers than the original. Datta provides documentation of 10 instances between June 2015 and January 2017 and expresses concern that the system has been tampered with or hacked, allowing unauthorized bookings and money exchange. Datta requests a deep investigation into the root of the issue to find any nexus between dealers and officials and ensure the system cannot be tampered with going forward.

1. from: PRABIR
DATTA<datta.pk2003@gmail.com>
to: cant_indane@rediffmail.com,
sec.png@nic.in,
mittal1967@gmail.com,
rajive.k@nic.in,
jsca-png@nic.in,
vijay.mangal@nic.in,
Prabir Datta
<datta.prabir2003@gmail.com>,
"VK (वी के माथुर)"
<vkmathur@indianoil.in>,
KBASAK@indianoil.in,
amreshkapoor@indianoil.in,
anjha@indianoil.in,
meshramsc@indianoil.in,
rabindranathg@indianoil.in,
satishgk@indianoil.in
date: Tue, Jun 9, 2015 at 8:25 AM
subject: MULTIPLE GENERATION OF
CASH MEMOS AGAINST A
SINGLE REFILL BOOKING
REFERENCE NO.900836 DATED
14/05/2015 FOR CONSUMER
NO.06323T
Dear Sirs/Madams,
I have booked for a refill on 14/05/2015,the booking registration no.being 900836.
The refill had been supplied to me on 05/06/2015 against cash memo no.3000070880
dated 02/06/2015.(copy enclosed)
After the supply had been completed,two more cash memos had been generated vide
nos--3000073619 dtd 05/06/2015 and 3000075411 dtd 08/06/2015(copy enclosed).
The intimation was sent to my mail ID and the screen shots are attached for your ready
reference.
I feel either there is any foul play or the system is not operating properly.
Your kind attention is invited to these discrepancies for rectification so that no difficulty
is faced by me in future for no. of cylinders booking in a calender year.
A line in confirmation will be highly appreciated.
Best Regards

2. KAPOOR, AMRESH (कपूर, अमरेश amreshkapoor@indianoil.in via gmail.com6/9/
15
to RS, PRABIR
I am forwarding your mail to our Kolkata Area Office for having the matter looked into and revert to you.
You will hear from the office.
Regards
(Amresh kapoor)
Executive Director(Corporate Communications)
Corporate Office
New Delhi
rom: PRABIR
DATTA<datta.pk2003@gmail.com>
to: cant_indane@rediffmail.com,
sec.png@nic.in,
Neeraj Mittal
<mittal1967@gmail.com>,
RAJIVE KUMAR <rajive.k@nic.in>,
jsca-png@nic.in,
vijay.mangal@nic.in,
Prabir Datta
<datta.prabir2003@gmail.com>,
"VK (वी के माथुर)"
<vkmathur@indianoil.in>,
KBASAK@indianoil.in,
amreshkapoor@indianoil.in,
anjha@indianoil.in,
meshramsc@indianoil.in,
rabindranathg@indianoil.in,
satishgk@indianoil.in
date: Thu, Jun 11, 2015 at 7:33 AM
subject: Re: MULTIPLE GENERATION OF
CASH MEMOS AGAINST A
SINGLE REFILL BOOKING
REFERENCE NO.900836 DATED
14/05/2015 FOR CONSUMER

3. NO.06323T
Dear Sirs/Madams,
Further to my and your trailing mails dated 09/06/2015,I am attaching a few more
documents with SMSs and screen shots from mylpg.in & the APP to establish the
following:-
1.The booking reference is 900836 dtd 14/05/2015.
2.The 1st cash memo was generated with no.3000070880.
3.The physical delivery was completed on 05/06/2015 against cash memo
no.3000070880 and the delivery boy's signature on the booklet of IOCL/INDANE.
4.The delivery as shown in the mylpg.in is against cash memo no.3000075411 dtd
08/06/2015 and completed on 08/06/2015.(which is not correct)
Attached herewith all the documents as stated above.
It is surprising to note how it is possible to generate multiple cash memos against a
single refill request and how it is possible to deliver two refills against a single booking
and against two separate cash memos,when the cash memo is delivered by hand and
the delivery boy signed the gas booking booklet physically.
Your Kolkata office did not contact me and clarified the situation as advised by
Mr.A.Kapoor.
Possibly,I shall be left with no other option but to forward the whole episode to some
GOVT OF INDIA Investigating Agency,unless a suitable reply is forwarded to me at the
earliest.
An early action is requested.
Best Regards
5 Attachments
from: PRABIR
DATTA<datta.pk2003@gmail.com>
to: sec.png@nic.in,
Neeraj Mittal
<mittal1967@gmail.com>,
RAJIVE KUMAR <rajive.k@nic.in>,
jsca-png@nic.in,
vijay.mangal@nic.in,
Prabir Datta
<datta.prabir2003@gmail.com>,
"VK (वी के माथुर)"
<vkmathur@indianoil.in>,
KBASAK@indianoil.in,
amreshkapoor@indianoil.in,
anjha@indianoil.in,

4. meshramsc@indianoil.in,
RABINDRANATH GHOSH
<rabindranathg@indianoil.in>,
satishgk@indianoil.in,
sujoyc@indianoil.in,
dkhastagir@indianoil.in,
klaha@indianoil.in,
iocl.cocc@indianoil.in,
shankar@indianoil.in,
dsharma@indianoil.in,
yashvirgupta@indianoil.in,
dg.sectt@petrofed.org,
rksharma@indianoil.in,
girishdua@indianoil.in,
sawasti@indianoil.in
cc: pmosb@nic.in,
admin@narendramodi.in,
mos.png@nic.in
bcc: cenvigil@nic.in,
hobacde@cbi.gov.in,
hozac@cbi.gov.in,
hozkol@cbi.gov.in,
hobackol@cbi.gov.in,
hobsckol@cbi.ac.in
date: Mon, Jan 23, 2017 at 9:43 PM
subject: Re: MULTIPLE GENERATION OF
CASH MEMOS AGAINST A
SINGLE REFILL BOOKING
REFERENCE NO.900836 DATED
14/05/2015 FOR CONSUMER
NO.06323T
Dear Sirs/Madams,
I want to bring to your kind notice about a gross discrepancy in the
INDANE GAS CYLINDER BOOKING AND DISTRIBUTION SYSTEM,which has the
built in corruption practices in booking and distribution.I already
brought this matter to your notice in JUNE,2015,but in the month of
DECEMBER2016/JANUARY,2017 this practice is still continuing.I am

5. giving below the details of the incident,which happened with me in
june,2015 and even in January,2017:
1.My consumer no.is 06323T for INDANE gas.
2.My consumption is very low,may be 03 to 04 gas cylinders per year.
3.I am an honest Income tax payer PAN No.ADKPD0022G.
4.My accounts are all ADHAAR SEEDED and BANK SEEDED.
5.On the first call of the Hon'ble PM of India,I have opted out of the
subsidy since this was for a noble cause,though my pension and other
incomes per year is less than 10 lacs.
6.I am a senior citizen of 70+ age and a PSE pensioner.
7.I have damaged two legs for GOVT PROJECT and on GOI
assignments.So,it is not possible for me to visit the Indian Oil
offices or the INDANE dealer's outlet frequently.
8.I have booked a REFILL on 30/12/2016 through SMS.(REF DOC1)
9.The refill booking regn.no.received immediately was 338477 from
INDANE.(REF DOC2&DOC4)
10.On 09/01/2017,a SMS was received informing that Cash memo
no.3000217637 had been generated for booking no.338477.(REF DOC 2&DOC
4)
11.On 10/01/2017,a SMS was received informing that the cash memo
no.3000217637 generated agaist booking no.338477 had been
cancelled.(REF DOC 3)
12.Seeing this,I visited the dealers outlet on 11/01/2017 and they
informed that this is a system fault and they have nothing to do.I
requested them for a manual booking but they declined and said many
people are receiving this msg and we need not to visit their office
for this.
13.I thereafter,tried to book refill twice on 12/01/17 and 14/01/2017
but INDANE SYSTEM declined to accept booking.
14.Finding no other alternative,I contacted the dealer and sent SMS to
their registered mobile no 9830321751 on 17/01/2017 and 18/01/2017 for
immediate delivery of the refill.(REF DOC 5)
18.In the mean time,I lodged a complain with the customer care on
17/01/2017--REF NO.2896050 but no action seem to have been taken as no
feed back has been received till date(22/01/2017).
19.On 19/01/2017,the refill delivery had been made by the delivery man
of the dealer and duly signed the refill recipt in the consumer
card.(REF DOC 6).
20.Most surprisingly it has been observed that the delivery has been
made against cash memo no.3000225974 dated 17/01/2017 and booking
no.2000129120 dated 17/01/2017.(REF DOC 7).
21.On 21/01/2017,SMS received from INDANE about cancellation of
booking no 338477.(REF DOC 8).
22.The Android App of INDANE has not been automatically updated till
22/01/2017 PM.(REF DOC 9).
23.The online booking website has not been automatically updated till

6. 22/01/2017PM(REF DOC 10).
Soft copies of all the 10(TEN) DOCS are attached with this mail for
reference and further action.
From the above submission,it will be crystal clear that in spite of
repeated pursuation,INDIAN OIL officials,associated with refill
distribution and software maintenance, are very much reluctant to
initiate any action to alleviate the difficulties pointed out several
occasions.I am sure many more customers are suffering due to such
lackadaisical attitude of the INDIAN OIL officials,more so the ailing
SENIOR CITIZENS.
My personal apprehension is that some FOUL PLAY AND CORRUPT PRACTICE
is going on in the gas refill booking and distribution system with a
nexus between the dealers and the associated INDANE OFFICIALS.It
will,therefore,be prudent and correct step to investigate the issues
deep into the root of it and the software be upgraded suitably so that
noone is able to TAMPER the operating system.
I am forwarding this mail to the concerned authorities,the GOI and the
enforcement agencies for a DEEP ROOT INVESTIGATION AND RESOLUTION.
With Best Regards
10 Attachments
from: Prabir
Datta<datta.prabir2003@gmail.com>
to: sec.png@nic.in,
Neeraj Mittal
<mittal1967@gmail.com>,
RAJIVE KUMAR <rajive.k@nic.in>,
jsca-png@nic.in,
vijay.mangal@nic.in,
Prabir Datta
<datta.prabir2003@gmail.com>,
"VK (वी के माथुर)"
<vkmathur@indianoil.in>,
KBASAK@indianoil.in,
amreshkapoor@indianoil.in,
anjha@indianoil.in,
meshramsc@indianoil.in,
RABINDRANATH GHOSH
<rabindranathg@indianoil.in>,
satishgk@indianoil.in,
sujoyc@indianoil.in,
dkhastagir@indianoil.in,
klaha@indianoil.in,

7. iocl.cocc@indianoil.in,
shankar@indianoil.in,
dsharma@indianoil.in,
yashvirgupta@indianoil.in,
dg.sectt@petrofed.org,
RK Sharma
<rksharma@indianoil.in>,
girishdua@indianoil.in,
sawasti@indianoil.in
cc: pmosb@nic.in,
admin@narendramodi.in,
mos.png@nic.in
date: Tue, Jan 24, 2017 at 7:34 PM
subject: Re: MULTIPLE GENERATION OF
CASH MEMOS AGAINST A SINGLE
REFILL BOOKING REFERENCE
NO.900836 DATED 14/05/2015 FOR
CONSUMER NO.06323T
Dear Sirs/Madams,
Further to my trailing mail dated 23/01/2017,I am bringing to your kind notice the
following facts:
24.Today(24/01/2017) at 1455 hrs,I have received one SMS from INDANE,which
states as follows--
Cash memo 3000231604 generated for booking no.2000141052 shall be delivered
shortly.Insist for pre-delivery check while receiving refills.(REF DOC 11)
25.Today(24/01/2017) at 1455 hrs,I have received another SMS from
INDANE,which states as follows--
Your cyl is delivered with cash memo no.3000231604.You may also book and pay
for future refills online,through our web portal www.indane.co.in.(REF DOC 12).
26.It is most surprising to note that,though I have not booked for any refill,the booking
has been made at 1455 hrs of 24/01/2017 and simultaneously the delivery has also
been completed at 1455 hrs of 24/01/2017.My dealer's outlet is atleast 2(TWO) KM from
my residence.It is amazing to note that an INDANE refill can be booked and delivered at
the same time to a consumer staying at a distance of about 02KM from the dealer's
outlet.It proves that someone has TAMPERED/HACKED the software of the
online/IVRS booking system of INDANE and the officials are quite aware of it and
allowed to TAMPER/UNAUTHORISED BOOKINGS.So,what I apprehended has
become a reality and a no. of officials are in nexus with such criminals.(REF DOC 12).

8. 25.THIS IS AN IDEAL AND APPROPRIATE CASE FOR DEEP ROOTED
INVESTIGATION AS HUGE AMOUNT OF UNAUTHORISED MONEY EXCHANGE IS
INVOLVED IN IT.THE ENFORCEMENT AGENCIES ARE REQUESTED TO TAKE UP
THE INVESTIGATION AND THE GOVERNMENT OF INDIA OFFICIALS IN THE
MINISTRY ARE REQUESTED TO FORWARD SUCH AN INVESTIGATION TO THE
ENFORCEMENT AGENCIES TO FIND OUT THE MONEY TRAIL.
WHEN THE GOVT IS TRYING TO STOP CORRUPTION BY DEMONETISATION AND
SWACHHA BHARAT ABHIYAN,A PET PROJECT OF THE HONOURABLE PRIME
MINISTER,THEN THIS CASE SHOULD BE INVESTIGATED IN PROPER
PERSPECTIVE.
26.Still on date(24/01/2017) till at 1930hrs,the Android App has not been updated.(REF
DOC 12).
27.Still on date(24/01/2017) till at 1930hrs,the Online booking system has not been
updated.(REF DOC 13).
DOC 11,DOC12 and DOC 13 are attached herewith for ready reference.
I do hope that INDANE AUTHORITY,GOVT OF INDIA AND THE ENFORCEMENT
AGENCIES WILL TAKE ACTION TO DRIVEOUT THE MENACE.
With Best Regards
ER>PRABIR DATTA
MEMBER,PIANC INTERNATIONAL HQ,BRUSSELS,BELGIUM
LIFE FELLOW,INSTITUTION OF ENGINEERS(INDIA)
LIFE MEMBER,CONSULTING ENGINEERS ASSOCIATION OF INDIA(FIDIC
AFFILIATE),
MEMBER,ASSOCIATION OF INTERNATIONAL CONSULTANTS(FRANCE),
VISITING FACULTY,INDIAN MARITIME UNIVERSITY,KOLKATA CAMPUS,
CONSULTANT CHARTERED MECHANICAL ENGINEER,
FLATE/4,246/11,R.B.C.ROAD,DUMDUM,KOLKATA-700028
PHONE NO.033-2529-5106
MOBILE-098311-62023/
099038-86778
EMAIL:datta.pk2003@gmail.com datta.prabir2003@gmail.com
prabir.datta@outlook.com
pkdsd@hotmail.com
3 Attachments