Income max presentation (sam scotchbrook)
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Workshop 5. Benefit and income maximisation (welfare advice and Registered Social Landlord’s money management projects) • Sam Scotchbrook, Citizens Advice County Durham, ‘Income maximisation as a quick win’
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Income max presentation (sam scotchbrook)
- 1. Income Maximsation as a quick win What’s on offer? Sam Scotchbrook Citizens Advice County Durham March 2017
- 2. What is ‘Income Maximsation? ❏ An appointment with an adviser to deal with maximising income can consist of energy related issues such as Switching to cheaper gas and electricity Energy efficiency improvements Energy saving suggestions Energy disputes ❏ We carry out holistic advice on additional areas such as benefits and managing debt and budgeting, reducing expenditure
- 3. Quick wins.. ❏ We carry out a full needs assessment – holistic advice – what benefits can be claimed.. ❏ We will look to see what outgoings can be reduced – reducing tariffs ❏ What grants etc are available – British Gas Trust Fund ❏ Energy Saving tips ❏ Budgeting
- 4. What sort of issues might be discussed? Can I get a better deal for my gas and electricity… …with my current supplier? …by switching supplier?
- 5. What sort of issues might be discussed? How are my choices affected by… …being in debt to my supplier? …being a prepayment customer? …choosing cash/cheque or direct debit? …qualifying for Warm Home Discount?
- 6. What sort of issues might be discussed? What benefits am I entitled to? What ways can I save money? Are there any grants or discounts available?
- 7. What sort of issues might be discussed? Can I get help to pay off arrears to my fuel supplier?
- 8. What sort of issues might be discussed? My supply is disconnected – help!
- 9. What sort of issues might be discussed? Can elderly or disabled customers get any extra support from their fuel supplier?
- 10. What sort of issues might be discussed? I think my meter is overcharging me, or there is a mistake on my bill.
- 11. What sort of issues might be discussed? I haven’t had a bill for over a year – can they still charge me from that far back?
- 12. What sort of issues might be discussed? My home is difficult to heat – can I get help to improve my insulation?
- 13. What sort of issues might be discussed? I’ve heard about a Warm Home Discount worth £140. Do I qualify?
- 14. What sort of issues might be discussed? My direct debit has been increased more than seems reasonable.
- 15. What sort of issues might be discussed? My energy statement says I’m £400 in credit – can I get my money back?
- 16. How can we work together to support this advice work? If attending home visits what to look for with fuel issues.. Case Studies …
- 17. Citizens Advice County Durham Sam Scotchbrook Sam.scotchbrook@cdcab.org.uk 0191 372 6704
Editor's Notes
- www.energylinx.co.uk
- In debt – more than 28 days past due as a credit customer – can’t switch. PPM – Can have debt of £500 per meter and still switch. When comparing try and get the client to think about how much money they spend over the winter months and the summer months, this will give a better more accurate comparison. Pay methods – different payment methods attract different dicsounts. Generally speaking, Dd payments are the most effective. WHD – attached. £140 off bill.
- British Gas Trust Application. Income / expenditure.
- What is the issue? Is it arrears? Is there a safety issue? Speak to supplier. If disconnection due to debt, speak to Extra help Unit who can often help. If there is no specific issue, it may be that the client is entitled to compensation for the disruption.
- PSR -
- We need to see the bill! We need to see photos of the meter. Is it being recorded as metric or imperial? Correctly or incorrectly?
- HAS A FIXED TERM TARIFF EXPIRED? USUALLY IF A DD HAS GONE UP THEN IT MAY BE THAT A FIXED TERM COMPETITIVE TARIFF HAS EXPIRED. HAVE YOU GIVEN A METER READING? IT COULD BE THAT IF YOU HAVE NOT, THEY ARE WORKING FROM ESTIMATES. CONVERSELY, IT COULD BE THAT THEY HAVE BEEN WORKING FROM ESTIMATES FOR SOME CONSIDERABLE TIME AND NOW HAVE AN ACTUAL. IF IN DOUBT, ASK!
- YES! Although suppliers may be hesitant about doing so towards the start of the winter if you pay by DD.