The document discusses the Care Identity Service (CIS), the largest identity and access management platform managed by NHS Digital. The CIS provides single sign-on and access control for over 1.1 million registered users across 150,000 organizations in the UK healthcare system. Previously, the IAM system was built on legacy platforms and lacked scalability, resulting in poor user experience and inaccurate search functions. NHS Digital redesigned the platform using a combination of commercial and open source technologies, consolidating applications and streamlining processes to increase efficiency, cost effectiveness, and user experience.

1. 150,000
organisations
• End-to-end user identity registration,
• Credential management,
• Centralised authentication,
• Single sign-on and access control services at scale
legal
organisations
Supports
registered
users
across
Users include:
1.1M+
855
GPs, pharmacies and dental
practices, acute hospitals,
mental health centres, A&E
centres and ambulatory
services
Delivers: Managed by
**
Situation
IAM system built on legacy
platform with off-the-shelf
products
Lacked scalability to support
diverse NHS business processes
Time-consuming, delivered
poor user experience
Inaccurate search functionality,
required access to multiple apps
for completing transactions
Mastek Solution
Delivered CIS by re-platforming IAM with bespoke
development, combining COTS (commercial off-the-shelf)
products with open source technologies
Consolidated diverse legacy applications,
streamlined user experience and reduced
process cycle time
Benefits
© Mastek 2015
increase in
Smartcard
issuance speed
reduction in cards
processing time
increase in new electronic
Smartcard registration
additional minutes
of care
X4 80% 37% 1.8M
> EFFICIENCY > COST EFFECTIVENESS
• Innovative commercial model
• Reusable platform across other
UK government services
> USER EXPERIENCE
• Reduce administrative burden
• Intuitive and easier to use user interfaces
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*IAM: Identity and Access Management **CIS: Care Identity Service
**
NHS Digital provides the CIS (Care Identity Service), the world’s
largest identity and access management (IAM) platform CASE STUDY