The Mentors & Enablers, Business Partner with Extended DISC India, announces an Open Certification Program for :
HR Professionals
OD Specialists
Behavioural Intervetionalists
L & D Professionals
Free Lance Trainers
Management Consultants & Change Management Experts
Team Facilitators
Counsellors
Corporate Leaders driving
change agenda in their organizations…
Dear HR professionals / Management Consultants / OD Practioners Dear HR professionals / management consultants / OD Practitioners / Change agents ....
Handling people and change processes in an organization can be challenging and lopsided without understanding how individuals and groups / teams behave and react...
Extended DISC is a world class system of assessment (considered to be World's top three assessment systems today) offers the methodology !!
Pl. call for brochure / assistance on 9824509399 / write to us at info@thementors-trainers.com
Certification Brochure Extended DISC level 1CEDANanda Dave
Add to your professional skills by administering, interpreting & using Extended DISC assessments, considered to be among World's top three psychometric assessment systems
Employee Training Program Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Employee Training Program Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/2TpdkQD
Employee Training Program Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Employee Training Program Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/2TpdkQD
Company Staff Training Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Company Staff Training Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/3k3DvYP
Join Jordan Rodney on May 4th, 2011 in his exciting new session “Fundamentals...jrodney
Join Jordan Rodney on May 4th, 2011 in his exciting new session “Fundamentals of HR for People Managers” at ICSA’s 14th Annual Customer Service Conference!
ServeRight is constantly working towards improving the students and enabling them to be best suited for the corporate world. We do this by providing fun-filled activities, interactive sessions to Educate, Enable, and Excel. This brochure presents the different venues ServeRight can help you with, the various Trainings undertaken as part of the College Training.
Powerful Business Communication & Presentation Skills 10 - 11 December 2014 K...360 BSI
Powerful Business Communication & Presentation Skills™ teaches participants to fully engage their audience by using professional communication and speaking skills. This program focuses on overcoming barriers to communication and using positive communication techniques along with structure, visual and vocals presentation skills
Benefits:
- Work Easily with Differing Personalities
- Eliminate Unproductive Communication
- Master Positive Communication Skills
- Organize Presentations for Impact
- Overcome Nervousness
- Engage Audiences
- Maximize the 5 P’s of Vocal Power
- Highlight Key Points with Gestures
- Convey Confidence with Your Body
DAY ONE
COMMUNICATION SKILLS
Mastering Different Personality Styles
Overcoming Barriers to Communication
Paraphrasing for Clarity
Empathizing for Connectedness
Separating Fact From Fiction
Discovering with Powerful Questions
Listening with Improved Results
Requesting for Positive Gain
DAY TWO
ART OF PERSUASION
Presenting a Benchmark
Creating Audience Receptivity
Setting Direction with Organized Structure
Infusing With Enthusiasm
Persuading with Voice
Influencing with Your Body Language
Highlighting with Gestures
Contact Kris at kris@360bsi.com for further details and to book your seats.
Manpower Training Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Manpower Training Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/2DEaDpz
The Mentors & Enablers, Business Partner with Extended DISC India, announces an Open Certification Program for :
HR Professionals
OD Specialists
Behavioural Intervetionalists
L & D Professionals
Free Lance Trainers
Management Consultants & Change Management Experts
Team Facilitators
Counsellors
Corporate Leaders driving
change agenda in their organizations…
Dear HR professionals / Management Consultants / OD Practioners Dear HR professionals / management consultants / OD Practitioners / Change agents ....
Handling people and change processes in an organization can be challenging and lopsided without understanding how individuals and groups / teams behave and react...
Extended DISC is a world class system of assessment (considered to be World's top three assessment systems today) offers the methodology !!
Pl. call for brochure / assistance on 9824509399 / write to us at info@thementors-trainers.com
Certification Brochure Extended DISC level 1CEDANanda Dave
Add to your professional skills by administering, interpreting & using Extended DISC assessments, considered to be among World's top three psychometric assessment systems
Employee Training Program Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Employee Training Program Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/2TpdkQD
Employee Training Program Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Employee Training Program Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/2TpdkQD
Company Staff Training Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Company Staff Training Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/3k3DvYP
Join Jordan Rodney on May 4th, 2011 in his exciting new session “Fundamentals...jrodney
Join Jordan Rodney on May 4th, 2011 in his exciting new session “Fundamentals of HR for People Managers” at ICSA’s 14th Annual Customer Service Conference!
ServeRight is constantly working towards improving the students and enabling them to be best suited for the corporate world. We do this by providing fun-filled activities, interactive sessions to Educate, Enable, and Excel. This brochure presents the different venues ServeRight can help you with, the various Trainings undertaken as part of the College Training.
Powerful Business Communication & Presentation Skills 10 - 11 December 2014 K...360 BSI
Powerful Business Communication & Presentation Skills™ teaches participants to fully engage their audience by using professional communication and speaking skills. This program focuses on overcoming barriers to communication and using positive communication techniques along with structure, visual and vocals presentation skills
Benefits:
- Work Easily with Differing Personalities
- Eliminate Unproductive Communication
- Master Positive Communication Skills
- Organize Presentations for Impact
- Overcome Nervousness
- Engage Audiences
- Maximize the 5 P’s of Vocal Power
- Highlight Key Points with Gestures
- Convey Confidence with Your Body
DAY ONE
COMMUNICATION SKILLS
Mastering Different Personality Styles
Overcoming Barriers to Communication
Paraphrasing for Clarity
Empathizing for Connectedness
Separating Fact From Fiction
Discovering with Powerful Questions
Listening with Improved Results
Requesting for Positive Gain
DAY TWO
ART OF PERSUASION
Presenting a Benchmark
Creating Audience Receptivity
Setting Direction with Organized Structure
Infusing With Enthusiasm
Persuading with Voice
Influencing with Your Body Language
Highlighting with Gestures
Contact Kris at kris@360bsi.com for further details and to book your seats.
Manpower Training Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Manpower Training Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/2DEaDpz
Improve Your Customer Service Agenda + Registration Form
1. Extended DISC Workshop
Improve Your Customer Service
Course content:
1. To be familiar with the characteristic of DISC behavioral styles
2. To understand own natural behavioral style in Customer Service
3. To recognize the styles of customers
4. To tailor an effective relationship with each customer
Objective: To create more engaging customer relation
Time Agenda Activities
09:00 – 09:15 Introduction
DISC Behavioral Model
Human Capacity Model Lecture
09:15 – 10:45 General characteristics of D, I, S and C style
Strengths & limitations of each style in Customer Service Group Exercise
Recognition of customers DISC style
10:45 – 11:00 Coffee / Tea break
DISC in Customer Service
Greeting
Listening & Understanding
Communication
Paraphrasing (ability to understand client) Group Exercise
11:00 – 13:00
Questioning (ability to ask questions)
Handling Facts & Emotions
Body Language, Voice tone
Handling Conflict (difficult customer)
“Situational Customer Service” (role play / card games)
13:00 – 14:00 Lunch
Debriefing on individual Personal Analysis reports
14:00 – 15:00 Group discussion
Discuss a job match – how to best utilize strengths
Customer Service – what works best?
By product
15:00 – 15:45 Group discussion
By customer
By channel
15:45 – 16:00 Coffee / Tea break
Personal Development Plan
To do and don’t for how to best service different customers Individual exercise
16:00 – 17:00 based on my own style Group discussion
How to best use own strengths
Areas of development & Action plan
17:00 – 17:30 Closing Discussion
Note: Program Schedule serves as a guide and may change without prior notice to suit situational need
Extended DISC Malaysia Sdn Bhd (865417-D)
Address: Lot 237, 2nd Floor, the Curve, Mutiara Damansara, 47800 Petaling Jaya, Selangor D.E., Malaysia.
Tel: +603 7710 9266 ext 160; Fax: +603 7710 5266; Email: info.malaysia@extendeddisc.com
Website: www.extendeddisc.com/malaysia
2. Extended DISC Workshop
Improve Your Customer Service
REGISTRATION FORM
On behalf of _________________________________ (company), we would like to register the
below listed participants with the following arrangements:
Workshop dates: 28 April 2010 (Wednesday)
19 May 2010 (Wednesday)
Venue: Tomato Room, Extended DISC Malaysia Sdn Bhd
nd
Lot 237, 2 Floor, Western Courtyard, The Curve,
Mutiara Damansara, 47800 Petaling Jaya, Selangor D.E.
Participants Participant (1) Participant (2)
Name (Mr/Ms)
Position Title
Telephone
E-mail
Workshop Date
PAYMENT
Workshop Fee (include 5% GST) No of Pax Total (RM)
Improve Your Customer Service RM 551,25 per pax ______ RM _________
Total chargeable Fees: RM _________
Accepted by: Date:
(Signature & Company Stamp)
Name:
Designation:
Phone:
Email:
Terms & Conditions:
1. All our fees are subject to 5% Government Service Tax.
2. The total fees are payable upon acceptance of this proposal.
3. All checks should be made payable to Extended DISC Malaysia Sdn Bhd (865417-D).
4. Our fees quoted may change without notices (unless otherwise pre-advised by the Client) with any variation made to
number of participants, number of workshops, program content or types of deliverables.
5. Cancellation and withdrawal may be replaced under valid circumstances but refund will not be allowed.
6. We reserve the rights to reject any registration at our discretion.
Extended DISC Malaysia Sdn Bhd (865417-D)
Address: Lot 237, 2nd Floor, the Curve, Mutiara Damansara, 47800 Petaling Jaya, Selangor D.E., Malaysia.
Tel: +603 7710 9266 ext 160; Fax: +603 7710 5266; Email: info.malaysia@extendeddisc.com
Website: www.extendeddisc.com/malaysia