This document discusses a study on customer satisfaction with Islamic banks in Pakistan. It begins by providing background on the origins and growth of Islamic banking principles. The purpose of the study is then stated as focusing on factors influencing customer satisfaction with Islamic banks in Pakistan, including service quality, products, customer care, financial benefits, competition, religion, and reputation. The methodology of the study involved a survey of 120 customers in various Pakistani cities. The findings showed a positive relationship between the factors studied and customer satisfaction, though there remains less awareness of Islamic banking products. The limitations included a small sample size and less overall awareness, though Islamic banking is growing due to its prohibition of interest in the predominantly Muslim country.
This study examines customer satisfaction levels with Islamic and conventional banks in Bahawalpur, Pakistan. 85 customers of 2 Islamic banks and 4 conventional banks were surveyed. The findings showed that customers were satisfied with both bank types but conventional bank customers reported higher satisfaction. Economic benefits, interest rates, and reputation were main motivators for conventional banks. Interest-free loans, Islamic principles, and religious environment motivated customers to Islamic banks. Overall, the study aimed to compare customer satisfaction and motivational factors between Islamic and conventional banking in the region.
Customer awareness and satisfaction of islamic retail products in kuwaitAlexander Decker
This study examines customer awareness and satisfaction with Islamic retail banking products in Kuwait. A questionnaire was distributed to 150 Kuwaiti clients of Islamic banks to identify factors influencing customer choice of bank and level of awareness of Islamic banking principles and retail services. The study found 23 factors were important in choosing an Islamic bank, with bank reputation for Sharia compliance ranking last. Customers were aware of some products but not fully aware of others. Despite overall satisfaction, customers were still not fully satisfied with some areas like adherence to Sharia principles. The banking sector in Kuwait includes both conventional and Islamic banks and is growing more competitive. The study aims to understand customer preferences and satisfaction to help Islamic banks improve customer experience and loyalty.
Analyzing the Attitude of Customers towards Islamic Banking and Conventional ...iosrjce
Bangladesh is a country where both Islamic and conventional banks contribute to the economic
development. Although relatively new in Bangladesh and contributing to a small portion of the banking sector,
Islamic banks have played a pivotal role in improving the banking sector by providing services which are more
based on the beliefs of the Muslims. This study aims to compare the attitude of Islamic and conventional banks’
customers towards various aspects of banking in order to identify which bank has better performance in
customer’s perspective. To develop this descriptive study a total of 250 customers were interviewed. A
structured questionnaire consisting of 18 questions incorporated in 6 categories were used. The study reveals
that Islamic banks precede conventional banks on all factors. The study will help not only conventional banks
but also Islamic banks to understand in which sectors they need to focus to develop more positive attitude in the
minds of the customers.
Factors affecting selection of Islamic banks over conventional banksMuhammad Abbas
This document is a research paper on factors affecting the selection of Islamic banks over conventional banks among business school graduates in Karachi, Pakistan. The paper includes an introduction, literature review, conceptual framework, methodology, results and analysis, conclusion, and recommendations. The methodology section describes how data was collected through a questionnaire of 234 respondents rated on a scale of 1 to 5. Results of chi-square and t-tests found the independent variables of Islamic banking concepts, Sharia compliance, contract-based relationships, and bank personnel behavior influence the dependent variable of selection of banking system. The conclusion is these factors affect graduates' selection and more education is still needed on Islamic banking concepts.
This document analyzes the efficiency of conventional and Islamic banks in Indonesia using data envelopment analysis from 2002-2006. The study finds that Islamic banks are slightly more efficient than conventional banks, though both are improving. Income is the most efficient factor for both bank types, while labor is always inefficient. Deposits are improving in conventional banks but worsening in Islamic banks, while financing has been a problem for conventional banks but high for Islamic banks. The document recommends Islamic banks focus more on attracting floating customers and improving human resources.
Demographic profile of the customers and their level of satisfactionAlexander Decker
This document summarizes a research study on customer satisfaction and bank selection criteria among different demographic groups of customers of Islami Bank Bangladesh Ltd (IBBL). The study found that customers of all demographic segments (gender, marital status, age, income, education, religion) reported being mostly satisfied with IBBL. Customer satisfaction levels did not significantly vary between demographic groups. The top two bank selection criteria for IBBL customers were "compliance with Islamic principles" and "corporate efficiency" such as fast service and experienced management. The study aimed to help IBBL understand customer segments and formulate competitive strategies.
A SERVICE QUALITY OF ISLAMIC MICROFINANCE IN INDONESIA: AN IMPORTANCE-PERFORM...Iwan Kurniawan Subagja
The rapid growth of financial system in Indonesia creates an intensive competition between Conventional and Islamic financial institutions. The study aims to evaluate the service quality of Islamic Microfinance Institution in Indonesia. The survey was carried out to acquire data from 136 respondents. Descriptive statistics and importance performance analysis (IPA) was used to analyze the data. The finding show that attributes plotted in quadrant “keep up the good work” are providing prompt service, and helpful response to customer requests, Ability in providing services to the customer as needed, prompt service on financial counselling, Ability of staff in giving proper explanation to the customer, Ability to keep the transaction process secure, and Shariah compliance banking products. Meanwhile, the attributes plotted in quadrant “concentrate here” are accessible of location of ATM, easy to access the location, ability to navigate customer to find what they intend, ability to maintain accuracy of bank statement, and ability in providing after sale services. To the best of author’s knowledge, it is the first study that measuring the service quality of Islamic microfinance from customer perspective using importance-performance approach.
11.the tendency of customers towards the acceptance of islamic banking in bah...Alexander Decker
This document summarizes a research study examining customer tendencies toward Islamic banking compared to conventional banking in Bahawalpur, Pakistan. The study used both descriptive and analytical research designs, collecting data through a questionnaire of 125 customers of Islamic banks. Key findings were that factors like interest-free banking, mutual participation, transparency, service quality and marketing strategies significantly influenced customer use of Islamic banking services over conventional services. However, the study was limited by its small sample size and focus only on one region of Pakistan. It suggests expanding the study nationally to gain more implications. In conclusion, the study found high acceptance and growing interest in Islamic banking in Bahawalpur, but that improvements could still be made through better marketing and customer services.
This study examines customer satisfaction levels with Islamic and conventional banks in Bahawalpur, Pakistan. 85 customers of 2 Islamic banks and 4 conventional banks were surveyed. The findings showed that customers were satisfied with both bank types but conventional bank customers reported higher satisfaction. Economic benefits, interest rates, and reputation were main motivators for conventional banks. Interest-free loans, Islamic principles, and religious environment motivated customers to Islamic banks. Overall, the study aimed to compare customer satisfaction and motivational factors between Islamic and conventional banking in the region.
Customer awareness and satisfaction of islamic retail products in kuwaitAlexander Decker
This study examines customer awareness and satisfaction with Islamic retail banking products in Kuwait. A questionnaire was distributed to 150 Kuwaiti clients of Islamic banks to identify factors influencing customer choice of bank and level of awareness of Islamic banking principles and retail services. The study found 23 factors were important in choosing an Islamic bank, with bank reputation for Sharia compliance ranking last. Customers were aware of some products but not fully aware of others. Despite overall satisfaction, customers were still not fully satisfied with some areas like adherence to Sharia principles. The banking sector in Kuwait includes both conventional and Islamic banks and is growing more competitive. The study aims to understand customer preferences and satisfaction to help Islamic banks improve customer experience and loyalty.
Analyzing the Attitude of Customers towards Islamic Banking and Conventional ...iosrjce
Bangladesh is a country where both Islamic and conventional banks contribute to the economic
development. Although relatively new in Bangladesh and contributing to a small portion of the banking sector,
Islamic banks have played a pivotal role in improving the banking sector by providing services which are more
based on the beliefs of the Muslims. This study aims to compare the attitude of Islamic and conventional banks’
customers towards various aspects of banking in order to identify which bank has better performance in
customer’s perspective. To develop this descriptive study a total of 250 customers were interviewed. A
structured questionnaire consisting of 18 questions incorporated in 6 categories were used. The study reveals
that Islamic banks precede conventional banks on all factors. The study will help not only conventional banks
but also Islamic banks to understand in which sectors they need to focus to develop more positive attitude in the
minds of the customers.
Factors affecting selection of Islamic banks over conventional banksMuhammad Abbas
This document is a research paper on factors affecting the selection of Islamic banks over conventional banks among business school graduates in Karachi, Pakistan. The paper includes an introduction, literature review, conceptual framework, methodology, results and analysis, conclusion, and recommendations. The methodology section describes how data was collected through a questionnaire of 234 respondents rated on a scale of 1 to 5. Results of chi-square and t-tests found the independent variables of Islamic banking concepts, Sharia compliance, contract-based relationships, and bank personnel behavior influence the dependent variable of selection of banking system. The conclusion is these factors affect graduates' selection and more education is still needed on Islamic banking concepts.
This document analyzes the efficiency of conventional and Islamic banks in Indonesia using data envelopment analysis from 2002-2006. The study finds that Islamic banks are slightly more efficient than conventional banks, though both are improving. Income is the most efficient factor for both bank types, while labor is always inefficient. Deposits are improving in conventional banks but worsening in Islamic banks, while financing has been a problem for conventional banks but high for Islamic banks. The document recommends Islamic banks focus more on attracting floating customers and improving human resources.
Demographic profile of the customers and their level of satisfactionAlexander Decker
This document summarizes a research study on customer satisfaction and bank selection criteria among different demographic groups of customers of Islami Bank Bangladesh Ltd (IBBL). The study found that customers of all demographic segments (gender, marital status, age, income, education, religion) reported being mostly satisfied with IBBL. Customer satisfaction levels did not significantly vary between demographic groups. The top two bank selection criteria for IBBL customers were "compliance with Islamic principles" and "corporate efficiency" such as fast service and experienced management. The study aimed to help IBBL understand customer segments and formulate competitive strategies.
A SERVICE QUALITY OF ISLAMIC MICROFINANCE IN INDONESIA: AN IMPORTANCE-PERFORM...Iwan Kurniawan Subagja
The rapid growth of financial system in Indonesia creates an intensive competition between Conventional and Islamic financial institutions. The study aims to evaluate the service quality of Islamic Microfinance Institution in Indonesia. The survey was carried out to acquire data from 136 respondents. Descriptive statistics and importance performance analysis (IPA) was used to analyze the data. The finding show that attributes plotted in quadrant “keep up the good work” are providing prompt service, and helpful response to customer requests, Ability in providing services to the customer as needed, prompt service on financial counselling, Ability of staff in giving proper explanation to the customer, Ability to keep the transaction process secure, and Shariah compliance banking products. Meanwhile, the attributes plotted in quadrant “concentrate here” are accessible of location of ATM, easy to access the location, ability to navigate customer to find what they intend, ability to maintain accuracy of bank statement, and ability in providing after sale services. To the best of author’s knowledge, it is the first study that measuring the service quality of Islamic microfinance from customer perspective using importance-performance approach.
11.the tendency of customers towards the acceptance of islamic banking in bah...Alexander Decker
This document summarizes a research study examining customer tendencies toward Islamic banking compared to conventional banking in Bahawalpur, Pakistan. The study used both descriptive and analytical research designs, collecting data through a questionnaire of 125 customers of Islamic banks. Key findings were that factors like interest-free banking, mutual participation, transparency, service quality and marketing strategies significantly influenced customer use of Islamic banking services over conventional services. However, the study was limited by its small sample size and focus only on one region of Pakistan. It suggests expanding the study nationally to gain more implications. In conclusion, the study found high acceptance and growing interest in Islamic banking in Bahawalpur, but that improvements could still be made through better marketing and customer services.
11.[39 50]the tendency of customers towards the acceptance of islamic banking...Alexander Decker
This document summarizes a research study examining customer tendencies toward Islamic banking compared to conventional banking in Bahawalpur, Pakistan. The study used both descriptive and analytical research designs, collecting data through questionnaires with 125 customers of Islamic banks. Key findings were that factors like interest-free banking, mutual participation, transparency, service quality and marketing strategies significantly influenced customer use of Islamic banking services over conventional services. However, the study was limited by its small sample size and focus only on the Bahawalpur region. It suggests expanding the study to the whole of Pakistan. In conclusion, the study found high acceptance and growing interest in Islamic banking in Bahawalpur, but that improvements could still be made through better marketing and customer services.
This document provides an introduction to a master's thesis examining the efficiency of Islamic banking in Malaysia from 2000 to 2009. It begins with background information on the growth of Islamic banking globally and in Malaysia. It then states the problem being examined is that while Islamic banking has grown rapidly, analysis of efficiency at the cross-country level is still limited. The objectives are to measure the efficiency of Islamic banks in Malaysia during this period and compare the efficiency of full-fledged Islamic banks to Islamic windows. The methodology to be used is data envelopment analysis to evaluate input and output variables from Islamic banks.
ISLAMIC BANKING IN INDIA : A PATH TOWARD ACHIEVING FINANCIAL INCLUSION AND SU...Jahfar Puthan Peediyekkal
This document presents an introduction to a study on Islamic banking in India. It includes:
- An introduction noting India's large Muslim population and potential for Islamic banking to promote financial inclusion and reduce poverty.
- Objectives to identify determinants of Islamic banking in India, explore its role in financial inclusion and sustainability.
- A tentative methodology using interviews and secondary data to understand issues related to Islamic banking and financial inclusion in India.
- An implication that the proposed framework could help policymakers accommodate Islamic banking and promote inclusion of the unbanked.
The document discusses capital challenges faced by Islamic banks in Indonesia in expanding their business. It analyzes data from Bank Syariah Mandiri from 2005 to 2016. The results of a statistical analysis show that both capital and profits have a significant positive influence on the expansion of Bank Syariah Mandiri's financing. However, Islamic banks in Indonesia face challenges increasing their business expansion due to their dependence on capital from conventional bank shareholders and lack of support from the government compared to conventional banks. Government policies are needed to help Islamic banks become independent and better support their growth.
This document summarizes a research paper that compares the performance of Islamic and conventional banks in Pakistan between 2007-2011. The paper finds that Islamic banks performed better than conventional banks during this period. Key differences noted were that Islamic banks promote equity financing, while conventional banks rely solely on debt financing. Return on assets was also higher for Islamic banks, indicating they operate more efficiently. In conclusion, the paper finds that Islamic banks have a bright future within Pakistan's banking industry.
A comparative study commonalities of job stress factors in conventional banki...Alexander Decker
This document compares job stress factors in conventional and Islamic banking in southern Punjab, Pakistan. It conducted a survey of 150 employees from each type of bank across 10 districts. Nine potential stress factors were identified: over workload, technological problems, high targets, salary issues, public dealing, peer behavior, subordinates' inefficient work, non-fixed timing, and market competition. The survey found that four factors were commonly highly stressful in both bank types: over workload, public dealing, long work hours, and market competition. One additional factor was uniquely high for each bank type.
3 body part-61dd1aab-1c40-4fa8-b711-6ade24efd150Sharif Sardar
This document summarizes a study on the prospects and problems of Islamic banking in Bangladesh from the perspective of Islamic and conventional bankers. The study found high demand among Bangladeshis for interest-free banking in accordance with Islamic principles. However, Islamic banks face criticisms that they do not fully apply Islamic rules and include some interest in their dealings. The study also notes lack of legal support, expertise, and training as impediments to the growth of Islamic banking in Bangladesh. Through surveys of Islamic and conventional bankers, the study aimed to assess views on opportunities and challenges for Islamic banking and inform policies to support its development.
A Study on Customer’s Satisfaction towards Banking Services of State Bank of ...Aby Abdul Rabb
Abstract: The purpose of this research article is to evaluate the customers’ satisfaction towards the banking services rendered by the SBI in Kanyakumari District. The author conducted a literature search on banking services of SBI interviewing of its 150 customers and thoroughly scrutinized how it caters to the banking needs of the inhabitants of Kanyakumari district. The study also focused on various factors that determine the customers’ satisfaction like employees’ behaviour, banking services, banking performance, infra- structure facility, loan oriented services and other value added services. Analysis was made by using various tools like percentage Analysis, Chi- Square Test and charts. The result showed that there is a significant relationship between the variable of customer satisfaction and banking services of the SBI and the customers have a medium level of satisfaction. The SBI could consider the researcher’s suggestions in order to alleviate its reputation and customer satisfaction.
Keywords: Customer satisfaction, Banking Services and services of SBI.
This document provides a literature review on studies related to the role of technology in banking services. It summarizes 15 previous studies on topics like mobile banking adoption, factors influencing customer satisfaction, internet banking usage and security, and evaluations of various banks' online service quality. The studies were conducted in several countries and used various research methods like surveys, data analysis, and models. Overall, the literature review covers a range of past work examining the impact of technological developments on banking customer experiences and bank operations.
The market share of Islamic banking in Indonesia has continually decreased from 4.89% in 2013 to 4.85% in 2014 and 4.83% in 2015. As a result, the idea to establish a single state owned Islamic Bank occurs. This conceptual paper aims to contribute the maslahah framework regarding the future of Islamic banks in Indonesia.
Financial Inclusion and its Determinants - IndiaDr Lendy Spires
This document summarizes a study that analyzes the determinants of financial inclusion in India using state-level panel data from 1995 to 2008. The study finds that increasing bank branch networks, as measured by average population per branch, has a beneficial impact on deposit penetration but a weaker impact on credit penetration. Higher state income levels are also found to have a positive impact on both credit and deposit penetration. Additionally, states with higher proportions of factories and employees tend to have greater banking activity and financial inclusion. The study concludes that policy attention should focus on low-performing regions to help close gaps in financial inclusion compared to better-performing regions.
Hong Leong Bank Berhad was established in 1905 in Kuching, Sarawak and was listed on the Bursa Malaysia in 1994. An analysis of the bank's financial position from 2011-2013 shows consistently strong performance with improving profitability, liquidity, and capital ratios each year. However, Porter's Five Forces analysis identifies threats from new competitors, the power of suppliers and buyers, and availability of substitutes as challenges the bank may face due to factors like globalization.
The Challenges of Bad Debt Monitoring Practices in Islamic Micro BankingMercu Buana University
The study aims to assess and compare the monitoring procedures in two Bank Syariah Mandiri (BSM) branches located in Cengkareng and Duri Kosambi of West Jakarta city. The research implemented qualitative data analysis tools that consisted in to develop Focus group discussion (FDG) to obtain reliable and depth data related to monitoring practices among loan officers. Meanwhile, interviews were designed to the branch managers of each institution to determine their role in the NPF management. The study results divide into two parts: On the one hand, it highlights the standard monitoring procedures for the Non-performing financing (NPF) in Islamic micro banking and the main differences between conventional and Islamic in NPF management. On the other hand, the second result exposes three main key findings: First one, it confirms the importance of count on proper risk management for Islamic micro banking and harnessing of the sharia principles to maintain the quality of the portfolio. Second, the study reveals a correlation that exists among screening, monitoring, and enforcement, thus how a proper testing and supervision practices may affect in the following steps of the loan cycle. Finally the third one, it shows the impact of real leadership from the head manager in the performance of the institution.
International Journal of Business and Management Invention (IJBMI)inventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
The Journal will bring together leading researchers, engineers and scientists in the domain of interest from around the world. Topics of interest for submission include, but are not limited to
This proposal discusses developing an effective online strategy for the Islamic banking sector in Libya. The objectives are to improve performance, ensure sustainable growth, and understand how online banking is evolving in Islamic and conventional banks in Libya from the customer's perspective. The proposal will examine the internal strengths and weaknesses as well as external opportunities and threats to frame a strategy. It will also focus on online transactions, human resource development, and strategies for internal and external relations.
The Factors Affecting Mudharabah Deposits of Sharia Banking in Indonesiainventionjournals
Mudharabah deposit is one of main fund resource of sharia bank, teherefore the growth must be maintained. This research is aimed to find whether there are influences of profit-sharing rate of mudharabah saving, interest rate of saving in conventional bank, growth rate of Jakarta Islamic Index (JII), and Gross Domestic Product (GDP) to the amount of mudharabah saving in sharia banks. The sharia banks which are used in this research are all of sharia commercial bank in Indonesia.The method of this research is Ordinary Least Square (OLS) with quarterly panel data from 2006 to 2015 of the twelve sharia banks which are observed. The approach model which is used in this research is Fixed Effect Model. The result of this research showed that profit-sharing rate of mudharabah saving, interest rate of saving, growth rate of Jakarta Islamic Index (JII), and Gross Domestic Product (GDP) have significant influences to the amount of mudharabah saving in sharia banks. Profit-sharing rate of mudharabah saving, growth rate of Jakarta Islamic Index (JII), and Gross Domestic Product (GDP) have positive influences to the amount of mudharabah saving, Meanwhile, interest rate of saving in conventional bank has a negative influence to the amount of mudharabah saving
Financial Performance Analysis of Islamic Bank in Bangladesh: A Case Study on...Premier Publishers
Banking sector is an important sector of an economy of a country, so it is necessary to monitor and evaluate the performance of it. The aim of this paper was to examine the performance of Islamic banking of Bangladesh in particular the experience for Al-Arafah Islamic Bank Limited. The paper goes further to explore some experience on the domestic and global challenges which are facing Islamic banking sector. Performance evaluation methodology used to ascertain the objectives in terms of profit maximization, capital structure and liquidity ratios. We used the financial data of bank from 2010 to 2014 and observed that the trend of all the indicators are positive. The ability, efficiency and number of products of Al-Arafah Islamic Bank Limited are increasing gradually. The investment of Al-Arafah Islamic Bank Limited is mostly on short term basis which is generally similar to other Islamic banks in Bangladesh. Islamic banks are facing some difficulties in their operations especially for non-shariah structure of their stakeholders. This study suggests that Islamic banks of Bangladesh should increase Islamic capital market, Islamic financial instruments, and proper zakat distribution and employment opportunities for the betterment of the society.
The Islamic Banking, Asset Quality: “Does Financing Segmentation Matters” (I...Mercu Buana University
Bank stability becomes one of the crucial pillars in maintaining economic growth. Therefore, the segmentation strategy is needed because it aims to improve the financial stability of the bank (decrease Non-Performing Loan-NPL / Non-Performing Financing-NPF). This study aims to determine the effect of segmentation on the quality of Islamic banks proxied with NPF. The method used is a quantitative method with multiple regression test and statistical tool Stata version 13. From the results of statistical data, it is known that the retail segment has a more significant influence than the wholesale segment, which is 92.61% and 56.05%. Therefore, sharia banks should have their business priorities in the retail segment, especially business in the microfinance segment by maintaining the quality of financing through selective financing channeling.
11.[39 50]the tendency of customers towards the acceptance of islamic banking...Alexander Decker
This document summarizes a research study examining customer tendencies toward Islamic banking compared to conventional banking in Bahawalpur, Pakistan. The study used both descriptive and analytical research designs, collecting data through questionnaires with 125 customers of Islamic banks. Key findings were that factors like interest-free banking, mutual participation, transparency, service quality and marketing strategies significantly influenced customer use of Islamic banking services over conventional services. However, the study was limited by its small sample size and focus only on the Bahawalpur region. It suggests expanding the study to the whole of Pakistan. In conclusion, the study found high acceptance and growing interest in Islamic banking in Bahawalpur, but that improvements could still be made through better marketing and customer services.
This document provides an introduction to a master's thesis examining the efficiency of Islamic banking in Malaysia from 2000 to 2009. It begins with background information on the growth of Islamic banking globally and in Malaysia. It then states the problem being examined is that while Islamic banking has grown rapidly, analysis of efficiency at the cross-country level is still limited. The objectives are to measure the efficiency of Islamic banks in Malaysia during this period and compare the efficiency of full-fledged Islamic banks to Islamic windows. The methodology to be used is data envelopment analysis to evaluate input and output variables from Islamic banks.
ISLAMIC BANKING IN INDIA : A PATH TOWARD ACHIEVING FINANCIAL INCLUSION AND SU...Jahfar Puthan Peediyekkal
This document presents an introduction to a study on Islamic banking in India. It includes:
- An introduction noting India's large Muslim population and potential for Islamic banking to promote financial inclusion and reduce poverty.
- Objectives to identify determinants of Islamic banking in India, explore its role in financial inclusion and sustainability.
- A tentative methodology using interviews and secondary data to understand issues related to Islamic banking and financial inclusion in India.
- An implication that the proposed framework could help policymakers accommodate Islamic banking and promote inclusion of the unbanked.
The document discusses capital challenges faced by Islamic banks in Indonesia in expanding their business. It analyzes data from Bank Syariah Mandiri from 2005 to 2016. The results of a statistical analysis show that both capital and profits have a significant positive influence on the expansion of Bank Syariah Mandiri's financing. However, Islamic banks in Indonesia face challenges increasing their business expansion due to their dependence on capital from conventional bank shareholders and lack of support from the government compared to conventional banks. Government policies are needed to help Islamic banks become independent and better support their growth.
This document summarizes a research paper that compares the performance of Islamic and conventional banks in Pakistan between 2007-2011. The paper finds that Islamic banks performed better than conventional banks during this period. Key differences noted were that Islamic banks promote equity financing, while conventional banks rely solely on debt financing. Return on assets was also higher for Islamic banks, indicating they operate more efficiently. In conclusion, the paper finds that Islamic banks have a bright future within Pakistan's banking industry.
A comparative study commonalities of job stress factors in conventional banki...Alexander Decker
This document compares job stress factors in conventional and Islamic banking in southern Punjab, Pakistan. It conducted a survey of 150 employees from each type of bank across 10 districts. Nine potential stress factors were identified: over workload, technological problems, high targets, salary issues, public dealing, peer behavior, subordinates' inefficient work, non-fixed timing, and market competition. The survey found that four factors were commonly highly stressful in both bank types: over workload, public dealing, long work hours, and market competition. One additional factor was uniquely high for each bank type.
3 body part-61dd1aab-1c40-4fa8-b711-6ade24efd150Sharif Sardar
This document summarizes a study on the prospects and problems of Islamic banking in Bangladesh from the perspective of Islamic and conventional bankers. The study found high demand among Bangladeshis for interest-free banking in accordance with Islamic principles. However, Islamic banks face criticisms that they do not fully apply Islamic rules and include some interest in their dealings. The study also notes lack of legal support, expertise, and training as impediments to the growth of Islamic banking in Bangladesh. Through surveys of Islamic and conventional bankers, the study aimed to assess views on opportunities and challenges for Islamic banking and inform policies to support its development.
A Study on Customer’s Satisfaction towards Banking Services of State Bank of ...Aby Abdul Rabb
Abstract: The purpose of this research article is to evaluate the customers’ satisfaction towards the banking services rendered by the SBI in Kanyakumari District. The author conducted a literature search on banking services of SBI interviewing of its 150 customers and thoroughly scrutinized how it caters to the banking needs of the inhabitants of Kanyakumari district. The study also focused on various factors that determine the customers’ satisfaction like employees’ behaviour, banking services, banking performance, infra- structure facility, loan oriented services and other value added services. Analysis was made by using various tools like percentage Analysis, Chi- Square Test and charts. The result showed that there is a significant relationship between the variable of customer satisfaction and banking services of the SBI and the customers have a medium level of satisfaction. The SBI could consider the researcher’s suggestions in order to alleviate its reputation and customer satisfaction.
Keywords: Customer satisfaction, Banking Services and services of SBI.
This document provides a literature review on studies related to the role of technology in banking services. It summarizes 15 previous studies on topics like mobile banking adoption, factors influencing customer satisfaction, internet banking usage and security, and evaluations of various banks' online service quality. The studies were conducted in several countries and used various research methods like surveys, data analysis, and models. Overall, the literature review covers a range of past work examining the impact of technological developments on banking customer experiences and bank operations.
The market share of Islamic banking in Indonesia has continually decreased from 4.89% in 2013 to 4.85% in 2014 and 4.83% in 2015. As a result, the idea to establish a single state owned Islamic Bank occurs. This conceptual paper aims to contribute the maslahah framework regarding the future of Islamic banks in Indonesia.
Financial Inclusion and its Determinants - IndiaDr Lendy Spires
This document summarizes a study that analyzes the determinants of financial inclusion in India using state-level panel data from 1995 to 2008. The study finds that increasing bank branch networks, as measured by average population per branch, has a beneficial impact on deposit penetration but a weaker impact on credit penetration. Higher state income levels are also found to have a positive impact on both credit and deposit penetration. Additionally, states with higher proportions of factories and employees tend to have greater banking activity and financial inclusion. The study concludes that policy attention should focus on low-performing regions to help close gaps in financial inclusion compared to better-performing regions.
Hong Leong Bank Berhad was established in 1905 in Kuching, Sarawak and was listed on the Bursa Malaysia in 1994. An analysis of the bank's financial position from 2011-2013 shows consistently strong performance with improving profitability, liquidity, and capital ratios each year. However, Porter's Five Forces analysis identifies threats from new competitors, the power of suppliers and buyers, and availability of substitutes as challenges the bank may face due to factors like globalization.
The Challenges of Bad Debt Monitoring Practices in Islamic Micro BankingMercu Buana University
The study aims to assess and compare the monitoring procedures in two Bank Syariah Mandiri (BSM) branches located in Cengkareng and Duri Kosambi of West Jakarta city. The research implemented qualitative data analysis tools that consisted in to develop Focus group discussion (FDG) to obtain reliable and depth data related to monitoring practices among loan officers. Meanwhile, interviews were designed to the branch managers of each institution to determine their role in the NPF management. The study results divide into two parts: On the one hand, it highlights the standard monitoring procedures for the Non-performing financing (NPF) in Islamic micro banking and the main differences between conventional and Islamic in NPF management. On the other hand, the second result exposes three main key findings: First one, it confirms the importance of count on proper risk management for Islamic micro banking and harnessing of the sharia principles to maintain the quality of the portfolio. Second, the study reveals a correlation that exists among screening, monitoring, and enforcement, thus how a proper testing and supervision practices may affect in the following steps of the loan cycle. Finally the third one, it shows the impact of real leadership from the head manager in the performance of the institution.
International Journal of Business and Management Invention (IJBMI)inventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
The Journal will bring together leading researchers, engineers and scientists in the domain of interest from around the world. Topics of interest for submission include, but are not limited to
This proposal discusses developing an effective online strategy for the Islamic banking sector in Libya. The objectives are to improve performance, ensure sustainable growth, and understand how online banking is evolving in Islamic and conventional banks in Libya from the customer's perspective. The proposal will examine the internal strengths and weaknesses as well as external opportunities and threats to frame a strategy. It will also focus on online transactions, human resource development, and strategies for internal and external relations.
The Factors Affecting Mudharabah Deposits of Sharia Banking in Indonesiainventionjournals
Mudharabah deposit is one of main fund resource of sharia bank, teherefore the growth must be maintained. This research is aimed to find whether there are influences of profit-sharing rate of mudharabah saving, interest rate of saving in conventional bank, growth rate of Jakarta Islamic Index (JII), and Gross Domestic Product (GDP) to the amount of mudharabah saving in sharia banks. The sharia banks which are used in this research are all of sharia commercial bank in Indonesia.The method of this research is Ordinary Least Square (OLS) with quarterly panel data from 2006 to 2015 of the twelve sharia banks which are observed. The approach model which is used in this research is Fixed Effect Model. The result of this research showed that profit-sharing rate of mudharabah saving, interest rate of saving, growth rate of Jakarta Islamic Index (JII), and Gross Domestic Product (GDP) have significant influences to the amount of mudharabah saving in sharia banks. Profit-sharing rate of mudharabah saving, growth rate of Jakarta Islamic Index (JII), and Gross Domestic Product (GDP) have positive influences to the amount of mudharabah saving, Meanwhile, interest rate of saving in conventional bank has a negative influence to the amount of mudharabah saving
Financial Performance Analysis of Islamic Bank in Bangladesh: A Case Study on...Premier Publishers
Banking sector is an important sector of an economy of a country, so it is necessary to monitor and evaluate the performance of it. The aim of this paper was to examine the performance of Islamic banking of Bangladesh in particular the experience for Al-Arafah Islamic Bank Limited. The paper goes further to explore some experience on the domestic and global challenges which are facing Islamic banking sector. Performance evaluation methodology used to ascertain the objectives in terms of profit maximization, capital structure and liquidity ratios. We used the financial data of bank from 2010 to 2014 and observed that the trend of all the indicators are positive. The ability, efficiency and number of products of Al-Arafah Islamic Bank Limited are increasing gradually. The investment of Al-Arafah Islamic Bank Limited is mostly on short term basis which is generally similar to other Islamic banks in Bangladesh. Islamic banks are facing some difficulties in their operations especially for non-shariah structure of their stakeholders. This study suggests that Islamic banks of Bangladesh should increase Islamic capital market, Islamic financial instruments, and proper zakat distribution and employment opportunities for the betterment of the society.
The Islamic Banking, Asset Quality: “Does Financing Segmentation Matters” (I...Mercu Buana University
Bank stability becomes one of the crucial pillars in maintaining economic growth. Therefore, the segmentation strategy is needed because it aims to improve the financial stability of the bank (decrease Non-Performing Loan-NPL / Non-Performing Financing-NPF). This study aims to determine the effect of segmentation on the quality of Islamic banks proxied with NPF. The method used is a quantitative method with multiple regression test and statistical tool Stata version 13. From the results of statistical data, it is known that the retail segment has a more significant influence than the wholesale segment, which is 92.61% and 56.05%. Therefore, sharia banks should have their business priorities in the retail segment, especially business in the microfinance segment by maintaining the quality of financing through selective financing channeling.
V. Balu is seeking a challenging position in facility management and electrical engineering. He has over 7 years of experience in facility systems including electrical, mechanical, BMS, fire safety and security systems. Currently he is a facility engineer at a large Singapore data center, leading a team that ensures 24/7 operations of the facility systems. He has a bachelor's degree in electrical and electronics engineering and is proficient in English and Tamil.
Turku, Finland is working towards becoming a more sustainable city through various initiatives:
1) The city is focusing development along pedestrian-friendly and public transportation corridors to reduce car dependency.
2) Turku is implementing an intelligent electric grid and encouraging renewable and local energy production such as solar panels to reduce energy consumption.
3) Transportation plans include expanding light rail and bus networks to make public transportation more convenient than private vehicles.
Customer Satisfaction Level of Islamic Bank and Conventional Bank in PakistanIOSR Journals
This document compares customer satisfaction levels between Islamic and conventional banks in Pakistan. It analyzes data collected from questionnaires distributed to customers of 3 Islamic banks (Bank of Khyber, Almeezan bank, Albaraka bank) and 3 conventional banks (Habib bank limited, united bank limited, Allied bank limited). The data shows higher customer satisfaction levels at conventional banks compared to Islamic banks, possibly due to conventional banks' greater global image, product variety, and marketing efforts. The document recommends Islamic banks improve services, awareness, and product offerings to better compete with conventional banks.
What is the trust of consumer toward the Islamic bankingAwais Sargana
This report summarizes research on consumer trust toward Islamic banking. A questionnaire was administered to 100 respondents to understand their awareness and perceptions. The results found that most people are aware of how Islamic banking operates without interest. Respondents also understood the religious and financial benefits of Islamic banking. The report recommends that Islamic banks increase education on their principles to further build trust. Overall, the research found that greater awareness leads to more positive perceptions of Islamic banking.
1. The study examined the influences of service quality, product quality, and innovation on customer satisfaction in Islamic banking.
2. It developed hypotheses about the relationships between customer satisfaction and the three determinants: service quality, product quality, and innovation.
3. The results found that all three determinants - service quality, product quality, and innovation - had significant positive relationships with customer satisfaction. Innovation also had a significant moderating effect on the relationships between the other two determinants and customer satisfaction.
Knowledge and perception of students regarding islamic banking in Sindh Pakistansanaullah noonari
Abstract
This research investigated the relationship between the university student’s perception and knowledge about
different concepts and terms used in the Islamic banking and products and services offered. Impact of age,
gender, area of study, area of residence, CGPA and family’s monthly income on the perception and knowledge
of students about Islamic banking was also analyzed. Data was collected from the postgraduate students
(Respondents # 60) selected randomly from two public sectors universities (Sindh Agriculture University Tando
jam and University of Sindh) along with one private sectors (ISRA) university of Hyderabad. Simple linear
regressions were used in order to check the impact of socioeconomic characteristics on the knowledge and
perception of students. University students were mainly surveyed to assess the knowledge and perception of
country’s intellectual cream of Islamic banking crop. Results showed that religious sincerity, not the better
knowledge of Islamic banking was the strongest predictor of personal banking performances. Result reflected
that overall perception and knowledge of students was significantly different from zero. Result suggested that
students had better perception about the Islamic banking but poor knowledge. It was found that the Arabic
language in specifying the products and services hindered the understandings of the students. Coefficient of age
and income showed a positive relation with the perception and knowledge of students regarding Islamic banking
in both public sector universities and Private Sector University. Result for area of study also displayed positive
relation with the perception and knowledge of students regarding Islamic banking. Gender, area of residence and
CGPA were not statistically significant which means these did not affected significantly on the perception and
knowledge of students about Islamic banking however in case of private Sector University CGPA count to be
factor, significantly effecting the perception of students.
Keywords: Islamic banking, perception, knowledge, products and services.
Islamic Finance : Research Directions for Young ResearchersMahmoud Sami Nabi
This document summarizes a presentation on future research directions for young researchers in Islamic finance. It provides an overview of the growth of the Islamic financial services industry, particularly in banking assets, sukuk issuances, takaful contributions, and Islamic funds. It then discusses potential areas for future research, including ensuring Islamic finance develops in accordance with its distinguishing principles of risk sharing, ethics, and connection to the real economy. Examples are given of deviations in Islamic bank practices from theoretical models. The role of international institutions and lessons from other countries' experiences are also addressed.
This document summarizes the opportunities and challenges facing Indonesian Islamic financial institutions with the establishment of the ASEAN Economic Community in 2015. It finds that Indonesia has opportunities to become a large player in global Islamic finance due to its large Muslim population and natural resources. However, it also faces challenges from the free movement of skilled labor, as Indonesia has minimal experience in Islamic finance human resources. The document analyzes this using a SWOT framework and concludes that Indonesia has strong sharia accounting standards for its Islamic banks. It recommends strategies like competitive returns to attract customers and increasing public education on Islamic banking principles.
A comparative study on islamic banking in bangladeshMd. Shahinuzzaman
A banking system that is based on the principles of Islamic law (also known Shariah) and guided by Islamic economics. Two basic principles behind Islamic banking are the sharing of profit and loss and, significantly, the prohibition of the collection and payment of interest. Collecting interest is not permitted under Islamic law. Where the conventional banking follows conventional interest-based principle.
Islamic Finance a Tool to Achieve Financial Inclusion in Indiasubhaan7
This document discusses the potential for Islamic finance to promote financial inclusion in India. It notes that India's large Muslim population of 180 million currently has limited access to financial services due to religious prohibitions on interest. Islamic finance models that avoid interest could help address this exclusion. The document reviews literature on Islamic microfinance initiatives elsewhere and their success in promoting inclusion. It outlines the current problem of financial exclusion faced by Indian Muslims and argues that establishing Islamic banking in India in line with Shariah principles could help address this issue by providing new options for banking and investment that are currently unavailable. The prospects and challenges of implementing Islamic banking in India are discussed.
The Urgency of Allignment Islamic Bank to Increasing the Outreach (Indonesia ...Mercu Buana University
The outreach of Islamic Bank is critical to circulate out of maslahah (beneficiaries) to the community (Ummah) and the implementation of Sharia in
totality (Kaffah). Nevertheless, Indonesia as the biggest Muslim in the world should facilitate the Muslim society to access their financial transaction
needs based their Islamic law. The study aims to examine the outreach of Islamic Bank in Indonesia. The methodology in this literature review is
qualitative that support with quantitative data. Three questions research is going to determine in this study are: (i) How the growth of Islamic Banks
from 2008 to 2015? (ii) How many the clients that have sworn out by Islamic Banks? (iii) What is the link between maslahah and the Islamic Bank
growth? We founded the outlet and business performance during 2008-2015 of Islamic Bank in Indonesia still behind from Conventional Bank thus
to improve the backward we need interaction, integration and evolution process from all stakeholders. Due to achieve the increasing of outreach we
also need the role of government in the political will that function to legitimate and enforce the alignment of Islamic Banks (Bank Syariah Mandiri,
BNI Syariah, BTN Syariah and BRI Syariah) became one state own Islamic Bank which objective to create social well-being of the community.
Interaction of islamic banking sector with indonesian economic growth for 200...An Nisbah
Abstract: This paper aims to analyze the dinamics interaction of islamic banking sector with Indonesian economic growth for 2000-2010. The methode of analyze used in this research is granger causality and Vector Error Correction Model (VECM). Besides that we use stationary test to chek wether the data have unit root or not. We use time series data of total islamic bank fnancing, fxed invesstment, trade and gross
domestic product. We found that in the short run there is evidence of
bidirectional relationship between fnancing of islamic bank, fxed
investment, trade and economi growth. Where as in the long run
there is relationship between islamic banking with economic growth
on Indonesian economy. To improve the role of islamic banking on
Indonesian economy, Bank Indonesia must push islamic banking to
expand their activity on riil sector and rural area.
Keywords: Islamic Banking sector, Financial Intermediary, Economic
Growth, Vector Error Corrrection Model
Growth of islamic banking in pakistan a comparative studyAlexander Decker
1) The study analyzed the growth of Islamic banking in Pakistan from 2004-2009 compared to conventional banks in terms of deposits, investments, assets, and equity.
2) The results found that Islamic banking grew at a higher average rate than conventional banks for deposits, assets, and equity, though the growth rates for investments were not statistically significant.
3) Specifically, the growth rates of deposits and assets for Islamic banks were statistically significantly higher than for conventional banks, indicating Islamic banking in Pakistan grew faster in these areas during the period studied.
11.growth of islamic banking in pakistan a comparative studyAlexander Decker
1) The study analyzed the growth of Islamic banking in Pakistan from 2004-2009 compared to conventional banks in terms of deposits, investments, assets, and equity.
2) The results found that Islamic banking grew at a higher average rate than conventional banks for deposits, assets, and equity, though the growth rates for investments were not statistically significant.
3) Specifically, the growth rates of deposits and assets for Islamic banks were statistically significantly higher than for conventional banks, indicating Islamic banking in Pakistan grew faster in these areas during the study period.
EXAMINE FACTORS THAT INFLUENCE A CUSTOME R’S INTENTION TO USE INTEREST-FREE B...John1Lorcan
The world's banking business has recently undergone a fundamental change that affects both developing
and wealthy nations: the introduction of interest-free banking systems. Analysis of the factors influencing
customers' intention to use interest-free banking products and services from commercial banks in Ethiopia
is the study's main goal (The case of Jigjiga city). To select 398 sample respondents from Ethiopian
commercial banks, multistage stage sampling approaches were used. Both primary and secondary sources
were used to gather the study's data.
Structured questionnaires and interviews were used to gather primary data.Data were used fordescriptive
analysis (frequency, percentile, mean, and standard deviation), as well as econometrics (correlation and m
ultiple regressions the outcomes of numerous regressions revealed that Subjective Norm, Perceived
Behavioral, awareness and attitudes. The results of multiple regressions revealed that subjective norms
and perceived behavioral control, land attitudes, had a substantial favorable impact on consumers'
intention to use interest-free banking products and services, while awareness, had a negative impact on
consumers' intention to use interest-free banking products and services in Ethiopian commercial banks.
EXAMINE FACTORS THAT INFLUENCE A CUSTOME R’S INTENTION TO USE INTEREST-FREE B...John1Lorcan
The world's banking business has recently undergone a fundamental change that affects both developing and wealthy nations: the introduction of interest-free banking systems. Analysis of the factors influencing customers' intention to use interest-free banking products and services from commercial banks in Ethiopia is the study's main goal (The case of Jigjiga city). To select 398 sample respondents from Ethiopian commercial banks, multistage stage sampling approaches were used. Both primary and secondary sources were used to gather the study's data.
This document is a project report on customer satisfaction with public and private banks in Bangladesh. It includes an introduction outlining the objectives of assessing customer satisfaction levels across various service attributes. It then provides details on the methodology, including preparation of a questionnaire and data collection from 70 customers of 4 major banks. The literature review defines key concepts related to customer service, satisfaction, and their relationship to banking sector, customer loyalty, and service quality. Finally, the document outlines the structure and contents of the remaining chapters which will analyze the data and findings, provide recommendations, and draw conclusions.