Hassan Samir Hassan Sharaf has worked as a Concierge Agent at THE PALACE PORT CHALIB RESORT since October 2008. This document lists 46 training courses he has completed between March 2014 and August 2014, including topics like the code of conduct, data privacy, guest safety, fire drills, and service recovery over 5 parts. The total hours of training completed is 109 hours.

1. INTERCONTINENTAL
THE PALACE PORT CHALIB RESORT
Course By Employee
Date : 08/12/2014
Time: 1:50:13PM
Page: Page 234 of 659
Pay No 1719 Hassan Samir Hassan Sharaf
Hiring Date 22/10/2008
As6t~
Count Courses 46
Prom 01/01/2007 To 07/12/2014
SECTION
POSITION
IC G. Services
Concierge Agent
Course Description GroupNum From TO Days Hours Place Pass
Code of Conduct Training 2263 30/03/2014 30/03/2014 1 INSIDE Yes
Data Privacy (GRM) 2381 13/04/2014 13/04/2014 1 INSIDE Yes
10 Mi Trainer Do Not Disturb 2332 20/05/2014 20/05/20 14 1 INSIDE Yes
10 Mm. Trainer Guest Safety & Privacy 2333 20/05/2014 20/05/2014 1 INSIDE Yes
Fire Drill 2322 05/06/20 14 05/06/2014 1 1 INSIDE Yes
10 Miii. Trainer Service Recovery (Part 1) 2388 25/07/20 14 25/07/2014 1 INSIDE Yes
10 Miii Trainer Service Recovery ( Part 2) 2394 28/07/2014 28/07/2014 1 INSIDE Yes
10 Miii Trainer Service Recovery ( Part 2) 2397 28/07/20 14 28/07/20 14 1 INSIDE Yes
10 Miii Trainer Service Recovery (Part 3) 2421 05/08/20 14 05/08/2014 1 INSIDE Yes
10 Mi. Trainer Ebola Virus 2434 08/08/2014 08/08/2014 1 INSIDE Yes
10 Mm. Trainer Service Recovery (Part 4) 2451 08/08/2014 08/08/2014 1 INSIDE Yes
10 Miii. Trainer Service Recovery (PartS) 2460 15/08/2014 15/08/2014 1 INSIDE Yes
Total Hours 109