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IBM Smarter Campus-Cloud Computing in Education
This document discusses how cloud computing can enable transformation in education. It describes how cloud computing leverages virtualization, standardization, and automation to reduce costs and optimize services. Examples are provided of how cloud computing has been implemented in education settings, including desktop virtualization, virtual computing labs, and collaboration between universities. An integrated managed services model is proposed for delivering IT services to educational institutions.
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IBM Smarter Campus-Cloud Computing in Education
- 1. Smarter Campus: Cloud Computingin Education © 2010 IBM Corporation
- 2. Agenda Education for a Smarter Campus Cloud Computing Enabling Transformation Education Workloads for Cloud Examples of Cloud Computing in Education Integrating Cloud Computing into the Institutional Infrastructure Additional Information: - IBM Services © 2010 IBM Corporation 2
- 3. Education for aSmarter Campus © 2010 IBM Corporation
- 4. Educational Continuum Education for a Smarter Campus: Building Human and Intellectual Capital Smarter Smart Innovation Classroom Administration in Research Education Education Quality Reducing Costs Accelerating Scientific Needs Access to Learning Improving Efficiencies Discoveries Our Value Enabling Student Optimizing Educational Economic Value Proposition Success and Skills System Operations through Innovation Analytics of aligned Data analytics and tools World class high Solution student data for for institutional performance Components improved outcomes performance and asset computing tools and Open education management infrastructure resources and tools for Redesigned business Aligning research personalized learning processes and open initiatives to support and teaching standards for economic recovery interoperability and sustainability Learning Managing Discovering Common Infrastructure Cloud Computing Components Open Platforms Shared Services © 2010 IBM Corporation 4
- 5. Cloud Computing EnablingTransformation © 2010 IBM Corporation
- 6. Mounting challenges ofa desktop environment can be addressed with client virtualization. PC security challenges Something has to – Data/infrastructure risks change….quickly – Patch compliance – Regulations Infrastructure complexity Client Virtualization – Multiple platform models offers: – Refresh cycles – Standardization and availability – Enhanced security Rising management costs – Reduced – Deployment complexity – Support – Controlling/tracking IT assets – Lower TCO – Unpredictable IT costs – Increased Distributed workforce – Outsourcing and off-shoring availability, – Mobile and remote workers productivity, and user access © 2010 IBM Corporation 6
- 7. Client Virtualization: movingcompute power from PCs to centralized, server-based environment… …characterized by: thin clients, higher levels of security and resilience, improved backup and recovery…and reduced cost and complexity associated with managing the “close to the box” user environment PC virtualization is the next big arena for cost reductions – 90 percent of companies in a recent poll say they already have a virtualization project underway – 75 percent believe virtualization will soon reach the desktop – More than a third are already loading middleware into their virtual machines, including application, identity management and integration servers According to Gartner, “thin clients can be 41% less expensive to run than unmanaged PCs ...” © 2010 IBM Corporation 7
- 8. “Cloud-onomics”: How Cloudcomputing can benefit Education? CLOUD COMPUTING + + + = REDUCED VIRTUALIZATION ENERGY STANDARDIZATION AUTOMATION COSTS EFFICIENCY AND SELF SERVICE ….leverages virtualization, standardization and automation to free up operational budget for new investment AGILITY + BUSINESS & IT ALIGNMENT + SERVICE FLEXIBILITY + INDUSTRY STANDARDS = OPTIMIZED SERVICES …allowing you to optimize new investments for direct business benefits © 2010 IBM Corporation 8
- 9. Cloud Computing Benefits For Users: For the IT department: Increased availability and integrity of data Cost reduction and applications for administrators, teachers and others Centralized management of data and applications Increased mobility for students, faculty and staff Standardization of applications and Reduced local application and system processes resource footprint Increased flexibility for resource allocation Increased application and computing Higher utilization of resources performance Increased server and data storage Rapid provisioning of software, resources capacity and management of data Reduced burden of software version control Increase in available funds for innovation © 2010 IBM Corporation 9
- 10. Education Cloud ComputingWorkloads © 2010 IBM Corporation
- 11. Cloud Computing Componentsfor Education Classrooms, labs and Students, Faculty, Teachers and Staff Thin Clients and Mobile Devices allow mobile access built every user to access around virtual services easily desktops Business Analytics Virtualized computer VIRTUALIZED DESKTOP SERVICES provides insights on resources of legacy student performance desktop applications and services, using Open Source to lower INFORMATION ON DEMAND Integrated Portal costs. On Demand Workplace provides consolidated access to applications BROADBAND INFRASTRUCTURE and content Open Source eLearning & ePortfolios Industry Standard Framework Administrative Services provide for Courseware, Content management of and Services resources and assets Legacy Desktop Services to support learning Virtualized Cloud Services centrally Open Education Resources Network Services supports a distributed Public Clouds provide high speed set of campuses and connectivity between classrooms thin clients and servers IBM Web Services from IBM hosted delivery IBM and others for as an option collaboration and Centralized Infrastructure Public Infrastructure productivity © 2010 IBM Corporation 11
- 12. Benefits of virtualizationto Education Management from a single window – thereby eliminating the need to visit Virtual client individual labs and PCs. Patch updates / new software releases / installation handled from a central place. Security – College labs are generally rife with viruses. VDI helps to setup a virus-free environment and in the event of a virus attack, containment is Thin client very easy. In a college environment, lab setup time is generally high and VDI will reduce this drastically by creating multiple gold images. Before the exams, the systems in the lab are wiped out and reinstalled to Users Users ensure students don’t use their saved files or prior work to answer the lab questions. With VDI, access to the saved files can be blocked with a single command so time taken to wipe out and reinstall is eliminated. In a physical desktop environment, if a particular PC has a hardware issue, the student(s) working on that system are impacted badly. With VDI, if the thin client is not working, the student can just move to any available thin client and continue his / her work. Saved work is also available from SAN and there is no need to worry about PC hard disk failures. Blades or Shared Virtual rack-based Professors / LAB Assistants can access student work from a central servers services client location rather than going to individual PCs. Extending the day / Remote access for students – Students can access the VDI setup over a secure VPN, thereby eliminating the need to visit the Virtual machines particular lab / PC to work and learn during extra hours © 2010 IBM Corporation 12
- 13. IBM Wireless CampusSolutions for Education – An Integrated approach Wireless campus infrastructure and mobile connectivity Secure, robust infrastructure and mobile connectivity as a foundation to support mobile and remote worker connectivity and applications Wireless network security Enhanced level of WLAN security to address all threats to the IBM Wireless network and automatically contain those threats Campus Solutions Wireless communications and collaboration A full lifecycle of Instant communication, collaboration and access to information to project deployment: increase employee productivity and streamline operations strategy, assess, design, integrate, deploy and maintain. Real-time location Accurate location and management of assets and people to ensure visibility into high worth assets and safety and security of personnel Event-driven notification Integration of a wide range of communication resources that provides the ability to receive real-time notification and text messages anywhere © 2010 IBM Corporation 13 13
- 14. Bringing schools intothe 21st century – IBM Wireless Infrastructure Solutions. The IBM wireless infrastructure for schools solution can help you integrate wireless technology with existing infrastructure to reduce your overall cost of ownership with : Quick, cost-effective installation without the time-consuming construction required by wired systems Promote enhanced collaboration and data sharing between students and teachers. Fast reliable network connectivity with 802.11n,a,g/b technology. Deliver Internet access to hard-to-reach areas with bridging solutions that beam radio frequency (RF) signals from main buildings to trailers and mobile classrooms Enhance infrastructure security through the added encryption of radio frequency signals Augment existing technology with PC cards that transform older laptops into wireless modems Increase productivity and streamline IT processes -- one wireless workstation is significantly easier to manage and maintain than 10, 20 or 30 wired ports Less labor and time-intensive maintenance than wired systems Reduced costs by eliminating the need for expensive hard wiring construction and asbestos removal in older schools © 2010 IBM Corporation 14
- 15. Examples of CloudComputing in Education © 2010 IBM Corporation
- 16. Cloud Computing CaseStudy: Desktop Virtualization with Cloud Computing Pike County Schools Goal Transform from traditional student computing model to a more efficient deployment of learning services Avoid costly upgrades to PC’s at school sites Challenges Increasing costs of managing and maintaining aging PC’s at schools sites Need for enhanced services by teaching staff and students IBM Cloud without available budget to deliver Benefits Lower costs – 62% savings documented by Forrester study Enhanced services – greater services provided by virtual desktops than older software on standalone PC’s … School Site School Site © 2010 IBM Corporation 16
- 17. Cloud Computing CaseStudy: Compute Cloud for teaching, learning, research North Carolina State University Goal Increase utilization computing resources Integration of technology into learning Broaden adoption of virtualization Challenge Academic computing resources demand Costs of maintaining infrastructure NCSU Virtual Computing Lab Benefits Software licensing saving up to 75% 150% increase in students/license Increased flexibility Overall improvement in server utilization … Campus Lab Campus Lab © 2010 IBM Corporation 17
- 18. Cloud Computing CaseStudy: Collaboration to Accelerate Regional Transformation Carnegie Mellon University at Qatar, Qatar University, Texas A&M University in Qatar Goal: Build a platform for collaboration between research, education “So when it came to infrastructure, it and industry was a breeze. IBM basically set us up with Dynamic provisioning of Hadoop parallel computing a Blade Center rather quickly…they environments finished in a day.” – Dr. Majd Sakr, Transform from a research cloud to a regional cloud Associate Teaching Professor, Carnegie Mellon University in Qatar Challenges: Lack of collaboration platform between universities and industry Manual setup of computing resources Need for a phased approach – start out small and grow Cloud-in-a-Box Benefits: Flexible infrastructure that facilitates collaboration between the researchers, universities and industry Self-service provisioning of Hadoop environments accelerates IBM CloudBurst access to powerful computing resources Scalable to allow for growth from a research cloud to a regional cloud © 2010 IBM Corporation 18
- 19. Objectives, Requirements andTechnology Mapping for a leading School in India © 2010 IBM Corporation 19 2011 IBM Confidential 19
- 20. Our Understanding ofCampus Business High Level View of the Student Management Process © 2010 IBM Corporation 20 2011 IBM Confidential 20
- 21. Operational Model fora leading school In India © 2010 IBM Corporation 21 2011 IBM Confidential 21
- 22. Integrated managed Services( IMS ) © 2010 IBM Corporation
- 23. IMS Model Users Other Parties Retained CIO Advisory Team Service Management Team IBM Managed Services Eg. 3rd Party Solution (Business Requirements IBM PROJECT GOVERANCE OFFICE ) From branches INTEGRATED HELPDESK VENDOR COORDINATION Business & IT Transformation Projects IT Strategy , IT Policy, Processes and Practices INFRASTRUCTURE MANAGEMENT End User, DC,DR, Mail, N/w Management Services User Request APPLICATION IMPLEMENTATION & MANAGEMENT & SAP, Legacy, Messaging, Intranet and other App 3rd Party Problem Services Reports SECURITY & BUSINESS CONTINUNITY PLAN Strategy, Policy, Design & Implementation GROWTH & TECHNOLOGY REFRESH DC and DR Build , Asset refresh IBM Consulting Business IBM Research Process &Tools Industry Exp Process Transformation Projects Risk, Compliance based Mgmt Process & Application process etc.. Services Deployment © 2010 IBM Corporation 23
- 24. The solution willbe delivered with ITIL-conformant Service Management processes that leverage IBM’s experience managing the IT environments of over 1,000 clients worldwide Service Excellence Service Quality Customer Satisfaction Program Management • Service Reporting • Service Measurement • Service Reviews • Improvement Process • Return on Investment • Service Level Mgmt ITIL process lifecycle elements reflected in Offering Content Strategy generation Capacity Management Strategy & Demand management Information Security Management Design Availability management Supplier Management Service level management Transition Planning & Support Transition, Service Evaluation Asset Management HR On boarding Implementation & Service Validation Configuration Management Project Implementation Transformation Change Management Deployment Management Optimization / Consolidation Event Management Request Fulfillment Managed Incident Management Access Management Operations Problem Management IT Operations Management Data Center Workplace Enterprise Business Services Services Services Services IT Domains © 2010 IBM Corporation 24
- 25. IBM Service Deliveryleverages 4 Key elements to deliver services Service Management Skills Processes Specialized – talent that is trained, coached, Effective – quality designed into processes and and developed for specific tasks, technologies practices and accounts Efficient – waste eliminated through process Deep – skill-based pools that are large maturity and continuous improvement enough to deliver maximum efficiency Robust – fixes for one client are implemented Broad – deep pools that cover all platforms, across all other appropriate clients all ITIL processes, and all geographies Assets and Tools Information Analytics Automation – codification of best practices in Defect Prevention (DPP) – incident tools to improve quality and productivity prevention through analysis of failure patterns across platforms and processes Innovation – apply IBM Research to improve the capabilities of assets & tools Technical – experience with widest range of businesses, applications, and architectures Flexibility – support for third-party tools to leverage existing client investments Improvement – visibility into areas for joint client and IBM improvement © 2010 IBM Corporation 25
- 26. Integrated Delivery Framework Service Desk Service Desk Agent Agent Centralised Service Delivery Center @ main campus System Alerts Infrastructure Integrated Service Desk University Corporate Labs/branches IBM Project Management Office (Governance & IT Projects) Common Ticket Platform – Integrated Workflows – Incident / Problem / Change / Communication Data Center N/W AMS IBM Center of Excellence Info Security Support Center @ main Server DBA Data Apps DR / BC Transformation Projects Storage eMail Voice/ campus Security SAP Facilities Video ITIL V3 Process Vendor / Partner Co-ordination Projects Co-ordination / Quality Management Data center Data centers facilities management Disaster recovery sites Local Students / Users Onsite support Specialist teams – Data center, Network and Security support © 2010 IBM Corporation 26
- 27. Service Desk Model– Single Point of Contact (SPOC) Incident and Problem Manager Continuous improvement Problem management through knowledge Configuration management base Students / Users Change management Performance management Central SD @ Security management Main campus Asset tracking Email Asset Asset Web Portal Database Database Problem Access Problem Tickets Service Desk SLA Data Knowledge Tier 2 & Tier 3 Service Incident Service Level Base Knowledge Base Technical Mgt Mgt Agreement Support Team Inventory Report Expert Configuration Center Work Email K. Mgmt Management On Site Support Team Escalation & Notification Internal & External Service providers On Call Support Engineers Systems Management Toolset © 2010 IBM Corporation 27
- 28. Thank you © 2010 IBM Corporation 28 2011 IBM Confidential 28
- 29. Backup © 2010 IBM Corporation 29 2011 IBM Confidential 29
- 30. Managing Desktops inEducation Today Information and data is our most How do I maintain or improve desktop management when important asset. Security is a I’m required to do priority and we need to ensure that this data and IP is safeguarded more with less? Less budget, less power consumption, less resources.. I need to support a growing # diverse I need to provide students applications that don’t always run well in a terminal and teachers with the best services environment possible experience on campus, off campus, on multiple devices. © 2010 IBM Corporation 30
Editor's Notes
- #5 IBM is bringing our leadership technology and services to help institutions manage transformation in education.. To help create the learning environment of the future we leverage our core software and services with those of several partners to enable learning inside and outside the classroom. Cognos Business Intelligence and analytics provides insights to student assessment and achievement for teachers to identify the at risk and struggling students early in their academic careers. We work closely with open and community-source learning management system providers, such as Sakai and Moodle, to provide project planning and implementation services to enable schools and colleges to migrate from proprietary licensed software. New learning communities are supported with IBM’s Lotus collaboration tools, which are now available as a cloud service through our LotusLive offering. Finally, we help schools transition from traditional expenditures in PC’s to thin clients and hosted desktops through our Desktop Cloud services. To improve the operational efficiencies of institutions, Cognos performance management provides quick start dashboards and templates to accelerate the implementation of business intelligence systems. We bring the value of Services Oriented Architecture and interoperability standards to education through our implementation services and middleware software integrated with open source administrative application providers, such as Kuali. To help improve the value of technology investments for education, we enable shared services data centers and clouds to bring economies of scale to coalitions of multiple institutions. Finally, our continued leadership in High Performance Computing provides world class computational engines, storage environments, and systems management services to researchers on university campuses. We help regions leverage this investment in academic research to bring about economic development - through strategic planning and project implementation services to define unique capabilities, encourage start up businesses through incubators and create jobs for skilled employees.
- #7 Looking at the big picture, there are several forces that further complicate PC management: Desktop managers are forced to deal with issues such as: The exploding number of PC configurations and system images The rising costs of maintaining PCs Providing access to an increasingly distributed workforce Limited control of employee home PCs, as well as partner, and contractor-owned PCs NOTE: Ask your client: How do you ensure all employee PCs are appropriately patched? How many people in your enterprise need safe access to corporate resources? Where are they located? How do telecommuters and partners access corporate resources? Do you have to provision computing environments to outsourced or offshore resources? How many different PC (desktop and laptop) configurations does your IT team manage? How do you enforce compliance with privacy regulations? How do you protect sensitive corporate data on employee PCs?
- #9 In today’s economy, many businesses are faced with the challenge of “taking cost out” of their infrastructure while continuing to deliver new , innovative business services - basically they need to “do more with less” There are two primary levers to achieve cost optimization – operating expense and capital expense, and for many businesses its not just a question of lowering costs its also important to strike the right balance between Operational expense and Capital expense Virtualization of Hardware: Drives lower capital requirements. At scale, virtualized environments benefit from economies of scale. Energy Efficiency: Standardization of Workloads: More complexity = less automation possible = people needed Automation and Self Servicet: Take repeatable tasks and automate. Clients who can “serve themselves” require less support and get services Agility: Business and IT Alignment: Service Flexibility: Industry Standards: The more standardization you are able to achieve within your infrastructure, the greater the economies of your operating expenses become. Similarly, the more you leverage virtualization within your IT infrastructure, the greater the economies of your capital expenditures will be. So addressing both standardization and virtualization is key to reduce infrastructure costs, while still meeting the dynamic needs of the business. The need to achieving cost optimization has also provided fertile ground for Cloud Computing. The cloud paradigm is an attempt to improve service delivery by applying engineering discipline and economies of scale in an Internet inspired architecture. Cloud computing can be an important new option in helping businesses optimize the IT expense equation while maintaining fast, high quality service delivery. NOTE: If asked to discuss public vs. private clouds: - A private cloud drives efficiency, while retaining control and greater customization. - Public clouds today are for processes deemed more easily standardized and a lower security risk. There some functions that already exhibit a high degree of standardization, that are more easily moved to a public cloud – things like search, e-commerce, and discreet business processes like sales force management.
- #12 What does the Smarter Classroom look like? It starts with a focus on Students, Teachers, Faculty and Administrators. We then leverage 21st century technology to help improve quality, increase access to educational resources and lower costs. It’s built on moving resources and tools into the clouds. The first element is a device-agnostic model that leverages mobile devices and thin clients from a variety of manufacturers. We can leverage these thin devices, using virtualized desktop services. These devices provide all the services and function needed, while all operations and management occur at a centralized location – in a cloud, in a hosted environment. We next create a portal for the teachers and faculty to allow them access to tools like business intelligence to track individual student performance. We have a set of open source e-learning tools and content that teachers can tap into and students can access at a very low-cost, and more importantly – to allow them a more personalized learning experience. The underlying infrastructure of the Smarter Classroom puts the majority of the resources in a centralized, efficiently managed cloud. The cloud allows the school, college or university to utilize thin clients, and via a broadband network, access everything they need. All other functions, costs and resources move out of the local environment, into a well-managed, efficient, virtualized central server location.
- #17 Results of a 2009 study by Forrester Research on the total cost of ownership impact of virtual desktops versus traditional classroom lab PC’s. Upgrades & Refreshes Ease of upgrading HW and SW at a lower cost Migrations of legacy applications Software publishing instead of software distribution Reduced Support Costs Reduces installation and configuration issues Speeds time for moves, adds, and changes for users Reduces need for help desk and desk-side support Security & Resiliency Alleviates issues with critical data theft and data back-ups Reduces virus threats Eases compliance eg. HIPPA, Sarbanes-Oxley Resiliency to pandemics Resource Utilization Share hardware resources across multiple users - >75% utilization for virtual Repurpose hardware for ‘Client by day, Enterprise by night’ Reduced downtime, higher availability and higher end user productivity Power savings; 75W for desktop versus 15W for a thin client Manageability Eases hardware & software asset management Easier to standardize infrastructure and services Feasible to provide computing as a ‘chargeable’ service
- #18 Goal Significantly increase utilization of valuable computing resources for academic services More effective integration of technology into learning Broaden adoption of virtualization through open source Challenge Demand for academic computing resources were skyrocketing Costs of maintaining growing infrastructure Benefits Projected savings in software licensing costs of up to 75 percent 150 percent increase in students served per application license Higher student satisfaction through more convenient access Improved access to most recent software releases for instructors Increased flexibility to shift computing capacity between instructional, research and administrative needs Ability to meet significant growth in enrollment without building additional computer labs Overall improvement in server utilization levels
- #20 We wanted to showcase how key business Objectives drive Business Requirements leads to technology Enablers.
- #21 Just want to show key services that are offered or consumed by Students Marketing and Outreach Admissions It and other support functions Academic services Alumni Career Advancement Services
- #22 Very important that we must indentify all building blocks that enables various features/services and their co-relation with other IT infrastructure. Also, very important to indentify the External and Internal services
- #28 05/25/12 ITS GSR Proposed Layout 4Q
- #31 So to start with-it’s probably a good idea to talk a little bit about many of the challenges that K-12 institutions face today when it comes to managing their desktop environments. With the attempt to move towards one to one computing, many schools have a range of notebooks or desktops on hand for students and faculty and managing these can be a real headache for IT departments. IT budgets are tight, but IT is still mandated to deliver the best education and facilities possible to students. And they are being asked to reduce their carbon footprint. K-12 also poses it’s own unique set of challenges with the number of applications that are used and need to be supported. And on physical PCs, this can mean lots of hours of installing and maintaining those apps. Securing data is critical, but increasingly challenging especially with the broad range of devices including mobile devices that are in play and that can very easily be dropped, lost or walk away. OS patches and updates on physical PCs need to be done but can be disruptive and very time consuming, And finally, IT is being asked to provide students with the best possible user experience, but refreshing labs and ensuring students don’t lose their data when their systems crash is not an easy task. And providing support to the range of devices students want to use on campus and off can be a nightmare.