Over the 2012-13 period, Hitting the Cold Spots provided over 3,000 hours of support to over 759 Hampshire residents through advice and home repairs, distributing over 15,000 support packs and repairing or replacing 79 boilers and 161 radiators for 90 homes, with 96% of recipients finding the support satisfactory and 58% stating they would not have been able to get the work done without assistance.