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HOW ANY ONE CAN …
DESIGN AND BUILD A BUSINESS CASE
+
THEN DEVELOP IT AS A SERVICE
ENHANCEMENT
Irrespective of whether the outcome is success or failure
BACKGROUND PERSONAL HISTORY
• I didn’t want to be a Head of Department
• We didn’t have a plan for the Department
• Plan = Seeing patients that walked in +
responding to babies born +
supervising / teaching staff
• Years passed – responding to crises
+ emails + dictating letters
LESSONS LEARNED
• Observing problems + powerless to change
• Are we all on the same journey?
• Getting the ‘birds eye’ view
• Identify how you can take action
= 10 step path to
Business Case
Enlightenment
EXISTING SERVICE
ENHANCEMENT?
Examples:
• Admin staff positions [7yr]
• Paediatric Diabetes Spec
[4yr]
• 4 extra SCN beds [3yr]
• Converting VMO to staff
specialist position [1yr]
• PICS [2yr?]
Examples:
• MRI under GA service [2yr]
• NEAT AT-registrar [1yr]
• Paediatric Neurologist [4yr]
• Nurse Practitioner [2yr?]
• MD Paed skills centre [2yr?]
• Video-based teaching [5yr]
NEW
SERVICE?
STEP 1: IDENTIFY …
AREA OF CRITICAL SERVICE DEFICIENCY
STEP 2: CONSULT ….
WIDELY
• Consult senior staff in department
• Canvass support from partner departments
...ED / O&G / allied health
• Networked services [eg: MP4 / SCHN / Perinatal services]
• DOH / NSWK&F
STEP 3: TRACKING …
HISTORY OF THE PROBLEM / NEED
• How did this predicament develop?
• Strategies previously tried/
exhausted
• Services currently denied?
• Near-misses / IIMS / M+M
references?Example: MRI under GA service, 3
hrs/month
STEP 4: FORMULATE …
THE PROPOSED OPTIONS
• What is the solution proposed?
• ‘Definitive’ Vs ‘Interim’ or
• “phase 1 - nucleus” Vs “phase 2 - extras” proposal
• Write in bulleted points, ranked in order of importance
• ‘Less is more’ – try to summarise the essence of the proposal
Example: Paediatric Integrated Care Service
STEP 5: COSTING …
INCLUDING ALL DETAILS
• Partner with a business manager
• Complete the financial template
• Include ‘on-costs’ – superannuation / AL /
office
• Revenue costs Vs revenue raised / cost
savings..
- clinic billings: Medicare item nos. x
activity
Example: Paediatric Neurologist position
0.1FTE
STEP 6: FUNDING..
• Activity based funding
• Revenue enhancement
• Revenue offset
• Statewide networks
• Innovation funding
• Building a record for ‘financial responsibility’
Example: 4 extra SCN
beds
STEP 7: LOBBYING …
• Selling the idea to the divisional / managerial / finance staff
• Explain efficiencies made, exhausted existing resource options
• Trade-offs prepared to be made to fund additional service
• Promote any innovations in models of care
• Consider title / acronym which will promote the service
• Align it to LHD sponsored trends [‘HITH’ / ‘ICS’ / ‘ED bypass’]
Example: Nurse Practitioner
STEP 8: STAYING THE DISTANCE…
• Promoting need for the service at council-level meetings
• Offering to be the subject of a departmental review
• Highlight ongoing vulnerabilities for the service
• Reference any complaints / concerns from other hospital
services
• Failing to meet statutory obligations or capabilities?
Example: Paediatric Diabetes service 0.2FTE
STEP 9: RECRUITING …
APPOINTEES MAY SELL / KILL SERVICE
• Job description needs to be ‘punchy’ on essential criteria
• Interview Qs need to be ‘discriminating’ for applicants
• Consider appointing a 12 mth. Locum [‘try before you buy’]
• Reference checks [flexible? promote a positive working
space? willing to do extra? task-completion? high-
maintenance? ability to work in stressful situations?
without supervision? personality disordered? bring
out the best in others?] Example: Administrative officer positions
STEP 10: SHOWCASING …
BENEFITS, ONCE SUCCESSFUL
• Promote results achieved
• Celebrate milestones
• Publicise dept. + hospital
• Presentations at council mtgs. and hospital grand rounds
• MP4 meetings + posters at conferences
Example: NEAT – Advanced trainee
registrar
SUMMARY
• ‘Drone view’ not ‘street view’
• Network not craftwork
• Innovate don’t stagnate
• Persistence for the distance

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How To Write a Health Business Case

  • 1. HOW ANY ONE CAN … DESIGN AND BUILD A BUSINESS CASE + THEN DEVELOP IT AS A SERVICE ENHANCEMENT Irrespective of whether the outcome is success or failure
  • 2. BACKGROUND PERSONAL HISTORY • I didn’t want to be a Head of Department • We didn’t have a plan for the Department • Plan = Seeing patients that walked in + responding to babies born + supervising / teaching staff • Years passed – responding to crises + emails + dictating letters
  • 3. LESSONS LEARNED • Observing problems + powerless to change • Are we all on the same journey? • Getting the ‘birds eye’ view • Identify how you can take action = 10 step path to Business Case Enlightenment
  • 4. EXISTING SERVICE ENHANCEMENT? Examples: • Admin staff positions [7yr] • Paediatric Diabetes Spec [4yr] • 4 extra SCN beds [3yr] • Converting VMO to staff specialist position [1yr] • PICS [2yr?] Examples: • MRI under GA service [2yr] • NEAT AT-registrar [1yr] • Paediatric Neurologist [4yr] • Nurse Practitioner [2yr?] • MD Paed skills centre [2yr?] • Video-based teaching [5yr] NEW SERVICE? STEP 1: IDENTIFY … AREA OF CRITICAL SERVICE DEFICIENCY
  • 5. STEP 2: CONSULT …. WIDELY • Consult senior staff in department • Canvass support from partner departments ...ED / O&G / allied health • Networked services [eg: MP4 / SCHN / Perinatal services] • DOH / NSWK&F
  • 6. STEP 3: TRACKING … HISTORY OF THE PROBLEM / NEED • How did this predicament develop? • Strategies previously tried/ exhausted • Services currently denied? • Near-misses / IIMS / M+M references?Example: MRI under GA service, 3 hrs/month
  • 7. STEP 4: FORMULATE … THE PROPOSED OPTIONS • What is the solution proposed? • ‘Definitive’ Vs ‘Interim’ or • “phase 1 - nucleus” Vs “phase 2 - extras” proposal • Write in bulleted points, ranked in order of importance • ‘Less is more’ – try to summarise the essence of the proposal Example: Paediatric Integrated Care Service
  • 8. STEP 5: COSTING … INCLUDING ALL DETAILS • Partner with a business manager • Complete the financial template • Include ‘on-costs’ – superannuation / AL / office • Revenue costs Vs revenue raised / cost savings.. - clinic billings: Medicare item nos. x activity Example: Paediatric Neurologist position 0.1FTE
  • 9. STEP 6: FUNDING.. • Activity based funding • Revenue enhancement • Revenue offset • Statewide networks • Innovation funding • Building a record for ‘financial responsibility’ Example: 4 extra SCN beds
  • 10. STEP 7: LOBBYING … • Selling the idea to the divisional / managerial / finance staff • Explain efficiencies made, exhausted existing resource options • Trade-offs prepared to be made to fund additional service • Promote any innovations in models of care • Consider title / acronym which will promote the service • Align it to LHD sponsored trends [‘HITH’ / ‘ICS’ / ‘ED bypass’] Example: Nurse Practitioner
  • 11. STEP 8: STAYING THE DISTANCE… • Promoting need for the service at council-level meetings • Offering to be the subject of a departmental review • Highlight ongoing vulnerabilities for the service • Reference any complaints / concerns from other hospital services • Failing to meet statutory obligations or capabilities? Example: Paediatric Diabetes service 0.2FTE
  • 12. STEP 9: RECRUITING … APPOINTEES MAY SELL / KILL SERVICE • Job description needs to be ‘punchy’ on essential criteria • Interview Qs need to be ‘discriminating’ for applicants • Consider appointing a 12 mth. Locum [‘try before you buy’] • Reference checks [flexible? promote a positive working space? willing to do extra? task-completion? high- maintenance? ability to work in stressful situations? without supervision? personality disordered? bring out the best in others?] Example: Administrative officer positions
  • 13. STEP 10: SHOWCASING … BENEFITS, ONCE SUCCESSFUL • Promote results achieved • Celebrate milestones • Publicise dept. + hospital • Presentations at council mtgs. and hospital grand rounds • MP4 meetings + posters at conferences Example: NEAT – Advanced trainee registrar
  • 14. SUMMARY • ‘Drone view’ not ‘street view’ • Network not craftwork • Innovate don’t stagnate • Persistence for the distance