A Tale of Three World - Reinventing business through ACM & Service DesignThierry de Baillon
The document discusses three different views of the world according to businesses, workers, and customers. The business view focuses on processes, the worker view focuses on adaptive case management and dealing with exceptions, and the customer view focuses on having their problems solved through any channel. There is a collision between these different worlds, so a new toolset is needed to reconcile the views and focus on customers, understanding their problems and journey, and creating value at every step from their perspective. The new toolset includes adaptive case management, service design, and focusing on information flows rather than document stocks.
This document contains an English quiz created by Susana Zamora Arévalo. The quiz has four sections covering prepositions, parts of the house, body parts, and family members. It provides questions to test understanding of these topics and is intended for higher education students to play individually or in groups.
From Social Media to Social Business: The Social ContinuumThierry de Baillon
The document discusses the evolution from social media to social business. It notes that while brands initially entered social media for marketing purposes like gaining followers and promoting products, social media actually allows an entirely new level of customer engagement through sharing experiences. This customer voice cannot be ignored and listening to it will fundamentally change how business is done by allowing companies to learn directly from customer conversations and better understand customer wants. It refers to this as social learning and notes it will be key for organizations to harness knowledge from social interactions and informal networks across departments to co-create value and operate in the future.
A Tale of Three World - Reinventing business through ACM & Service DesignThierry de Baillon
The document discusses three different views of the world according to businesses, workers, and customers. The business view focuses on processes, the worker view focuses on adaptive case management and dealing with exceptions, and the customer view focuses on having their problems solved through any channel. There is a collision between these different worlds, so a new toolset is needed to reconcile the views and focus on customers, understanding their problems and journey, and creating value at every step from their perspective. The new toolset includes adaptive case management, service design, and focusing on information flows rather than document stocks.
This document contains an English quiz created by Susana Zamora Arévalo. The quiz has four sections covering prepositions, parts of the house, body parts, and family members. It provides questions to test understanding of these topics and is intended for higher education students to play individually or in groups.
From Social Media to Social Business: The Social ContinuumThierry de Baillon
The document discusses the evolution from social media to social business. It notes that while brands initially entered social media for marketing purposes like gaining followers and promoting products, social media actually allows an entirely new level of customer engagement through sharing experiences. This customer voice cannot be ignored and listening to it will fundamentally change how business is done by allowing companies to learn directly from customer conversations and better understand customer wants. It refers to this as social learning and notes it will be key for organizations to harness knowledge from social interactions and informal networks across departments to co-create value and operate in the future.
Organizational changes needed through the journey to Social Business - First insights from the Future of Collaborative Enterprise project - Social Business Forum 2012 - Milan
The document discusses customer experience and defines it as the sum of all interactions a customer has with a company over the course of their relationship. It notes that customer experience is composed of both factual interactions and emotional experiences. It also discusses how companies can provide the resources for customers to build a great experience at each step of their journey rather than trying to directly provide the experience. Finally, it emphasizes that customer experience is the outcome of a company's efforts to match what customers are trying to achieve through a product or service.
The document discusses the concept of the "social web" and argues that while people use social media and are also customers, there is no distinct "social customer" type. It states that the social web provides companies new tools to better understand customer needs and gather feedback, but that customers themselves have not changed - they still use products and services to accomplish their goals.
A l'occasion de la mission économique organisée en avril 2010 par Wall do Well, l'Awex et l'UWE, Robert Blaise présente Induco aux sociétés de conseil marocaines présentes dans la salle.
Industry Consulting International, INDUCO en abrégé, fournit des prestations d’Interim Management en Belgique et des missions de Consultance dans les pays du Maghreb et du Proche-Orient. Ses domaines de compétence sont liés à la Stratégie, aux diagnostics, aux mises à niveaux, à l’optimisation des processus, aux indicateurs de performance, à la Qualité, à la gestion de projets et au coaching. Ses secteurs d’activités sont essentiellement la Chimie, la Transformation des Plastiques ou Plasturgie, l’agroalimentaire et le textile.
Retrouver la présentation de Induco et celle des autres consultants de la grappe Wall do Well sur:
+ http://www.youtube.com/walldowell2010
+ http://www.scribd.com/walldowell2010
+ http://www.slideshare.net/walldowell2010
This document describes various simple machines found around the home, including wedges, levers, wheels and axles, inclined planes, screws, and pulleys. Examples given are knives, scissors, hammers, brooms, stairs, treadmills, spinning stools, jar lids, fishnets, blinds, can openers, and wheelbarrows. Each machine is identified and its location and/or use is provided. The document aims to provide examples of simple machines used in everyday life.
Organizational changes needed through the journey to Social Business - First insights from the Future of Collaborative Enterprise project - Social Business Forum 2012 - Milan
The document discusses customer experience and defines it as the sum of all interactions a customer has with a company over the course of their relationship. It notes that customer experience is composed of both factual interactions and emotional experiences. It also discusses how companies can provide the resources for customers to build a great experience at each step of their journey rather than trying to directly provide the experience. Finally, it emphasizes that customer experience is the outcome of a company's efforts to match what customers are trying to achieve through a product or service.
The document discusses the concept of the "social web" and argues that while people use social media and are also customers, there is no distinct "social customer" type. It states that the social web provides companies new tools to better understand customer needs and gather feedback, but that customers themselves have not changed - they still use products and services to accomplish their goals.
A l'occasion de la mission économique organisée en avril 2010 par Wall do Well, l'Awex et l'UWE, Robert Blaise présente Induco aux sociétés de conseil marocaines présentes dans la salle.
Industry Consulting International, INDUCO en abrégé, fournit des prestations d’Interim Management en Belgique et des missions de Consultance dans les pays du Maghreb et du Proche-Orient. Ses domaines de compétence sont liés à la Stratégie, aux diagnostics, aux mises à niveaux, à l’optimisation des processus, aux indicateurs de performance, à la Qualité, à la gestion de projets et au coaching. Ses secteurs d’activités sont essentiellement la Chimie, la Transformation des Plastiques ou Plasturgie, l’agroalimentaire et le textile.
Retrouver la présentation de Induco et celle des autres consultants de la grappe Wall do Well sur:
+ http://www.youtube.com/walldowell2010
+ http://www.scribd.com/walldowell2010
+ http://www.slideshare.net/walldowell2010
This document describes various simple machines found around the home, including wedges, levers, wheels and axles, inclined planes, screws, and pulleys. Examples given are knives, scissors, hammers, brooms, stairs, treadmills, spinning stools, jar lids, fishnets, blinds, can openers, and wheelbarrows. Each machine is identified and its location and/or use is provided. The document aims to provide examples of simple machines used in everyday life.