An IT person should ask what the problem is, when it started, and what steps the user took to troubleshoot it themselves before bringing it to an IT professional. They should also ask if the computer was exposed to any adverse conditions, if new hardware or software was recently added, and how long the user has had the computer to help diagnose the issue.

1. What questions an IT guys should ask

2. What is the problem

3. When did the problem start

4. What steps did you take

5. Has your computer been in any
adverse conditions

6. Did you add hard ware or soft ware
recently

7. Did you notice smoke

8. How long have you had that computer

9. Where to get