Managing complex safety requirements and increasing crew expectations in freight rail today is challenging short line and regional railroads to take an innovative, technology-based approach. Discover how a unified, technology-driven approach in duty assignments, safety testing, and crew training will help railroads optimize crew operations and meet safety requirements in a simplified and efficient manner. You'll also learn about how to leverage in-depth insights with the latest analytics technologies to better optimize crew, meet FRA and regulator requirements, and track operational metrics.

1. Confidential & Proprietary | Copyright 2020 © CloudMoyo, Inc. 1
P R E S E N T E R
MODERNIZINGRAILROADS
For internal use of railroad employees onlyConfidential & Proprietary | Copyright 2020 © CloudMoyo, Inc.
Railroad Digitalization, Reimagined
How short lines can innovate towards
service excellence with unified crew and
safety management?
Ashok Madhavan, Sr. Railroad Consultant, CloudMoyo
Shannon Bloxom, Sr. Railroad Consultant, CloudMoyo

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Service excellence in railroads
Service excellence in freight railroads is
the ability to deliver safe, reliable, and
cost-efficient operations without
compromising shipment velocity
Today, we will focus on how safety and crew-related
processes will help railroads drive service excellence.
Crew Equipment Processes
Key dependencies:

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Latest data on crew safety and productivity shows a concerning picture!
Accidents and safety
incidents due to human
factors are on the rise.
Crew costs are not
decreasing either, and
service delivery is really
getting hampered.
1902
2032
1766
1853 1886 1930
1724 1764
1922
1836
0
500
1000
1500
2000
2500
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Equip Hmn Factor Misc. Trk&Sig
658
677
721
749
600
620
640
660
680
700
720
740
760
2016 2017 2018 2019
Accidents and incidents due to human factors
86.2 86.3
85
87
84
84.5
85
85.5
86
86.5
87
87.5
2016 2017 2018 2019
Increase in railroad labor costs
(Thousands USD)
Train accidents by causes
Source: FRA
Human-related safety
incidents and crew costs
are preventing railroads
from achieving service
excellence.
Source: FRA
Source: Bureau of Transportation Statistics

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And this can be attributed to poor handling of 3 critical, crew-related processes…
Inadequate
Training, OJT, and
qualification processes
• In-flux of semi-trained and
untrained crew
• Challenges in meeting
compliance, including
compliance with 49 CFR Part
243
• Unqualified crew members are
assigned to critical duties
• Certification and license
expiries
Improper
Operational tests and
medical exams
• Challenges in rule
enforcements (such as GCOR,
NCOR, SSA, and MoW)
• Near misses and rising
accidents
• Drug and alcohol abuse going
undetected
• Crew members going untested
for a significant amount of time
• Challenges in compliance
documentation
Inefficient
Crew scheduling, complex crew
management, and absenteeism
• Non-compliant duty
assignments
• Fatigue and tiredness
• Rising deadheads
• Train delays
• Exceeding of HoS and duty
hours
• Inaccuracies in timekeeping
and claims data
• Reactive leave management
Absent
Formal incident
management processes
• Challenges in identifying root
causes of incidents
• Reactive response
management
• Lapses in follow-up and follow
through for corrective
measures

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Which of the following
human-related challenges do
you face at your railroad?
1 100% coverage of ops tests
2 Board sequencing
3 Incident cause analytics
4 Compliance documentation
Time for a quick poll

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Need for digitization
• Process automation
• What-if scenarios
• Automatic dashboards
and report generation
Automation
• Reports and dashboards
• Predictive analytics
• Trend analytics
• Diagnostics
BI and analytics
• Geo-synchronization
• Access anytime, anywhere
• Data storage and management
Cloud
• Location tracking
• Field connectivity
• Learning delivery
• Real-time access
• Collaboration tools
Mobility
• Process simplification
• Standardization
• Intelligent planning and scheduling
Workflows and optimizers
Realizing the need to
streamline and
optimize these
functions, railroads are
turning to deployment
of digital tools and
technologies

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Digital systems for enhancing safety and crew productivity
On-the-job training and
qualification tracking systems
• License and qualification management
• Compliance with 49 CFR Part 243
• Employee development and on-boarding
• Configure training and qualification programs for individual crafts
• Qualification and certification tracking
• Mentor/trainee and crew/inspector mapping
• Planning of quotas and schedules for inspections
Workflows and optimizers
• Compliance reports for 49 CFR Part 243
• Proactive alerts license and qualification expiry
Automation
• License and qualification data
Cloud
• Real-time reporting of observations in the field
Mobility
• Crew availability based on qualification validity (influx/retirements)
• Training effectiveness
Analytics
Assessments
• Briefings
• Classroom training
• Medical exams
• Check rides
• Efficiency tests

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Digital systems for enhancing safety and crew productivity
Operations testing systems
• Effective rule enforcements
• Improved safety standards
• Better risk management
• Enhanced compliance
• Audit readiness
• Save money, time, and effort
• Rapid configuration, planning, and assignments of tests
• Randomized selection of crew
• Optimized tester/crew assignments
Workflows and optimizers
• Compliance reports and documentation in prescribed regulatory formats
• Alerts and notifications regarding upcoming deadlines
• Exception alerts (test failures or substance abuse)
Automation
• Rules library
• Historic ops testing data
• Detailed records of individual crew members
Cloud
• Real-time reporting of observations on the field
Mobility
• Trend analysis – Departments or crew members likely to be involved in a safety
incident
• Quota shortfalls for testing
• Pass/fail ratios
Analytics

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Digital systems for enhancing safety and crew productivity
Crew management systems
• Compliant duty assignments
• HoS management
• Optimize deadhead and utilization ratios
• Save time, effort, and costs
• Improved labor relations
• Fatigue management
• Cost optimization
• Optimized board sequences
• Crew schedules based on train schedules and board sequences
• Accurately record tie-ups and calculate pay
• Exception management (FML)
Workflows and optimizers
• Crew calls and duty assignments
• HoS tracking
• Compliance documentation (HoS, duty hours, and labor laws)
• Exceptions (Leave, empty crew board, and demand surges)
Automation
• Rosters
• Boards
• Reports
Cloud
• Remote collaboration
• Real-time visibility (tie-ups)
• Leave management
• Location tracking
Mobility
• Demand surges
• Crew shortfalls
• MIS
Analytics

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Which of the following
processes have you
digitalized at your Railroad?
1 Crew management
2 Ops testing
3 Qualification tracking
4 Incident managementTime for a quick poll

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The need to look beyond digitalization
Individually these digital tools seem to drive the
desired outcomes, but they have limited impact on
human-related safety standards and crew productivity
1902
2032
1766 1853 1886 1930
1724 1764
1922 1836
0
500
1000
1500
2000
2500
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Equip Hmn Factor Misc. Trk&Sig
658
677
721
749
600
650
700
750
800
2016 2017 2018 2019
Accidents incidents due to human factors
86.2 86.3
85
87
84
84.5
85
85.5
86
86.5
87
87.5
2016 2017 2018 2019
Increase in railroad labor costs
(Thousand USD)

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Let’s use an example: Unify and strengthen…
5 separate fingers are
5 independent units
Fist multiplies the
strength

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Unify and strengthen….
Break data
silos
Unification of ops testing, qualification tracking,
on-the-job training, and crew management
systems has the potential to…
Break
process
silos
Integrate
processes
Measure as
whole

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Unity and strengthen – How?
Operational
testing system
On-the-job
training
management
Qualification
tracking systemCause analysis
• Compliance reporting for HoS, 49 CFR Part 234, and more
• Business intelligence and dashboards • Forecasting and predictions
• License expiries • Demand surges • Compliance breaches
• Incident reports
• Optimized crew pool • Intelligent rostering • Duty assignments
• Leave management • Tie-ups • Taxi and lodging • Self-service mobile app
• Labor relations
• Efficiency tests • Drug and alcohol checks • Real-time test program reporting
• On-the-job training • Certification management • Qualification tracking
• Compliance documentation
Compliance and crew analytics framework
Alerts and notifications
Crew management and duty scheduling
Incident
investigation
management

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Unify and strengthen – Working together to drive service excellence
Outcomes driving service excellence
• Ability to get a real-time, accurate view of all crew-related, data-driving processes, driving
service excellence at each stage
• Ability to proactively predict and avert the risk of safety incidents
• On-time train departures with accurate, compliant staffing
• Save time, effort, and money in compliance management with reduced penalties and fines
Connect
Ops testing, on-the-job training, and
qualification tracking systems
Analyze
Crew eligibility, availability, fatigue,
compliance, and incident causes
Act
Compliant assignments, re-training,
license renewal, and reinforcements
Methodology

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Thank You
RAILROADDIGITIZATION,REIMAGINED
Railroad Digitization, Reimagined
MODERNIZINGRAILROADS
Corporate Headquarters
Bellevue, WA
Phone: +1 (425) 885-5800
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Overland Park, Kansas
East Center
Jacksonville, Florida
Solutions and Innovation Center
Pune, India
Phone: +91 6627 7878