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Hotel map process
- 1. Hotel process maps Click any tab to go! ENABLING PROCESSES CORPORATE 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 5.0 DEPLOY 6.0 MANAGE 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 4.0 MANAGE 5.0 DEPLOY 6.0 MANAGE 7.0 MANAGE PLAN & FINANCIAL AND MANAGE 4.0 MANAGE AND MANAGE LEGAL, 7.0 MANAGE PHYSICAL PROCUREME DIRECT& PLAN FINANCIAL OPERATIONS AND MANAGE HUMAN PHYSICAL AND MANAGE INFORMATION LEGAL, COMPLIANCE PROCUREME DIRECT OPERATIONS HUMAN ASSETS INFORMATION COMPLIANCE NT BUSINESS & REPORTING RESOURCES ASSETS TECHNOLOGY & SECURITY NT BUSINESS & REPORTING RESOURCES TECHNOLOGY & SECURITY CORE PROCESSES PROPERTY 1.0 SELECT THE 3.0 EXPERIENCE 1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE PROPERTY 2.0 ARRIVAL PROPERTY SERVICES 4.0 DEPARTURE PROPERTY SERVICES SUPPORT PROCESSES 2.0 3.0 1.0 STAFF OPERATIONAL SECURITY/HE 4.0 CANTEEN INNOVATION ALTH AND PURCHASING SAFETY 7.0 HUMAN 8.0 5.0 FINANCE 6.0 EVENTS RESOURCES INFORMATION TECHNOLOGY
- 2. 1. 0 G U DE, I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE 1.0 GUIDE, PLAN & 2. 0 MANAGE FINANCIAL AND0 DEPLOY 3. M ANAGE 4.0 MANAG E 5.0 DEPLOY AND M ANAGE 6. 0 MANAGE LEG AL, 7. 0 MANA E G PHYSI CAL E 4.0 MANAG 7.0 MANAGE PROCUREME DIRECT& PLAN F INANCI AL O PERATIONS AND MANAG E HUMAN PHYSICAL AND MANAGE I NFORMATIO N LEGAL, CO MPL IANCE PRO CUREME DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY “Hotel Value Stream Map” CORE PROCESSES PROPERTY 3.0 EXPERIENCE 1.0 SELECT THE 1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE PROPERTY 2.0 ARRIVAL PROPERTY SERVICES Y PROPERT SERVICES 4.0 DEPARTURE SUPPORT PROCESSES STAFF OPERATIONAL SECURITY/HE CANTEEN INNOVATION ALTH AND PURCHASING SAFETY FINANCE EVENTS HUMAN INFORMAT ION RESOURCES TECHNOLOGY ENABLING PROCESSES CORPORATE 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 5.0 DEPLOY 6.0 MANAGE 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 4.0 MANAGE 5.0 DEPLOY 6.0 MANAGE 7.0 MANAGE PLAN & FINANCIAL AND MANAGE 4.0 MANAGE AND MANAGE LEGAL, 7.0 MANAGE PHYSICAL PROCUREME DIRECT& PLAN FINANCIAL OPERATIONS AND MANAGE HUMAN PHYSICAL AND MANAGE INFORMATION LEGAL, COMPLIANCE PROCUREME DIRECT OPERATIONS HUMAN ASSETS INFORMATION COMPLIANCE NT BUSINESS & REPORTING RESOURCES ASSETS TECHNOLOGY & SECURITY NT BUSINESS & REPORTING RESOURCES TECHNOLOGY & SECURITY 1.1 Develop and Deploy Mission / /Vision for Business 1.1 Develop and Deploy Mission Vision for Business 1.2 Develop Business Unit Strategy 1.2 Develop Business Unit Strategy 1.3 Manage the Portfolio of Business Units 1.3 Manage the Portfolio of Business Units 1.4 Identify, Develop and Improve Core Business Skills 1.4 Identify, Develop and Improve Core Business Skills 1.5 Design Organization Structure and Staff 1.5 Design Organization Structure and Staff 1.6 Manage External Relationships 1.6 Manage External Relationships 1.7 Manage & Ensure Compliance to Starwood Values 1.7 Manage & Ensure Compliance to Starwood Values
- 3. 1. 0 G U DE, I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE 1.0 GUIDE, PLAN & 2. 0 MANAGE FINANCIAL AND0 DEPLOY 3. M ANAGE 4.0 MANAG E 5.0 DEPLOY AND M ANAGE 6. 0 MANAGE LEG AL, 7. 0 MANA E G PHYSI CAL E 4.0 MANAG 7.0 MANAGE PROCUREME DIRECT& PLAN F INANCI AL O PERATIONS AND MANAG E HUMAN PHYSICAL AND MANAGE I NFORMATIO N LEGAL, CO MPL IANCE PRO CUREME DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY “Hotel Value Stream Map” CORE PROCESSES PROPERTY 3.0 EXPERIENCE 1.0 SELECT THE 1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE PROPERTY 2.0 ARRIVAL PROPERTY SERVICES Y PROPERT SERVICES 4.0 DEPARTURE SUPPORT PROCESSES STAFF OPERATIONAL SECURITY/HE CANTEEN INNOVATION ALTH AND PURCHASING SAFETY FINANCE EVENTS HUMAN INFORMAT ION RESOURCES TECHNOLOGY ENABLING PROCESSES CORPORATE 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 5.0 DEPLOY 6.0 MANAGE 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 4.0 MANAGE 5.0 DEPLOY 6.0 MANAGE 7.0 MANAGE PLAN & FINANCIAL AND MANAGE 4.0 MANAGE AND MANAGE LEGAL, 7.0 MANAGE PHYSICAL PROCUREME DIRECT& PLAN FINANCIAL OPERATIONS AND MANAGE HUMAN PHYSICAL AND MANAGE INFORMATION LEGAL, COMPLIANCE PROCUREME DIRECT OPERATIONS HUMAN ASSETS INFORMATION COMPLIANCE NT BUSINESS & REPORTING RESOURCES ASSETS TECHNOLOGY & SECURITY NT BUSINESS & REPORTING RESOURCES TECHNOLOGY & SECURITY 2.1 Manage Financial Planning & Analysis 2.1 Manage Financial Planning & Analysis 2.2 Manage Treasury Operations 2.2 Manage Treasury Operations Incomplete Document 2.3 Manage Risk 2.3 Manage Risk Download full document at www.profesionaldocs.com 2.4 Manage Financial Operations 2.4 Manage Financial Operations 2.5 Manage Tax 2.5 Manage Tax Register at:
- 4. 1. 0 G U DE, I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE 1.0 GUIDE, PLAN & 2. 0 MANAGE FINANCIAL AND0 DEPLOY 3. M ANAGE 4.0 MANAG E 5.0 DEPLOY AND M ANAGE 6. 0 MANAGE LEG AL, 7. 0 MANA E G PHYSI CAL E 4.0 MANAG 7.0 MANAGE PROCUREME DIRECT& PLAN F INANCI AL O PERATIONS AND MANAG E HUMAN PHYSICAL AND MANAGE I NFORMATIO N LEGAL, CO MPL IANCE PRO CUREME DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY “Hotel Value Stream Map” CORE PROCESSES PROPERTY 3.0 EXPERIENCE 1.0 SELECT THE 1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE PROPERTY 2.0 ARRIVAL PROPERTY SERVICES Y PROPERT SERVICES 4.0 DEPARTURE SUPPORT PROCESSES STAFF OPERATIONAL SECURITY/HE CANTEEN INNOVATION ALTH AND PURCHASING SAFETY FINANCE EVENTS HUMAN INFORMAT ION RESOURCES TECHNOLOGY ENABLING PROCESSES CORPORATE 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 5.0 DEPLOY 6.0 MANAGE 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 4.0 MANAGE 5.0 DEPLOY 6.0 MANAGE 7.0 MANAGE PLAN & FINANCIAL AND MANAGE 4.0 MANAGE AND MANAGE LEGAL, 7.0 MANAGE PHYSICAL PROCUREME DIRECT& PLAN FINANCIAL OPERATIONS AND MANAGE HUMAN PHYSICAL AND MANAGE INFORMATION LEGAL, COMPLIANCE PROCUREME DIRECT OPERATIONS HUMAN ASSETS INFORMATION COMPLIANCE NT BUSINESS & REPORTING RESOURCES ASSETS TECHNOLOGY & SECURITY NT BUSINESS & REPORTING RESOURCES TECHNOLOGY & SECURITY 3.1 Manage Evolution of Talent Mix 3.1 Manage Evolution of Talent Mix 3.2 Attract, Acquire and "Onboard" Talent 3.2 Attract, Acquire and "Onboard" Talent Incomplete Document Download full document at 3.3 Design & Manage Compensation, Benefits and Recognition 3.3 Design & Manage Compensation, Benefits and Recognition www.profesionaldocs.com 3.4 Develop and Retain Talent 3.4 Develop and Retain Talent 3.5 Manage Separation Process 3.5 Manage Separation Process Register at: 3.6 Manage Employee Communications 3.6 Manage Employee Communications 3.7 Manage Labor Relations 3.7 Manage Labor Relations
- 5. 1. 0 G U DE, I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE 1.0 GUIDE, PLAN & 2. 0 MANAGE FINANCIAL AND0 DEPLOY 3. M ANAGE 4.0 MANAG E 5.0 DEPLOY AND M ANAGE 6. 0 MANAGE LEG AL, 7. 0 MANA E G PHYSI CAL E 4.0 MANAG 7.0 MANAGE PROCUREME DIRECT& PLAN F INANCI AL O PERATIONS AND MANAG E HUMAN PHYSICAL AND MANAGE I NFORMATIO N LEGAL, CO MPL IANCE PRO CUREME DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY “Hotel Value Stream Map” CORE PROCESSES PROPERTY 3.0 EXPERIENCE 1.0 SELECT THE 1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE PROPERTY 2.0 ARRIVAL PROPERTY SERVICES Y PROPERT SERVICES 4.0 DEPARTURE SUPPORT PROCESSES STAFF OPERATIONAL SECURITY/HE CANTEEN INNOVATION ALTH AND PURCHASING SAFETY FINANCE EVENTS HUMAN INFORMAT ION RESOURCES TECHNOLOGY ENABLING PROCESSES CORPORATE 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 5.0 DEPLOY 6.0 MANAGE 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 4.0 MANAGE 5.0 DEPLOY 6.0 MANAGE 7.0 MANAGE PLAN & FINANCIAL AND MANAGE 4.0 MANAGE AND MANAGE LEGAL, 7.0 MANAGE PHYSICAL PROCUREME DIRECT& PLAN FINANCIAL OPERATIONS AND MANAGE HUMAN PHYSICAL AND MANAGE INFORMATION LEGAL, COMPLIANCE PROCUREME DIRECT OPERATIONS HUMAN ASSETS INFORMATION COMPLIANCE NT BUSINESS & REPORTING RESOURCES ASSETS TECHNOLOGY & SECURITY NT BUSINESS & REPORTING RESOURCES TECHNOLOGY & SECURITY 4.1 Manage Capital Planning 4.1 Manage Capital Planning Incomplete Document 4.2 Manage Lifecycle of Buildings & Land 4.2 Manage Lifecycle of Buildings & Land Download full document at www.profesionaldocs.com 4.3 Manage Lifecycle of Plant & Equipment 4.3 Manage Lifecycle of Plant & Equipment Register at: 4.4 Manage Environmental Compliance 4.4 Manage Environmental Compliance
- 6. 1. 0 G U DE, I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE 1.0 GUIDE, PLAN & 2. 0 MANAGE FINANCIAL AND0 DEPLOY 3. M ANAGE 4.0 MANAG E 5.0 DEPLOY AND M ANAGE 6. 0 MANAGE LEG AL, 7. 0 MANA E G PHYSI CAL E 4.0 MANAG 7.0 MANAGE PROCUREME DIRECT& PLAN F INANCI AL O PERATIONS AND MANAG E HUMAN PHYSICAL AND MANAGE I NFORMATIO N LEGAL, CO MPL IANCE PRO CUREME DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY “Hotel Value Stream Map” CORE PROCESSES PROPERTY 3.0 EXPERIENCE 1.0 SELECT THE 1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE PROPERTY 2.0 ARRIVAL PROPERTY SERVICES Y PROPERT SERVICES 4.0 DEPARTURE SUPPORT PROCESSES STAFF OPERATIONAL SECURITY/HE CANTEEN INNOVATION ALTH AND PURCHASING SAFETY FINANCE EVENTS HUMAN INFORMAT ION RESOURCES TECHNOLOGY ENABLING PROCESSES CORPORATE 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 5.0 DEPLOY 6.0 MANAGE 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 4.0 MANAGE 5.0 DEPLOY 6.0 MANAGE 7.0 MANAGE PLAN & FINANCIAL AND MANAGE 4.0 MANAGE AND MANAGE LEGAL, 7.0 MANAGE PHYSICAL PROCUREME DIRECT& PLAN FINANCIAL OPERATIONS AND MANAGE HUMAN PHYSICAL AND MANAGE INFORMATION LEGAL, COMPLIANCE PROCUREME DIRECT OPERATIONS HUMAN ASSETS INFORMATION COMPLIANCE NT BUSINESS & REPORTING RESOURCES ASSETS TECHNOLOGY & SECURITY NT BUSINESS & REPORTING RESOURCES TECHNOLOGY & SECURITY 5.1 Develop & Maintain Technology Applications for business 5.1 Develop & Maintain Technology Applications for business 5.2 Acquire and Manage Hardware/Platforms 5.2 Acquire and Manage Hardware/Platforms Incomplete Document 5.3 Acquire and Manage Software full Download 5.3 Acquire and Manage Software document at www.profesionaldocs.com 5.4 Operate and Support IT Facilities, Network & Users 5.4 Operate and Support IT Facilities, Network & Users 5.5 Manage Information Storage and Retrieval 5.5 Manage Information Storage and Retrieval Register at: 5.6 Develop & Maintain Work Flows, Controls and security 5.6 Develop & Maintain Work Flows, Controls and security
- 7. 1. 0 G U DE, I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE 1.0 GUIDE, PLAN & 2. 0 MANAGE FINANCIAL AND0 DEPLOY 3. M ANAGE 4.0 MANAG E 5.0 DEPLOY AND M ANAGE 6. 0 MANAGE LEG AL, 7. 0 MANA E G PHYSI CAL E 4.0 MANAG 7.0 MANAGE PROCUREME DIRECT& PLAN F INANCI AL O PERATIONS AND MANAG E HUMAN PHYSICAL AND MANAGE I NFORMATIO N LEGAL, CO MPL IANCE PRO CUREME DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY “Hotel Value Stream Map” CORE PROCESSES PROPERTY 3.0 EXPERIENCE 1.0 SELECT THE 1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE PROPERTY 2.0 ARRIVAL PROPERTY SERVICES Y PROPERT SERVICES 4.0 DEPARTURE SUPPORT PROCESSES STAFF OPERATIONAL SECURITY/HE CANTEEN INNOVATION ALTH AND PURCHASING SAFETY FINANCE EVENTS HUMAN INFORMAT ION RESOURCES TECHNOLOGY ENABLING PROCESSES CORPORATE 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 5.0 DEPLOY 6.0 MANAGE 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 4.0 MANAGE 5.0 DEPLOY 6.0 MANAGE 7.0 MANAGE PLAN & FINANCIAL AND MANAGE 4.0 MANAGE AND MANAGE LEGAL, 7.0 MANAGE PHYSICAL PROCUREME DIRECT& PLAN FINANCIAL OPERATIONS AND MANAGE HUMAN PHYSICAL AND MANAGE INFORMATION LEGAL, COMPLIANCE PROCUREME DIRECT OPERATIONS HUMAN ASSETS INFORMATION COMPLIANCE NT BUSINESS & REPORTING RESOURCES ASSETS TECHNOLOGY & SECURITY NT BUSINESS & REPORTING RESOURCES TECHNOLOGY & SECURITY 6.1 Manage Legal Services & Compliance 6.1 Manage Legal Services & Compliance Incomplete Documentto Starwood Policies 6.2 Ensure Compliance to Starwood Policies 6.2 Ensure Compliance Download full document at Security 6.3 Design & Ensure Physical 6.3 Design & Ensure Physical Security www.profesionaldocs.comGuests of Facilities, Associates & of Facilities, Associates & Guests Register at:
- 8. 1. 0 G U DE, I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE 1.0 GUIDE, PLAN & 2. 0 MANAGE FINANCIAL AND0 DEPLOY 3. M ANAGE 4.0 MANAG E 5.0 DEPLOY AND M ANAGE 6. 0 MANAGE LEG AL, 7. 0 MANA E G PHYSI CAL E 4.0 MANAG 7.0 MANAGE PROCUREME DIRECT& PLAN F INANCI AL O PERATIONS AND MANAG E HUMAN PHYSICAL AND MANAGE I NFORMATIO N LEGAL, CO MPL IANCE PRO CUREME DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY “Hotel Value Stream Map” CORE PROCESSES PROPERTY 3.0 EXPERIENCE 1.0 SELECT THE 1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE PROPERTY 2.0 ARRIVAL PROPERTY SERVICES Y PROPERT SERVICES 4.0 DEPARTURE SUPPORT PROCESSES STAFF OPERATIONAL SECURITY/HE CANTEEN INNOVATION ALTH AND PURCHASING SAFETY FINANCE EVENTS HUMAN INFORMAT ION RESOURCES TECHNOLOGY ENABLING PROCESSES CORPORATE 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 5.0 DEPLOY 6.0 MANAGE 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 4.0 MANAGE 5.0 DEPLOY 6.0 MANAGE 7.0 MANAGE PLAN & FINANCIAL AND MANAGE 4.0 MANAGE AND MANAGE LEGAL, 7.0 MANAGE PHYSICAL PROCUREME DIRECT& PLAN FINANCIAL OPERATIONS AND MANAGE HUMAN PHYSICAL AND MANAGE INFORMATION LEGAL, COMPLIANCE PROCUREME DIRECT OPERATIONS HUMAN ASSETS INFORMATION COMPLIANCE NT BUSINESS & REPORTING RESOURCES ASSETS TECHNOLOGY & SECURITY NT BUSINESS & REPORTING RESOURCES TECHNOLOGY & SECURITY 7.1 Manage Sourcing 7.1 Manage Sourcing 7.2 Manage Purchasing 7.2 Manage Purchasing Incomplete Document Download full document at www.profesionaldocs.com Register at: CORE PROCESSES PROPERTY
- 9. 1. 0 G U DE, I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE 1.0 GUIDE, PLAN & 2. 0 MANAGE FINANCIAL AND0 DEPLOY 3. M ANAGE 4.0 MANAG E 5.0 DEPLOY AND M ANAGE 6. 0 MANAGE LEG AL, 7. 0 MANA E G PHYSI CAL E 4.0 MANAG 7.0 MANAGE PROCUREME DIRECT& PLAN F INANCI AL O PERATIONS AND MANAG E HUMAN PHYSICAL AND MANAGE I NFORMATIO N LEGAL, CO MPL IANCE PRO CUREME DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY “Hotel Value Stream Map” CORE PROCESSES PROPERTY 3.0 EXPERIENCE 1.0 SELECT THE 1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE PROPERTY 2.0 ARRIVAL PROPERTY SERVICES Y PROPERT SERVICES 4.0 DEPARTURE SUPPORT PROCESSES STAFF OPERATIONAL SECURITY/HE CANTEEN INNOVATION ALTH AND PURCHASING SAFETY FINANCE EVENTS HUMAN INFORMAT ION RESOURCES TECHNOLOGY CORE PROCESSES PROPERTY 3.0 EXPERIENCE 1.1 Develop Awareness 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE 1.1 Develop Awareness 2.0 ARRIVAL PROPERTY SERVICES 4.0 DEPARTURE SERVICES 1.1 Develop Awareness 1.1 Develop Awareness 1.2 Receive Solicitation 1.2 Receive Solicitation Incomplete Document 1.3 Select a Hotel 1.3 Select a Hotel Download full document at 1.4 Book a Stay www.profesionaldocs.com 1.4 Book a Stay Register at:
- 10. 1. 0 G U DE, I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE 1.0 GUIDE, PLAN & 2. 0 MANAGE FINANCIAL AND0 DEPLOY 3. M ANAGE 4.0 MANAG E 5.0 DEPLOY AND M ANAGE 6. 0 MANAGE LEG AL, 7. 0 MANA E G PHYSI CAL E 4.0 MANAG 7.0 MANAGE PROCUREME DIRECT& PLAN F INANCI AL O PERATIONS AND MANAG E HUMAN PHYSICAL AND MANAGE I NFORMATIO N LEGAL, CO MPL IANCE PRO CUREME DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY “Hotel Value Stream Map” CORE PROCESSES PROPERTY 3.0 EXPERIENCE 1.0 SELECT THE 1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE PROPERTY 2.0 ARRIVAL PROPERTY SERVICES Y PROPERT SERVICES 4.0 DEPARTURE SUPPORT PROCESSES STAFF OPERATIONAL SECURITY/HE CANTEEN INNOVATION ALTH AND PURCHASING SAFETY FINANCE EVENTS HUMAN INFORMAT ION RESOURCES TECHNOLOGY CORE PROCESSES PROPERTY 3.0 EXPERIENCE 1.1 Develop Awareness 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE 1.1 Develop Awareness 2.0 ARRIVAL PROPERTY SERVICES 4.0 DEPARTURE SERVICES 2.1 Travel to Property 2.1 Travel to Property 2.2 Arrive at Property 2.2 Arrive at Property Incomplete Document Download full document at 2.3 Check-in 2.3 Check-in www.profesionaldocs.com Register at:
- 11. 1. 0 G U DE, I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE 1.0 GUIDE, PLAN & 2. 0 MANAGE FINANCIAL AND0 DEPLOY 3. M ANAGE 4.0 MANAG E 5.0 DEPLOY AND M ANAGE 6. 0 MANAGE LEG AL, 7. 0 MANA E G PHYSI CAL E 4.0 MANAG 7.0 MANAGE PROCUREME DIRECT& PLAN F INANCI AL O PERATIONS AND MANAG E HUMAN PHYSICAL AND MANAGE I NFORMATIO N LEGAL, CO MPL IANCE PRO CUREME DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY “Hotel Value Stream Map” CORE PROCESSES PROPERTY 3.0 EXPERIENCE 1.0 SELECT THE 1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE PROPERTY 2.0 ARRIVAL PROPERTY SERVICES Y PROPERT SERVICES 4.0 DEPARTURE SUPPORT PROCESSES STAFF OPERATIONAL SECURITY/HE CANTEEN INNOVATION ALTH AND PURCHASING SAFETY FINANCE EVENTS HUMAN INFORMAT ION RESOURCES TECHNOLOGY CORE PROCESSES PROPERTY 3.0 EXPERIENCE 1.1 Develop Awareness 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE 1.1 Develop Awareness 2.0 ARRIVAL PROPERTY SERVICES 4.0 DEPARTURE SERVICES 3.1 Experience Guest Rooms 3.1 Experience Guest Rooms 3.2 Experience Conference and Events 3.2 Experience Conference and Events Incomplete Document Download fullExperience Leisure and Recreation 3.3 document at 3.3 Experience Leisure and Recreation www.profesionaldocs.com Beverage 3.4 Experience Food and 3.4 Experience Food and Beverage 3.5 Experience Personal Assistance at: 3.5 Experience Personal Assistance Register
- 12. 1. 0 G U DE, I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE 1.0 GUIDE, PLAN & 2. 0 MANAGE FINANCIAL AND0 DEPLOY 3. M ANAGE 4.0 MANAG E 5.0 DEPLOY AND M ANAGE 6. 0 MANAGE LEG AL, 7. 0 MANA E G PHYSI CAL E 4.0 MANAG 7.0 MANAGE PROCUREME DIRECT& PLAN F INANCI AL O PERATIONS AND MANAG E HUMAN PHYSICAL AND MANAGE I NFORMATIO N LEGAL, CO MPL IANCE PRO CUREME DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY “Hotel Value Stream Map” CORE PROCESSES PROPERTY 3.0 EXPERIENCE 1.0 SELECT THE 1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE PROPERTY 2.0 ARRIVAL PROPERTY SERVICES Y PROPERT SERVICES 4.0 DEPARTURE SUPPORT PROCESSES STAFF OPERATIONAL SECURITY/HE CANTEEN INNOVATION ALTH AND PURCHASING SAFETY FINANCE EVENTS HUMAN INFORMAT ION RESOURCES TECHNOLOGY CORE PROCESSES PROPERTY 3.0 EXPERIENCE 1.1 Develop Awareness 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE 1.1 Develop Awareness 2.0 ARRIVAL PROPERTY SERVICES 4.0 DEPARTURE SERVICES 4.1 Check-out 4.1 Check-out 4.2 Settle Account 4.2 Settle Account Incomplete Document 4.3 Depart Property Download full document at 4.3 Depart Property www.profesionaldocs.com 4.4 Travel from Property 4.4 Travel from Property Register at:
- 13. 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLO Y 5.0 D EPLOY 6.0 MANAGE 1.0 GUI DE, 2.0 MANAGE 3.0 DEPLOY 4.0 MA NAGE 5 .0 DEPLOY 6.0 MANAGE 7.0 MANAGE PLAN & FINA NCIAL AND MANAGE 4.0 MAN AGE A ND MANAGE LEGAL, 7 .0 MANAGE DIRECT& PLAN FINANCIAL OPERATIONS A ND MANAGE HUMAN PHYSICAL AN D MANAGE INFORMATION LEGAL, COMPLIANCE PR OCUREME PHYSICAL ASSETS PROCUREME NT D IRECT BUSINESS & OPERATION S REPORTING HUMAN RESOURCES TECHNOLOGYN INFORMATIO COMPLIANCE & SECURITY BUSINESS & REPORTING RESO URCES ASSETS TECHNOLOGY & SECURITY NT CORE PROCESSES PROPERTY 1.0 SELECT THE 3.0 EXPERIENCE 1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE PROPERTY 4.0 DEPARTURE PROPERTY 2.0 ARRIVAL PROPERTY 4.0 DEPARTURE PROPERTY SERVICES SERVICES SUPPORT PROCESSES STAFF OPERATIONAL SECURITY/HE CANTEEN INNOVATION ALTH AND PURCHASING SAFETY FINANCE EVENTS HUMAN INFORMATION RESOURCES TECHNOLOGY Hotel structure “Usual” Structure “Should be“ Structure Click tab to go! Click tab to go!