This document describes a small accounting business that grew over time from 3 employees in a home office to 70 employees across multiple office suites. As the business grew, its IT needs also grew and became more complex, leading to problems like lack of security, data consistency issues, downtime, unpredictable costs, and the business almost becoming an IT company. The proposed solution is for the business to use hosted desktops, which would save costs, time, and secure their systems with guaranteed uptime while requiring zero staff and infrastructure and providing fixed, manageable costs.