Download to read offline
Hospitality lesson1
- 1.
- 2. Today’s Session Identifyhospitality provision where it is the main business. Explain what is meant by the term hospitality. Analyse the importance of hospitality within the T&T industry.
- 3. Unit Learning Outcomes Know the products and services offered by different types of hospitality provision. Understand how hospitality providers meet customer expectations. Be able to plan hospitality provision for a T&T organisation. Understand the factors affecting hospitality operations in T&T organisations.
- 4. What is Hospitality? “Hospitalityis the provision of accommodation, food and drink and other relevant services.”
- 5. Hospitality as theMain business e.g. A company whose main business is accommodation, food and drink. An example would be the Hilton, which earns it’s main profits through the sale of hotel rooms, restaurant food and beverages. The ancillary services are conferencing, events and health & fitness facilities.
- 6. What is ahotel? On your tables come up with a definition - in no more than one sentence - of what a hotel is. “A hotel is an establishment that offers accommodation, food and drink to anyone that is willing to pay for it.” Do you think is this an accurate definition? Any problems with it?
- 7. How Hotel MarketRevenue in the UK has increased since 2002.Reasons? 9000 9500 10000 10500 11000 11500 2001 2002 2003 2004 2005 2006 Revenue (£m) Revenue (£m)
- 8. Hotel Chains andBrands On your tables, now list as many hotel chains or brands that you have heard of.
- 9. Examples of HotelBrands and Chains
- 10. Choose a hotel…….. Namea hotel you have stayed in and tell the class about your experience of staying there. Where was it Why were you there What did you think about it What service were you offered Was it a budget or luxury brand Did you have any special requests?
- 11. Guest Houses ‘Guest Housesare generally smaller than hotels and may not provide food and drink. Most guest houses are family run and only have a few rooms. They are often situated in large houses.’ ‘Guest Houses were a popular way to spend summer holidays years ago and you would not expect to have a private bathroom.’ ‘These types of establishments can be found in any main tourist area/seaside resort. Facilities have now improved in Guest Houses but the product remains similar.’
- 12. OAKWELL GUEST HOUSE,BRIDLINGTON
- 13. Holiday Centres Let’s startby taking a look at what Pontins http://www.youtube.com/watch?v=JvmTDJVFygo&feature=related http://www.youtube.com/watch?v=8U573EGmk6Q&feature=related
- 14. Activity In groups… Come up with advantages and disadvantages for using holiday centres. Consider what types of customers use holiday centres.
- 15. Is the holidaycentre a modern concept or old fashioned? BUTLINS AS IT USED TO BE…. http://www.yout ube.com/watch?v =YzVuDi-W_Yc What do we think? Is there a place in the contemporary holiday market for a holiday centre style holiday? http://www.yout ube.com/watch?v =GMJ_qS_9PfY
- 16. Campsites and Caravan Parks Who are campsites and caravan parks suited to? What can they offer?
- 17. Providing for SpecificNeeds Children’s Menu Vegetarian Options High Chairs Adapted Rooms Lifts and Ramps Adjoining Rooms Valet Parking Allocated Parking
- 18. Summary Observed thestructure of the unit. Identified hospitality provision where it is the main business. Identify hospitality provision where it is an additional service. Explain what is meant by the term hospitality. Analyse the importance of hospitality within the T&T industry.