HomeServe USA Corp is a leading provider of home repair solutions in the US and Canada, serving over 2 million customers. Started in 2002, HomeServe protects homeowners against the expense of water, sewer, electrical, HVAC and other home emergencies by providing affordable coverage and quality local service. HomeServe is dedicated to being a customer-focused company and supplies best-in-class repair plans and services through municipal, utility and association partners and directly to consumers.

1. www.hom
eserveusa.com
www.twitter.com
/hom
eserveusa
www.facebook.com
/hom
eserveusa
BS_HR_0724_HS_PR_MediaKit.indd 1 11/19/15 3:15 PM

2. HomeServe USA Corp (HomeServe) is a leading provider of home repair solutions serving over 2 million customers across the US and Canada. Started in 2002,
HomeServe protects homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home emergencies by providing affordable
coverage and quality local service. HomeServe, an A rated Better Business Bureau Accredited Business, dedicates itself to being a customer-focused company
supplying best-in-class repair plans and other services through leading municipal, utility and association partners, and directly to consumers.
For more information about HomeServe, a Connecticut Top Workplace winner for 2014 again for 2015, a 2015 BBB Marketplace Excellence Award
honorable mention for Website Marketing and winner of five 2015 Stevie Awards for Sales & Customer Service, please go to www.homeserveusa.com,
follow us on www.twitter.com/homeserveusa and at www.facebook.com/homeserveusa.
Page 1
10Years
4
Provide Emergency Repair Service
Plans to more than 2 million
households
Offer services under more than 60
municipal, utility and association
partner brands
The North American arm of
HomeServe plc, a London Stock
Exchange listed company
Have been serving customers
in North America for more than
a decade
Connecticut Top Workplace
winner for 2014 and 2015
Winner of six Stevie Awards for
Sales and Customer Service
Receive high ratings from customers
after receiving service
A BBB Accredited Business with
an A rating
WHO WE ARE
®
BS_HR_0724_HS_PR_MediaKit.indd 2 11/19/15 3:15 PM

3. HomeServe plans protect homeowners from the high cost and hassle of emergency home repairs with:
• Emergency Home Repair Service Plans that cover parts and labor to repair critical water, electrical, gas and HVAC systems
• Affordable plans starting at less than $5 a month
• Quick repair service in an emergency through local, licensed, and insured contractors or employed technicians
Homeowners who face a home repair in an emergency must deal with finding a qualified repair person quickly and pay for the
unexpected expense. Not knowing who to call or how much a repair will cost can be frustrating and overwhelming. That’s where
HomeServe can help. At HomeServe, we offer homeowners affordable repair service plans that provide a prompt, easy solution to
homeowner repair needs, saving them time and money.
Page 2
WHAT WE DO
Plumbing Services
Electrical Services
HVAC Services
• Exterior Water Service Line
• Exterior Sewer/Septic Line
• Interior Plumbing
• Interior Gas Line
• Exterior Electrical Wiring
• Interior Electrical Wiring
• Interior Telephone & Low
& Voltage Wiring Line
• Heating System Repair
• Cooling System Repair
• Water Heater Repair
and/or Replacement
BS_HR_0724_HS_PR_MediaKit.indd 3 11/19/15 3:15 PM

4. Page 3
WHYWHATWEOFFERISIMPORTANT
Homeowners are often unaware
of their responsibilities for certain
repairs on their home. Many believe
these are items covered by their basic
homeowner insurance policy or the
local utility company. For example,
many homeowners assume their local
utility covers the water pipe that runs
from the street to their home. Typically,
this is not the case. If this pipe breaks
the homeowner is responsible for the
repairs, which could range from $1,500
to $3,000 or more.
With HomeServe, homeowners get help
in a hurry and protection against the
hassle and expense of these and other
household emergencies.
71%of the 95 million single family
homes are over 25 years old1
62%of homeowners don’t budget for
home repair emergencies2
49%of homeowners have had some type
of repair emergency in the last year3
39%of homeowners say it’s hard to find
reliable repair services3
1. US Census, 2. Harris Poll, 3. Ipsos Public Affairs, 4. National Foundation for Credit Counseling
64%of homeowners have $1,000 or less on
hand for an emergency home repair4
BS_HR_0724_HS_PR_MediaKit.indd 4 11/19/15 3:15 PM

5. Page 4
No need to find a qualified
contractor in an emergency
CONSUMERBENEFITS
Local, licensed, insured, and qualified
contractors dispatched to make the
necessary repairs to the covered systems
Covered repairs completed at no
charge up to the annual benefit
No deductible, service trip fees
included and no paperwork—you
just sign to say you’re satisfied
Covered repairs guaranteed for
one year
Affordable service plans starting
at under $5 per month
30-day money back guarantee with
ability to cancel at any time
24-hour, toll-free service hotline,
available seven days a week, 365
days a year, including holidays

365
BS_HR_0724_HS_PR_MediaKit.indd 5 11/19/15 3:15 PM

6. Page 5
HVACSERVICES
HEATING SYSTEM- Protects customers
from the cost of repairs to central, natural
gas or propane, forced-air or circulating
hot water heating systems. Some
HomeServe Heating plans also provide an
annual tune-up to help make sure systems
are running at maximum efficiency.
COOLING SYSTEM- Great for customers
with central air-conditioning, covering the
costs associated with repairs to internal
or external components of central AC
systems.
WATER HEATING- Depending on plan,
covers repair and/or replacement of water
heaters, making this a valuable plan for
many customers.
BS_HR_0724_HS_PR_MediaKit.indd 6 11/19/15 3:15 PM

7. Page 6
PLUMBINGSERVICES
EXTERIOR WATER SERVICE LINE- Protects against
high repair costs of exterior water line damage,
including locating, excavating and repairing leaks or
replacing segments of pipe.
EXTERIOR SEWER/SEPTIC LINE- Covers work to
replace a collapsed or damaged section of sewer pipe,
or unclog a sewer line as needed.
INTERIOR PLUMBING AND DRAINAGE- Covers
homeowners from the cost of repairing or replacing
interior leaking water and drainage piping, or
unblocking clogged sinks and toilets.
INTERIOR AND EXTERIOR GAS LINE- Protects against
the cost of repairing interior and exterior gas piping
systems from the outlet valve of the meter to the shutoff
valve at each gas appliance.
BS_HR_0724_HS_PR_MediaKit.indd 7 11/19/15 3:16 PM

8. Page 7
ELECTRICALSERVICES
EXTERIOR ELECTRICAL WIRING- Homeowners
are responsible for much of the exterior electrical
components outside their home where the power
company wires make the connection, including the
weatherhead, attachment hardware, meter box, and
service entrance cabling. This plan protects against
costly repairs due to damage to this equipment.
INTERIOR ELECTRICAL WIRING- Provides
homeowners with a convenient solution to fix electrical
malfunctions in outlets, switches, breakers, fuses or the
electrical panel itself caused by old or faulty wiring.
INTERIOR TELEPHONE & LOW VOLTAGE WIRING
LINE- The low voltage wiring system brings life to a
home’s thermostat, doorbell, alarm system and more,
and can be a hassle when repairs are required.
BS_HR_0724_HS_PR_MediaKit.indd 8 11/19/15 3:16 PM

9. Page 8
OURUTILITYPARTNERS
Municipalities & Districts
Alameda County Water District
Altoona Water Authority
Beaufort Jasper Water Sewer Authority
Birmingham Water Works
Borough of Sayreville
Charleston Water System
City of Baltimore
City of Columbia
City of Houston
City of Polk City
City of Sergeant Bluff
City of Sioux City
Contra Costa Water District
Des Moines Water Works
Diablo Water District
Dublin San Ramon Services District
Duckett Creek Sanitary District
Fulton County Water & Sewer
Jackson Township MUA
Landis Sewerage Authority
Louisville Water Company
Merchantville-Pennsauken Water Commission
Milford Municipal Utilities
Ocean Sewerage Authority
Onondaga County Water Authority
Ottumwa Water & Hydro
Portland Water District
Salt Lake City
Township of Falls Authority
WaterOne
Westbay Sanitary District
Westbury Water District
Energy Utilities
American Electric Power
Arizona Public Service
Chattanooga EPB
Duke Energy
EPCOR
FirstEnergy
Florida Public Utilities
Great Plains Natural Gas
Montana-Dakota Utilities
National Grid
Piedmont Natural Gas
SEMCO Energy
Source Gas
South Jersey Energy Service Plus
Southern California Gas
Tucson Electric
UGI Penn Services
Unisource Energy
Westar Energy
Water Utilities
Apple Valley Ranchos Water Company
Aqua America
California Water Service Company
Great Oaks Water Company
Middlesex Water Company
Park Water Company
San Jose Water Company
United Water
Utilities, Inc.
Washington Water Service Company
BS_HR_0724_HS_PR_MediaKit.indd 9 11/19/15 3:16 PM