Hoffman - Customer Raves
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This document contains customer testimonials praising the excellent customer service of Chris Hoffman of Sweetwater Sound. Several customers note that Chris took time to listen to their needs, provide knowledgeable advice about products, and ensure they made the right purchase. One customer specifically thanks Chris for his patience and help when they had issues with a delayed order. Overall, the reviews emphasize Chris' professionalism, courteous demeanor, and ability to provide top-notch customer service.
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![Chris Hoffman -
Customer Raves
2816 Cambridge Blvd
Fort Wayne, IN 46808
260-348-8690
The following are raves from Sweetwater customers that were either written to me directly
or that were forwarded to me from others: *
“Thanks for your customer service inquiry. I live in Nashville TN, and have visited Sweetwater
many times. I have also spoken with Chris many times, and he has always been courteous,
professional and informative.”
- Jmiloslick
“I am very happy with my purchase. The keyboard is all set up and ready for students when they
return to school! I came to Sweetwater not really knowing which keyboard would be best for my
needs. Chris spent a lot of time with me and he was extremely knowledgeable about each
keyboard. He listened to me and we were able to narrow my choice down to 2 or 3 keyboards.
He explained the strengths and weaknesses of each keyboard. Once my decision was made, he
helped me choose all the accessories - amp, bench, music stand, keyboard stand, etc. that I would
need. I can't thank Chris enough for all of his help. He did an excellent job! I am spending so
much time playing the keyboard that I'm not getting much accomplished getting ready for the
start of school. Thank you so much, Chris. I am a very satisfied customer.”
- Bobbi - Choral music teacher
“[…] Chris was very helpful. He took time to listen to my questions and looked up several
things for me online and when he wasn't sure about something he didn't say he didn't know or
pretend he did, he was very professional and found someone who could answer my question.
Because of the service he gave me, I will definitely come to your sales department first if I need
something further. […]
You have fostered such a pleasant place to be. People are so helpful and positive. No one was
condescending to me. I was treated with respect.
Thank you for a great experience.”
- Cindy
“Chris was very patient and helpful to me when I needed several things last week. I will come
back to Sweetwater whenever I need anything musical.”
- Dave](https://image.slidesharecdn.com/3b943767-53ab-4478-9f59-abc7be4fcee9-160927000544/85/Hoffman-Customer-Raves-1-320.jpg)
![“Despite all of our up’s [sic] and down’s with sweetwater they have been able to help with
everything we have ever needed. Chris Hoffman did an amazing job in handling our frustration
with our waiting pierod of the Roland drum set. He was able to answer any questions that we
had. We will be back to purchase more I’m sure. ☺”
- Tiffani
“A customer stopped at the front desk to have us pass along the message about Chris Hoffman.
Said Chris was very helpful, explained things he did not know about, has great customer service
and that he will be back to buy more equipment through us instead of other competitors because
our customer service is great! :)”
- Unknown – via our receptionist
“Normally, I don't take the time to respond to customer satisfaction surveys; however, Chris
Hoffman was the exception!
As a business owner myself, I recognize the importance of customer service and relations. Chris
was not only courteous but I thought he went above and beyond with directions, suggestions,
product care, as well as accommodating with the purchase we made. I also liked his friendliness!
[Other coworker] is also another professional you have as an employee there at Sweetwater!
Again, as a business owner, you tend to constantly rate your experiences with the retail sector
and most often are disappointed or surprised by the unprofessional interaction you have with the
employees representing the business; however, I can honestly say our experience with
Sweetwater is exceptional!
Thank-you!”
- Kristyn
*I have included partial email addresses or first names only for each rave. Some have been abbreviated
to cut out unrelated information. All spelling and grammar errors were left uncorrected.](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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Hoffman - Customer Raves
- 1. Chris Hoffman - Customer Raves 2816 Cambridge Blvd Fort Wayne, IN 46808 260-348-8690 The following are raves from Sweetwater customers that were either written to me directly or that were forwarded to me from others: * “Thanks for your customer service inquiry. I live in Nashville TN, and have visited Sweetwater many times. I have also spoken with Chris many times, and he has always been courteous, professional and informative.” - Jmiloslick “I am very happy with my purchase. The keyboard is all set up and ready for students when they return to school! I came to Sweetwater not really knowing which keyboard would be best for my needs. Chris spent a lot of time with me and he was extremely knowledgeable about each keyboard. He listened to me and we were able to narrow my choice down to 2 or 3 keyboards. He explained the strengths and weaknesses of each keyboard. Once my decision was made, he helped me choose all the accessories - amp, bench, music stand, keyboard stand, etc. that I would need. I can't thank Chris enough for all of his help. He did an excellent job! I am spending so much time playing the keyboard that I'm not getting much accomplished getting ready for the start of school. Thank you so much, Chris. I am a very satisfied customer.” - Bobbi - Choral music teacher “[…] Chris was very helpful. He took time to listen to my questions and looked up several things for me online and when he wasn't sure about something he didn't say he didn't know or pretend he did, he was very professional and found someone who could answer my question. Because of the service he gave me, I will definitely come to your sales department first if I need something further. […] You have fostered such a pleasant place to be. People are so helpful and positive. No one was condescending to me. I was treated with respect. Thank you for a great experience.” - Cindy “Chris was very patient and helpful to me when I needed several things last week. I will come back to Sweetwater whenever I need anything musical.” - Dave
- 2. “Despite all of our up’s [sic] and down’s with sweetwater they have been able to help with everything we have ever needed. Chris Hoffman did an amazing job in handling our frustration with our waiting pierod of the Roland drum set. He was able to answer any questions that we had. We will be back to purchase more I’m sure. ☺” - Tiffani “A customer stopped at the front desk to have us pass along the message about Chris Hoffman. Said Chris was very helpful, explained things he did not know about, has great customer service and that he will be back to buy more equipment through us instead of other competitors because our customer service is great! :)” - Unknown – via our receptionist “Normally, I don't take the time to respond to customer satisfaction surveys; however, Chris Hoffman was the exception! As a business owner myself, I recognize the importance of customer service and relations. Chris was not only courteous but I thought he went above and beyond with directions, suggestions, product care, as well as accommodating with the purchase we made. I also liked his friendliness! [Other coworker] is also another professional you have as an employee there at Sweetwater! Again, as a business owner, you tend to constantly rate your experiences with the retail sector and most often are disappointed or surprised by the unprofessional interaction you have with the employees representing the business; however, I can honestly say our experience with Sweetwater is exceptional! Thank-you!” - Kristyn *I have included partial email addresses or first names only for each rave. Some have been abbreviated to cut out unrelated information. All spelling and grammar errors were left uncorrected.