With a proven Help Desk ticket classification methodology such as CREATE, companies can Build a Help Desk Ticket category classification scheme that increases ticket trend reporting efficiency, enhance the Help Desk ticket escalation process, improve reporting, and reduce overall IT support costs. Download the “Create Ticket Categories Easily” step-by-step guide now!

2. CREATE TICKET CATEGORIES EASILY
ARE YOU CONSIDERING A PROJECT TO UPDATE YOUR SERVICE DESK TICKET
CLASSIFICATIONS? THERE ARE MANY PITFALLS TO AVOID. GET YOUR PROJECT
OFF ON THE RIGHT FOOT AND REVIEW THIS WHITE PAPER. THIS WHITEPAPER
WILL HELP YOU;
• OUTLINE INFORMATION NEEDED TO BUILD A BUSINESS CASE FOR A PROJECT.
• ENSURE THE CORRECT PROJECT RESOURCES ARE ENGAGED.
• IN-DEPTH REVIEW OF THREE TICKET CLASSIFICATION TEMPLATES TO CHOOSE
FROM.
DOWNLOAD A TICKET CATEGORY GUIDE AT
BUILDAHELPDESK.COM

3. TICKET CLASSIFICATION BENEFITS
• THERE ARE MANY BENEFITS TO EFFECTIVE TICKET CLASSIFICATION.
• IMPROVE FIRST CONTACT RESOLUTION, ISSUE TRENDING AND SETTING
PRIORITY LEVELS
• REDUCE CONTACT HANDLE TIME
• IMPROVE TICKET HANDLING AND ESCALATIONS
• ENHANCE METRIC GATHERING AND ENTERPRISE REPORTING
DOWNLOAD A TICKET CATEGORY GUIDE AT BUILDAHELPDESK.COM

4. TICKET CLASSIFICATION GUIDE
• WHAT IS INCLUDED IN THE DOWNLOAD?
• A STEP BY STEP GUIDE BASED ON SUCCESSFUL FORTUNE 500 TICKET
CLASSIFICATION PROJECTS
• THREE PRE-BUILT TICKET CLASSIFICATION SCHEME STRUCTURES TO JUMP
START YOUR PROJECT
DOWNLOAD A TICKET CATEGORY GUIDE AT BUILDAHELPDESK.COM