This document contains notes from a presentation on hotel management. It includes the following key points: - Discussions of key hotel performance metrics like occupancy rates, revenue per available room, and gross operating profit. - Lists of the largest hotel brands by revenue including Marriott, Hilton, and Accor. - Notes on transforming the hotel business model to focus on differentiation, local brands, and lifestyle concepts. - Trends in customer demand across different generations and a need for hotels to shift their market approach.

1. Hotel Management
“Hello from the
other side”
Hotel Management
“Hello from the
other side”
by eduard rudolf pangkerego

2. v
OCCUPANCY
REV PAR/
GOR PAR
arr
GOP/nop
GMGM
staff
wellfare
REPORTS
Morning
briefing/
routines
meeting
kpi

3. bank loan
legals
bikin cv/
update linkedin refinancing/
restructuring
interest

4. Marriott
USD 14,5 B
WYNDHAM
USD 5,5 B
HYATT
USD 4,3 B
FOUR SEASONS
SOURCES : HOSPITALITY.NET
HILTON
USD 11,3 B
(SOFITEL) ACCOR
USD 6,2 B

5. THE REALMTHE REALM

7. NEW CHAIN GROUP/
HOTEL’S MANAGEMENT
NEW CHAIN GROUP/
HOTEL’S MANAGEMENT
( FOCUS ON ‘DIFFERENTIATION’)

10. STEVIE G - BANDUNG
LOKAL - YOGYAKARTA

11. ARTOTEL
PROJECT
SERIES

12. #TRANSFORMATION
#TRANSFORMATION

13. MARKET
SHIFTING
MARKET
SHIFTING
demand/needs
baby
boomers
generation x millenials gen 9/11
gen z

14. GMGMprocess + product
MILLESSOCIATES
MILLEPREUNERS
MILLENIALLS

15. REAL TIMEREAL TIME

16. SOUL
TRAVELERS
SOUL
TRAVELERS
appreciate BRANDS and
PRODUCTS that reflect
their beliefs, and their
BELIEFS are brought to
life through EMOTIONS and
EXPERIENCES
Revels in the freedom to
discover and connect with
what’s special about a place
Multi-tribes netizen
Connect to the community
Authenticity
Different meaning of LUXURY

17. Brand story
matters
focus on
your brand
human
capital
Collaborative
Intelligent
Customization
and
Personalization
ON PROCESSON PROCESS
digital

18. associatesassociates
CHALLENGE
SEEKERS
RESULTS
ORIENTED
EFFICIENTS/
SHORT CUT
TEAM ORIENTED
LIVE THE LIFE
(vs career)

19. ON ProductON Product
INVEST IN
TECHNOLOGY
MOBILE
FUNCTIONALITY
ALL INTEGRATED
LIFESTYLE
glocal
cryptocurrency, block chain, iot,
chatbot, ai

20. P.E
VC
start-up
valuation
leveraging
M & A
OWNERsOWNERs

21. STAY FOCUS!STAY FOCUS!
STAY original!STAY original!
be creative!be creative!

22. in 2005 awarded the Innovation Award at the
16th annual Hotel Investment Conference
Asia Pacific (HICAP)
founder of aman resorts,
regent international
hotels, azerai
In 2010 awarded the 2010 Travel & Leisure Design
Champion Award. The celebration was held at the
California Academy of Sciences in San Francisco
In 2011 awarded an award for lifetime achievement
during the International Luxury Travel Market
event in Shanghai
In 2018 awarded for a Lifetime Achievement
Award of the International Hotel Investment
Forum (IHIF)
adrian
zecha
adrian
zecha

23. GLOBAL
VS
REGIONAL
MILLENIALS
GLOBAL
VS
REGIONAL
MILLENIALS
an analysis recently conducted by A.T. Kearney,
which estimated that 58 percent of global
millennials live in Asia and that 385 million, or 19
percent of all millennials worldwide, live in India
alone. The countries with the most millennials
around the world are India, China, the U.S.,
Indonesia, and Brazil.
FACTSFACTS

24. #untukNKRI#untukNKRI