ARAMARK is a $12.6 billion company that provides food services, facilities management, and uniforms. It has 255,000 employees serving clients like hospitals, universities, schools, and businesses. ARAMARK Healthcare focuses specifically on the healthcare industry, serving over 1,000 hospitals and senior living facilities. It manages $7 billion in assets and $2 billion in budgets. ARAMARK Healthcare works to enhance patient, employee, and physician satisfaction and operational efficiency for its clients through industry partnerships and programs like administrative fellowships.

1. OVERVIEW & CAPABILITIES

3. TABLE OF CONTENTS
I. ARAMARK Overview
II. ARAMARK Healthcare Overview
III. Executive Bios
IV. Capabilities

5. ARAMARK OVERVIEW

7. ARAMARK is a $12.6 billion world leader in professional services, headquartered in the United States. We
provide award-winning food services, hospitality management, facilities management and uniforms for
hospitals, universities, schools, stadiums, businesses, and many other clients. We help clients use these
support services to achieve their mission.
Company Facts
• 255,000 employees worldwide
• Operations in 22 countries on four continents
• Serving:
- 2,000 colleges, universities, and K–12 school districts, with nearly 6 million students
- ore than 1,000 hospitals, health systems, and senior living facilities,
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with more than 75 million patients and residents
- ,000 corporations and 170,000 refreshment services locations, worldwide
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- 9,000 public safety agencies and more than 500 correctional facilities
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- ore than 300 arenas, stadiums, and sports entertainment destinations serving
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more than 70 million fans each year
- 300 oil rigs, mines, and other remote industries
- 17 national and state parks, with more than 11 million visitors each year
• Routinely serves high-profile events, including:
- 15 Olympic games since 1968
- 16 Asian Games
- 2010 and 2011 National Hockey League Winter Classic
- 2010 Major League Baseball All-Star Game
- 2010 Major League Soccer All-Star Game
- Concerts across the United States, Germany, and Spain
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8. Awards and Recognition
• n FORTUNE magazine’s 2010 list of “World’s Most Admired Companies,” ARAMARK was
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ranked number one in its industry, consistently ranking since 1998 as one of the top three most
admired companies in its industry as evaluated by peers and analysts. ARAMARK rated number
one in seven of the key criteria by which companies were evaluated.
• n March 2010, ARAMARK was recognized as one of the World’s Most Ethical Companies,
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as determined by the Ethisphere Institute, a leading international think tank dedicated to best
practices in business ethics, corporate social responsibility, anticorruption, and sustainability.
• RAMARK was ranked number 19 on Forbes’ 2010 list of “America’s Largest
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Private Companies.”
• or its commitment to employee safety, ARAMARK received the 2009 Theodore Roosevelt
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Workers’ Compensation and Disability Management Award. The award, given to only
one company, one nonprofit, and one federal agency annually, honors efforts to reduce the
frequency and severity of injuries to workers.
• RAMARK was named one of the country’s “Best Places to Launch a Career” by BusinessWeek
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magazine in 2009.
• n 2009, ARAMARK received a Best Employers for Healthy Lifestyles award from the National
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Business Group on Health for its innovative programs promoting a healthy workplace,
and for helping its employees and their families make better choices about their own health
and well-being.
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9. • n 2009, ARAMARK was ranked one of the Top Green-IT Companies by InfoWorld, a leading
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information technology publication. The InfoWorld Green 15 Awards recognize the 15 most innovative
information technology initiatives that enhance sustainability.
• RAMARK ranked number 189 on the 2010 FORTUNE 500 survey. ARAMARK also ranked as number
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one in terms of revenue in the Diversified Outsourcing industry.
• n 2010, ARAMARK was named to The Global Outsourcing 100 list for the fifth consecutive year.
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• RAMARK ranked among the top two on Food Management magazine’s “Top 50 Management
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Companies” for five consecutive years beginning in 2005.
• RAMARK was named a finalist for the U.S. Chamber of Commerce Corporate Citizenship Award
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in the U.S. Customer Service Category. ARAMARK was recognized for its company-wide signature
community involvement initiative, ARAMARK Building Community, which is designed to harness the
company’s expertise and resources to strengthen the capacity of local community centers.
For more information about ARAMARK, please visit www.ARAMARK.com.
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10. CAPABILITIES

11. ARAMARK HEALTHCARE OVERVIEW

12. ARAMARK Healthcare
Healthcare is an all-encompassing experience that takes place within a healing atmosphere and is
supported by a diverse network of people who directly influence patient care, employee satisfaction, and
an organization’s perception in the market.
Through the collaboration of our food, facility, and clinical technology services, ARAMARK Healthcare
works behind the scenes to apply our deep understanding of the healthcare industry to help our clients
achieve better outcomes—elevating every aspect of their organization and creating the optimal healthcare
experience for patients, physicians, and employees alike.
Our Healthcare Reach
1,000 Hospitals and senior living locations across North America
$7 billion Assets under our management
$2 billion Managed support service budgets
100 million+ Patient meals served annually
7 billion+ Beds cleaned and turned around annually
175 million+ Net cleanable square feet responsible for cleaning
Healthcare employees, including:
13,500 1,400+ Clinical technology services engineers and technicians
700 Registered dietitians
No other professional services company has a stronger commitment to the healthcare industry than
ARAMARK Healthcare does. We partner with industry thought leaders to provide our healthcare
partners with substantive resources for today’s challenges and proactive leadership and insight for
tomorrow’s solutions.
Our commitment to healthcare industry thought leadership is not simply a business strategy, it is a way of
life—a foundation for excellence in everything we do. We develop and apply our deep understanding of
the industry to remain on the cutting edge of the issues, trends, and challenges our healthcare clients face
every day.
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13. Commitment to the Market
Rising uninsured rates, shifting reimbursements, pay-for-performance, and
healthcare reform. The industry spotlight is on consumer perceptions of
care that could impact your market share amid a national economic crisis of
historic proportions.
ARAMARK Healthcare understands the challenging economic environment that our clients operate in
each day. At a time when healthcare executives like you need to make the most of your operating and
capital dollars, it makes sense to have partners who are focused on the same things you are.
ARAMARK Healthcare works to enhance our clients’ competitive positions within the market by impacting
patient, nurse, employee, physician, and visitor satisfaction; service excellence; and operational efficiency.
We do this through our active participation in and sponsorship of various industry organizations,
including:
• merican College of Healthcare Executives (ACHE)
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• he American Dietetic Association (ADA)
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• he American Hospital Association (AHA)
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• he American Organization of Nurse Executives (AONE)
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• ealthcare Financial Management Association (HFMA)
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• he Institute for Diversity (IFD)
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• he Joint Commission
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• tuder Group
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The following comprises an overview of some of our most powerful industry efforts:
Administrative Fellowships
The ARAMARK Healthcare Administrative Fellowship for Clinical Support Services Program is a year-long
graduate level administrative fellowship designed to enable future hospital executives to improve the
quality of clinical support service functions. This program is offered in conjunction with the Institute for
Diversity (IFD).
This Fellowship offers master’s degree candidates in hospital administration an enriching experience at an
ARAMARK Healthcare partner hospital, as well as a unique perspective on clinical support services based
on operations at more than 1,000 hospitals nationwide. The fellowships focus on a capstone project with
implications to improve the measurement, assurance, or enhancement of quality within the host hospital.
The application process for these fellowships occurs in the fall. Four fellows were selected for 2009 and
six in 2010 based on academic excellence, leadership qualities, commitment to community service, and
dedication to a career in healthcare administration.
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14. American College of Healthcare Executives (ACHE)
ARAMARK Healthcare has been a proud partner of ACHE for a number of years, fully contributing to the
organization whether by presenting at conferences or attending various education sessions. Continuing
education is an important value within ARAMARK Healthcare, and employees look to ACHE to stay
up-to-date on industry and regulatory trends.
American Dietetic Association (ADA)
ARAMARK and the American Dietetic Association (ADA), the American authority on food and nutrition
since 1917, formed a powerful alliance in 2007 to inform and educate the professional community and
promote healthy eating and nutrition to the public with the following benefits:
ARAMARK is the only professional services company in its category to be a corporate partner. Overall,
this partnership has helped to raise awareness of ARAMARK and to add value for our dietitians. This
relationship has helped ARAMARK increase registered dietitian retention by nearly 16 percent over the
prior year and to attract 25 percent more student applicants for our Dietetic Internship Program over the
prior year.
A Proud ADA Partner
ARAMARK’S COMMITMENT TO NUTRITION ADA PARTNERSHIP BENEFITS
• Currently the only professional services
management company to become and • Development of thought leadership activities
ADA Partner • Dietitian networking opportunities
• Focus on health and wellness of our • Joint consumer education programs
employees and customers
• Elevation of ARAMARK registered dietitians as
• Leading employer of America’s food and nutrition experts
registered dietitians
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15. American Organization of Nurse Executives (AONE)
ARAMARK Healthcare recognizes that a strong working relationship
between nursing and non-clinical services creates the best environment
for the best patient care. Nursing satisfaction with non-clinical services
has significant implications for nursing retention and loyalty, as well as for
patient satisfaction.
For this reason, ARAMARK Healthcare partnered with AONE and Studer
Group to fund research aimed at the development of a standardized tool
and process for the measurement of nursing satisfaction with key clinical
support services relationships, including nutrition and dietary services,
housekeeping, facilities and plant management, patient transport, lift
teams, security, supply management, and clinical equipment maintenance.
In partnership with AONE, ARAMARK Healthcare hosted a series of chief
nursing officer conferences focused on improving the hospital work
environment by creating more collaborative working relationships between
nursing and support services. Insights from these conferences led to the
development of the Guiding Principles for Relationships among Nursing
and Support Services in the Clinical Setting.
Studer Group
ARAMARK Healthcare is the only professional services organization to have an industry exclusive
with Studer Group, an outcomes firm that implements evidence-based leadership systems which help
healthcare organizations attain and sustain outstanding results.
Studer Group was a 2010 recipient of the Malcolm Baldrige National Quality Award. Former Healthcare
Chief Executive Officer Quint Studer has personally supported ARAMARK Healthcare in the development
and execution of our own Impact in Action performance measurement model.
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17. EXECUTIVE BIOS

19. David J. Carpenter
President, ARAMARK Healthcare Hospitality
David J. Carpenter is the President for ARAMARK Healthcare’s Hospitality operations, including patient
and retail food services, environmental services, and facilities management. In this role, he is responsible
for operations across North America that deliver consistent outcomes for ARAMARK Healthcare’s 1,000
client locations.
David joined ARAMARK in 1994 and, in addition to ARAMARK Healthcare, has held numerous operational
leadership roles within the organization for ARAMARK Correctional Services and ARAMARK Education.
Before joining ARAMARK Healthcare, David served as President of the Warehousing and Distribution
Group of the National Distribution Center.
David holds a B.S. in business economics from Bloomsburg University.
Brian Poplin, DHA, FACHE, CBET
President, Clinical Technology Services
As President of Clinical Technology Services for ARAMARK Healthcare, Brian is responsible for the
oversight and direction of the organization’s Clinical Technology Services Group. This organization
manages the complete spectrum of biomedical and imaging equipment employing more than 1,200
biomedical technicians and clinical imaging engineers who manage over $2 billion in clinical equipment at
more than 500 hospitals.
Brian joined ARAMARK in 1994 as a Biomedical Equipment Technician and has progressed through the
organization holding positions of responsibility that include Imaging Service Engineer, Business Manager,
Director of Clinical Engineering, Senior Director for Clinical Equipment, Vice President, and Executive Vice
President. In these roles, he has served many prestigious ARAMARK Healthcare clients, including Duke
University Health System.
Brian contributes to the clinical technology management profession through multiple avenues, both
locally and nationally. He is a former two-term President of the North Carolina Biomedical Association and
member of the American College of Healthcare Executives (ACHE) Credentials, Testing, and Products and
Programs Committees. He is an ACHE Fellow and holds board certification in healthcare management. He
is a past speaker at MD Expo and ACHE congress and is frequently consulted for his thought leadership
in the areas of clinical technology integration, medical equipment outcomes, and healthcare technology
management.
Brian holds a bachelor’s degree in business administration and a master’s degree in management from
Indiana Wesleyan University, and he is a Certified Biomedical Equipment Technician trained in the United
States Air Force. Additionally, in 2010 he received his doctorial degree in health administration and policy
from the Medical University of South Carolina.
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20. CAPABILITIES

21. Food Services
For more than 40 years, ARAMARK Healthcare has partnered with healthcare systems and facilities to
provide patient and retail food services that meet the unique requirements of patients, nurses, physicians,
employees, and administrators. Our food service management programs are grounded in a firm belief
that nutrition, food quality, and service delivery can significantly impact patient, visitor, and employee
satisfaction.
We leverage advanced technology and our hospitality focus to provide innovative food services for patients
at more than 500 healthcare locations, including acute care hospitals and senior living facilities throughout
North America. On the retail side, our expertise lies in applying our worldwide food service experience to the
creation of attractive, efficient retail environments that appeal to visitors, employees, and staff.
Our food services include:
• atient Food Services—Proprietary, patient-focused innovations with a sound clinical dietetic and
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operational management foundation
• etail Food Services—Culinary and design strategies that enhance the healthcare experience for
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every consumer while driving revenue and market differentiation
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22. Facility Services
ARAMARK Healthcare provides comprehensive high-quality facility management programs for healthcare
clients across North America. We are committed to creating efficient, safe, comfortable, clean, and
sanitized healthcare environments that impact patient, nurse, and physician satisfaction; employee
retention and market perception; operational efficiency and patient throughput; and clinical care and
patient safety.
Our portfolio of services is customized to help each of our clients achieve their unique goals. Our
proprietary multiuse software suite, Integrated Service Information System (ISISpro), provides an integrated
approach to facility programs that is key to improving service levels, patient throughput, employee
performance, and asset management.
Our facility services include management and leadership of all facility operations functions, providing a
single source for:
• nvironmental Management—Enhancing the hospital atmosphere with environmental
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services and linen distribution services
• sset Management—Optimizing infrastructure life and performance through comprehensive
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facilities management, strategic asset planning, energy management, and building
commissioning services
• ogistics Management—World-class customer service center and centralized transportation
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that support a more effective work environment
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23. Clinical Technology Services
As the largest independent provider of clinical technology services to healthcare facilities throughout North
America, ARAMARK Healthcare brings a unique understanding of clinical equipment and the impact it makes
across your entire business.
Our breadth of experience as a provider of clinical and non-clinical support services and our deep
understanding of healthcare have empowered us with the knowledge that clinical technology is about
more than just fixing what’s broken. It’s a mind-set that supports our clients’ business, financial, and clinical
care goals—optimizing workflow, throughput, and the ability to generate revenue while minimizing costs
associated with equipment maintenance and downtime.
Beyond simply fulfilling system standards, ARAMARK Healthcare’s highly trained staff of clinical engineers
ensures clinical staff members are confident and have peace of mind that the equipment they need will
always be reliable and readily available.
Our comprehensive clinical technology services include:
• linical Equipment Maintenance Management—By appropriately
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maintaining and repairing vast inventories of imaging, biomedical,
laboratory, and other clinical technology, we enhance equipment
productivity, improve uptime and response times, impact staff satisfaction,
and minimize financial risk and loss.
• Acquisition and Life Cycle Management—Through strategic planning,
unbiased procurement, conservative financial management, and the tactical
distribution and disposition of assets, we ensure functional equipment is in
place throughout a facility and enable staff to perform their jobs efficiently
and effectively.
• Clinical Asset Tracking—With a program for the distribution, cleaning,
and wireless tracking of equipment, we ensure the availability and optimal
condition of portable patient care equipment, giving clinical staff the tools
and technology they need when they need it and increasing
patient satisfaction.
ARAMARK Healthcare manages more than 1.2 million pieces of equipment worth more than $5 billion in
a way that provides the greatest value to our clients across North America. We have more experience with
multi-brand, multi-vendor service operations than anyone else. Yet, while we have influence and good
working relationships with original equipment manufacturers, we are not a manufacturer, nor are we
affiliated with one. This means that our decisions are motivated solely by the best interests of the client, so
you receive independent, objective, and unbiased advice on which equipment to buy, upgrade, replace, or
discard, and why.
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24. 1.800.909.7373 / www.aramarkhealthcare.com