Martin Monroy is a representative of LensOptic, a large multinational company in the health care industry. LensOptic has achieved great success through quality products, innovation, and technological development. It has implemented an excellent strategy of expanding benefits and services to increase unexpected sales growth. While a main competitor was excluded from the market, providing an opportunity to boost sales, LensOptic has received some complaints recently. As a result, it plans a strong advertising campaign highlighting technological advantages to maintain demand and avoid lowering prices, instead improving insurer services and benefits.