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AKA: “Will this project ever pay for itself?”
Calculating ROI on
HCM Projects
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 2
Return on Investment?
One year?
Three years?
Five years?
Ever?
Never?
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 3
Return on Investment?
Traditionally…
DIFFICULT
to calculate on Human Capital
Management projects.
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 4
Return on Investment?
Does a better
Appraisal Process pay
off financially?
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 5
Return on Investment?
If we
RECRUIT
better, do we
save $?
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 6
What if?
WHAT IFfully loaded
human costs for a 10,000
person company is
$300M annually?
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 7
What if?
WHAT IFa great
HCM solution could
trim the human cost
by 1% annually?
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 8
The Answer...
The
HCM ROI Model
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 9
Step
fullyloadedHR costs
Build out
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 10
Step
the FULLY
loaded
human
cost
salaries
benefits
taxes
training
recruiting
etc.
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 11
Step
Capture
HR
METRICS
Examples:
● Turnover %
● Time to hire
● Cost to hire
● % hired direct
● % hired via agencies
● Cost to train
● Headcount growth
● Benefit cost growth
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 12
Make rationalized
projections about
improvements.
Step
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Can we reduce
cost-to-hire by 2%
with a better
recruiting
system?
Step
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unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 14
Or trim employee
turnover from
14% to 12%?
Step
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 15
And how do these
projections hold up over a
three year horizon?
Step
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 16
And... how
confident are
we in these
projections of
savings?
Step
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 17
All of these factors come
together in the Clarkston
HCM ROI Model...
Step
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 18
...To establish a
debatable,
challengeable,
arguable, model
of potential cost
reductions...
Step
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 19
But wait… there’s more!
Step
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 20
Our model must
also realistically
consider project
cost!
Step
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 21
Step
Costs,
Costs, &
More
Costs...
Such as:
● Implementation
● Maintenance
● Consulting
● Licenses
● Upgrades
● People
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 22
Step
...With all costs spread
realistically over a
multi-year horizon.
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 23
Step
What are the first
year costs of
implementation,
project team costs,
and license costs?
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 24
Step
What are the ongoing year by
year costs of upgrades,
additional training, etc.?
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 25
Step
The Clarkston HCM ROI model
layers all costs & projected
benefits...
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 26
Step
Result: A model of HCM ROI
for your next project(s).
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 27
Step
It is just that: a model.
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 28
Step
● Debate it.
● Discuss it.
● Challenge it.
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 29
Step
But now we can have
the conversation!
Clarkston Consulting Confidential & Proprietary. Reproduction by any method or
unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 30
Want to Learn More?
Contact us today to learn
more about the Clarkston
HCM ROI model
marketing@clarkstonconsulting.com

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HCM Return on Investment

  • 1. AKA: “Will this project ever pay for itself?” Calculating ROI on HCM Projects
  • 2. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 2 Return on Investment? One year? Three years? Five years? Ever? Never?
  • 3. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 3 Return on Investment? Traditionally… DIFFICULT to calculate on Human Capital Management projects.
  • 4. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 4 Return on Investment? Does a better Appraisal Process pay off financially?
  • 5. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 5 Return on Investment? If we RECRUIT better, do we save $?
  • 6. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 6 What if? WHAT IFfully loaded human costs for a 10,000 person company is $300M annually?
  • 7. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 7 What if? WHAT IFa great HCM solution could trim the human cost by 1% annually?
  • 8. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 8 The Answer... The HCM ROI Model
  • 9. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 9 Step fullyloadedHR costs Build out
  • 10. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 10 Step the FULLY loaded human cost salaries benefits taxes training recruiting etc.
  • 11. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 11 Step Capture HR METRICS Examples: ● Turnover % ● Time to hire ● Cost to hire ● % hired direct ● % hired via agencies ● Cost to train ● Headcount growth ● Benefit cost growth
  • 12. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 12 Make rationalized projections about improvements. Step
  • 13. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 13 Can we reduce cost-to-hire by 2% with a better recruiting system? Step
  • 14. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 14 Or trim employee turnover from 14% to 12%? Step
  • 15. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 15 And how do these projections hold up over a three year horizon? Step
  • 16. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 16 And... how confident are we in these projections of savings? Step
  • 17. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 17 All of these factors come together in the Clarkston HCM ROI Model... Step
  • 18. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 18 ...To establish a debatable, challengeable, arguable, model of potential cost reductions... Step
  • 19. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 19 But wait… there’s more! Step
  • 20. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 20 Our model must also realistically consider project cost! Step
  • 21. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 21 Step Costs, Costs, & More Costs... Such as: ● Implementation ● Maintenance ● Consulting ● Licenses ● Upgrades ● People
  • 22. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 22 Step ...With all costs spread realistically over a multi-year horizon.
  • 23. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 23 Step What are the first year costs of implementation, project team costs, and license costs?
  • 24. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 24 Step What are the ongoing year by year costs of upgrades, additional training, etc.?
  • 25. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 25 Step The Clarkston HCM ROI model layers all costs & projected benefits...
  • 26. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 26 Step Result: A model of HCM ROI for your next project(s).
  • 27. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 27 Step It is just that: a model.
  • 28. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 28 Step ● Debate it. ● Discuss it. ● Challenge it.
  • 29. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 29 Step But now we can have the conversation!
  • 30. Clarkston Consulting Confidential & Proprietary. Reproduction by any method or unauthorized circulation is prohibited without prior approval. Copyright ©. All rights reserved. 30 Want to Learn More? Contact us today to learn more about the Clarkston HCM ROI model marketing@clarkstonconsulting.com