Harmony Services provides strategic workplace advisory, project integration, delivery partnerships, and caretaker services throughout the workplace and asset lifecycle. They help clients meet business needs at each stage through collaboration, cost management, stakeholder liaison, knowledge sharing, and user-focused service delivery to provide benefits such as improved space usage, collaboration, user satisfaction, productivity, and sustainability.

1. Harmony Services
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3. Haworth partners with clients and their service providers to From supporting work place strategy development to sourcing
provide strategic workplace advisory, project integration , delivery support, integration, delivery, re-stacking, moves, rearrangements,
partnership, and caretaker services throughout the workplace and refreshment and recycling, our Harmony services programme can
asset life cycle. help to provide new solutions to meet your business needs at each
stage of your workplace lifecycle.
2

4. ION
sustaina BO RAT
bility
C OLLA
JUS ME
T W AN
O RK ING
L
NA
TIO TIO
N
ISA I
G AN NGE DEFIN
OR CHA “We wanted a framework that enables people to
work how they need to, when they need to, and
where they need to.”
We provide timely, insightful, Benefits:
quality advice to determine
workplace-related needs ü Improved space usage
for your business and your ü Improved collaboration
employees. Haworth’s
workplace strategists can ü Improved user satisfaction
help to identify and define
the right workplace strategy ü Enhanced effective productivity
for your organisation to ü Increased employee to desk ratio
enhance productivity and
space-efficiency. ü Improved ergonomics
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5. 4

6. PLANNIN
L G
BA
GLOSTICS
I
LOG
STA
KE
H
LIA OLDE
SON R
ST
CO MENT
E
AG
M AN
SED
FOCU “We needed a company that could embed itself
seamlessly into our stakeholder network and help us get
the right products to the right places at the right time”
Migration planning, change management, Benefits:
business continuity, various stakeholders, multiple
products, supporting services and locations…. ü Improved cost management
There’s so much happening in parallel. Our
goal is to minimise the distraction of internal
ü Reduced programme delays
management attention from strategic matters. ü Stakeholder coordination and liaison
We do this through structured planning,
communication, reporting and follow-up and give ü Reduced diversion of management attention
you confidence in our ability to deliver.
ü Global support team
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8. KNOWLED
S HIP GE-
T NER
P AR
MUT FLE
UAL XIB
LE
GO
ALS
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NIN G N DO
LISTE "CA
“I don’t have time to try to coordinate a continuum of
independent service providers. I need a partner that has
the skill sets and bandwidth to support me from project
inception throughout my entire built asset life cycle.”
We make a great range of quality products Benefits:
but we don’t pretend that we have the right
solution for every need. That’s where our ü Project Management support
managed sourcing support can help you.
Where our clients require other products to
ü Specification and procurement support
supplement our own, we work with their ü Reduced FFNE costs
project managers, architects, and designers
to identify the best alternative solutions. We ü Timely, cost-efficient delivery
can also help to manage the delivery and and installation
installation programmes - and any warranty
issues. We are also able to provide an asset ü Single point of contact
management programme for ongoing stock,
inventory, and churn management - and can
provide an e-sourcing programme to enable
simple re-ordering.
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9. 8

10. OWNERSH
IT Y IP
BIL
TA INA
SUS
G
KIN
LOO
PR
OD
UCT
IVIT
Y
USE
R-F
OC
A C TIVE USE
PRO “It is marvelous to have a partner who understands D
after sales service delivery from an end-user perspective
– proactive, structured, managed, measured and
continuously improving.”
We make good things last longer. Through Benefits:
the Harmony Service Delivery System, we will
establish Service Level Agreements (SLAs) with ü Prolonged asset life
Key Performance Indicators (KPIs), a balanced
scorecard and a regular review process to
ü Maintenance of image
enable us to measure and seek the continuous ü Speed of response
improvement of our products and services.
ü Ergonomic uptime
From our regular programmed inspections,
through maintenance and move management
ü Improved user satisfaction
to refreshment and recycling, our Harmony ü Environmental stewardship
service programme is able to support you at
every stage of your workplace asset life cycle.
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11. 10

12. Very Seating
®
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