This document provides information for new residents at the Hatleberg Student Residences. It introduces the resident assistants and tenant union who organize events and amenities. It outlines important services like IT support, laundry, recycling and damage reports. It provides location details for grocery stores, gyms and other nearby amenities. Rules and routines are explained regarding cleaning, fire safety, security, mail and rent payments. A calendar of information sessions is also included.

1. Hatleberg Student Residens
Orientation by The Resident Assistants
Truc and Charlotte
ASK QUESTIONS ALONG THE WAY!
Welcome to

2. Resident Assistants
• We provide information to residents at Hatleberg/
Øyjorden about student services, living arrangements,
important happenings and deadlines throughout the
school year.
Contact Information:
• beboerkontaktene@outlook.com
• Reception office
- Wednesdays 6-7 pm
- Sundays 6-7 pm
• Facebook page: Hatleberg Resident Assistants
– We post information
– Please send messages or post questions on the wall

3. Tenant Union (TU)
• Independent organization, works for overall welfare at
Hatleberg and Øyjorden
• RECRUITING soon!
• Responsible for all student amenities provided in the
Reception/Common Area
– Rental of mattresses, games, vacuumed cleaners, irons…..
• Arranging events, ask them
• Reception office
– Fridays 6 – 7 pm
• Facebook page: TU Hatleberg

4. IT Support
• IT support at Hatleberg:
ü Problems with the internet at Hatleberg
ü Facebook: Hatleberg and Øyjordsveien
Network Support
ü Reception hours (Hatleberg):
• Normally mondays 6-8pm
• First after summer: 10th of august 3-5pm
• Then 19th of august 6-8 pm
ü Email: nvg.hatleberg@sib.no
• IT Support at NHH:
ü Problems with username, password etc.
ü Changing password every 3rd month (approx)
ü hjelp@nhh.no
• How to connect:
– Username: Student number Sxxxxxx
– Password: ‘nhh!’4 digit pincode*2’
– Connect with cable in room and use VPN
– See brochures
nhh!’pinkode’’pinkode’

5. WIFI coming soon
• More stable network and easier to access
• There will no longer be an analog cable
offer television in favor of a modern
solution that will better meet your needs
• Existing television service in common
rooms will be extended
• You will be informed on e-mail

6. Our Area
• Two grocery stores (closed on sundays)
• REMA1000
• SPAR(also post office)
• Gym, Lehmkuhlhallen
• Reading Hall Common Area
• Access to woods, lakes and hiking paths
• Fire assembly point outside F block (p)
Hatleberg and Around

7. SiB – Student Welfare Organization
• Student Hostels
• Gyms
• Cafeterias
• Various health services ---------------»
• Refund of medical expenses over 500kr a year (not including
medicaments)
• Career centre
• Follow SIB on facebook for updates
Information on www.sib.no• Psychiatrist
• Sexual health services
• Dental services
• Emergency advice

8. Lehmkuhlhallen – Gym for Students
• Costs 990 NOK per semester
• Sportshall
• Squash hall
• Spinning classes
• Gym classes
• Climbing hall
How to access
Membership includes all SIB
gyms and swimmingpool

9. Damage Reports
• Communicating with the janitor services at Hatleberg
• ALL damages should be reported through the damage report system
• One submission is enough
• Fill in all the spaces on the form
• Normally no more than a few business days until damage is repaired
• Follow progress using email/ref.number
http://www.sib.no/en/housing/
in-residence/damage-report
500 - Studentbolig

10. Kitchen Basics
• Basic kitchen hardware is provided. Pans, plates etc might
be left by others
• Establish kitchen schedule early in the semester.
• Have a kitchen meeting
• Random checks occur regularly
• Contact cleaning department for help to establish a kitchen schedule
(renhold.bolig@sib.no)
• Large cleaning session required around exam time – keep it clean before!
• Make sure fridge is not clogged and dishwasher is getting water
• Hallways - cleaning personell will remove everything in the hallways (they
are fire exits)
Make a Facebook kitchen group

11. Recycling
• Plastic bottles, ‘pant’ money back at all
grocery stores.
• Defect electric equipment, return to
wherever they sell equal equipment
Batteries and light bolts as well
Money for kitchen supply?
Garbage
• Garbage shaft inside all blocks, except
F-block
• Ensure closed shaft doors to avoid smell
• Do not leave garbage outside. RATS

12. Containers
Outside B block
• Paper/Cardboard/Cartons - Two big containers (right)
• Glass/Metal - Two small containers (left)
• Big trash - Grey container
• Plastic - Container with orange lids
PS: Rinse before throwing out
Recycle!

13. Securitas
• Guards in charge of after hour services
on behalf of SIB
• Can be contacted on the following
phone number:
(+47) 22 88 14 79
• Services provided:
– Lock up service provided if original key
set lost (Expensive)
– Handles complaints (e.g. loud parties) –
the host might have to pay!
– Necessities (e.g. loss of hot water,
electricity)
Fire Police Ambulance
110 112 113
Emergency numbers

14. Laundry
All machines are operated through prepaid laundry cards, on which you must transfer
money before use.
Where:
• F: 1st floor F block
• A, B: basement of A block
• C: basement of C block
• D, E: basement of E block
1. Enter card in printer at laundry room for password and user name
2. Log inn
3. Transfere money to card and make reservations
• Do not dry in hallways - fire exits. Will be removed by cleaning department!
15kr to Wash
10kr to Dry

15. Fire prevention course
It is mandatory to take the 5 min online
fire prevention course
• If fire:
– Exit stairs without smoke (other block)
– Assembel away from fire (go to
assembly point)
– Keep away from firefighters trucks
http://www.sib.no/en/housing/in-residence/fire-prevention-course (eng)
http://www.sib.no/no/bolig/beboer/brannkurs (nor)

16. Fire Panel
• Panels for stopping false fire alarms
are located in A/B/D/E block and
Øyjordsveien, not in F and C
• At C and F block, there are no fire
panels. Here, the fire alarm goes
directly to the fire department.
• False fire alarms are expensive
– 1) Within 3 minutes, hold red button
in for 3 seconds (until alarm stops
sounding)
– 2) Within 7 minutes air out smoke
and hold the green bottom in until
the light changes from red to green.
– 3) repeat process if alarm goes off
again, until the air is sufficiently clear
(alarm uses a few minutes to reboot)

17. Live fire prevention course
• In addition to the online fire prevention
course, there will be a live demonstration
of the fire prevention system for residents
in A/B/D/E block + Øyjordsveien
• A block: 26th of August from 17.00
• B block: 27th of August from 17.00
• D and E block: 30th of August from 14.00
• Øyjordsveien: 31st of August from 18.00

18. Inside the room
• For Air Circulation, keep the
ventilation shaft open
• Do not keep the windows open for
extended periods, to avoid damages
to their framing
• For heated bathroom floors use panel
• Adjust the temperature, and press/pull
‘on’
• Adjust the room temperature using the
wall heaters underneath the windows
(Fire hazard: do not cover)
• When leaving the room for extended
periods (weeks)
Shut off/turn down:
• Electric items
• Furnace
• Bathroom floor heat
Adjust, on and off

19. Contract: Tenancy Period
• Read the agreement and rules carefully

20. Routines When Leaving
Cleaning
Out:
• Cleaning
personnel
check
the
cleaning
so
you
have
:me
to
clean
more
if
not
approved
• Expensive
for
personnel
to
clean
a?er
you
leave
• If
leaving
on
the
weekend,
get
appointment
on
the
Friday
• More information on moving out:
http://www.sib.no/en/housing/cleaning-instructions (eng)
http://www.sib.no/no/bolig/ut (nor) Key delivery when leaving:
1. Slide the metal ring to the side
2. Put the bag with the key and
laundry card in the whole
3. Push it in with the metal stick

21. Miscellaneous - Hatleberg
• Common Area: Open 0730 – 2200
• unless otherwise informed at «Hatleberg Resident Assistants»
• Mail Box at C block - Room number written on plastic sticker
• Pay rent
• By card on ‘my page’, costs 45 kr if foreign bank account
• Transfer by SWIFT/international money wire – see online
• By cash at the post office, costs 80+ kr (At spar)
• Bikerooms – Access and sticker at Studentsenteret. Sticker also in reception
• Parking – Permisson and sticker at Studentsenteret – tickets if no sticker
Various documents (Tenancy agreement, Internal transfer, sublease etc.)
http://www.sib.no/en/housing/forms-and-regulations

22. Miscellaneous - General
• Facebook groups: ‘NHH kjøp og salg’ (buy and sell) and
Hatleberg events (resident communication Hatleberg, buy, sell, ask
etc)
• Bus – ticket: machine, skyss card, app. Times: often, app -
skyss.no
• IKEA - Bus Nr. 4 or IKEA free buss approxamatly XX:10/15
• SIM card – prepaid sim card, don‘t need Norwegian ID’ nr. Buy in stores, a
lot of different dealers
• Økonomiformidlingen(.no) – Bank, Contracts, Transportation,
Health, Telecomunications and more. Brochures at reception
Bergen city

23. Remember
• Do not go on the roof
• Clean up after yourself in the
common area
• Do not take tables/chairs outside
• No smoking inside
• Inform your neighbours about
kitchen parties

24. Questions?
Reception hours:
• IT support
§ Monday 6 - 8 pm
• Resident Assistants
• Wednesday 6 – 7 pm
§ Sunday 6 – 7 pm
• TU
§ Fridays 6 – 7 pm
TU Hatleberg
Hatleberg Resident Assistants
Hatleberg and Øyjordsveien Network Support
Hatleberg Events