Handling Guest Complaint

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Mengenai aturan dasar bagaimana menangani tamu yang komplain disertai solusi yang bisa diterapkan dalam aktifitas sehari hari. Semoga dapat dipergunakan. Terima kasih.

Buatlah suasana semudah dan
senyaman mungkin bagi tamu
untuk mengekspresikan
keinginannya

Tanpa mendengarkan tidak akan
menyelesaikan masalah

Lakukan kontak mata
Kurangnya perhatian akan
menambah amarah tamu

Jangan terlampau agresif, merasa gugup, bahkan
bertengkar dengan tamu

Handling Guest Complaint

Handling Guest Complaint

Handling Guest Complaint

Handling Guest Complaint

Handling Guest Complaint

Handling Guest Complaint

Handling Guest Complaint

Handling Guest Complaint

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Handling Guest Complaint

1.

2. Buatlah suasana semudah dan senyaman mungkin bagi tamu untuk mengekspresikan keinginannya

3.

4.

5. Tanpa mendengarkan tidak akan menyelesaikan masalah

6. Lakukan kontak mata Kurangnya perhatian akan menambah amarah tamu

7. Jangan terlampau agresif, merasa gugup, bahkan bertengkar dengan tamu