Gateway Reservations provides a comprehensive reservations solution for tourism destinations including an online booking engine, optional call center, and package development capabilities. Their Central Reservations (CenRes) service allows the Grand Junction CVB to increase revenues, market more effectively, and provide visitors with a one-stop planning tool while decreasing overhead costs for the CVB and providing suppliers with incremental growth opportunities. CenRes leverages over 25 years of experience in the tourism industry to help destinations like Grand Junction maximize the success of their central reservations services.
Will technology enhance or destroy the corporate’s hotel-travel policy?tnooz
When thinking about hotels, the travel manager is constantly challenged to balance the needs of the company with the needs of the traveler colleague.
Corporate travelers, like their leisure counterparts, are increasingly looking beyond the large hotel chains for:
a different guest experience
combining the business trip with a leisure component
a hotel closer to their business destination
more bang for their per diem buck.
In this webinar, experts from Travelport and ACTE will discuss:
key realities of the corporate travel industry today
specific challenges facing the travel manager
the evolving roles of the travel management company and the GDS
how technology is shaping the future of corporate travel.
Panelists for the webinar are:
James Lemon, head of strategy for hotel, car and advertising, Travelport
Kurt Knackstedt, president, Association of Corporate Travel Executives
Maria Chevalier, travel consultant
Kevin May, editor and moderator, Tnooz
Gene Quinn, CEO and producer, Tnooz
This webinar will took place on Thursday 15 May 2014
SMX West "Being National, Going Local" - Jon SchepkeSIM Partners
Large national retailers and service providers enjoy an inherent advantage in online marketing: widespread brand recognition. But brand awareness may not be enough to compete with the locals, who have deep knowledge of the wants and needs of customers in specific areas or regions. So how do you strike the perfect balance between brand and being a good neighbor? This session explores how major companies have found a home and success by going local in dozens and up to hundreds of specific markets.
Will technology enhance or destroy the corporate’s hotel-travel policy?tnooz
When thinking about hotels, the travel manager is constantly challenged to balance the needs of the company with the needs of the traveler colleague.
Corporate travelers, like their leisure counterparts, are increasingly looking beyond the large hotel chains for:
a different guest experience
combining the business trip with a leisure component
a hotel closer to their business destination
more bang for their per diem buck.
In this webinar, experts from Travelport and ACTE will discuss:
key realities of the corporate travel industry today
specific challenges facing the travel manager
the evolving roles of the travel management company and the GDS
how technology is shaping the future of corporate travel.
Panelists for the webinar are:
James Lemon, head of strategy for hotel, car and advertising, Travelport
Kurt Knackstedt, president, Association of Corporate Travel Executives
Maria Chevalier, travel consultant
Kevin May, editor and moderator, Tnooz
Gene Quinn, CEO and producer, Tnooz
This webinar will took place on Thursday 15 May 2014
SMX West "Being National, Going Local" - Jon SchepkeSIM Partners
Large national retailers and service providers enjoy an inherent advantage in online marketing: widespread brand recognition. But brand awareness may not be enough to compete with the locals, who have deep knowledge of the wants and needs of customers in specific areas or regions. So how do you strike the perfect balance between brand and being a good neighbor? This session explores how major companies have found a home and success by going local in dozens and up to hundreds of specific markets.
Direct marketing to drive customers directly to a hotel's website instead of relying on outside travel agencies to bring them in. Additionally, aimed to bring in more lunch reservations for their in-house restaurant.
Celebrate and Nurture Your Guests: Drive Loyalty Through a Personalized Journ...Nancy Huang
Delighting your guests with a personalized experience is crucial for increasing customer loyalty and revenue. But it’s easier said than done.
Hoteliers have to leap over many hurdles to create holistic customer profiles and implement marketing personalization at scale.
You need strategic partners by your side to make that happen.
In this webinar, experts from leading hospitality and hotel tech companies will share their insights and strategies on how to enhance customer loyalty. Learn more about:
- Why data is the lifeblood that powers personalization
- How to set a strong foundation for CRM & loyalty program integration to scale personalization
- Ways to identify and segment your best guests so you can strategically market to them
- How to actively engage your guests through marketing efforts and increase direct booking contribution
- Strategies for creating a more personalized and seamless booking experience on the hotel website
Interested in learning more? Contact our team for detailed information.
11 Things to Look For in a Hotel Booking Engine ProviderNet Affinity
What should you be getting from your hotel booking engine provider? Which features are most important to your hotel, and which can you live without?
From our perspective, your hotel booking engine provider should be giving you a highly flexible, fully controllable, feature-rich solution, along with in-depth reporting and a team to support you.
5 Effective Digital Marketing Strategy for the Travel Industry.pptxinfodigitechindia01
Looking for the best tourism digital marketing agency? Our tailored digital marketing services for travel industry help in engaging travellers worldwide. Contact us!
The pressure is on to grow your business, while operating on a tight budget. To do so means getting the right data. Customer profiling provides key customer insight that can help businesses better manage their marketing dollars to increase ROI.
How to Improve Customer Experience with Multi-Channel MarketingTakeVivek Srivastava
Understand the needs, wants, and preferences of your target audience . Track customer behaviour, patterns, and adapt to accommodate shifts #webinar with @leadsquared #marketingautomation www.upturnc.com
How To Talk To a Live Person at American Airlinesflyn goo
This page by FlynGoo can become your ultimate guide to connecting with a live person at American Airlines. Have you ever felt lost in the automated maze of customer service menus? FlynGoo is here to rescue you from endless phone trees and automated responses. With just a click or a call to a specific number, we ensure you get the human touch you deserve. No more frustration, no more waiting on hold - we simplify the process, making your travel experience smoother and more enjoyable.
Its running cost is among the diverse vital aspects you must consider before buying an electric scooter. Calculate the cost of getting e-scooter charge for your regular usage to calculate its economic efficiency, similar to people who investigate the mileage of petrol or diesel-driven scooters.
Direct marketing to drive customers directly to a hotel's website instead of relying on outside travel agencies to bring them in. Additionally, aimed to bring in more lunch reservations for their in-house restaurant.
Celebrate and Nurture Your Guests: Drive Loyalty Through a Personalized Journ...Nancy Huang
Delighting your guests with a personalized experience is crucial for increasing customer loyalty and revenue. But it’s easier said than done.
Hoteliers have to leap over many hurdles to create holistic customer profiles and implement marketing personalization at scale.
You need strategic partners by your side to make that happen.
In this webinar, experts from leading hospitality and hotel tech companies will share their insights and strategies on how to enhance customer loyalty. Learn more about:
- Why data is the lifeblood that powers personalization
- How to set a strong foundation for CRM & loyalty program integration to scale personalization
- Ways to identify and segment your best guests so you can strategically market to them
- How to actively engage your guests through marketing efforts and increase direct booking contribution
- Strategies for creating a more personalized and seamless booking experience on the hotel website
Interested in learning more? Contact our team for detailed information.
11 Things to Look For in a Hotel Booking Engine ProviderNet Affinity
What should you be getting from your hotel booking engine provider? Which features are most important to your hotel, and which can you live without?
From our perspective, your hotel booking engine provider should be giving you a highly flexible, fully controllable, feature-rich solution, along with in-depth reporting and a team to support you.
5 Effective Digital Marketing Strategy for the Travel Industry.pptxinfodigitechindia01
Looking for the best tourism digital marketing agency? Our tailored digital marketing services for travel industry help in engaging travellers worldwide. Contact us!
The pressure is on to grow your business, while operating on a tight budget. To do so means getting the right data. Customer profiling provides key customer insight that can help businesses better manage their marketing dollars to increase ROI.
How to Improve Customer Experience with Multi-Channel MarketingTakeVivek Srivastava
Understand the needs, wants, and preferences of your target audience . Track customer behaviour, patterns, and adapt to accommodate shifts #webinar with @leadsquared #marketingautomation www.upturnc.com
Similar to Grand Junction Central Reservations (20)
How To Talk To a Live Person at American Airlinesflyn goo
This page by FlynGoo can become your ultimate guide to connecting with a live person at American Airlines. Have you ever felt lost in the automated maze of customer service menus? FlynGoo is here to rescue you from endless phone trees and automated responses. With just a click or a call to a specific number, we ensure you get the human touch you deserve. No more frustration, no more waiting on hold - we simplify the process, making your travel experience smoother and more enjoyable.
Its running cost is among the diverse vital aspects you must consider before buying an electric scooter. Calculate the cost of getting e-scooter charge for your regular usage to calculate its economic efficiency, similar to people who investigate the mileage of petrol or diesel-driven scooters.
How To Change Name On Volaris Ticket.pdfnamechange763
How to change name on Volaris ticket? This is one of the most common questions asked by travelers flying with Volaris Airlines. The mentioned details can help you with your name rectification on the airline ticket. If you are still facing difficulties call the consolidation desk at +1-800-865-1848.
The Power of a Glamping Go-To-Market Accelerator Plan.pptxRezStream
Unlock the secrets to success with our comprehensive 8-Step Glamping Accelerator Go-To-Market Plan! Watch our FREE webinar, where you'll receive expert guidance and invaluable insights on every aspect of launching and growing your glamping business.
Exploring Montreal's Artistic Heritage Top Art Galleries and Museums to VisitSpade & Palacio Tours
Montreal boasts a vibrant artistic heritage, showcased in its top art galleries and museums. From the expansive collections at the Montreal Museum of Fine Arts to the cutting-edge exhibits at the Musée d'art contemporain, discover the city's rich cultural landscape. Experience dynamic street art, indigenous works, and contemporary pieces, reflecting Montreal's diverse and innovative art scene.
Discover Palmer, Puerto Rico, through an immersive cultural tour that unveils its rich history and vibrant traditions. Experience lively festivals, savor authentic cuisine, and explore local markets. Visit historical landmarks, museums, and stunning colonial architecture. Engage with friendly locals, enjoy live music, and hike scenic nature trails, all while participating in cultural workshops and discovering unique artisan crafts.
The Cherry Blossom season in Hunza begins in the second week of March and lasts until the end of April, varying with altitude. During this enchanting period, tourists from around the world flock to Hunza Valley to witness its transformation into a vibrant tapestry of white, pink, and green. The valley comes alive with cherry blossoms, creating a picturesque and mesmerizing landscape that captivates visitors.
About the Company:
The Cherry Blossom season in Hunza starts in the second week of March and extends until the end of April, depending on the altitude. During this enchanting period, tourists from around the globe travel to Hunza Valley to witness its transformation into a vibrant tapestry of white, pink, and green. The valley comes alive with cherry blossoms, creating a picturesque and mesmerizing landscape that captivates all who visit. For the best experience, join Hunza Adventure Tours, the top tour company in Pakistan, and immerse yourself in this breathtaking seasonal spectacle.
MC INTERNATIONALS | TRAVEL COMPANY IN JHANGAshBhatt4
Experience the world with MC Internationals travel and tourism. From foreign getways to cultural concentration, we tailor unforgettable journeys for every traveler. Let us turn your dream into reality and create lasting memories. Explore with us today. #TRAVEL,COMPANY #BEST,TRAVEL,COMPANY #VISIT,VISA #EMPLOYMENT,VISA #STUDY,VISA #HAJJ,AND,UMRAH
London Country Tours, the foremost travel partner offers customized Stonehenge tours from London coming with private tour guides and direct access to the inner circles. Visit: https://www.londoncountrytours.co.uk/tour/tours-to-stonehenge-oxford/
4 DAYS MASAI MARA WILDEBEEST MIGRATION SAFARI TOUR PACKAGE KENYABush Troop Safari
Join our 4-day Masai Mara Wildebeest Migration Safari in Kenya. Witness the incredible wildebeest migration, enjoy exciting game drives, and stay in comfortable lodges. Get up close and personal with one of nature's most amazing exhibits! Book Your Safari Today at - https://bushtroop-safaris.com/
Antarctica- Icy wilderness of extremes and wondertahreemzahra82
In this presentation, we delve into the captivating realm of Antarctica, Earth's southernmost continent. This icy wilderness stands as a testament to extremes, with record-breaking cold temperatures and vast expanses of pristine ice. Antarctica's landscape is dominated by towering glaciers, colossal icebergs, and expansive ice shelves. Yet, amidst this frozen expanse, a rich tapestry of unique wildlife thrives, including penguins, seals, and seabirds, all finely attuned to survive in this harsh environment. Beyond its natural wonders, Antarctica also serves as a vital hub for scientific exploration, providing invaluable insights into climate change and the Earth's history
BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. Get information in this PDF and simplyfy your visa process.
LUXURY TRAVEL THE ULTIMATE TOKYO EXPERIENCE FROM SINGAPORE.pdfDiper Tour
Get off on the most luxurious Tokyo itinerary from Singapore. Experience Tokyo’s sophisticated modernism and rich tradition with first-class travel, sumptuous lodging, fine food, and special tours. Savor the finest that this energetic city has to offer for an experience that will never be forgotten.
During the coldest months, Italy transforms into a winter wonderland, providing visitors with a very unique experience. From the Settimana Bianca ski event to the lively Carnevale celebrations, Italy's winter festivities provide something for everyone. Enjoy hot cocoa, eat hearty comfort foods, and buy during winter deals. Explore the country's rich cultural past by participating in Settimana Bianca, and Carnevale, sipping hot chocolate, shopping during winter deals, and indulging in winter comfort foods. Visit our website https://timeforsicily.com/ for more information.
Discover the wonders of the Wenatchee River with a variety of river tours in Monitor, WA. Whether you're seeking thrilling whitewater rafting, peaceful kayaking, family-friendly float trips, or scenic sunset cruises, there's something for everyone. Enjoy fishing, wildlife spotting, bird watching, and more in this beautiful natural setting, perfect for outdoor enthusiasts and families alike.
2. Over the last 25 years, Gateway Reservations has become
a leader in providing a comprehensive, flexible and
scalable reservations solution including:
A “One-Stop-Shop” travel planning and reservations service
allowing incoming visitors to compare rates, amenities and
availability for lodging and activity options.
A feature rich, 24/7 online booking engine.
An optional, professionally-staffed call center service option.
Fulfill unique “packages” utilizing any participating supplier.
Other services include:
Group services, equipment rentals, ground and air transportation,
lift tickets, car/limo/shuttle rentals, spa products, event tickets,
dining and more.
3. Leverage our 25 years of experience and service to help
you make the most of your Central Reservations Service.
Our services include:
Grand Junction CVB Service and Support:
On-demand, performance and marketing effectiveness reporting to aid
in marketing efficiency.
Ability to create on-demand package development and promotion.
Supplier management:
Support – Technical support as well as supplier revenue and sales goal
support.
4. The Online Booking Engine
Online Booking Engine’s (OBE’s) have become a service
standard in the tourism industry. However, not all OBE’s are
the same. A standard OBE may be insufficient to manage the
Grand Junction CVB’s branding, targeting, reporting, and
conversion needs.
Gateway provides one of the most comprehensive, customized
and scalable online booking engines in the marketplace with
built-in packaging, cross-selling, and up-selling functionality to
go beyond a simple hotel reservation.
Our OBE is supplier managed meaning the supplier maintains
complete control over their inventory, descriptions, etc. so the
CVB doesn’t have to waste resources managing the supply.
5. The Call Center Option:
An optional professional, sales-oriented call center service:
Take call volume and customer management off of CVB
staff’s workload so that they can concentrate on revenue
generating and growth activities.
Quote and booking follow ups on all itineraries for cross
selling and up selling opportunities.
Emphasis on closing, up selling, and cross selling during
calls.
On average, in 2011 more than 62% of revenues were
generated through the call center.
Call center services, on average, convert more than 45%
higher revenues per itinerary.
6. As a simplified overview, here is how CenRes works:
1. A Supplier loads their rates and availability through their
secure, online account.
2. A guest enters their arrival and departure dates into the online
booking engine or gives them to a call center agent.
3. Any supplier that has availability during the guests dates will show up
along with pictures, rates, descriptions and more comparison tools to
help the guest select the best option.
4. The OBE or call center agent will then give the guest ideas of
complementary options such as activities, packages, etc. to consider
adding to their itinerary.
5. Once the guests itinerary is confirmed, the guest and all individual
suppliers on the itinerary get an instant email and/or fax with all
reservation details.
6. From there, CenRes disperses all fulfillment instructions , tickets, etc.
to the guest as well as any payments due to the supplier.
7. Our CenRes services can help the Grand Junction CVB to:
1. Create a conversion and fulfillment tool.
2. Segment and target the market more effectively.
3. Position the Grand Junction brand.
4. Increase marketing efficiency and effectiveness.
5. Increase tourism related revenues.
6. Decrease overhead and allowing more money to be spent
on marketing and generating demand.
7. Providing tourism partners a tool for incremental growth.
8. Providing potential visitors with a comprehensive
vacation planning service.
8. 1) CenRes as a Conversion Tool:
Gives the Grand Junction CVB a tool to convert
destination marketing efforts - taking the demand it
generates and converting that demand into
booked, measurable sales.
Converts visitors during their planning stages.
Provides convenient “One-Stop-Shop” to streamline
booking for potential visitors.
Creates a single call to action for marketing efforts.
Provides itinerary quotes by email so guests can
review, share, and click to book when ready.
With Call Center Services, all quotes and bookings are
followed up on regularly to increase conversion and
maintain top of mind positioning.
9. 2) CenRes as a Segmentation Tool:
a) Allows the Grand Junction CVB to target and segment its
marketing efforts with unique package offerings.
Packages allow the CVB to create new “products” to attract desired
customer segments and help position the destination in the
marketplace.
In CO, over 1.85 Million vacation packages were booked in 2008 – up
over 200% from the year 2000 which was at approx. 830K*
In 2011, an average of over 65% of all CenRes bookings were packages
b) CenRes can customize and build packages on-demand to suit
the Grand Junction CVB’s marketing efforts quickly and easily.
c) CenRes creates unified package offerings for the Tourism
community.
Creating consistency when compared to individual, supplier-created
packages which can be hard for visitors to find and inconsistent in
offerings.
*Source: Longwood's Colorado Travel Year 2008 Final Report
10. 3) Helps Grand Junction to position its brand and add to
the accessibility of its offerings.
Packages can help to reinforce the brand in the mind of the
visitor and relative to its competition.
For example, if branding a destination as a family friendly
destination, a CenRes can build a package utilizing family friendly
options and use that as a call to action in marketing.
Creating more experiential vacations also helps guests to make the
most of their vacation while reinforcing the brand image.
Qualify guests’ needs and to fit the customers expectations and
budget, making the destination more accessible.
Providing neutral recommendations based on needs and real-time
comparisons of rates, availability and amenities.
The customer has seamless access to lodging and activity options
in a single place.
11. 4) CenRes as a tool to increase marketing effectiveness:
a) Providing a comprehensive and in-depth reporting tool
including
On-demand, customizable reporting on performance indicators such as:
ADR (Average Daily Rate).
Call volume vs. Internet booking volume.
With Call Center Services, incoming phone calls are tracked providing valuable
information about marketing effectiveness. In addition, standardized monthly
reporting is provided.
Revenue comparisons, avg. order revenue, avg. length of stay, top geographical markets, sales by
zip code and much more.
**(See the sample on the following page for Standardized Reporting examples)
b) Enrich and enhance Grand Junction CVB’s Customer
Database and fulfillment requests.
Guests can opt in or out of marketing communications at the time of sale
and all guest info is provided to the Grand Junction CVB.
Booked reservations also include visitor preferences and interests
data.
Guests can also request Grand Junction travel planners for travel planning.
12.
13. 5) Can help to increase tourism related revenues:
a) Software tools (and call center agents) are able to “up and
cross sell” the destinations offerings.
This keeps the guest in the destination longer, resulting in more
lodging tax, sales tax and supplier revenues for the community.
Call Center Services are sales driven, so the focus is on increasing
conversions and maximizing every sale.
b) By up and cross selling, CenRes is able to:
Increase the average length of stay.
Increase the average $$ spending per stay.
Increase the frequency of return to the destination.
14. 6) CenRes as a tool to decrease overhead & increase
marketing spending:
a) CenRes is at a very low cost to the Grand Junction CVB
Allowing it to maximize its budget allocations to activities that
help to generate demand and promote growth for the
destination.
b) With optional Call Center Services, CenRes will facilitate guest
requests for information and increases sales conversion.
This minimizes administrative time, overhead, and other
expenses by lightening the Grand Junction CVB’s call volume
and requests for information.
c) CenRes facilitates all processes for seamless packaging for the
guest and the supplier – in turn, making packaging easy for the
CVB.
15. 7) CenRes provides an effective tool for suppliers to
incrementally manage yields and increase revenues.
Incremental growth to complement existing sales efforts.
A Supplier’s marketing dollar should be spent to drive direct and repeat sales.
CenRes supplements that with new, incremental business.
Suppliers maintain complete control of their participation and how
their product is presented to the customer including:
Availability Rates Policies
Photos Product Minimum Stay, Advanced
Descriptions Booking and more…
This levels the playing field for suppliers – Participating Suppliers are
represented randomly, neutrally and fairly which allows those
suppliers with smaller marketing budgets to compete with
larger, more well known options.
We can help add to a suppliers product mix with the opportunity to
offer their own exclusive “private packages” and online booking
solutions.
16. 8) CenRes provides guests with a comprehensive
planning and booking tool.
Visitors simply enter their preferred travel dates/preferences and they
are given real-time comparisons and availability pulled from the
inventory that suppliers have provided.
Online, all search results are displayed in random order.
With optional Call Center service, agents qualify guest needs and suggest
recommendations based on their specific requests.
Our optional Call Center service is staffed with Colorado local
professionals that provide unbiased information.
CenRes can also uniquely facilitate group bookings easily for the
supplier and group coordinator.
Great value for wedding, family reunion and sporting event planners that
want to coordinate room and activity blocks but allow members to pay
separately. Learn more at GatewayReservations.com/Groups
17. Call or email Kory with any questions or to find out more:
Kory Samson
Sales and Marketing Coordinator
Kory@GatewayReservations.com
800.828.4228 ext. 305