Gramedia is an Indonesian bookstore chain that currently allows customers to shop online, check book availability, and track orders via customer service. The presentation discusses Gramedia's current digital economy capabilities and future plans to improve the online customer experience through features like keyword searches, viewing book details, and integrated purchase and delivery or pickup options. It also looks at backend workflows and databases to support online transactions and inventory across Gramedia store locations.

1. GRAMEDIA book store Now and Future.. Presented by : Group C

2. NOW… Datang langsung Online Shop

3. Via customer service . . . Check book’s availability

4. Tracking Book location

5. theory… CRM Digital economy

6. Future . . . Insert key word Choose your book Customer view 1

7. Future … cabang TA PIM GI Book location 1 stock Form Beli dan kirim Form Beli dan ambil

8. Alur kerja dibalik transaksi online Database cabang

9. Dari sisi cabang Gramedia cabang pengambilan pengiriman

10. Offline Store Denah rak cabang TA … … 12 78 4

11. Advantage for customer User experience No more times fly

12. Advantage for Enterprise …