effectiveness of delivery reliability increases if promises r met not just on time but before time. without compromising on the quality

1. Name:
KARMJOT SINGH DHINDSA
DELIVERY RELIABILITY

2. Most
important
factor in
winning
trust of
customer…
'By on time/before
time delivery of
services of residential
projects.'

3. Customer
reaction…
In Gurgaon, at the time of
market low when property
rates were down:
 1 million sq. feet was
booked in one day
 In a position to charge
premium of 20% to 25%

4. Customer
Reaction…
Reasons:
 Just due to trust factor
 Promise been met
before time

5. Customer
Behavior…
 Customers do
homework and select
builders (For e.g. 10)
 From 10 builders they
narrow down to 2 to 3
based on certain factors
and then they select

6. Why
Godrej
was the
choice?
Customers selected Godrej
as:
 it was having better
word of mouth, and
 before time delivery
with quality