Martin Ryan wrote a letter to Mohammed Younus commending him for his role in a major incident where a female was hit by two buses on Woolwich New Road. Mohammed's Operations Manager, Dave Downs, praised Mohammed and the other wardens at the scene for taking control of the situation by calling emergency services, directing traffic, and assisting with crowd control until police and ambulance services arrived. Martin thanked Mohammed for his hard work and for representing the council to such a high standard.