January	
  29,	
  2015	
  
	
  
To	
  Whom	
  it	
  May	
  Concern;	
  	
  
I	
  have	
  had	
  the	
  pleasure	
  to	
  work	
  with	
  TLC	
  Transportation	
  for	
  the	
  past	
  few	
  years.	
  TLC	
  remains	
  a	
  highly	
  trusted	
  and	
  
recommended	
  transportation	
  company	
  for	
  our	
  residents	
  at	
  The	
  Forum.	
  They	
  provide	
  transportation	
  for	
  our	
  full-­‐
service	
  retirement	
  community.	
  Although	
  they	
  are	
  mainly	
  working	
  with	
  our	
  skilled	
  residents,	
  they	
  are	
  often	
  
requested	
  in	
  assisted	
  and	
  independent	
  living	
  after	
  having	
  used	
  them	
  during	
  a	
  skilled	
  stay	
  because	
  they	
  provided	
  
such	
  a	
  good	
  service	
  for	
  them	
  there.	
  	
  
TLC	
  is	
  a	
  preferred	
  transportation	
  company	
  for	
  us	
  because	
  we	
  trust	
  them.	
  Matt	
  Jones,	
  owner,	
  is	
  very	
  involved	
  in	
  
the	
  daily	
  operations	
  of	
  his	
  company	
  to	
  ensure	
  that	
  they	
  provide	
  a	
  timely,	
  dependable	
  transport	
  is	
  given	
  to	
  our	
  
residents.	
  One	
  of	
  this	
  company’s	
  best	
  attributes	
  is	
  their	
  level	
  of	
  hospitality	
  while	
  providing	
  such	
  a	
  needed	
  
service.	
  Matt	
  and	
  each	
  one	
  of	
  his	
  staff	
  members	
  are	
  very	
  friendly	
  and	
  accommodating	
  with	
  the	
  residents.	
  They	
  
often	
  go	
  out	
  of	
  their	
  to	
  provide	
  little	
  details	
  that	
  they	
  know	
  will	
  make	
  the	
  customer	
  happy,	
  for	
  example:	
  	
  they	
  go	
  
out	
  of	
  their	
  way	
  to	
  make	
  sure	
  a	
  dialysis	
  patient	
  has	
  their	
  brown	
  bag	
  lunch	
  or	
  dinner	
  with	
  them	
  before	
  they	
  leave	
  
for	
  their	
  appointment.	
  They	
  also	
  know	
  how	
  important	
  it	
  is	
  to	
  provide	
  a	
  good	
  impression	
  for	
  our	
  new	
  admissions	
  
and	
  they	
  do	
  their	
  part	
  to	
  make	
  sure	
  the	
  resident	
  goes	
  where	
  they	
  need	
  to	
  go,	
  introduces	
  them	
  to	
  our	
  staff	
  and	
  
interacts	
  in	
  a	
  caring	
  manner.	
  After	
  having	
  managed	
  senior	
  living	
  communities	
  for	
  over	
  20	
  years	
  and	
  working	
  with	
  
many	
  transportation	
  companies	
  ,	
  this	
  personalized	
  service	
  is	
  something	
  that	
  other	
  transportation	
  companies	
  
just	
  do	
  not	
  provide	
  in	
  comparison	
  to	
  TLC.	
  	
  
Lastly,	
  TLC	
  has	
  been	
  able	
  to	
  provide	
  transportation	
  in	
  the	
  tightest	
  of	
  situations	
  at	
  all	
  hours.	
  We	
  can	
  always	
  
depend	
  on	
  them.	
  I	
  highly	
  recommend	
  TLC	
  transportation	
  for	
  senior	
  living	
  communities.	
  They	
  provide	
  a	
  great	
  
service	
  for	
  our	
  residents	
  and	
  for	
  us.	
  	
  
	
  
Sincerely,	
  	
  
	
  
	
  
Jennifer	
  L.	
  Stewart,	
  E.D.	
  
The	
  Forum	
  at	
  Overland	
  Park	
  
	
  
	
  
	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  3501	
  W.	
  95th
	
  Street,	
  	
  	
  Overland	
  Park,	
  KS	
  	
  	
  66212	
  	
  (913)648-­‐4500	
  

Forum_Recomendation

  • 1.
                                                January  29,  2015     To  Whom  it  May  Concern;     I  have  had  the  pleasure  to  work  with  TLC  Transportation  for  the  past  few  years.  TLC  remains  a  highly  trusted  and   recommended  transportation  company  for  our  residents  at  The  Forum.  They  provide  transportation  for  our  full-­‐ service  retirement  community.  Although  they  are  mainly  working  with  our  skilled  residents,  they  are  often   requested  in  assisted  and  independent  living  after  having  used  them  during  a  skilled  stay  because  they  provided   such  a  good  service  for  them  there.     TLC  is  a  preferred  transportation  company  for  us  because  we  trust  them.  Matt  Jones,  owner,  is  very  involved  in   the  daily  operations  of  his  company  to  ensure  that  they  provide  a  timely,  dependable  transport  is  given  to  our   residents.  One  of  this  company’s  best  attributes  is  their  level  of  hospitality  while  providing  such  a  needed   service.  Matt  and  each  one  of  his  staff  members  are  very  friendly  and  accommodating  with  the  residents.  They   often  go  out  of  their  to  provide  little  details  that  they  know  will  make  the  customer  happy,  for  example:    they  go   out  of  their  way  to  make  sure  a  dialysis  patient  has  their  brown  bag  lunch  or  dinner  with  them  before  they  leave   for  their  appointment.  They  also  know  how  important  it  is  to  provide  a  good  impression  for  our  new  admissions   and  they  do  their  part  to  make  sure  the  resident  goes  where  they  need  to  go,  introduces  them  to  our  staff  and   interacts  in  a  caring  manner.  After  having  managed  senior  living  communities  for  over  20  years  and  working  with   many  transportation  companies  ,  this  personalized  service  is  something  that  other  transportation  companies   just  do  not  provide  in  comparison  to  TLC.     Lastly,  TLC  has  been  able  to  provide  transportation  in  the  tightest  of  situations  at  all  hours.  We  can  always   depend  on  them.  I  highly  recommend  TLC  transportation  for  senior  living  communities.  They  provide  a  great   service  for  our  residents  and  for  us.       Sincerely,         Jennifer  L.  Stewart,  E.D.   The  Forum  at  Overland  Park                                                                                    3501  W.  95th  Street,      Overland  Park,  KS      66212    (913)648-­‐4500