This document discusses gamifying net promoter score (NPS) surveys to achieve higher customer satisfaction. It suggests creating a mobile app to allow agents to submit survey results and see live leaderboards, making the process more interesting and competitive. When one BPO company gamified their NPS process, their reps were more involved and motivated by the competitive element. The document promotes contacting a company to discuss making NPS surveys fly using their gamification tools and mobile apps.

1. Gamify NPS and achieve higher
customer satisfaction
Using online and web tools from
DronaMobile
JANUARY 2013

2. Are you communicating NPS to agents?
Excel Sheets
To compute the NPS
leader on a daily
basis?
Emails
To communicate updates to
all agents where
they stand?
and

3. Are your Process Managers saying something
similar?
Checking results & making sure
all agents are submitting
numbers during a contests, eats
up a lot of my time
- At a leading FMCG company

4. INTRODUCING
2.0 way of making your NPS more
interesting & competitive

5. Create your own app to gamify your NPS
Empower agents to submit numbers &
see their ranking live on the leaderboard.

6. Make your leaderboard announcement
exciting & inspiring
vs
That thing This thing

7. Make your agents competitive
with live leaderboard
Eliminate time delay of knowing
the current top agent
Inspire agents to do more as they
know where they stand in realtime

8. When we gamified our NPS
, we found our reps were
more involved and made
them competitive
Floor manager - leading BPO company

9. Looking to make your NPS fly?
sales@dronamobile.com
Biren Master,
VP Sales
+91 9892 037597
dronamobile
Contact: