Tracking and Optimisation Breakfast Seminar - PresentationSteven Lo Presti
Did you know that you can follow your applicant’s journey from their first click on a job listing, banner or tweet to the moment they’re hired? This presentation will introduce a few tracking and optimisation strategies which will help improve your ROI.
Making Automation Less Automated and More CaringSpeechStorm
It’s hardly surprising that automation is on the rise, with contact centres looking to drive efficiencies wherever possible. However, automated service is not always popular with customers, as they do not feel the company cares sufficiently to deal with them as an individual. So how can organisations make customers feel valued, while efficiently routing calls and promoting self-service?
Call Centre Focus, industry analyst Ovum, and technology specialist SpeechStorm discuss ways to personalise your automation strategy in this prestntation from an exclusive live webinar.
Speakers:
Claudia Hathway, Editorial Director, Call Centre Focus
Daniel Hong, Senior Analyst, Ovum
Damian Kelly, Sales & Marketing Director, SpeechStorm
Tracking and Optimisation Breakfast Seminar - PresentationSteven Lo Presti
Did you know that you can follow your applicant’s journey from their first click on a job listing, banner or tweet to the moment they’re hired? This presentation will introduce a few tracking and optimisation strategies which will help improve your ROI.
Making Automation Less Automated and More CaringSpeechStorm
It’s hardly surprising that automation is on the rise, with contact centres looking to drive efficiencies wherever possible. However, automated service is not always popular with customers, as they do not feel the company cares sufficiently to deal with them as an individual. So how can organisations make customers feel valued, while efficiently routing calls and promoting self-service?
Call Centre Focus, industry analyst Ovum, and technology specialist SpeechStorm discuss ways to personalise your automation strategy in this prestntation from an exclusive live webinar.
Speakers:
Claudia Hathway, Editorial Director, Call Centre Focus
Daniel Hong, Senior Analyst, Ovum
Damian Kelly, Sales & Marketing Director, SpeechStorm
Prezentace k DP „Sociální média a knihovny – Facebook. Model knihovního profi...Lutsyphera
Prezentace k diplomove praci: „Sociální média a knihovny – Facebook. Model knihovního profilu se zamerením na deti a mládež“ je studií zabývající se soucasným fenoménem sociálních médií, zejména pak jednou z nejpopulárnejších sociálních sítí na internetu, Facebookem. Tuto oblast nahlíží z pohledu knihoven, nastinuje její historický vývoj, ruznorodou terminologii, principy fungování a pozitivní i negativní vlivy, které se k ní pojí, za úcelem vytycení potenciálních možností, jež pro knihovny muže skýtat. Hlavní cástí je formulace teoretického modelu knihovního profilu se zamerením na deti a mládež a jeho praktická realizace v rámci služby Facebook.
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