This document discusses citizen engagement platforms used in Amsterdam. It describes how platforms can help connect citizens, policymakers, and innovators to collaborate. However, some policymakers are hesitant due to concerns about costs, maintenance, and control. The document then highlights several examples of successful platforms in Amsterdam, including ones for crowdsourcing ideas, peer-to-peer sharing, and communicating about construction projects. It argues that platforms should be city-wide, use open standards, and incentivize participation to drive engagement and save money. When done right, platforms can transform governance models.

1. Citizen Engagement Platforms:
Showcase from Amsterdam
#futr
Katalin Gallyas
Open Innovation Policy
Advisor
@KatalinG

2. Open Innovation Policy Advisor in Amsterdam
@KatalinG

3. Brokering ….
@KatalinG
Tech society Local governance- policy
makers
Innovation Agency
Connecting…

4. Advocating for…
Open Data. Open innovation.
Crowdsourcing. Civic Commons.
Open Source civic apps.
Civic Tech Acceleration.
@KatalinG

5. Dreaming of a city……
@KatalinG

6. …that is
transformative, participative
and agile.
@KatalinG

7. But. The galaxy of city governance
@KatalinG

8. • a strong urge for status quo
• An advocacy for internal organization and
irrelevant control
• an image of cosmic complexity and multiple
layers
• Less receptiveness towards new technologies
• Preference of internal capacities beyond external
knowledge
@KatalinG

9. • Strive for perfection and control
• Retrospective instead of future oriented
• Risk averse
• Repair instead of ‘create’
• Cherishing ‘preferred suppliers’ or ‘pseudo-
outsource ‘
@KatalinG

10. Whereas.-Citizens request velocity. Citizens & their
city…..

11. How to access cities ? Nr 1- citizens
adopt
@KatalinG

12. Nr 2 – city simplifies & opens
@KatalinG

13. Let’s assume Nr2 will happen!
Through participatory platforms
@KatalinG

14. City as interface – cities must launch new
digital services

15. Our citizens
Social media fans
24/7 Super Connected
Want to deliver feed back on
services & co-create
Urge for immediate response
@KatalinG

16. Shall we insource?
Outsource?
How much does it cost?
We don’t have capacity for maintenance
Who will host it?
Who will mediate with the idea
publishers?
Who will make the social media planning?
How to prevent that it is fading away after
project period?
@KatalinG

17. Quotes from Policy MakersMakers
“What is the evidence that
we should release
datasets?”
“How many start ups have
been created since we
launched the first datasets”
“Can Open Data repair a
market
failure, inefficiency?”
@KatalinG

18. Quotes from Policy Makers
• Who will be in charge of
responding to the crowd?
• Participatory platforms are
often perceived as extra
layer of
unforeseen, unbudgeted
work
• Isn’t it just a luxurious extra
work
@KatalinG

19. Catchy Interface is just a start
@KatalinG

20. Policy Paradox –
a top down quantification of the
cities + emergence of platforms

21. Amsterdam & the participatory
platforms and lessons learned
@KatalinG

22. 3. P2P Markets –We share …
Market Evidence
@KatalinG

23. Off line meet up evidence
@KatalinG

24. City Hall Evidence
Subway Reconstruction 2-sided
communication portal
@KatalinG

25. 1. EU Project: Code for Europe
EU projects evidence
@KatalinG

26. @KatalinG

27. EU projects evidence
@KatalinG

28. Local Crowdsourcing challenges
• 400 ideas in 1.5
year
• 240 registered
city ‘innovator’
• Active policy
maker
representation
@KatalinG

29. High political representation: 206 ideas
29
@KatalinG

30. EU Challenge
@KatalinG

31. EU Challenge

32. EU Challenge
• Challenge Period: Sept 2013- Nov 15 2013
@KatalinG

33. @KatalinG

34. Petition collector unconnected to city
hall
@KatalinG

35. Local crowdsourcing
platform for 1 district
@KatalinG

36. A beautiful, open-source platform
Big Role: Orchestration behind the
platform

37. And a great replication
@KatalinG

38. Commitment from policy level
Give incentives participation
Save money on interface interoperability
Power of Social Media
Look for EU collaborations (FI-PPP, Horizon
2020, ENOLL, Eurocities)
Create local hero’s for Civic engagement(policy level)
PLATFORMS? YES.
@KatalinG

39. Peer reviewed platforms (Tech spotters!)
Take a risk by defrosting a part of the budget of service design
Better to arrange external ICT maintenance or leverage on open
source platforms
Do it City Wide! (no silo’s)
It is not just ICT but a paradigm shift (towards gov as platform
instead of service provider)
PLATFORMS? YES.
@KatalinG

40. Need for non proprietary, creative
interface/new layer
• In city governance that allows free tech and
idea consultations
• That promotes the value of
commons, standards, open source smart
solutions
• Experimental and entrepreneurial
@KatalinG

41. Thanks!
Katalin Gallyas
gallyas@ez.amsterdam.nl
@katalinG