Service Cluster Ireland is an industry-led initiative to create a focal point for companies of all sizes interested in services innovation. Its core mission is to enable business growth by focusing on adding value for customers and shareholders. It will pull together four key stakeholders - business, academia, agencies, and practitioners - and run events and workshops to generate awareness, connect people, and teach businesses tools and techniques for services design and innovation.

2. Service
Cluster
Ireland
is
an
industry
led
ini2a2ve
crea2ng
a
“space”
and
focal
point
for
companies
of
all
sectors
and
sizes
who
are
interested
in
services
innova2on

3. Our
core
mission
is
to
enable
businesses
to
grow
by
focusing
on
adding
value
for
their
customers
and
shareholders

4. Key
Messages
Value
–
you
must
deliver
value
to
your
customers
and
your
shareholders
Balance
–
you
can
balance
customer
sa2sfac2on
&
cost
efficiency
Journey
–
all
services
are
a
journey

5. We
are
pulling
together
4
key
stakeholders
in
services
innova2on
Ø Business
Ø Academia
Ø Agencies
Ø Prac22oners

6. What
will
we
do?
Run
events
to
generate
awareness
and
connect
people
Facilitate
workshops
that
offer
businesses
the
chance
to
learn
the
basic
tools
and
techniques
Provide
evidence
of
service
design
and
innova2on
in
Ireland
with
case
studies
&
examples