Simon filed 12 formal complaints against his coworker over a 6 month period for various reasons, but two of the complaints were about the lack of response to previous complaints. Company policy states that after 3 complaints there should be a formal meeting, and after 5 an external mediator should be brought in, but neither of these steps were taken in response to Simon's complaints. The coworker finds Simon boring but has nothing seriously against him other than his liking of the band Nickelback and lack of humor.