- The company is a full-service insurance brokerage firm founded in 1933 that is the 15th largest in the US and 3rd largest privately owned, headquartered in New York with offices nationwide and globally. - It serves commercial and individual clients across various industries with insurance services and global operations in over 100 countries. - The document outlines the company's services, global reach, partnerships, client experience approach, advantages over other brokers, and mission to provide industry-leading services.

2. Full-service insurance brokerage firm, founded in 1933 The fifteenth largest insurance brokerage firm in the United States; third largest privately owned Headquartered in New York, with offices in Houston, Los Angeles, Miami, Palm Beach, Philadelphia, Portland, San Francisco, Southampton, & Washington, DC All national resources are available to all clients Direct access to domestic and international underwriting community Serves clients throughout the United States and around the world The Alternative in Insurance Brokerage

3. Commercial Insurance Services Services a wide range of clients, including: Aviation Chemical Construction Environmental Health Care Hospitality Manufacturing Marine & Energy Merger & Acquisition Nonprofit Real Estate Retail Technology Transportation

4. Global Reach 5,800+ professionals 260+ offices 97+ countries US$10+ billion of premium As a member of BrokersLink, one of the largest global alliances of independent brokers, we are able to provide industry-leading international service

5. Europe 21 countries Asia/Pacific 14 countries Latin America 18 countries North America USA, all 50 states Canada, all provinces Bermuda Argentina Brazil Chile Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Honduras Mexico Nicaragua Panama Paraguay Peru Puerto Rico Uruguay Venezuela Belarus Belgium Bulgaria Czech Republic Denmark France Portugal Netherlands Russia Spain Slovakia Switzerland Turkey United Kingdom Germany Greece Hungary Israel Italy - Kazakhstan - Poland Australia China Phillipines Hong Kong India Indonesia Japan Global Operations Macau Malaysia Phillipines Singapore Taiwan Thailand Vietnam Partnerships 41 countries

6. Frank Crystal Client Experience Deliver Assess Plan Review Assess performance to CEP and optimize plan to drive increased client value Deliver services consistent with agreed-upon objectives outlined in the CEP Develop and deliver client service management plan Frank Crystal Client Experience Plan (CEP) Strategically assess the client’s environment and business operations Identify Identify and scope full range of current and emerging business risks Distinctive Value

7. Our Advantage CLIENT FOCUSED OWNERSHIP STABILITY LONG TERM OUTLOOK BUSINESS ACUMEN TENACITY / PASSION HIGH CLIENT RETENTION SHORT-TERM FOCUS MARGIN OBSESSED MULTIPLE PROFIT CENTERS BUREAUCRATIC PERSONNEL ISSUES LARGE COPORATE OVERHEAD MEGA BROKER LOCAL BROKER ACCESS TO MARKETS GLOBAL CAPABILITIES FULL SERVICE TRANSACTIONAL PROWESS INDUSTRY EXPERTISE LEVERAGE / PREMIUM VOLUME LIMITED ACCESS TO MARKETS NO GLOBAL CAPABILITIES NOT FULL SERVICE LIMITED BROKERAGE CAPABILITIES LIMITED INDUSTRY EXPERTISE LIMITED LEVERAGE WORK ETHIC ENTREPRENEURIAL SPIRIT NIMBLE DECISION MAKING ACCESSIBILITY LOCAL PRESENCE SINGLE PROFIT CENTER

8. Our Mission As the alternative in insurance brokerage we strive to provide industry-leading services, solutions, and counsel to our clients.