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Every record, in real‐time, automatically!
Critical Data, Anytime, Anywhere
Key Performance Measures in real‐time via FirstWatch
How is your system performing right now?
“Glance & Go” 
…fast and easy to understand
• Hosted, automated data monitoring &
alerting system typically interfaced to:
– CAD, ProQA, ePCR, RMS & Phone systems
• Enables authorized users to securely monitor
disparate (or similar) data systems:
– trends, patterns or geo-clusters of
occurrences or incidents based on user-
defined thresholds & filter criteria (which
includes free-text)
What is FirstWatch?
Scans data in real-time…
FirstWatch scans 
data from single 
(or multiple) 
data sources,
automatically 
in real‐time
Dashboards display trends…
Real‐time data 
displays show 
comparison to    
historic data,           
user defined threshold 
& filter criteria 
FirstWatch scans 
data from single 
(or multiple) 
data sources,
automatically 
in real‐time
Anomaly in data is detected…
ALERT
Threshold 
exceeded, 
trend, pattern, 
or geographic 
cluster of 
occurrences 
detected
Real‐time data 
displays show 
comparison to    
historic data,           
user defined threshold 
& filter criteria 
FirstWatch scans 
data from single 
(or multiple) 
data sources,
automatically 
in real‐time
Alerts sent out automatically
ALERT
Threshold 
exceeded, 
trend, pattern, 
or geographic 
cluster of 
occurrences 
detected
Real‐time data 
displays show 
comparison to    
historic data,           
user defined threshold 
& filter criteria 
FirstWatch scans 
data from single 
(or multiple) 
data sources,
automatically 
in real‐time
Alerts sent
automatically to 
authorized 
recipients via 
FW Mobile App, 
email, SMS‐text      
or fax
Where is it Deployed?
Why FirstWatch?
• LIVE & actively monitoring since 1999
• More than 200 Million real-time incidents scanned
since inception
• Current system averages; a new record every .8
seconds, 85,000 per day, 30,000,000 annually
• Selected by 400+ Agencies across the USA &
Canada, representing about 240 Metro Areas
• More than 300 years of Public Safety experience
and 250 years of Public Safety software
development experience
Situational Awareness: 365 7 24
FirstWatch 
Mobile App 
is free for 
customers
What is a FirstWatch Trigger?
1. User defined criteria (what to monitor):
based on incidents, trends / patterns, free-
text or geographically significant events
2. User defined parameters (when to alert):
using analysis models and alert thresholds
3. User defined notifications (who & how to
notify): for alerts, as well as system access,
including data drill down
H.O.D. & D.O.W. for Increase/Decrease
& Free-Text or Key Words
Geo-Fence / High-Profile Locations
as well as Geo-Cluster Alerts
Community Paramedicine/MIH
• Frequent System Users & Locations
• Identifying users and ‘hotspots’
• Notifying case workers & 
hospitals
• Usage trend monitoring & 
alerting
• Monitoring Nurse Call Triage & 
Omega
• Trends & patterns
• Level of care mismatch 
monitoring
• Hospital re‐admission prevention
• EMS ‘re‐kindle’ calls
• Home visit tracking & alerting
• Real‐time visibility for community  
partners
• Transparency & ‘auditability’
• Safety net
• Demand analysis and planning
• Alternative Transports
1 Patient Encounter = 5 Data Sources
Zoll eCPR
Used everyday & for special events
Pan-Am Games 2015 Toronto, Canada
Mardi
Gras &
Jazz Fest
New Orleans, LA
Super
Bowls
2013, 2014 & 2018
NCAA Final Four
New Orleans, LA
RNC
Tampa, FL
DNC
Charlotte, NC
APEC
Honolulu, HI
Used everyday & for special events
G8
Sea Island, GA
Public Health Surveillance
Medical Directors Special Interest Group: Clinical Measures, Health Surveillance, 
Epidemic/Pandemic, Regional Influenza Network and Seasonal Triggers
Automated Real‐Time 
Alerts for your team:
• Heroin & Opioid
• Clinical Quality
• STEMI, Stroke
• Controlled Drugs 
• Ebola, H1N1
• Enterovirus D68
• MERS Co‐V
Contact Us
mbaker@firstwatch.net
facebook.com/firstwatchfans
www.FirstWatch.net
Marc Baker, Vice President
Direct: 760-658-9848 I Main: 760-943-9123

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FirstWatch; Quick Overview - May 2018