This document is a certificate stating that the attached research project report titled "Consumer's preference and satisfaction towards pre-paid GSM telecom service provider in Indore" was conducted by Sandip Jalebar for their MBA degree. It acknowledges the guidance of their project supervisor Shikha Chaturvedi. The research examines customer satisfaction and service quality factors for mobile service providers in Indore through surveys and statistical analysis.
The document is a summer training project report submitted by Vaishali Verma to fulfill the requirements of an MBA degree, focusing on assessing job satisfaction of employees at the BSNL office in Muzaffarnagar. It includes an introduction outlining the objectives and methodology of the study, a profile of BSNL describing its history and operations, a theoretical framework on job satisfaction, and planned chapters to analyze collected data and draw conclusions.
Telecom Industry with Customer Loyalty of Mongoliaijtsrd
This report examines the main influences on customer loyalty CL in a study framework where CL is the dependent variable and customer satisfaction CS , perceived price, quality of service SQ and trust are independent variables. The study also tests the hypotheses in which there is a moderate relationship between SQ and CS. The research uses several statistical techniques, such as reliability, factor which and regression analysis. The epistemology of the study was qualitative and involved 170 Mongolian citizens through a survey conducted by a questionnaire and a factorial analysis was applied to confirm the results. The increase in the customers belief of the reasonableness of the price also tends to increase the impact of the SQ on CS. Ulziibaatar Dagvadorj | Tumenbayar Maralbayar ""Telecom Industry with Customer Loyalty of Mongolia"" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-4 , June 2019, URL: https://www.ijtsrd.com/papers/ijtsrd24027.pdf
Paper URL: https://www.ijtsrd.com/management/other/24027/telecom-industry-with-customer-loyalty-of-mongolia/ulziibaatar-dagvadorj
Pre-Launch Content Evaluation of an Animated Movie Sanika Deshpande
There is a growth in the broadcasting of local themed and generated show content in the Indian kids' space, resulting in the development and purchase of local content by kid’s genre channels in India. This research is based at understanding the viewing behavior and reaction of target audiences regarding the produced animation content. The results of the analysis will be used as a ‘piece of evidence’ for the guarantee of success of show for broadcasters.
This document outlines an assignment for a research methodology course. It includes 5 questions assessing various aspects of the research process. Question 1 asks students to describe the typical steps carried out in a research study in 3 sentences or less. Question 2 asks students to explain the different types of descriptive research designs. Question 3 asks students to describe the steps involved in testing a hypothesis. Question 4 distinguishes between different research tools and explains the questionnaire design process. Question 5 defines analysis of variance, lists its assumptions, provides an example, and asks students to perform and interpret a two-way analysis of variance on a sample data set. Question 6 explains the structure of a research report and guidelines for effective report writing.
Jurnal_27 11 15 - Yesaya dan Kenny _bahasa InggrisJoeCool123
This document summarizes a research study on the impact of customer relationship management (CRM) on customer loyalty at English First Samarinda, an English language school in Samarinda, Indonesia. The study collected data through questionnaires from 235 respondents. The results showed CRM significantly determines customer loyalty, explaining 81.3% of the variability in loyalty. Both CRM and customer loyalty were at intermediate levels based on descriptive analysis. The study concludes CRM significantly impacts customer loyalty and English First Samarinda should focus on improving human resources, processes, and technology to increase loyalty.
This document contains information about a research project submission, including:
1) The cover page lists the student's name, registration number, course details, and signatures required for submission.
2) It provides instructions for the assignment questions regarding research methodology topics such as sampling techniques and data collection methods.
3) The document outlines the required contents and structure of a research report, including prefactory items, the body of the report, and reference materials.
The document discusses several articles related to effective interviewing skills. It begins by summarizing an article about effective interview techniques for auditors, noting that open and closed questions can both provide useful information but in different ways. It then summarizes additional articles on topics like conducting effective client interviews for estate planning, using listening tools to understand customer needs for customer relationship management, measuring service encounters from the perspective of customers and employees, individual differences in customer sociability, comparing communication styles between solution-focused and client-centered therapy, factors that influence blame when service problems occur, future roles for customer service professionals, and the role of frontline employees in customizing service experiences.
Currently the operators in the telecommunications market present offers of subscription to the consumers,and given that competition is strong in this area, most of these advertising offers are prepared to attract and / or keep customers. For this reason, customers face problems in choosing operators that meet their needs in terms of price, quality of service (QoS), etc..., while taking into account the margin between what is advertising and what is real. Therefore, we are led to solve a problem of decision support. Mathematical modeling of this problem led to the solution of an inverse problem. Specifi-cally, the inverse problem is to find the real Quality of Service (QoS) function knowing the theoretical QoS. To solve this problem we have reformulated in an optimization problem of minimizing the difference between the real quality of service (QoS) and theoretical (QoS). This model will help customers who seek to know the degree of sincerity of Their operators, as well as it is an opportunity for operators who want to maintain their resources so that they gain the trust of customers. The resulting optimization problem is solved using evolutionary algorithms. The numerical results showed the reliability and credibility of our inverse model and the performance and effectiveness of our approach.
The document is a summer training project report submitted by Vaishali Verma to fulfill the requirements of an MBA degree, focusing on assessing job satisfaction of employees at the BSNL office in Muzaffarnagar. It includes an introduction outlining the objectives and methodology of the study, a profile of BSNL describing its history and operations, a theoretical framework on job satisfaction, and planned chapters to analyze collected data and draw conclusions.
Telecom Industry with Customer Loyalty of Mongoliaijtsrd
This report examines the main influences on customer loyalty CL in a study framework where CL is the dependent variable and customer satisfaction CS , perceived price, quality of service SQ and trust are independent variables. The study also tests the hypotheses in which there is a moderate relationship between SQ and CS. The research uses several statistical techniques, such as reliability, factor which and regression analysis. The epistemology of the study was qualitative and involved 170 Mongolian citizens through a survey conducted by a questionnaire and a factorial analysis was applied to confirm the results. The increase in the customers belief of the reasonableness of the price also tends to increase the impact of the SQ on CS. Ulziibaatar Dagvadorj | Tumenbayar Maralbayar ""Telecom Industry with Customer Loyalty of Mongolia"" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-4 , June 2019, URL: https://www.ijtsrd.com/papers/ijtsrd24027.pdf
Paper URL: https://www.ijtsrd.com/management/other/24027/telecom-industry-with-customer-loyalty-of-mongolia/ulziibaatar-dagvadorj
Pre-Launch Content Evaluation of an Animated Movie Sanika Deshpande
There is a growth in the broadcasting of local themed and generated show content in the Indian kids' space, resulting in the development and purchase of local content by kid’s genre channels in India. This research is based at understanding the viewing behavior and reaction of target audiences regarding the produced animation content. The results of the analysis will be used as a ‘piece of evidence’ for the guarantee of success of show for broadcasters.
This document outlines an assignment for a research methodology course. It includes 5 questions assessing various aspects of the research process. Question 1 asks students to describe the typical steps carried out in a research study in 3 sentences or less. Question 2 asks students to explain the different types of descriptive research designs. Question 3 asks students to describe the steps involved in testing a hypothesis. Question 4 distinguishes between different research tools and explains the questionnaire design process. Question 5 defines analysis of variance, lists its assumptions, provides an example, and asks students to perform and interpret a two-way analysis of variance on a sample data set. Question 6 explains the structure of a research report and guidelines for effective report writing.
Jurnal_27 11 15 - Yesaya dan Kenny _bahasa InggrisJoeCool123
This document summarizes a research study on the impact of customer relationship management (CRM) on customer loyalty at English First Samarinda, an English language school in Samarinda, Indonesia. The study collected data through questionnaires from 235 respondents. The results showed CRM significantly determines customer loyalty, explaining 81.3% of the variability in loyalty. Both CRM and customer loyalty were at intermediate levels based on descriptive analysis. The study concludes CRM significantly impacts customer loyalty and English First Samarinda should focus on improving human resources, processes, and technology to increase loyalty.
This document contains information about a research project submission, including:
1) The cover page lists the student's name, registration number, course details, and signatures required for submission.
2) It provides instructions for the assignment questions regarding research methodology topics such as sampling techniques and data collection methods.
3) The document outlines the required contents and structure of a research report, including prefactory items, the body of the report, and reference materials.
The document discusses several articles related to effective interviewing skills. It begins by summarizing an article about effective interview techniques for auditors, noting that open and closed questions can both provide useful information but in different ways. It then summarizes additional articles on topics like conducting effective client interviews for estate planning, using listening tools to understand customer needs for customer relationship management, measuring service encounters from the perspective of customers and employees, individual differences in customer sociability, comparing communication styles between solution-focused and client-centered therapy, factors that influence blame when service problems occur, future roles for customer service professionals, and the role of frontline employees in customizing service experiences.
Currently the operators in the telecommunications market present offers of subscription to the consumers,and given that competition is strong in this area, most of these advertising offers are prepared to attract and / or keep customers. For this reason, customers face problems in choosing operators that meet their needs in terms of price, quality of service (QoS), etc..., while taking into account the margin between what is advertising and what is real. Therefore, we are led to solve a problem of decision support. Mathematical modeling of this problem led to the solution of an inverse problem. Specifi-cally, the inverse problem is to find the real Quality of Service (QoS) function knowing the theoretical QoS. To solve this problem we have reformulated in an optimization problem of minimizing the difference between the real quality of service (QoS) and theoretical (QoS). This model will help customers who seek to know the degree of sincerity of Their operators, as well as it is an opportunity for operators who want to maintain their resources so that they gain the trust of customers. The resulting optimization problem is solved using evolutionary algorithms. The numerical results showed the reliability and credibility of our inverse model and the performance and effectiveness of our approach.
To Paint Is To Love Again Paintings By Ross Lewallenrosslewallen
This document is a sampling of paintings by Ross Lewallen and provides his contact information if interested in his artwork. The artist shares samples of his paintings and states his artwork is available for graphic design needs. He provides his email address and phone number for those wanting to contact him regarding a potential project or purchase.
Managing knowledge and relationship by web to improve sales efficacy - SFE Su...USP e Plexus
Presentation exploring how pharma industry in Brazil and around world are using the web 2.0 to establish interactions with medical community (social networking, twitter, facebook, youtube, linkedin, etc)
The document discusses various foreign exchange instruments:
1. It describes foreign currency term loans and foreign currency leverage loans that allow companies to free up money tied in long-term assets or leverage investment products.
2. It explains that bonds provide fixed interest rates over long terms, which aids in budgeting, and ensures loans can be retired without refinancing.
3. It provides details on commercial paper, which is a short-term promissory note that large companies issue to raise cash, and American Depositary Receipts (ADRs), which allow non-US companies to have their stock traded on American markets.
consumer's preference and satisfaction towards telecom operatorsandeepjalebar
this project is entitled to have an idea about the current scenario of the telecom industry and consumers satisfaction and their preferences as per the level of service that are been provided by these operators.
18059386 Indian Industrial Law 4 Major Laws Industrial Dispute Act Payment Of...007rashu
This document provides an overview of key industrial laws and concepts in India including the Industrial Disputes Act of 1947. It defines important terms like industry, employer, workman, and public utility service. It describes authorities established under the Act to deal with industrial disputes. It also explains concepts like awards, settlements, strikes, lockouts, layoffs and retrenchments. It provides details on notice periods for strikes and lockouts, including in public utility services. It discusses wages payable during legal and illegal strikes or lockouts and penalties for violating provisions.
Risk Adjustment for DRG-Case Mix for Performance Evaluation of “Hospital Esta...Marcelo Neubauer
Apresentação Oral na 29º edição da ISQua, congresso da International Society for Quality in Health Care (Genebra 2012) com o título: Risk Adjustment for DRG-Case Mix for Performance Evaluation of Hospital Estadual de Diadema
The document lists four major American cities: New York, Los Angeles, Washington, and Chicago. These cities represent some of the largest and most influential urban areas in the United States.
The document provides a historical overview of the Cheviot Hills neighborhood in Los Angeles through a series of photographs spanning from the late 1800s to modern day. It shows the development of the area from the construction of homes in the 1920s, schools in the 1930s, and the Santa Monica Freeway in the 1960s. It also highlights the growth of UCLA from the 1920s to today, as well as the addition of local landmarks like the Mormon Temple in the 1950s and restaurants like The Apple Pan. The photographs trace the commercial development of Westwood Village and surrounding areas over time.
Emily Oliver Vidal is a 40-year-old philosophy teacher who has studied for 5 years to become a teacher. She loves her job teaching philosophy and would not want to change careers or move to England for a higher paying job, as she enjoys living in Barcelona where she currently resides. She has a boyfriend but does not live with her parents and enjoys dogs, yoga, classical music and opera in her free time.
Emily Oliver Vidal is a 40-year-old philosophy teacher who has studied for 5 years to become a teacher. She loves her job teaching philosophy and would not want to change careers or move to England for a higher paying job, as she enjoys living in Barcelona where she currently resides. She has a boyfriend but does not live with her parents and enjoys dogs, yoga, classical music and opera.
The document provides a historical overview of the Cheviot Hills neighborhood in Los Angeles through a series of photographs spanning from the late 1800s to present day. It shows the development of the area from the construction of homes in the 1920s, schools in the 1930s, and the Santa Monica Freeway in the 1960s. It also highlights the growth of UCLA from the 1920s to today, as well as the addition of local landmarks like the Mormon Temple, Apple Pan restaurant, and Century City shopping center over time. The series of photographs captures how the neighborhood has evolved from its early days to the present.
Un niño llamado Alberto escuchó un ruido mientras andaba en bicicleta y decidió investigar. Se encontró con una niña llamada Juli cuyo perro, Shagi, se había escapado asustado por un cohete. Alberto accedió a ayudar a Juli a buscar a Shagi. Recorrieron la ciudad en bicicleta hasta que recordaron que cuando Shagi tenía miedo iba al parque, así que fueron allí y lo encontraron detrás de una cabaña, pudiendo así regresar a casa con el perro encontrado
MSD e as Redes Sociais - incluindo legados Merck Sharp Dohme, Schering Plough...USP e Plexus
O documento analisa a presença da empresa MSD (Merck Sharp & Dohme) na web 2.0, mapeando as comunidades e perfis da empresa em redes sociais como Orkut, Twitter e Facebook, além de blogs e fóruns, encontrando diversas páginas e menções à MSD e empresas associadas.
This thesis examines the impact of corporate social responsibility (CSR) activities on the brand equity of telecommunications companies in India. The document outlines the objectives, which are to identify the CSR initiatives of telecom companies in India and determine the impact of CSR activities on brand equity. The research methodology uses descriptive research and exploratory research approaches with a questionnaire and analysis of secondary data sources. The targeted respondents are managers of corporate communication divisions who can provide insight into companies' CSR motivations and activities. The thesis will analyze how CSR relates to brand equity factors like brand loyalty, awareness, association and perceived quality.
A Study On Employee Perception Towards Performance Appraisal System In Arun I...Jill Brown
This document summarizes a study on employee perceptions of performance appraisal systems at Arun Industries. It finds that the current system, which is based on seniority, is unsatisfactory to most employees. In contrast, an ideal system proposed in a survey receives more positive feedback. Statistical analysis using chi-square tests and percentage analysis show that employees prefer a system that incorporates regular feedback, objective setting, and development planning versus the current seniority-based approach. The study aims to provide suggestions to improve Arun Industries' performance appraisal system.
A STUDY ON CUSTOMER SATISFACTION IN RAMESH ELECTRICALS AND CONTRACTORSHimanshu Sikarwar
This document provides information about a study conducted on customer satisfaction at Ramesh Electricals and Contractors. It includes details about the company profile, the services offered by the company, a literature review on customer satisfaction, and the objectives and scope of the study. The study aims to understand customer purchase behavior and the factors considered before purchasing selected products and services from Ramesh Electricals. Data was collected through a survey of 200 customers and analyzed using various statistical tools to understand customer satisfaction levels. Key findings and suggestions are provided along with a conclusion.
Writekraft Research and Publications LLP was initially formed, informally, in 2006 by a group of scholars to help fellow students. Gradually, with several dissertations, thesis and assignments receiving acclaim and a good grade, Writekraft was officially founded in 2011 Since its establishment, Writekraft Research & Publications LLP is Guiding and Mentoring PhD Scholars.
Our Mission:
To provide breakthrough research works to our clients through Perseverant efforts towards creativity and innovation”.
Vision:
Writekraft endeavours to be the leading global research and publications company that will fulfil all research needs of our clients. We will achieve this vision through:
Analyzing every customer's aims, objectives and purpose of research
Using advanced and latest tools and technique of research and analysis
Coordinating and including their own ideas and knowledge
Providing the desired inferences and results of the research
In the past decade, we have successfully assisted students from various universities in India and globally. We at Writekraft Research & Publications LLP head office in Kanpur, India are most trusted and professional Research, Writing, Guidance and Publication Service Provider for PhD. Our services meet all your PhD Admissions, Thesis Preparation and Research Paper Publication needs with highest regards for the quality you prefer.
Our Achievements:
NATIONAL AWARD FOR BEST RESEARCH PROJECT (By Hon. President APJ Abdul Kalam)
GOLD MEDAL FOR RESEARCH ON DISABILITY (By Disabled’s Club of India)
NOMINATED FOR BEST MSME AWARDS 2017
5 STAR RATING ON GOOGLE
We have PhD experts from reputed institutions/ organizations like Indian Institute of Technology (IIT), Indian Institute of Management (IIM) and many more apex education institutions in India. Our works are tailored and drafted as per your requirements and are totally unique.
From past years our core advisory members, research team assisted research scholars from various universities from all corners of world.
Subjects/Areas We Cover:
Management, Commerce, Finance, Marketing, Psychology, Education, Sociology, Mass communications, English Literature, English Language, Law, History, Computer Science & Engineering, Electronics & Communication Engineering, Mechanical Engineering, Civil Engineering, Electrical Engineering, Pharmacy & Healthcare.
To Paint Is To Love Again Paintings By Ross Lewallenrosslewallen
This document is a sampling of paintings by Ross Lewallen and provides his contact information if interested in his artwork. The artist shares samples of his paintings and states his artwork is available for graphic design needs. He provides his email address and phone number for those wanting to contact him regarding a potential project or purchase.
Managing knowledge and relationship by web to improve sales efficacy - SFE Su...USP e Plexus
Presentation exploring how pharma industry in Brazil and around world are using the web 2.0 to establish interactions with medical community (social networking, twitter, facebook, youtube, linkedin, etc)
The document discusses various foreign exchange instruments:
1. It describes foreign currency term loans and foreign currency leverage loans that allow companies to free up money tied in long-term assets or leverage investment products.
2. It explains that bonds provide fixed interest rates over long terms, which aids in budgeting, and ensures loans can be retired without refinancing.
3. It provides details on commercial paper, which is a short-term promissory note that large companies issue to raise cash, and American Depositary Receipts (ADRs), which allow non-US companies to have their stock traded on American markets.
consumer's preference and satisfaction towards telecom operatorsandeepjalebar
this project is entitled to have an idea about the current scenario of the telecom industry and consumers satisfaction and their preferences as per the level of service that are been provided by these operators.
18059386 Indian Industrial Law 4 Major Laws Industrial Dispute Act Payment Of...007rashu
This document provides an overview of key industrial laws and concepts in India including the Industrial Disputes Act of 1947. It defines important terms like industry, employer, workman, and public utility service. It describes authorities established under the Act to deal with industrial disputes. It also explains concepts like awards, settlements, strikes, lockouts, layoffs and retrenchments. It provides details on notice periods for strikes and lockouts, including in public utility services. It discusses wages payable during legal and illegal strikes or lockouts and penalties for violating provisions.
Risk Adjustment for DRG-Case Mix for Performance Evaluation of “Hospital Esta...Marcelo Neubauer
Apresentação Oral na 29º edição da ISQua, congresso da International Society for Quality in Health Care (Genebra 2012) com o título: Risk Adjustment for DRG-Case Mix for Performance Evaluation of Hospital Estadual de Diadema
The document lists four major American cities: New York, Los Angeles, Washington, and Chicago. These cities represent some of the largest and most influential urban areas in the United States.
The document provides a historical overview of the Cheviot Hills neighborhood in Los Angeles through a series of photographs spanning from the late 1800s to modern day. It shows the development of the area from the construction of homes in the 1920s, schools in the 1930s, and the Santa Monica Freeway in the 1960s. It also highlights the growth of UCLA from the 1920s to today, as well as the addition of local landmarks like the Mormon Temple in the 1950s and restaurants like The Apple Pan. The photographs trace the commercial development of Westwood Village and surrounding areas over time.
Emily Oliver Vidal is a 40-year-old philosophy teacher who has studied for 5 years to become a teacher. She loves her job teaching philosophy and would not want to change careers or move to England for a higher paying job, as she enjoys living in Barcelona where she currently resides. She has a boyfriend but does not live with her parents and enjoys dogs, yoga, classical music and opera in her free time.
Emily Oliver Vidal is a 40-year-old philosophy teacher who has studied for 5 years to become a teacher. She loves her job teaching philosophy and would not want to change careers or move to England for a higher paying job, as she enjoys living in Barcelona where she currently resides. She has a boyfriend but does not live with her parents and enjoys dogs, yoga, classical music and opera.
The document provides a historical overview of the Cheviot Hills neighborhood in Los Angeles through a series of photographs spanning from the late 1800s to present day. It shows the development of the area from the construction of homes in the 1920s, schools in the 1930s, and the Santa Monica Freeway in the 1960s. It also highlights the growth of UCLA from the 1920s to today, as well as the addition of local landmarks like the Mormon Temple, Apple Pan restaurant, and Century City shopping center over time. The series of photographs captures how the neighborhood has evolved from its early days to the present.
Un niño llamado Alberto escuchó un ruido mientras andaba en bicicleta y decidió investigar. Se encontró con una niña llamada Juli cuyo perro, Shagi, se había escapado asustado por un cohete. Alberto accedió a ayudar a Juli a buscar a Shagi. Recorrieron la ciudad en bicicleta hasta que recordaron que cuando Shagi tenía miedo iba al parque, así que fueron allí y lo encontraron detrás de una cabaña, pudiendo así regresar a casa con el perro encontrado
MSD e as Redes Sociais - incluindo legados Merck Sharp Dohme, Schering Plough...USP e Plexus
O documento analisa a presença da empresa MSD (Merck Sharp & Dohme) na web 2.0, mapeando as comunidades e perfis da empresa em redes sociais como Orkut, Twitter e Facebook, além de blogs e fóruns, encontrando diversas páginas e menções à MSD e empresas associadas.
This thesis examines the impact of corporate social responsibility (CSR) activities on the brand equity of telecommunications companies in India. The document outlines the objectives, which are to identify the CSR initiatives of telecom companies in India and determine the impact of CSR activities on brand equity. The research methodology uses descriptive research and exploratory research approaches with a questionnaire and analysis of secondary data sources. The targeted respondents are managers of corporate communication divisions who can provide insight into companies' CSR motivations and activities. The thesis will analyze how CSR relates to brand equity factors like brand loyalty, awareness, association and perceived quality.
A Study On Employee Perception Towards Performance Appraisal System In Arun I...Jill Brown
This document summarizes a study on employee perceptions of performance appraisal systems at Arun Industries. It finds that the current system, which is based on seniority, is unsatisfactory to most employees. In contrast, an ideal system proposed in a survey receives more positive feedback. Statistical analysis using chi-square tests and percentage analysis show that employees prefer a system that incorporates regular feedback, objective setting, and development planning versus the current seniority-based approach. The study aims to provide suggestions to improve Arun Industries' performance appraisal system.
A STUDY ON CUSTOMER SATISFACTION IN RAMESH ELECTRICALS AND CONTRACTORSHimanshu Sikarwar
This document provides information about a study conducted on customer satisfaction at Ramesh Electricals and Contractors. It includes details about the company profile, the services offered by the company, a literature review on customer satisfaction, and the objectives and scope of the study. The study aims to understand customer purchase behavior and the factors considered before purchasing selected products and services from Ramesh Electricals. Data was collected through a survey of 200 customers and analyzed using various statistical tools to understand customer satisfaction levels. Key findings and suggestions are provided along with a conclusion.
Writekraft Research and Publications LLP was initially formed, informally, in 2006 by a group of scholars to help fellow students. Gradually, with several dissertations, thesis and assignments receiving acclaim and a good grade, Writekraft was officially founded in 2011 Since its establishment, Writekraft Research & Publications LLP is Guiding and Mentoring PhD Scholars.
Our Mission:
To provide breakthrough research works to our clients through Perseverant efforts towards creativity and innovation”.
Vision:
Writekraft endeavours to be the leading global research and publications company that will fulfil all research needs of our clients. We will achieve this vision through:
Analyzing every customer's aims, objectives and purpose of research
Using advanced and latest tools and technique of research and analysis
Coordinating and including their own ideas and knowledge
Providing the desired inferences and results of the research
In the past decade, we have successfully assisted students from various universities in India and globally. We at Writekraft Research & Publications LLP head office in Kanpur, India are most trusted and professional Research, Writing, Guidance and Publication Service Provider for PhD. Our services meet all your PhD Admissions, Thesis Preparation and Research Paper Publication needs with highest regards for the quality you prefer.
Our Achievements:
NATIONAL AWARD FOR BEST RESEARCH PROJECT (By Hon. President APJ Abdul Kalam)
GOLD MEDAL FOR RESEARCH ON DISABILITY (By Disabled’s Club of India)
NOMINATED FOR BEST MSME AWARDS 2017
5 STAR RATING ON GOOGLE
We have PhD experts from reputed institutions/ organizations like Indian Institute of Technology (IIT), Indian Institute of Management (IIM) and many more apex education institutions in India. Our works are tailored and drafted as per your requirements and are totally unique.
From past years our core advisory members, research team assisted research scholars from various universities from all corners of world.
Subjects/Areas We Cover:
Management, Commerce, Finance, Marketing, Psychology, Education, Sociology, Mass communications, English Literature, English Language, Law, History, Computer Science & Engineering, Electronics & Communication Engineering, Mechanical Engineering, Civil Engineering, Electrical Engineering, Pharmacy & Healthcare.
Writekraft Research and Publications LLP was initially formed, informally, in 2006 by a group of scholars to help fellow students. Gradually, with several dissertations, thesis and assignments receiving acclaim and a good grade, Writekraft was officially founded in 2011 Since its establishment, Writekraft Research & Publications LLP is Guiding and Mentoring PhD Scholars.
Our Mission:
To provide breakthrough research works to our clients through Perseverant efforts towards creativity and innovation”.
Vision:
Writekraft endeavours to be the leading global research and publications company that will fulfil all research needs of our clients. We will achieve this vision through:
Analyzing every customer's aims, objectives and purpose of research
Using advanced and latest tools and technique of research and analysis
Coordinating and including their own ideas and knowledge
Providing the desired inferences and results of the research
In the past decade, we have successfully assisted students from various universities in India and globally. We at Writekraft Research & Publications LLP head office in Kanpur, India are most trusted and professional Research, Writing, Guidance and Publication Service Provider for PhD. Our services meet all your PhD Admissions, Thesis Preparation and Research Paper Publication needs with highest regards for the quality you prefer.
Our Achievements:
NATIONAL AWARD FOR BEST RESEARCH PROJECT (By Hon. President APJ Abdul Kalam)
GOLD MEDAL FOR RESEARCH ON DISABILITY (By Disabled’s Club of India)
NOMINATED FOR BEST MSME AWARDS 2017
5 STAR RATING ON GOOGLE
We have PhD experts from reputed institutions/ organizations like Indian Institute of Technology (IIT), Indian Institute of Management (IIM) and many more apex education institutions in India. Our works are tailored and drafted as per your requirements and are totally unique.
From past years our core advisory members, research team assisted research scholars from various universities from all corners of world.
Subjects/Areas We Cover:
Management, Commerce, Finance, Marketing, Psychology, Education, Sociology, Mass communications, English Literature, English Language, Law, History, Computer Science & Engineering, Electronics & Communication Engineering, Mechanical Engineering, Civil Engineering, Electrical Engineering, Pharmacy & Healthcare.
Writekraft Research and Publications LLP was initially formed, informally, in 2006 by a group of scholars to help fellow students. Gradually, with several dissertations, thesis and assignments receiving acclaim and a good grade, Writekraft was officially founded in 2011 Since its establishment, Writekraft Research & Publications LLP is Guiding and Mentoring PhD Scholars.
Our Mission:
To provide breakthrough research works to our clients through Perseverant efforts towards creativity and innovation”.
Vision:
Writekraft endeavours to be the leading global research and publications company that will fulfil all research needs of our clients. We will achieve this vision through:
Analyzing every customer's aims, objectives and purpose of research
Using advanced and latest tools and technique of research and analysis
Coordinating and including their own ideas and knowledge
Providing the desired inferences and results of the research
In the past decade, we have successfully assisted students from various universities in India and globally. We at Writekraft Research & Publications LLP head office in Kanpur, India are most trusted and professional Research, Writing, Guidance and Publication Service Provider for PhD. Our services meet all your PhD Admissions, Thesis Preparation and Research Paper Publication needs with highest regards for the quality you prefer.
Our Achievements:
NATIONAL AWARD FOR BEST RESEARCH PROJECT (By Hon. President APJ Abdul Kalam)
GOLD MEDAL FOR RESEARCH ON DISABILITY (By Disabled’s Club of India)
NOMINATED FOR BEST MSME AWARDS 2017
5 STAR RATING ON GOOGLE
We have PhD experts from reputed institutions/ organizations like Indian Institute of Technology (IIT), Indian Institute of Management (IIM) and many more apex education institutions in India. Our works are tailored and drafted as per your requirements and are totally unique.
From past years our core advisory members, research team assisted research scholars from various universities from all corners of world.
Subjects/Areas We Cover:
Management, Commerce, Finance, Marketing, Psychology, Education, Sociology, Mass communications, English Literature, English Language, Law, History, Computer Science & Engineering, Electronics & Communication Engineering, Mechanical Engineering, Civil Engineering, Electrical Engineering, Pharmacy & Healthcare.
Writekraft Research and Publications LLP was initially formed, informally, in 2006 by a group of scholars to help fellow students. Gradually, with several dissertations, thesis and assignments receiving acclaim and a good grade, Writekraft was officially founded in 2011 Since its establishment, Writekraft Research & Publications LLP is Guiding and Mentoring PhD Scholars.
Our Mission:
To provide breakthrough research works to our clients through Perseverant efforts towards creativity and innovation”.
Vision:
Writekraft endeavours to be the leading global research and publications company that will fulfil all research needs of our clients. We will achieve this vision through:
Analyzing every customer's aims, objectives and purpose of research
Using advanced and latest tools and technique of research and analysis
Coordinating and including their own ideas and knowledge
Providing the desired inferences and results of the research
In the past decade, we have successfully assisted students from various universities in India and globally. We at Writekraft Research & Publications LLP head office in Kanpur, India are most trusted and professional Research, Writing, Guidance and Publication Service Provider for PhD. Our services meet all your PhD Admissions, Thesis Preparation and Research Paper Publication needs with highest regards for the quality you prefer.
Our Achievements:
NATIONAL AWARD FOR BEST RESEARCH PROJECT (By Hon. President APJ Abdul Kalam)
GOLD MEDAL FOR RESEARCH ON DISABILITY (By Disabled’s Club of India)
NOMINATED FOR BEST MSME AWARDS 2017
5 STAR RATING ON GOOGLE
We have PhD experts from reputed institutions/ organizations like Indian Institute of Technology (IIT), Indian Institute of Management (IIM) and many more apex education institutions in India. Our works are tailored and drafted as per your requirements and are totally unique.
From past years our core advisory members, research team assisted research scholars from various universities from all corners of world.
Subjects/Areas We Cover:
Management, Commerce, Finance, Marketing, Psychology, Education, Sociology, Mass communications, English Literature, English Language, Law, History, Computer Science & Engineering, Electronics & Communication Engineering, Mechanical Engineering, Civil Engineering, Electrical Engineering, Pharmacy & Healthcare.
Writekraft Research and Publications LLP was initially formed, informally, in 2006 by a group of scholars to help fellow students. Gradually, with several dissertations, thesis and assignments receiving acclaim and a good grade, Writekraft was officially founded in 2011 Since its establishment, Writekraft Research & Publications LLP is Guiding and Mentoring PhD Scholars.
Our Mission:
To provide breakthrough research works to our clients through Perseverant efforts towards creativity and innovation”.
Vision:
Writekraft endeavours to be the leading global research and publications company that will fulfil all research needs of our clients. We will achieve this vision through:
Analyzing every customer's aims, objectives and purpose of research
Using advanced and latest tools and technique of research and analysis
Coordinating and including their own ideas and knowledge
Providing the desired inferences and results of the research
In the past decade, we have successfully assisted students from various universities in India and globally. We at Writekraft Research & Publications LLP head office in Kanpur, India are most trusted and professional Research, Writing, Guidance and Publication Service Provider for PhD. Our services meet all your PhD Admissions, Thesis Preparation and Research Paper Publication needs with highest regards for the quality you prefer.
Our Achievements:
NATIONAL AWARD FOR BEST RESEARCH PROJECT (By Hon. President APJ Abdul Kalam)
GOLD MEDAL FOR RESEARCH ON DISABILITY (By Disabled’s Club of India)
NOMINATED FOR BEST MSME AWARDS 2017
5 STAR RATING ON GOOGLE
We have PhD experts from reputed institutions/ organizations like Indian Institute of Technology (IIT), Indian Institute of Management (IIM) and many more apex education institutions in India. Our works are tailored and drafted as per your requirements and are totally unique.
From past years our core advisory members, research team assisted research scholars from various universities from all corners of world.
Subjects/Areas We Cover:
Management, Commerce, Finance, Marketing, Psychology, Education, Sociology, Mass communications, English Literature, English Language, Law, History, Computer Science & Engineering, Electronics & Communication Engineering, Mechanical Engineering, Civil Engineering, Electrical Engineering, Pharmacy & Healthcare.
AN EMPLOYEE PERCEPTION TOWARDS HR PRACTICESYOGESH KUMAR
This study primarily tells about the various perception levels of the working human forces categorized under varying aspects of the standpoint policies of any management organization..The study essentially focuses on two majorly occurring HR practices namely PA and T&D...
This presentation could fetch you good gains in acquiring prime knowledge over elemental facets of human resource management | human resource development over a period of time wherein you will be able to analyse and ascertain the chain flow of the prolonging process withheld in the core subject of study that primarily describes on the perception levels of the employees over the hr practices amended at the mgmt organization for its well functioning & regularise routines.
Customer Satisfaction about the Product with Special Reference to Rusee’s Food’sIRJET Journal
This document discusses a study on customer satisfaction with Rusee's Foods products. The study aims to identify issues faced by competitors and steps to increase customer satisfaction with Rusee's foods. A literature review is presented on topics related to customer satisfaction, including the impact of promotions, service quality expectations, and branding. The research methodology discusses using a descriptive and diagnostic design with a sample of 50 customers to understand characteristics using questionnaires and statistical analysis tools like Garrett's ranking technique. The goal is to understand customer satisfaction levels and identify areas for improvement.
This document appears to be a summer training report submitted by a student named Aparna Sharma to fulfill requirements for an MBA degree. The report focuses on assessing customer satisfaction at Sri Krishna Rolling Mills Ltd. in Jaipur, India. It includes chapters on the company profile, research methodology used in the study, data analysis and interpretation of findings, and conclusions. The research methodology discusses objectives of studying factors influencing customer purchase decisions and satisfaction levels. A sample of 35 current and past customers in Jaipur was used to collect primary data through random and stratified sampling.
Writekraft Research and Publications LLP was initially formed, informally, in 2006 by a group of scholars to help fellow students. Gradually, with several dissertations, thesis and assignments receiving acclaim and a good grade, Writekraft was officially founded in 2011 Since its establishment, Writekraft Research & Publications LLP is Guiding and Mentoring PhD Scholars.
Our Mission:
To provide breakthrough research works to our clients through Perseverant efforts towards creativity and innovation”.
Vision:
Writekraft endeavours to be the leading global research and publications company that will fulfil all research needs of our clients. We will achieve this vision through:
Analyzing every customer's aims, objectives and purpose of research
Using advanced and latest tools and technique of research and analysis
Coordinating and including their own ideas and knowledge
Providing the desired inferences and results of the research
In the past decade, we have successfully assisted students from various universities in India and globally. We at Writekraft Research & Publications LLP head office in Kanpur, India are most trusted and professional Research, Writing, Guidance and Publication Service Provider for PhD. Our services meet all your PhD Admissions, Thesis Preparation and Research Paper Publication needs with highest regards for the quality you prefer.
Our Achievements:
NATIONAL AWARD FOR BEST RESEARCH PROJECT (By Hon. President APJ Abdul Kalam)
GOLD MEDAL FOR RESEARCH ON DISABILITY (By Disabled’s Club of India)
NOMINATED FOR BEST MSME AWARDS 2017
5 STAR RATING ON GOOGLE
We have PhD experts from reputed institutions/ organizations like Indian Institute of Technology (IIT), Indian Institute of Management (IIM) and many more apex education institutions in India. Our works are tailored and drafted as per your requirements and are totally unique.
From past years our core advisory members, research team assisted research scholars from various universities from all corners of world.
Subjects/Areas We Cover:
Management, Commerce, Finance, Marketing, Psychology, Education, Sociology, Mass communications, English Literature, English Language, Law, History, Computer Science & Engineering, Electronics & Communication Engineering, Mechanical Engineering, Civil Engineering, Electrical Engineering, Pharmacy & Healthcare.
Project monitoring and evaluation by Samuel Obino MokayaDiscover JKUAT
This document discusses project monitoring and evaluation. It defines monitoring as assessing project implementation against agreed schedules to identify successes and problems. Evaluation assesses a project's relevance, performance, impact and effectiveness. Several monitoring and evaluation tools are described, including reports, validation, participation and different types of evaluations. Good monitoring and evaluation provides feedback to improve projects and identify issues early. It should establish indicators and collect data through methods like interviews, observation and documentation review.
Research is highly dependent upon the skills and knowledge of researcher. Read this document shared to know about assessment of different types of research methodologies.
This document summarizes a study on the organizational culture of Symbiosys Technologies in Visakhapatnam, India. It was submitted by Sharmila Timmala in partial fulfillment of the requirements for a Bachelor of Business Administration degree under the guidance of Mrs. Rajeswari Eerni. The study assesses the existing organizational culture and its impact on employee behavior through surveys of 100 employees. It aims to provide an accurate assessment of the culture from employee perspectives and understand factors like employee relationships, feelings toward management, participation in decision-making, and motivations.
This document summarizes a study on the service quality of Minda Nexgen Ltd. in government projects. It was conducted by Prasanna. S as part of their Master of Business Administration degree program at Panimalar Engineering College. The study examined Minda Nexgen's quality, services, pricing, and strategies for government projects in comparison to other companies. It utilized descriptive research methods like questionnaires and company records to collect data over a period of one month. The findings suggest that many beneficiaries want Minda to improve service quality and reduce defects to gain more government projects. In conclusion, the study evaluated Minda Nexgen's performance on government contracts and provided suggestions.
A study on service quality assessment in state bank of travancoreBella Meraki
This research is an empirical assessment of service quality in State Bank of Travancore. Service Quality is the degree of excellence in the service performance. It is the degree and direction of discrepancy of service quality. The difference between the service expectations and service perceptions of customers is what is termed as service quality gap.
The study has been aimed at diagnosing the quality of service rendered by identifying the service quality gap in the regional branch of State Bank of Travancore in Thiruvananthapuram district and making necessary suggestions.
The data for the study has been collected on the basis of simple random sampling method through a questionnaire prepared for the purpose of being filled in at interviews with customers. The data collected has been classified on the basis of age, gender, occupation, annual income and educational background for the purpose of analysis. The data collected was tabulated with care and thereafter analyzed suitably. The analysis has been done on the basis of STATISTICAL & RANK CORRELATION instrument. The basic assumption of it is that the customers evaluate a firm’s service quality by comparing their five perceptions and expectations. The scaling in SERVICE QUALITY is based on the five dimensions of service quality namely tangibility, reliability, responsiveness, assurance and empathy.
The results of this study also offer support for the intuitive notion that improving service quality can increase the competitiveness of the organization. The report has been presented on the basis of the analysis made and suitable suggestion have been recommended.
This document provides information about a project titled "Impact of organizational culture on employee performance at Sona Koyo Steering Systems Ltd." conducted by Aditi Vashistha for her IMBA program. It includes an acknowledgment, declaration, table of contents, and introduction discussing the research problem, need for study, objectives, hypotheses, and methodology. The theoretical background discusses definitions of organizational culture, how it affects organizations and employee performance/satisfaction. The document lays out the structure of the study and justifications for the approach.
Study on after sales and service in tvsProjects Kart
The document provides an overview of TVS Motor Company including:
- TVS Motor Company is one of India's leading two-wheeler manufacturers based in Hosur, Tamil Nadu.
- It started as a moped division in 1979 and later had a joint venture with Suzuki, becoming a leader in 100cc motorcycles.
- TVS Motor Company is part of the larger TVS Group, a diversified conglomerate with presence in automotive, electronics, and other industries.
1. CERTIFICATE <br /> Certified that this Industry Profiling and Global competitiveness Survey Project Report on “Consumer’s preference and satisfaction towards pre-paid GSM telecom service provider in Indore” is a bona fide work of Sandip Jalebar [roll no. IM2K6-65] carried out in partial fulfillment for the award of degree of master of business administration of International Institute of Professional studies under my guidance. <br /> The Project Report is up to the standard and I forward it on his behalf for getting it evaluated as per the existing Ordinances .<br /> <br />Date: signature<br /> Place: Name & Designation <br /> <br />ACKNOWLEDGEMENT<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />At the moment of accomplishing of a virtuous project work, to my satisfaction, I wish to express my profound sense of gratitude and indebtedness towards my project supervisor Miss Shikha Chaturvedi, for her efficacious advices, perpetual and prolific encouragement and creative criticisms during the course of this work, and in the preparation of this project work. Without her rigorous help and amiability, it would have been impossible to bring this work to completion.<br /> <br /> Sandip Jalebar<br />RESEARCH MEANING:<br />Research in common parlance is referred to a search for knowledge. One can also define research as a scientific and systematic search for pertinent information on a specific topic. D. Slesinger and M. Stephenson in the encyclopedia of social sciences define research as “the manipulation of things, concepts or symbols for the purpose of generalizing to extend, correct or verify knowledge, whether that knowledge aids in construction of theory or in the practice of an art”. Research is thus an original contribution to the existing stock of knowledge making for its advancement. It is pursuit of truth with the help of study, observation, comparison and experiment. In short the search for knowledge through objective and systematic method of finding solution to a problem is research. <br />3.1. Research methods:<br />Those methods which are used by the researcher during the course of studying research problem are termed on research methods.<br />3.2. Research methodology:<br />The research methodology, not only the research methods are but also consider the logic behind the methods. They are in the contest of our research studied. And explain why we are using a particular method or techniques and we are not using others.<br />RESEARCH PROCESS<br />Where, F= feedback (helps in controlling the subsystem to which it is transmitted)FF=feed forward (serves the vital function of providing criteria for evaluation) <br /> FIGURE: Research process in flow chart<br />Descriptive research design:<br />In includes surveys, and facts finding enquires of different kinds. The major purpose of descriptive research is description of state of affairs on it exists at present. The main character of this method is that the researcher has no control threw over the variables. He can report what has happen or what is happening.<br />2.2 Statement of problem: <br />Study on service quality and its impact on customer satisfaction in the telecom sector with reference to mobile service providers.<br />2.3 Objectives of the study:<br />2.3.1 Primary objective:<br />Assessment of quality of service provided by basic and cellular mobile service providers.<br />Customer satisfaction surveys for assessing the customer perceptions of the service.<br />2.3.2 Secondary objective:<br />Identify the various criteria considered by a customer before choosing a particular mobile service provider.<br />Obtain a clear picture of the various marketing efforts and communications adopted by the various mobile service providers.<br />Analyze the current trends and reasons for favorability towards specific mobile service providers<br />Identify shortcomings in the existing mobile services provided.<br />Provide suggestions based on findings.<br />2.4 Hypothesis:<br />H1 = quality of service has an impact on customer satisfaction in the telecom service industry.<br />H2 = quality of service does not have any impact on customer satisfaction in the telecom service industry.<br />2.5 Sampling design:<br />2.5.1 Population:<br />The population includes all the existing and potential users of different mobile services in Indore.<br />2.5.2 Sample unit:<br />The sample unit includes all the existing and potential users of different mobile services within Indore.<br />2.5.3 Sample Size:<br />The study will be restricted to 140 respondents<br />2.5.4 Sampling techniques:<br />Convenience sampling<br />2.6 Data collection:<br />2.6.1 Primary data<br />Primary data will be obtained through an interview schedule designed with rating-scale and close-ended questions that will be logically framed basically aimed at achieving the objectives of the study.<br />2.6.2 Secondary data:<br />Secondary data will be obtained through information from previous literature, reports, newspapers, reference books, magazines and websites.<br />2.7 Statistical design:<br />The collected data will be classified with the help of statistical tools like percentages, arithmetic mean and correlation for the purpose of analysis. Data will then be analyzed and inferences are drawn from the analysis. Findings will be illustrated in the form of tables, graphs and charts wherever necessary.<br /> Measures of Location – Mean median & mode<br /> Measures of Spread – Variance, standard deviation, range <br />For preference analysis rank average method is used.<br /> For testing the hypothesis CHI () – square is used.<br />2.8 Contribution of the study:<br />Determination of the best service provider in the industry (within Indore).<br />Find out the quotient of brand – loyalty and impact of brand in the market amongst the customers.<br />Analyze the depth of influence the advertisements exert over the consumer’s behavior and choice.<br />2.9 Limitations of the study:<br />Recall bias of the respondents.<br />Study limited to Indore city and therefore before generalization to other cities, unique features of those cities to be considered.<br />Time factor is considered to be another limitation here as the time involved is less.<br />The sample size is small. A better analysis would be carried out with a larger sample size.<br />Price war in recent time is much influencing the users to switch off from one service provider to another.<br />ANALYSIS AND INTERPRETATION <br />INTRODUCTION:<br />This chapter is allocated for analysis and interpretation of data which were collected through questionnaire. The analysis of consumer satisfaction and preference level will be discuss here with the help of percentage, chi () - square and other relevant test.<br />Sample size for the overall analysis is 140.<br />Respondent profile:<br />GenderNumber of respondents% of respondentsMale8560.7Female5539.3total140100<br />Interpretation: From the above tabulated data, it can be inferred that the gender profile of the respondents includes 85 males i.e., 60.7% of the respondents and 55 females i.e., the remaining 39.3% of the respondents.<br />Age profile:<br />AGEMALEFEMALETOTALPERCENTAGEBELOW 17 YRS85139.217-25 YRS45267150.725-40 YRS22163827.3ABOVE 40 YRS1081812.8TOTAL8555140100<br />INTERPRETATION: the above chart shows that majority of respondent were in between the age group from 17-40 years contributing nearly around 78% in total. Respondent between age group 17-25 years mostly being students were found to be easily accessible for the survey and contributed nearly half of the respondent with 50.7% in total out of 140 respondents. Respondents below 17 years and above 40 years were less in number.<br />Educational qualification:<br />QUALIFICATIONMALE FEMALETOTALTOTAL %UP TO 10TH1441813GRADUATION28204834POST GRADUATION32245640OTHERS1171813TOTAL8555140100<br /> <br />Interpretation: the above graph shows that majority of the respondent were either a graduate or a post graduate with (34% and 40%) 74% accounting over all. A fewer respondent were from high school and other degree holder such as senior secondary, M.Phil or a PhD holder. So the as per education is concern majority were literate which shows that they were aware of the services they used.<br />OCCUPATION:<br />OCCUPATIONMALEFEMALETOTALTOTAL%STUDENT38327050BUSINESS1411511PROFESSIONAL1351813EMPLOYEE1962518HOME MAKER111128TOTAL8555140100<br />Interpretation: from the above graph it has been observed that the half of the respondents was students followed employees accounting for nearly 18% of the total respondent. A marginal % (in between 8-12%) was contributed by professional, businessmen and homemaker.<br />Industry profile:<br />Interpretation:<br />Monthly expenses on mobile:<br />EXPENSESMALEFEMALETOTALPERCENTAGE>Rs.15019113021.5Rs.150-30031174834.3Rs. 300-50017234028.5<Rs.5001842215.7TOTAL8555140100<br />X- Axis represents the respondent<br />INTREPRETATION: above graph shows that majority of population is spending between Rs.150 to 300 followed by Rs.300- 500. Near around 15%of population is spending a handsome amount above Rs. 500 mark for their communication expenditure monthly.<br />Service offered by operator and behavior analysis of employees<br />SERVICESSTUDENTBUSINESSPROFESSIONALEMPLOYEEHOMEMAKERTOTALCALL RATE559818898SMS38558258NETWORK32101515577VALUE ADDED2241312253TOTAL14728415317140<br />Interpretation: <br />DURATION OF USE OF A PARTICULAR TELECOM SERVICE:<br />OPERATOR<=2 MONTHS6-8 MONTHS1-2 YEAR>=2 YEARSTOTALAIRTEL56111638TATA DOCOMO112233RELAINCE SMART222511IDEA56111234VODAFONE4419BSNL24915TOTAL140<br />Determination of time period a customer generally have been using service of a particular telecom operator (switch off time)<br /> <br />CHI () – SQUARE ANALYSIS<br />CUSTOMER SATISFACTION WITH SERVICE QUALITY DIMENSION- RELIABABILITY AND RESPONSIVENESS<br />R1- Test of dependence between operator selection and delivery of SMS, MMS, voice message and other services.<br />OPERATORPOORNEUTRALGOODTOTAL AIRTEL8151538DOCOMO9141033SMART16211IDEA8161034VODAFONE1359BSNL55515TOTAL325947140<br />EXPECTED VALUE: <br />OPERATORPOORNEUTRALGOOD AIRTEL8.6816.0112.75DOCOMO7.5413.911.07SMART2.514.643.69IDEA7.7714.3211.41VODAFONE2.053.793.02BSNL3.436.325.04<br />@10degree of freedom and @5% level of significance<br />Observed -square value =6.3553<br /> - Square tabulated value=18.307<br />Interpretation: It can be inferred that the observed value is less than the tabulated value so we can say that delivery of SMS, MMS, voice message and other services is not much of concerning factor on selection of telecom operators by the customer.<br />R2- Test of dependence between operator selection and customer care and handling complaints.<br />OBSERVED VALUE:<br />OPERATORPOORNEUTRALGOODTOTALAIRTEL7121938DOCOMO7141233SMART45211IDEA1413734VODAFONE1359BSNL47415TOTAL375449140<br />EXPECTED VALUE:<br />OPERATORPOORNEUTRALGOODAIRTEL10.0414.6513.3DOCOMO8.7212.7211.55SMART2.9074.243.85IDEA8.9813.1111.9VODAFONE2.373.473.15BSNL3.965.785.25<br />@10degree of freedom and@5% level of significance<br />Observed -square value =13.0689<br /> - Square table value=18.307<br />Interpretation: Interpretation: It can be inferred that the observed value is less than the tabulated value so we can say that customer care and handling complaints is not much of concerning factor on selection of telecom operators by the customer<br />CUSTOMER SATISFACTION WITH SERVICE QUALITY DIMENSION- TECHNICAL ASPECTS<br /> T1- Test of dependence between operator selection and billing procedure.<br />OBSERVED VALUE:<br />OPERATORPOORNEUTRALGOODTOTALAIRTEL5201338DOCOMO1115733SMART16411IDEA12111134VODAFONE3429BSNL310215TOTAL356639140<br />@10degree of freedom and@5% level of significance<br />Observed -square value =12.0271<br />- Square table value=18.307<br />Interpretation: It can be inferred that the observed value is less than the tabulated value so we can say that billing procedure is not much of concerning factor on selection of telecom operators by the customer<br />Test of dependence between operator selection and innovation.<br />OPERATORPOORNEUTRALGOODTOTALAIRTEL5141938DOCOMO5131533SMART05611IDEA918734VODAFONE0629BSNL45615TOTAL236155140<br /> @10degree of freedom <br />Observed -square value =11.8016<br />- Square table value=18.307<br />Interpretation: It can be inferred that the observed value is less than the tabulated value so we can say that innovation is not much of concerning factor on selection of telecom operators by the customer<br />Test of dependence between operator selection and network.<br />OPERATORPOORNEUTRALGOODTOTALAIRTEL0161838DOCOMO1214733SMART03711IDEA11111234VODAFONE6129BSNL26715TOTAL315153140<br />@10degree of freedom <br />Observed -square value =20.7357<br /> - Square value=18.307<br />Interpretation: It can be inferred that the observed value is more than the tabulated value so we can say that network is a must criteria for selection of telecom operators by the customer<br />CUSTOMER SATISFACTION WITH SERVICE QUALITY DIMENSION- ECONOMY<br />Test of dependence between operator selection and recharge card.<br />OPERATORPOORNEUTRALGOODTOTALAIRTEL5122138DOCOMO4101933SMART36211IDEA1312934VODAFONE1359BSNL48315TOTAL305159140<br />@10degree of freedom and 5% level of significance.<br />Observed -square value =19.6799<br />- Square value=18.307<br />Interpretation: It can be inferred that the observed value is more than the tabulated value so we can say that recharge card is a must criteria for selection of telecom operators by the customer<br />Test of dependence between operator selection and call charge per minute or second.<br />OPERATORPOORNEUTRALGOODTOTALAIRTEL15101238DOCOMO0171533SMART25411IDEA136934VODAFONE0449BSNL67215TOTAL364946140<br />@10degree of freedom and @5% level of significance<br />Observed -square value =20.7183<br />- Square table value=18.307<br />Interpretation: It can be inferred that the observed value is more than the tabulated value so we can say that call charge per minute or second is a must criteria for selection of telecom operators by the customer<br />Showing the details of the factors that may have influence customers in deciding service of which telecom operator they should render.<br />FACTORSSTRONGLY AGREEAGREE DISAGREESRONGLY DISAGREETOTALBRAND IMAGE4055405140ADEVERTISEMENT42443321140OFFERS6248255140VALUE ADDED SERVICES44452823140<br />INTERPRETATION:<br />From the above graph it can be observed that the majority of the respondents were agreed that these four factors were very much influencing before they rendered the services of their respective service provider. Only 27% of respondent were such that they were not much bothered regarding the brand image of the company or the advertisement they do. Around 65% were interested in the current offers and value added service the companies gave. <br /> <br />RANK ANALYSIS:<br />Introduction: here we may rank the above observation from 1-16 as per minimum value must be given the least rank. In case the values are same we assign the mean value to those values.<br />FACTORSSTRONGLY AGREEAGREE DISAGREESRONGLY DISAGREERANK SUMRANK AVGBRAND IMAGE8.5158.51.533.52.0937ADVERTISEMENT1011.57331.51.9687OFFERS161451.536.52.2813VALUE ADDED SERVICE11.5136434.52.1562<br />WHEN THE AVERAGE OF RANKED VALUE IS TAKEN THE TABLE IS AS FOLLOWS:<br />FACTORSBRAND IMAGEADVERTISEMENTOFFERSVALUE ADDED SERVICERANK AVG.2.09371.96872.28132.1562<br />Interpretation:<br />INTERPRETATION:<br />Above figure shows that the offers was the main concern factor while rendering any of the services followed by value added service. Advertisement was not much influencing factor when compared to rest of the factors. Brand image certainly plays a great role but when the offering are concern it stands behind.<br />QUESTIONNAIRE<br />Dear Respondent,<br />This questionnaire is a part of research work conducted on “CONSUMER’S PREFERENCE AND SATISFACTION TOWARDS POSTPAID GSM TELECOM SERVICE PROVIDER IN INDORE”, in partial fulfillment of degree of MASTERS OF BUSINESS ADMINISTRATION. <br /> Please take a few minutes to answer the following question. Your honest opinions, comments and suggestions are extremely important to us.<br />Personal profile:<br />Name (optional): …………………………..<br />Gender: M F<br />Marital status: Married Unmarried<br />Please tick the suitable options:<br />1. In which age group do you fall?<br />(a) Below 17yrs (b) 17-25yrs (c) 25-40yrs (d) above 40yrs<br />2. Your educational qualification:<br />(a) Up to 10th (b) graduation (c) post graduation <br /> (d) Others: ……………………………. <br />3. Occupation<br />(a) Student (b) business (c) professional (d) employee (e) homemaker<br />5. Which Telecom Service do you possess?<br />(a) AIRTEL (b) TATA DOCOMO (c) Reliance SMART (d) IDEA (e) VODAFONE (f) BSNL (g) others …………………………………………<br />6. Your monthly expenses on mobile<br />(a) less than Rs.150 (b) Rs.150-350 (c)Rs.350-700 (d) aboveRs.700<br />7. Which services are more helpful to you while using your Telecom Service?<br />(a) Call rates (b) SMS service (c) Network (d) Value added service<br />8. How long you have been using the services of current telecom operator?<br />(a) Less than 2month (b) 6-8 months (c) 1-2 years (d) more than 2years<br />9. If you are asked to select among the following as first preference which would you choose? <br />(a) AIRTEL (b) TATA DOCOMO (c) Reliance SMART (d) IDEA (e) VODAFONE (f) BSNL (g) others …………………………………………<br />CUSTOMER SATISFACTION WITH SERVICE QUALITY DIMENSIONS<br />In your opinion, how does the service quality of your network meet your expectations in terms of the following dimensions? TICK the appropriate answer<br /> DIMENSIONS <br />RELIABILITY AND RESPONSIVENESSPOORNEUTRALGOODR1delivery of SMS, MMS, voice message and other servicesR2Customer care and handling complaintsTECHNICAL QUALITIEST1Billing procedureT2Network innovativeness- ability to use current technology to improve servicesT3Network coverageECONOMY (How economical is the use of your telecom service in terms ofE1Recharge cards and their denominationsE2The call charge per minute or second<br />Please make a tick mark on factors that may have influenced you to decide your telecom operator<br />FACTORSStrongly agreeagreedisagreeStrongly disagreeD1Brand image D2Advertisement (TV commercials, newspaper, banners, hoardings)D3Offers ( SIM card offered with initial balance, life time validity)D4Value added service (GPRS, newspaper, entertainment, downloads, travel etc.)<br />Overall, tell us how much you are satisfied or dissatisfied with your telecom operator. Put up a tick mark with the facial that expresses best<br />Very dissatisfied dissatisfied neutral satisfied very satisfied <br />Feedback if any………………………………………………………………………………………….<br />…………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………..<br />Thank you…..<br />