Field Service Summit UK 2016 Agenda

Rethinking Risk/Reward & Repair.
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12th
April 2016,Oxford
ConferenceVenue-StHugh’sCollege,Oxford
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OwnConference!
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18sessions
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FIELD SERVICE SUMMIT2016
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PARTNERS:
Service
FIELDSERVICENEWS
MEDIAPARTNER:
JAN VAN VEEN

The tools,skill requirements and
business models of Field Service are
undergoing a transformation as busi-
nesses and consumers continue to shift
away from products to services.While
this shift is driven by convenience and
predictability - it poses major challeng-
es for businesses seeking to reimagine
their product-market fit,and retool
their sales and service operation.
Research firm Gartner says that 89 per cent of companies now
compete on the quality of the service experience - underlining that
the critical importance of getting the right balance between service
levels and cost.
Customers require companies to be responsive in hours not days - and
responsiveness by itself is not something companies can charge for.
Service availability is an essential part of being competitive.
Fail to turn up on schedule, and your service failure is now increasingly
visible on social media.With customers buying service availability
rather than a product in a box, prolonged downtime presents the
really terrifying prospect of instant feedback on your service offering.
Unless you can address these challenges your business reputation can
collapse very quickly.
Customer expectations of service are definitely getting higher and
higher: you can no longer get away with telling a customer you’ll
schedule service on a given day. Expectations are for two-hour service
slots, and this puts huge pressure on organisations.
The implications of field service failure are not just reputational - many
suppliers of products and services in regulated industries are required
by law to meet strict SLAs or face penalties. Response times in the oil
and gas sector can be 15-minutes; hospitals run diagnostic equipment
24/7,andunscheduleddowntimecanhavelife-threateningconsequences.
If the costs of failure are increasing,then so too are the costs of success:
service engineers are an endangered species.Finding engineers willing
to spend 180 days or more on the road is getting harder and therefore
more expensive,just as the the pressure of meeting those increasing
customer expectations is growing.
Failure to retain precious field service talent can have a very negative
impact on the bottom line: field service budgets fail to add up if staff
churn rates rise.
And the good news? Well, you’re not alone.
Field Service Summit 2016 is the UK’s top gathering of service and
operations directors from the country’s biggest organisations - a
conference that revolves around conversation and idea exchange. Field
service leaders from manufacturing, IT services, telcos and utilities
will be meeting in April to discuss where the opportunities lie for their
teams. I hope you can join us in Oxford.
Cheers,
James Smith, Research Director, Copperberg
Ps.Add me on LinkedIn - se.linkedin.com/in/geezer - and let me know
what you think of the agenda!
12th
April - Conference
8.am Registration
8.45am Chairman’s Welcome
9.00am Keynote:
9.15am Panel 1: Rethinking Field Service
9.45am Idea Blitz 1: Choose Your Topic!
10.15am Coffee Croissant Break
11.45am Sponsor Keynote
12.00pm Networking Lunch
1.00pm Keynote: Service Margins
1.15pm Panel 2: Rethinking Service Margins
1.45pm Blue Sky Room: Brainstorm
2.15pm Idea Blitz 4: Choose Your Topic!
2.45pm Tea Biscuits Break
3.15pm Keynote: Customer Experience
3.30pm Panel 3: Rethinking the Customer Experience
4.00pm Idea Blitz 5: Choose Your Topic!
4.30pm Champagne Recap
5.00pm Close of Conference
FIELD SERVICE LEADERSHIP
Field Service Summit 2016 - your kind of conference:
• BuildYour OwnAgenda: Choosefrom18different‘IdeaBlitz’topics!
• World Class Experts: NetworkwiththebiggestnamesinField
Service!
• Lean In: Smallgroupdiscussionenableeverybodytoengageina
relaxedenvironment!
• Community: Connectwithlike-mindedpeersbefore,duringandafter
theevent-throughourdedicatedWhatsAppFieldServiceGroup!
11th
April
- Pre-Conference
Networking Drinks
CONFERENCEATAGLANCE
www.fieldserviceexcellence.co.ukwww.facebook.com/fieldserviceuk #fieldserviceuk
2 FIELD SERVICE SUMMIT 2016

3FIELD SERVICE SUMMIT 2016
TRACK 1:TRANSFORMATION
By using data more effectively asset-heavy companies can
remotely detect, manage and develop condition-monitoring
services to grow their sales and repair business.
How to drive margin improvement by blending together remote
and field support.
• From hindsight to foresight
• Maximising service availability
• Implications of analytics on field service business models
Aly Pinder, Senior Research Analyst,Aberdeen
Group, US
LEARN
1 INTERNET OFTHINGS 2 REMOTE SUPPORT
• Theimplicationsofinformationavailabilityforserviceoperations
• Quick wins low-hanging fruit: who’s doing what?
• Building an investment case for IoT
Bill Pollock, President, Strategies for Growth,
US
• Valuing different service channels
• Profitability vs Service Growth?
• Finding the right balance of remote and field service
Christian Nolte, Global Head of Field Service,
Wincor Nixdorf
LEARN
We create 2.5 quintillion bytes of data daily — 90% of the data
in the world today has been created in the last two years alone.
Field service organisations now have access to an unprecedented
amountofdataabouttheperformanceoftheirtechnicians,vehicles,
equipmenttheyserviceandtheirbusinessperformance.Buthow
accessibleisallthisdata?Howcanitbetransformedintovaluable
informationthatcontributestoincreasedrevenue,reducedcosts
andimprovedcustomersatisfaction?
3 SMARTER DECISION-MAKINGTO IMPROVE FIELD
SERVICE
LEARN
• Efficiency: maximising utilisation, controlling cost
• Service: balancing customer demand and field service supply
• Sustainability: managing safety and risk
Kris Oldland, Editor, Field Service News
Right place, right time, right risk profile: does your fleet
management plan control risk or leave you exposed?
4 FLEET MANAGEMENT
LEARN
FIELDSERVICENEWS
www.fieldserviceexcellence.co.uk www.facebook.com/fieldserviceuk#fieldserviceuk

TRACK 2:WORKFORCE SUPPORT
Providing, managing and securing mobile tools that make a
difference.
Seizing the opportunities that come from connecting and
optimising everything in your ecosystem and empowering your
mobile workforce.
• Back to the future: harnessing the knowledge of retiring workers
• Culture + Structure = Collaboration
• The future of KM in a connected world
Jan van Veen, author‘Customer Centric
Innovation for Sustainable Growth
• How automated scheduling really works to optimise field teams
• How mobility can enhance the engagement between the
mobile technician and the customer
• Using Big Data to forecast mobile field worker staff, skills and
asset requirements
Nick Frank, Director, Frank Partners
LEARN
1 MOBILE TECHNICIAN 2 MANAGING MILLENNIALS: THE MOBILE
GENERATION
• Beammeup,Scotty:Thefutureofwearables
• MobileDeviceManagementinthefield
• HighTech=LowSkills?Impactofmobileonstaffskillsets
Sanjay Patel, Head of IS Strategy,
Architecture and Commercial,
UK Power Networks
• Thenextgenerationofmobileworkers
• AutonomousVehicles
• ConnectedIntelligencetransformingbusiness
• Connectingalleco-systems
Martin Summerhayes, Head of Strategy
Business Change, Fujitsu
LEARN
Capturing, converting and making available tacit information
across the organisation.
How can automation and mobility optimise scheduling,dispatch
and communications with mobile field workers while also
enhancing the customer experience?
LEARN
3 KNOWLEDGE MANAGEMENT 4 HOW MOBILITY CHANGES SCHEDULING
DISPATCH
LEARN
JAN VAN VEEN

TRACK 3: CUSTOMER EXPERIENCE
The role of frontline support in the shift from product to
service.
• Can field engineers sell?
• Beyond spare parts: growing services revenue
• All revenue is not equal: protecting your margins
John Cullen,Vice President,Global Marketing
Brand,Metso Corporation
• The financial cost of over-delivering
• SLA management
• How lean is your team?
Neil Taplin, Director of Operations,Arqiva
LEARN
1 DEMAND CREATION FOR FIELD SERVICE
• Thenecessityofservicemargingrowth
• Repurposingfieldteamsforrevenue
• Integratingthefieldwithsales,marketingfinance
Coen Jeukens, Service Contract Director,
Bosch
Enable your field engineers to generate new service revenue. How do you balance affordability and effectiveness of your
service operations?
LEARN
3 IDENTIFYING REVENUE OPPORTUNITIES 4 SERVICE SUSTAINABILITY
LEARN
• Avoiding critical reputational damage
• Understanding the service persona of different social media
platforms
• Educating customers
Graeme Coyne, Service Manager, Siemens
Triggering customer advocacy with social media tools.
2 SOCIAL SERVICE
LEARN

DETAILED CONFERENCEAGENDA
Choose from 18 different‘Idea Blitz’sessions (see pages 3-5): 30-minute discussion groups focusing on different topics,led by a seasoned practitioner
and/or technology expert.
With no more than 8 delegates per Idea Blitz, you get up-close-and-personal with leading experts and your fellow field service directors - a
perfect opportunity to meaningfully discuss the issues you face in your organisation.
Choose any mix of topics from our three conference tracks - which five sessions will you choose?
UNIQUE CONFERENCE FORMAT
How will new tools and changing customer expectations change the business model of field service delivery?
REGISTRATION8.00am
12 APRIL FIELD SERVICE SUMMIT
CHAIRMAN’S WELCOME8.45am
Professor Andy Neely, Head of Cambridge University’s Institute for Manufacturing Founding Director of
the Cambridge Service Alliance
KEYNOTE: THE FUTURE OF FIELD SERVICE9.00am
PANEL 1: RETHINKING FIELD SERVICE9.15am
Professor Andy Neely, Head of Cambridge University’s
Institute for Manufacturing Founding Director of the
Cambridge Service Alliance
Hans van den Heuvel, Operations Director Services
Support EMEA, Canon Europe
Christian Nolte, Global Head of Field Service,Wincor
Nixdorf
Martin Summerhayes, Head of Strategy Business
Change, Fujitsu

Your choice of 18 topics (see page 3 - 5) for a 30-minute brainstorm with your peers,led by one of the field service sector’s leading
experts, and supported by a world class technology specialist. Each session limited to a maximum of 8 delegates guaranteeing
you a meaningful practitioner-led discussion.
IDEA BLITZ 1: CHOOSE YOUR TOPIC!9.45am
COFFEE CROISSANT BREAK10.15am
SPONSOR KEYNOTE:11.45am
12.00pm
KEYNOTE: THE FUTURE OF SERVICE MARGINS1.00pm
How can service organisations resist cost pressures and deliver strategic value to the organisation?
PANEL 2: RETHINKING SERVICE MARGINS1.15pm
Bill Pollock, President, Strategies for Growth, US John Cullen,Vice President,Global Marketing Brand,
Metso Corporation
Your 30-minute window to reimagine the way your field service team operates, in a closed-door session with industry experts.
BLUE SKY ROOM: BRAINSTORM1.45pm
NETWORKING LUNCH
Michael Provost,Director,MPC Sanjay Patel,Head of IS Strategy,Architecture and
Commercial,UK Power Networks

IDEA BLITZ 5: CHOOSE YOUR TOPIC!4.00pm
Our Chairman walks the floor and asks discussion leaders and delegates what their top takeaways are, assisted by glasses of
bubbly.
CHAMPAGNE DEBRIEF4.30pm
Professor Andy Neely, Head of Cambridge University’s Institute for Manufacturing Founding Director of the
Cambridge Service Alliance
CLOSE OF CONFERENCE5.00pm
IDEA BLITZ 4: CHOOSE YOUR TOPIC!2.15pm
TEA BISCUITS BREAK2.45pm
KEYNOTE: THE FUTURE OFTHE CUSTOMER EXPERIENCE3.15pm
How will customer requirements change - and what does this mean for service organisations?
PANEL 3: RETHINKING THE CUSTOMER EXPERIENCE3.30pm
Aly Pinder, Senior Research Analyst,Aberdeen Group, US Dr Howard Lightfoot, Manager Operations Excellence
Institute at Cranfield University
Martin Summerhayes, Head of Strategy Business
Change, Fujitsu
James Rock, Managing Partner, DesignThinkers Group UK

OUR SPEAKERS
Professor Andy Neely is Head of Cambridge University’s Institute for Manufacturing and Founding Director of the Cambridge Service Alliance, an
industrial consortium involving the University of Cambridge and BAE Systems, Caterpillar, IBM, Pearson and Zoetis. His research, teaching and
consulting interests span manufacturing and service innovation,as well strategy and performance.Much of his research has focused on practical
questions, such as how do manufacturing firms innovate their business models to provide services and solutions for their customers.
Andy’s View
“Field Service is undergoing a revolution. New technologies encompassing new sensors and sources of data mean that firms are able to offer
ever greater and more sophisticated services and solutions to their customers. Original equipment manufacturers in all sectors seem to be
waking up to the challenges and opportunities of field service not just for their products, but also for their competitors.This, coupled with devel-
opments in big data analytics and the internet of things, make field service a fascinating place to work today.”
John Cullen has held executive positions in large global companies in telecoms, oil gas and mining industries as well as running his own
successful business development and sales consultancy.A key part of his role in recent years has been around service business globalisation,
service productisation and refocusing the sales message from being a parts provider to a value added solution provider. Metso is a market leader
in crushing and grinding performance based contracts to the mining and construction segments. KPI based performance contract scope can
include maintenance services, equipment, spare parts, wear parts, and process optimisation. Other previous companies include Telefonica O2
and Nokia Networks.
John’s View
“The biggest challenge facing most service organisations is how to increase their service profitability and increase revenue. Focusing just on
spare parts maximises profitability but tends to limit service growth.Too much field service work and profitability can become too low. Finding
the optimum mix is the holy grail of services.”
Christian joined Wincor Nixdorf in 2001 and held a number of management positions in the global service business. From his London base he
leads the global network of local field service organisations in over 40 countries with about 3500 Service Engineers. Continuous improvement of
profitability, customer satisfaction employee engagement are his core objectives. He has a strong track record of transforming businesses and
is a passionate promoter of ”Service Excellence”
Christian’s View
“Extracting the real value add from the haystack of opportunity will be the hard work.”
Professor Andy Neely, Head of Cambridge University’s Institute for Manufacturing
Founding Director of the Cambridge Service Alliance
John Cullen,Vice President, Global Marketing Brand, Metso Corporation
Christian Nolte, Global Head of Field Service,Wincor Nixdorf
A trained designer and mechanical engineer who moved onto business and service management and later into transformation consultancy.A
creative and imaginative strategic thinker who uses Design Thinking to focus on ”what might be”, but backed by in-depth practical experience in
product and service design and development, operations management, and business/service design.An entrepreneur by nature, always seeking
interesting and innovative business opportunities.An artist lurks deep within and sometimes surfaces with surprisingly good results... I navigate
the space where my imagination meets reality...A maverick and boat-rocker who challenges the status quo.
James’View
“For Service Directors there are more than just a few strategic challenges to consider.The situation is moving from field service as a supporting
role and cost centre, towards service as the primary business model and profit centre. Customer expectations are escalating; the service touch-
point are widening; new entrants are emerging with innovative solutions; society is moving from consumerism towards a sharing economy; the
Internet of Things is supporting product/service ecosystems...The list goes on.”
James Rock, Managing Partner, DesignThinkers Group UK

OUR SPEAKERS
MartinisresponsibleforthedeliverystrategyandserviceimprovementfortheEngineeringServicesarmofFujitsuintheUKIreland. Hisremitincludes:
thedefinitionofnewservicecapabilitiesandsupportmodels;theServiceImplementationofnewcustomercontracts;RemoteSupportforcustomersand
thefieldserviceengineers;finally,workingwiththetop20strategicaccountteamstodrivemarginimprovementprogrammes.Martinleadsateamof60
peopleacrossallthesediverseareas.Lastyear,theresultsdeliveredinclude:over£1.8millioninincreasedmargin,shifting“left”9600callsandclosing
remotelyover19,400calls.Theseresultsdeliveredtimesavingsofover880,000hoursofpreventablecustomerdowntime,and33,000hoursofwasteden-
gineertime.Martinhasworkedinservicesforover25years.Hehasworkedacrossmanyareasofservice–bothtechnicalandnontechnical,aswellasfrom
apresalessupportandmarketingperspective.Hehasprogressedfromfieldservice,intoCallCentres,technicalsupport,throughtocountryandregional
management.HehasevenhadastintattheMetropolitanPoliceServicewhereheworkedintheMIB–MetIntelligenceBureau.
Hans van den Heuvel has over 20 years of experience in working in Services Support for both hardware software companies operating in
a wide variety of markets. For almost this whole period he has worked on an international level and has worked in the Netherlands, his home
country, and also Germany and the UK.Van den Heuvel has worked for Canon since 2006,and inApril 2014 he was appointed to his current role of
Operations Director Services Support for EMEA with additional responsibilities for all customer facing activities (Pan European Contact Centre,
Field Service,Technical Support, QA, and inhouse repair).
Hans’View
“A key opportunity for service professionals is using Field Service resources in a more commercial role.”
Hans van den Heuvel, Operations Director Services Support for EMEA, Canon Europe
Dr Howard Lightfoot works in the Operations Excellence Centre at Cranfield University. He is recognised as a leading international authority on
servitisation and has spent much of the last 10 years working with manufacturing companies to understand the servitisation process. His book
‘Made to Serve:‘How manufacturers can compete through servitisation and product service systems’is based on in-depth research with leading
corporations such as Xerox, Caterpillar,Alstom and MAN Truck Bus UK.
Dr Howard Lightfoot, Manager Operations Excellence Institute at Cranfield University
Martin Summerhayes, Head of Delivery Strategy Service Improvement, Fujitsu UKI
Sanjay Patel has over 18 years of experience within the Utilities industry,holding a number of key senior roles within IS/ITfunctions.His work is mostly
concerned with delivery of large scale transformation projects which are implementing SAPand mobile solutions and has held a number of roles with
large work management and asset based organisations likeThamesWater EDFEnergy and now UK Power Networks.He is currently Head of Strategy,
Architecture and Commercial at UK Power Networks and has wide ranging responsibilities across a variety of ITdepartments and leads the ITfunction
within a large scale business transformation programme which is implementing SAPCRM,Work management and mobile solutions.When not working
Sanjay is Chairman and Captain of a local cricket team and when time permits watches the England cricket team play around the world.
Sanjay Patel, Head of IS Strategy,Architecture and Commercial, UK Power Networks

OUR SPEAKERS
Aly Pinder explores how service and manufacturing executives use technology and implement best practices to improve post-sales service
processes. His coverage areas within the service space primarily include Field Service and Mobility, and Service Parts Logistics, on which he has
written or co-authored over 60 research reports and benchmarked 4000+ service executives in more than six years with Aberdeen.
Aly’s View
“A challenge which has bubbled to the surface over the past couple of years is the need to enhance the customer experience through field
service interactions.Technicians not only find themselves responsible for fixing downed equipment, they also have to have the tools, skills,
knowledge, and expertise to deliver value to customers as the brand advocates for the business.”
Aly Pinder Jr, Senior Research Analyst,Aberdeen Group
Neil is a Field Management professional and has held senior leadership roles across a number of sectors. Currently Director of Operations
for Arqiva, one of the UK’s foremost communications infrastructure and media services companies, Neil has led national field service
teams in some of the largest companies in the Telecoms (Virgin Media), Domestic Appliance (Indesit) and Automotive industries (Lex). His
focus on transformation through people and technology has driven major change in these field and support operations.
Neil’s View
”Field service is vital in ensuring your customer goals are met, be it carrying out maintenance to prevent faults or reacting to an issue in a
timely and professional manner. Unless your field force is engaged in revenue generating activities, are they seen as a cost as opposed to a
profit centre? How do we maximise available resources? Ultimately is the best field force the one that is not required - or would you be missing
out on a vital opportunity to interact with customers and your network?”
Neil Taplin, Director of Operations,Arqiva
Coen is responsible for the service revenue and installed base of Bosch Security Projects, and is the driving force in the Netherlands towards the
inclusion of a Chief Service Officer in the Board. He drives the strategy and portfolio from a product business towards a services business. Coen
builds upon a vast experience obtained by working for IBM, Baan and ASML. Coen is a storyteller with Sales DNA and a Service heart, and is an
enthusiastic‘builder’of teams and processes for sales and service organisations,
Coen’s View
“The key challenge for service professionals is converting the (service) profit contribution into decision making influence on board level.”
Coen Jeukens, Service Contract Director, Bosch Security Systems
Kris Oldland is the Editor of Field Service News, Europe’s leading trade journal for the field service industry. He is a trusted source of insight into
the different approaches that field service organisations are taking to deal with operational challenges, and is a strong advocate for the impact
of technology on evolving service business models. Kris has spent nearly 10 years honing his craft in B2B media covering topics as varied as
finance, music and even fire juggling before returning to Service.
Kris Oldland, Editor, Field Service News FIELDSERVICENEWS

OUR SPEAKERS
Dr Michael Provost spent 27 years at Rolls-Royce Plc working on the modelling and analysis of civil aero-engine performance,aeroengine condition
monitoring (where he won the Chairman’sAward forTechnical Innovation for his analytical contributions to Rolls-Royce’s COMPASSTM Condition
Monitoring system),corporate strategic planning and advanced civil aeroengine and more electric aircraft systems design.He then spent two years
at Data Systems Solutions Ltd,a Rolls-Royce Plc spin-off company,working on applications of aerospace asset management techniques in areas
such as railways before spending five years at BombardierTransportation where he led the team developing the engineering analysis and visualisation
methods used in Bombardier ORBITATM,a world-leading railway asset management system.
He has written a book ‘Everything Works Wonderfully:An Overview of Servitization and PhysicalAsset Management’of his experiences of asset
management, monitoring, data visualisation and analysis for planes, trains, clean energy and human health. He graduated from Trinity College,
Cambridge,with an honours degree in Engineering and gained a PhD inThermal Power from Cranfield University.He is a Fellow of both the Institution of
Mechanical Engineers and the Institution of Engineering andTechnology,and is also a Member of the Institute ofAsset Management.
Bill Pollock is President of Strategies for Growth, a research analyst and consulting firm based in Pennsylvania USA. In 2015, Bill was named“One
of the Twenty Most influential People in Field Service”by Field Service News; one of Capterra’s“20 Excellent Field Service Twitter Accounts”; and
one of Coresystems’“Top 10 Field Service Influencers to Follow”. He writes monthly articles for Field Service News and Field Service Digital, and
is a regular contributor to Field Technologies Online. Bill’s blog site www.PollockOnService.com has been used by more than 26,000 profession-
als in the global services market.
Bill’s View
“The intersection of Service Lifecycle Management and the Internet of Things is what will ultimately drive the field services sector to greater
heights. However, the challenge is which platform to use, what technologies to embrace, and how fast to move forward.Join my Discussion
Group to learn where your peers are focusing their energy!”
Bill Pollock, President, Strategies for Growth
Dr Michael Provost, Director, Michael Provost Consulting Ltd
James Smith is the UK Research Director for Copperberg,a specialist provider of market insight into the European manufacturing services sector.
James handles field service-related conferences in the UK and Middle East, and contributes to Field Service News along with Copperberg’s
subscription-only newsletter.As a journalist, editor and publisher,James has been covering enterprise technology for 20 years. He comes from
Essex, studied at Oxford, and supports Arsenal.
James Smith, Research Director, Copperberg
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Jan van Veen has just finished a temporary service leadership role at Hologic (healthcare and medical diagnostics), before which he held a
number of leadership and catalysing roles with manufacturing and engineering companies in Europe. Jan’s mission is to accelerate service
transformations of manufacturers, hence better meeting customer needs and driving sustainable growth. He was co-founding partner with
Noventum Service Management for 9 years, and co-authored the book ‘Customer Centric Innovation for Sustainable Growth’.
Jan’s View
“Field service is hardly a technical/diagnosing function but a trusted advisor function delivering knowledge services and a branded customer
experience.In future service portfolios will develop significantly towards high value,business related services next to maintenance and availability
services. Diagnostic capabilities will move from the field engineers to the equipment and smart service centres. Field service will increasingly
focus on specific tasks to replace a component, requiring less technical skills.”
Jan van Veen, author‘Customer Centric Innovation for Sustainable Growth’ JAN VAN VEEN
Nick Frank has a track record of developing service businesses within high value technology companies through various General Manager
and Director-level roles for industry-leading multinationals, such as Xerox, Textron and Husky Injection Molding Systems. His current focus
is to help companies find their Pathways to Growth through providing management support in the areas of strategy, new business models,
ecosystems, innovation, operations, service sales and transformation.
Nick’s View
To maximise the exciting opportunities offered by the IoT analytics,I believe companies should focus less on the technology and more on Service
Thinking with a dash of Imagination.ServiceThinking to find the profit pools in their customer’s and Industry value chains that will pay for the
investment.Imagination to figure out how to leverage their know and the technology to make their customer’s more successful.
Nick Frank, Director, Frank Partners
OUR SPEAKERS
Graeme has worked at Siemens for over 30 years in the UK and Germany,concentrating in the Manufacturing and Process Industries.This includes 20
years involvement in theAutomotive Industry and in 2007 joining the Service team that delivers Consultancy,Service Contracts,Data Services,Retrofits
and Upgrades and technical training for IndustrialAutomation and Drive systems.His aim is to improve customer productivity.
Graeme Coyne, Service Manager, Siemens

ABOUT OXFORD
Oxfordisabeautifulcityofstunningarchitecture,historyandculture.You’ll
findancientandmoderncolleges,fascinatingmuseumsandgalleries,and
plentyofparks,gardensandgreenspacesinwhichtorelax.Plus,thecity
centreissmallenoughtocoveronfoot,andonlyafewminuteswalkfrom
themainrailandcoachstations.
LMHislocatedintranquilNorthOxford,aleafyVictoriansuburbofwide
streets,splendid gothic houses and mature trees.The University Parks,
Natural History Museum and Pitt Rivers Museum are all close by.The
centre of town is a 15 minute walk and Jericho, an attractive area of
artisan dwellings, shops, and restaurants backing onto the Oxford
canal, is also within easy walking distance.
ACCOMMODATION
Wearearrangingapreferreddelegateratewiththevenue.Detailswillbe
releasedinduecourse.Pleasecontactusforfurtherinformation.
DRESS CODE
BusinessCasualisrecommendedfortheconferenceandpre-conference
networkingdrinks.
FOOD
Conferenceattendeeswillbefedandwatered-forlunch,andatmorning
andafternooncoffeebreaks.Therewillbeavegetarianoptionduringeach
break.Forspecialdietaryrestrictionspleasecontactus.
ACCESS
Thevenuehasstair-freeaccess.Ifyourequireanyassistancepleasecontact
us-weareveryhappytohelp.
GETTING TO OXFORD
ByCar,from
London(60miles):A40-M40-A40
Nottingham(112miles):M1-A43-M40-A34
Bristol(85miles):M32-M4-A34
Cardiff(106miles):M4-A420
Manchester(170miles):M56-M6-M42-M40-A34
Edinburgh(366miles):A74(M)-A74-M6-M42-M40-A34
Southampton(66miles):M3-A34
Southend-on-Sea(109miles):A127-M25-M40-A40
BYTRAIN
AdirectserviceoperatesbetweenOxfordandLondonPaddington(ap-
proximatelyevery30minutes),andbetweenOxfordandBirminghamNew
Street.OtherservicesoperatefromthenorthviaBirminghamNewStreet;
fromtheSouthviaReading;andfromthewestviaDidcotorReading.For
informationcontactNationalRailEnquiries(Tel:+44(0)8457484950).
FROM LONDON AIRPORTS
LondonHeathrowandGatwickairportsarelinkedtoOxfordbyTheAirline
coachservice,whichoperatesadirectfrequentservice24hoursaday(Tel:
+44(0)1865785400).ItisalsopossibletotravelbytrainfromHeathrowto
OxfordviaLondon,andfromGatwicktoOxfordviaReading.
LondonStanstedairportislinkedtoOxfordbytheNationalExpress757
coachservice,runningeverytwohours(Tel:+44(0)8705747777).
ABOUTTHE VENUE
StHugh’sCollegeisatraditionalUniversityofOxfordCollegebasedinNorthOxford.StHugh’sCollegeisknownas‘theisland
site’asitsextensiveandbeautifulgroundsformaperfectsquare,borderedbyVictorianhouses.
TheconferencewilltakeplaceatMaplethorpeHall,aflexible,modernbuildingwithfloortoceilingslidingglassdoors.
CONFERENCEVENUE 12th
APRIL- St Hugh’s College
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Foralllogisticalquestionsregardingtheconferencepleasecontact:
MalcolmLarri
Email:malcolm.larri@coordinatum.com
Tel:+4686500270
EVENT CO-ORDINATION LOGISTICS
EmiliaRollan
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Tel:+4686500270
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PRICING
1-day Conference Regular price 870 £ excl VAT
* Includes access to all networking activities,and access to pre-event meeting system to book meetings with other participants.
JOINING IN A GROUP?
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TERMS CONDITIONS
Your booking is binding.You may substitute a delegate at any time.Please note that substitutions are not permitted unless approved by the organizers.For all cancellations
(without an approved substituted delegate) received in writing more than 5 business days prior to the event and,a €120 (+VAT) administrative fee will be charged and a
credit voucher for the remaining amount will be issued.Credit vouchers may be used at any Midfield Media conference within one year of issuance.For cancellations less
than 5 business days prior to the event,the full amount of the delegate pass is non-refundable.Full payment is due 10 days upon invoice and no later than 5 business days
prior to the event.Delegates that have NOTsubmitted payment prior to the event will not be admitted to the event.Admittance is then only granted upon approval of credit
card payment directly onsite.
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Copperberg
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113 46, Stockholm, Sweden
Phone: +46 8 650 02 70
Fax: +46 8 441 07 93
Email: info@copperberg.com
www.copperberg.com
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For more information, email info@copperberg.com or visit www.copperberg.com.

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