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Feeding the beast
Connecting UBC’s content strategy and digital ecosystem
PSEWEB 2015
Houston White
Digital Marketing Specialist
@houstonw
UBC Digital Ecosystem | @houstonw
Digital Marketing Specialist
• UBC Communications and Marketing
• Part of the Brand Team
• Manage UBC Digital Marketing
initiatives
• Manage UBC’s central brand social
channels
• Set institutional social media
guidelines
• Support social media managers
across campus
Me!
UBC Digital Ecosystem | @houstonw
Goals
• To shape and elevate the university
brand
• To inspire the world to engage with
UBC
• To uncover, co-create and share
stories that bring the UBC brand to
life
Our digital ecosystem
UBC Digital Ecosystem | @houstonw
UBC redesign launched April 2014
• Old site described as conservative,
daunting, confusing, and text heavy
• Moved from functional and
informational to functional,
informational, and experiential.
• Go see Adrian’s talk at 4:15 pm
today!
UBC.ca
UBC Digital Ecosystem | @houstonw
UBC redesign launched April 2014
• Old site described as conservative,
daunting, confusing, and text heavy
• Moved from functional and
informational to functional,
informational, and experiential.
• Go see Adrian’s talk at 4:15 pm
today!
UBC.ca
UBC Digital Ecosystem | @houstonw
Primary Goals
1. Improve the delivery of information
2. Improve the functional elements
3. Deliver a better experience
Supporting objectives
• Communicate to our diverse
audiences strategically
• Be a demonstrated proof point of the
UBC brand
• Establish a means to measure and
monitor effectiveness
UBC.ca experiential layer
UBC Digital Ecosystem | @houstonw
High quality productions that:
• Tell stories that aren’t being told
• Resonate with key target audiences
• Increase the reach and engagement of UBC
Story Forms
• Informational, Episodic, Microsite, Longform
Professional-Quality Rich Media
• Photography, illustrations
• Video, animations
• Audio
Advanced Design and Development
• Responsive (mobile-friendly)
• Modern interaction design and web technologies
Case Study: Winter 2015 Feature Stories
UBC’s FACES OF
RESEARCH
UBC Digital Ecosystem | @houstonw
Faces of Research
Visual Story
• Editorial style photographs 

of Vanier Scholars, 

Canada Research Chairs, 

and Royal Society Fellows
• 3 photos
• http://www.ubc.ca/stories/2015-
winter/faces-of-research.html
UBC Digital Ecosystem | @houstonw
Path to Research
Microsite Story
• Highlighted the different paths that
UBC researchers take to create new
knowledge in the world
• 6 research stages
• 14 researcher stories
• http://www.ubc.ca/stories/2015-
winter/path-to-research.html
UBC Digital Ecosystem | @houstonw
Smartest Coffee Talk
Episodic Video Story
• Three conversations between UBC
researchers walking through campus
• 3 long-form videos (15 minutes+)
• Split video into 9 short social clips 

(<2 minutes)
• http://www.ubc.ca/stories/2015-
winter/smartest-coffee-talk-you-will-
ever-overhear.html
UBC Digital Ecosystem | @houstonw
Synapse of Discovery
Microsite Story
• Highlighted the brain research at
UBC’s Djavad Mowafaghian 

Centre for Brain Health
• 10 brain research stories
• 5 interview videos with 

Brain Research Centre Directors
• 1 patient story video
• http://www.ubc.ca/stories/2015-
winter/synapse-of-discovery.html
UBC Digital Ecosystem | @houstonw
Discoverability
• Our audience had trouble finding the
stories
• Implemented UI changes and
continue to improve the site
• We were overly relying on web traffic
and not leveraging our social channels
or campus colleagues
The challenge
UBC Digital Ecosystem | @houstonw
Principles of feature story distribution
•Actively bring our audience to our stories from social,
instead of expecting them to be passively discovered
•Organize long-form feature stories into mini narratives
for social media
•Tailor content to individual social platforms
•Work with communicators from faculties, units, and
departments mentioned in stories to further amplify
•Use Social Media Amplification Fund to target
audiences based on story content
The solution
UBC Digital Ecosystem | @houstonw
Leverage UBC communicators network
• 35 communicators contacted
• 50 departments, units, faculties
represented
Process
Feature Story Amplification Strategy
2015 Winter | Brand Social Channels
1
Communicator
Mapping
Document
communicators who
were involved in story
production or whose
units/faculty are
mentioned
2
Initial email
Notify communicators of
our timeline and sharing
plans, equip them with
assets, copy & links,
invite them to customize
messaging for their
audience/channels
3.1
Brand Channel
Sharing
Share story component
via brand social
platforms, mentioning
relevant unit/faculty/
schools.
4
Measurement
and analytics
Analyze reach,
engagement, and web
traffic related to brand
channel shares and story
component.
5
Micro-report out
Email communicators to
follow up, thank them for
amplifying, and provide
reach, engagement, and
web analytics to them.
6
Feature story
campaign report
Once feature story
campaign finishes,
aggregate data to
measure success.
3.2
Partner Channel
Sharing
Communicators share
story component via
unit/faculty/school
channels.
UBC Digital Ecosystem | @houstonw
Editorial calendar
Monday Tuesday Wednesday Thursday Friday SaturdaySunday
5
Vanier Scholars
8
Funding
9
The Research Team
7
The Genesis of the
Project Idea
11
Ethics Approval
12
The Research Activity
15
Knowledge
Mobilization
24
Path to Research
18
The non-linear path
Wade Davis
20
Choosing a discipline
Wade Davis
25
Andrew Baron
Genesis
26
Elizabeth Saewyc
Genesis
28
Andrew Baron
Funding
27
Jaqueline Firkins
Funding
29
Bob Hancock
Research Team
31
Corey Nislow
Research Team
30
Elizabeth Saewyc
Research Team
4 6 10
14
22
17
19 21
13 16
JANUARY
23
Anthropology to
botany
Wade Davis
3
Don M
Resear
2
Andrew Baron
Ethics
1
Bob Hancock
Ethics
9
Technology and
romance
Marina Adshade
15
Canada Research
Chairs
24
Mind v
Brain C
8 10
16 17
22 23
Synapse of Discovery
Monday TuesdSunday
FEBRUARY
UBC Digital Ecosystem | @houstonw
Editorial calendar
4
Corey Nislow
Research Activity
3
Don Mavinic
Research Activity
6
Jaqueline Firkins
Knowledge
Mobilization
7
Andrew Baron
Knowledge
Mobilization
5
Susan Crichton
Knowledge
Mobilization
2
Andrew Baron
Ethics
1
Bob Hancock
Ethics
14
Marriage and love
Marina Adshade
12
Love isn’t one-
dimensional
Marina Adshade
9
Technology and
romance
Marina Adshade
15
Canada Research
Chairs
24
Mind vs. Brain
Brain Centre Directors
27
Brain disease is on
the rise
Brain Centre Directors
25
Alzheimer’s
26
ALS
28
Mental Health and
Addiction
8 10 11 13
16 17 18 19 20 21
22 23
Synapse of Discovery
Monday Tuesday Wednesday Thursday Friday SaturdaySunday
FEBRUARY
READING WEEK
15
Royal Society of
Canada
23
Our forests are iconic
Richard Hamelin
1
Taking care of our
brains
Brain Centre Directors
9
Unlocking mysteries
Brain Centre Directors
2
MRI Research
3
Multiple Sc
10
Stroke
8
16 17
22 24
Monday TuesdaySunday
MARCH
UBC Digital Ecosystem | @houstonw
Editorial calendar
n
love
de
h and
18
Infected trees
Richard Hamelin
15
Royal Society of
Canada
27
Faces of Research
20
What you see isn’t
what you get
Richard Hamelin
23
Our forests are iconic
Richard Hamelin
1
Taking care of our
brains
Brain Centre Directors
4
The Golden Age of
Neuroscience
Brain Centre Directors
9
Unlocking mysteries
Brain Centre Directors
11
Marco’s Story
2
MRI Research
3
Multiple Sclerosis
5
Neurotrauma
6
Parkinson’s Disease
10
Stroke
8
25
The Smartest Coffee
Talk You’ll Ever
Overhear
12 13
16 17 19
22 24 26 28
7
14
21
Monday Tuesday Wednesday Thursday Friday SaturdaySunday
MARCH
UBC Digital Ecosystem | @houstonw
… to an integrated distribution campaign
• 50 days of social content
• 122 posts on Facebook and Twitter
• 4,761,230 impressions
• 2,234,864 engagements (Likes,
comments, shares, RTs, favourites,
clicks)
• 185,451 video views
• $10,753.59 spent from Social Media
Amplification Fund
Amplification
From four stories…
UBC Digital Ecosystem | @houstonw
Web traffic to stories
Channel Sessions
% New
Sessions
New Users Bounce Rate Pages/Session
Avg. Session
Duration
Social 16,891 69.17% 11,684 92.27% 1.09 00:26
Direct 6,382 67.49% 4,307 83.28% 1.63 1:40
Organic Search 3,354 49.91% 1,674 76.21% 1.30 1:01
(Other) 688 9.45% 65 72.38% 1.65 2:00
Referral 488 50.41% 246 73.77% 1.51 1:16
Email 22 18.18% 4 90.91% 1.18 0:41
Dates: Jan 1, 2015 - March 31, 2015
Source: Google Analytics
UBC Digital Ecosystem | @houstonw
Social referrals to stories Dates: Jan 1, 2015 - March 31, 2015
Source: Google Analytics
Social Network Sessions Pageviews Avg. Session Duration Pages / Session
Facebook 14,105 15,255 0:24 1.08
Twitter 2,270 2,647 0:42 1.17
LinkedIn 442 481 0:27 1.09
Google+ 43 52 0:42 1.21
Tumblr 19 20 0:07 1.05
UBC Digital Ecosystem | @houstonw
Facebook distribution Dates: Jan 1, 2015 - March 31, 2015
Source: Facebook Insights
Story
Number of
Posts
Impressions People Reached
Engagement (Likes,
Comments, Shares,
Clicks)
Engaged Users Video Views Spend
Faces of
Research
6
954,758 total
297,323 org.
657,435 paid
498,861 total
116,685 org.
382,176 paid
44,569 28,843 - $1,225.00
Path to Research 20
1,029,656 total
721,669 org.
307,987 paid
554,880 total
317,816 org.
237,064 paid
33,406 29,788 - $2,286.06
Smartest Coffee
Talk
10
1,379,154 total
573,319 org.
805,835 paid
721,480 total
220,296 org.
501,184 paid
20,847 17,996
144,821 total
57,044 org.
87,777 paid
$2,475.42
Synapse of
Discovery
14
813,892 total
607,923 org.
205,969 paid
444,160 total
260,250 org.
183,910 paid
11,281 12,255
39,376 total
25,918 org.
13,458 paid
$913.60
Total 50
4,177,460 total
2,200,234 org.
1,977,226 paid
2,219,381 total
915,047 org.
1,304,334 paid
110,103 88,882
184,197 total
82,962 org.
101,235 paid
$6,900.08
UBC Digital Ecosystem | @houstonw
What we learned:
• Social media is the largest source of visitors for
our feature stories
• Visitors from social media spend less time on a
page, and go to fewer pages per session
• Facebook is the social platform with the greatest
reach and engagement.
• Short, social video is a big driver of engagement
• Social spend was instrumental in targeting our
stories to relevant audiences
Key takeaways
UBC Digital Ecosystem | @houstonw
Key story-specific takeaways
Faces of Research
• Fewer shareable sections, but higher
reach and engagement.
• Users more likely to engage in
multiple ways than other stories.
Path to Research
• Second highest engagement.
• Cross-section of topics profiled
helped draw a diverse audience.
Smartest Coffee Talk
• Social clips from long-form video led
to high views counts.
• Big impressions and reach, 

but fewer engaged users.
Synapse of Discovery
• Effective targeting to people
interested in different brain diseases.
• Single topic narrowed audience.
UBC Digital Ecosystem | @houstonw
Social video
UBC Digital Ecosystem | @houstonw
Huge growth
• Started posting natively in 

November 2014
• Average of 151,305 views per month
since then
Facebook video
UBC Digital Ecosystem | @houstonw
Autoplay native video is easier to use
• Less friction, lower barrier to view
• More visually engaging
• More integrated into timeline
…especially on mobile
User experience matters
before after
UBC Digital Ecosystem | @houstonw
Epic Snowball Fight
• Shot on iPhone
• Posted on February 25, 2014 directly
on Facebook
• Highest engagement we’d ever seen
• Early days of Facebook video, so no
view counts or analytics
• 1830 likes, 365 shares
Our first clue
UBC Digital Ecosystem | @houstonw
Meditative Moments
• Student Services exam-time
campaign
• Video content originally created for
web, Youtube, Instagram, digital
signage
• Posted November 26, 2014 directly
on Facebook
• 27k views, 783 likes, 188 shares
A second test
UBC Digital Ecosystem | @houstonw
Polar Bear Swim
• Student-led event on the last day of
classes
• Despite appearances, very cold!*
• Video shot on iPhone, also sent a
photographer to capture stills
• Posted November 28, 2014 directly
on Facebook
• 128k views, 2696 likes, 447 shares
• 755k impressions, 360k unique
people reached
The perfect storm
*for Vancouver
UBC Digital Ecosystem | @houstonw
Get straight to the action
• Abandon headers and title slides
• Make the first three seconds count
• Assume your audience doesn’t hear
the sound
Facebook video lessons
*for Vancouver
UBC Digital Ecosystem | @houstonw
Autoplay native video is easier to use
• Less friction
• More visually engaging
• More integrated into timeline
…especially on mobile
Timeline
• Advertiser beta in August 2014
• Public launch in January 2015
Twitter video
UBC Digital Ecosystem | @houstonw
Twitter video
Views
0
450
900
1350
1800
Dec 2014 Jan 2015 Feb 2015 Mar 2015 Apr 2015 May 2015 Jun 2015
Promoted Organic
First video
Autoplay
@UBC video views
UBC Digital Ecosystem | @houstonw
Twitter video
Views
0
10000
20000
30000
40000
Dec 2014 Jan 2015 Feb 2015 Mar 2015 Apr 2015 May 2015 Jun 2015 Jul 2015
Promoted Organic
First video
Autoplay
@UBC video views
UBC Digital Ecosystem | @houstonw
Part of our digital ecosystem
• Early adopter, less competition as an
advertiser in the sector
• New distribution for existing content
and initiatives
• Reach gained from producing more
“fun” content allows us to more
effectively tell other, less “fun” stories
Social video
Thank you!
PSEWEB 2015
Houston White
Digital Marketing Specialist
@houstonw

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Feeding the beast: Connecting UBC's content strategy and digital ecosystem

  • 1. Feeding the beast Connecting UBC’s content strategy and digital ecosystem PSEWEB 2015 Houston White Digital Marketing Specialist @houstonw
  • 2. UBC Digital Ecosystem | @houstonw Digital Marketing Specialist • UBC Communications and Marketing • Part of the Brand Team • Manage UBC Digital Marketing initiatives • Manage UBC’s central brand social channels • Set institutional social media guidelines • Support social media managers across campus Me!
  • 3. UBC Digital Ecosystem | @houstonw Goals • To shape and elevate the university brand • To inspire the world to engage with UBC • To uncover, co-create and share stories that bring the UBC brand to life Our digital ecosystem
  • 4. UBC Digital Ecosystem | @houstonw UBC redesign launched April 2014 • Old site described as conservative, daunting, confusing, and text heavy • Moved from functional and informational to functional, informational, and experiential. • Go see Adrian’s talk at 4:15 pm today! UBC.ca
  • 5. UBC Digital Ecosystem | @houstonw UBC redesign launched April 2014 • Old site described as conservative, daunting, confusing, and text heavy • Moved from functional and informational to functional, informational, and experiential. • Go see Adrian’s talk at 4:15 pm today! UBC.ca
  • 6. UBC Digital Ecosystem | @houstonw Primary Goals 1. Improve the delivery of information 2. Improve the functional elements 3. Deliver a better experience Supporting objectives • Communicate to our diverse audiences strategically • Be a demonstrated proof point of the UBC brand • Establish a means to measure and monitor effectiveness UBC.ca experiential layer
  • 7. UBC Digital Ecosystem | @houstonw High quality productions that: • Tell stories that aren’t being told • Resonate with key target audiences • Increase the reach and engagement of UBC Story Forms • Informational, Episodic, Microsite, Longform Professional-Quality Rich Media • Photography, illustrations • Video, animations • Audio Advanced Design and Development • Responsive (mobile-friendly) • Modern interaction design and web technologies Case Study: Winter 2015 Feature Stories UBC’s FACES OF RESEARCH
  • 8. UBC Digital Ecosystem | @houstonw Faces of Research Visual Story • Editorial style photographs 
 of Vanier Scholars, 
 Canada Research Chairs, 
 and Royal Society Fellows • 3 photos • http://www.ubc.ca/stories/2015- winter/faces-of-research.html
  • 9. UBC Digital Ecosystem | @houstonw Path to Research Microsite Story • Highlighted the different paths that UBC researchers take to create new knowledge in the world • 6 research stages • 14 researcher stories • http://www.ubc.ca/stories/2015- winter/path-to-research.html
  • 10. UBC Digital Ecosystem | @houstonw Smartest Coffee Talk Episodic Video Story • Three conversations between UBC researchers walking through campus • 3 long-form videos (15 minutes+) • Split video into 9 short social clips 
 (<2 minutes) • http://www.ubc.ca/stories/2015- winter/smartest-coffee-talk-you-will- ever-overhear.html
  • 11. UBC Digital Ecosystem | @houstonw Synapse of Discovery Microsite Story • Highlighted the brain research at UBC’s Djavad Mowafaghian 
 Centre for Brain Health • 10 brain research stories • 5 interview videos with 
 Brain Research Centre Directors • 1 patient story video • http://www.ubc.ca/stories/2015- winter/synapse-of-discovery.html
  • 12. UBC Digital Ecosystem | @houstonw Discoverability • Our audience had trouble finding the stories • Implemented UI changes and continue to improve the site • We were overly relying on web traffic and not leveraging our social channels or campus colleagues The challenge
  • 13. UBC Digital Ecosystem | @houstonw Principles of feature story distribution •Actively bring our audience to our stories from social, instead of expecting them to be passively discovered •Organize long-form feature stories into mini narratives for social media •Tailor content to individual social platforms •Work with communicators from faculties, units, and departments mentioned in stories to further amplify •Use Social Media Amplification Fund to target audiences based on story content The solution
  • 14. UBC Digital Ecosystem | @houstonw Leverage UBC communicators network • 35 communicators contacted • 50 departments, units, faculties represented Process Feature Story Amplification Strategy 2015 Winter | Brand Social Channels 1 Communicator Mapping Document communicators who were involved in story production or whose units/faculty are mentioned 2 Initial email Notify communicators of our timeline and sharing plans, equip them with assets, copy & links, invite them to customize messaging for their audience/channels 3.1 Brand Channel Sharing Share story component via brand social platforms, mentioning relevant unit/faculty/ schools. 4 Measurement and analytics Analyze reach, engagement, and web traffic related to brand channel shares and story component. 5 Micro-report out Email communicators to follow up, thank them for amplifying, and provide reach, engagement, and web analytics to them. 6 Feature story campaign report Once feature story campaign finishes, aggregate data to measure success. 3.2 Partner Channel Sharing Communicators share story component via unit/faculty/school channels.
  • 15. UBC Digital Ecosystem | @houstonw Editorial calendar Monday Tuesday Wednesday Thursday Friday SaturdaySunday 5 Vanier Scholars 8 Funding 9 The Research Team 7 The Genesis of the Project Idea 11 Ethics Approval 12 The Research Activity 15 Knowledge Mobilization 24 Path to Research 18 The non-linear path Wade Davis 20 Choosing a discipline Wade Davis 25 Andrew Baron Genesis 26 Elizabeth Saewyc Genesis 28 Andrew Baron Funding 27 Jaqueline Firkins Funding 29 Bob Hancock Research Team 31 Corey Nislow Research Team 30 Elizabeth Saewyc Research Team 4 6 10 14 22 17 19 21 13 16 JANUARY 23 Anthropology to botany Wade Davis 3 Don M Resear 2 Andrew Baron Ethics 1 Bob Hancock Ethics 9 Technology and romance Marina Adshade 15 Canada Research Chairs 24 Mind v Brain C 8 10 16 17 22 23 Synapse of Discovery Monday TuesdSunday FEBRUARY
  • 16. UBC Digital Ecosystem | @houstonw Editorial calendar 4 Corey Nislow Research Activity 3 Don Mavinic Research Activity 6 Jaqueline Firkins Knowledge Mobilization 7 Andrew Baron Knowledge Mobilization 5 Susan Crichton Knowledge Mobilization 2 Andrew Baron Ethics 1 Bob Hancock Ethics 14 Marriage and love Marina Adshade 12 Love isn’t one- dimensional Marina Adshade 9 Technology and romance Marina Adshade 15 Canada Research Chairs 24 Mind vs. Brain Brain Centre Directors 27 Brain disease is on the rise Brain Centre Directors 25 Alzheimer’s 26 ALS 28 Mental Health and Addiction 8 10 11 13 16 17 18 19 20 21 22 23 Synapse of Discovery Monday Tuesday Wednesday Thursday Friday SaturdaySunday FEBRUARY READING WEEK 15 Royal Society of Canada 23 Our forests are iconic Richard Hamelin 1 Taking care of our brains Brain Centre Directors 9 Unlocking mysteries Brain Centre Directors 2 MRI Research 3 Multiple Sc 10 Stroke 8 16 17 22 24 Monday TuesdaySunday MARCH
  • 17. UBC Digital Ecosystem | @houstonw Editorial calendar n love de h and 18 Infected trees Richard Hamelin 15 Royal Society of Canada 27 Faces of Research 20 What you see isn’t what you get Richard Hamelin 23 Our forests are iconic Richard Hamelin 1 Taking care of our brains Brain Centre Directors 4 The Golden Age of Neuroscience Brain Centre Directors 9 Unlocking mysteries Brain Centre Directors 11 Marco’s Story 2 MRI Research 3 Multiple Sclerosis 5 Neurotrauma 6 Parkinson’s Disease 10 Stroke 8 25 The Smartest Coffee Talk You’ll Ever Overhear 12 13 16 17 19 22 24 26 28 7 14 21 Monday Tuesday Wednesday Thursday Friday SaturdaySunday MARCH
  • 18. UBC Digital Ecosystem | @houstonw … to an integrated distribution campaign • 50 days of social content • 122 posts on Facebook and Twitter • 4,761,230 impressions • 2,234,864 engagements (Likes, comments, shares, RTs, favourites, clicks) • 185,451 video views • $10,753.59 spent from Social Media Amplification Fund Amplification From four stories…
  • 19. UBC Digital Ecosystem | @houstonw Web traffic to stories Channel Sessions % New Sessions New Users Bounce Rate Pages/Session Avg. Session Duration Social 16,891 69.17% 11,684 92.27% 1.09 00:26 Direct 6,382 67.49% 4,307 83.28% 1.63 1:40 Organic Search 3,354 49.91% 1,674 76.21% 1.30 1:01 (Other) 688 9.45% 65 72.38% 1.65 2:00 Referral 488 50.41% 246 73.77% 1.51 1:16 Email 22 18.18% 4 90.91% 1.18 0:41 Dates: Jan 1, 2015 - March 31, 2015 Source: Google Analytics
  • 20. UBC Digital Ecosystem | @houstonw Social referrals to stories Dates: Jan 1, 2015 - March 31, 2015 Source: Google Analytics Social Network Sessions Pageviews Avg. Session Duration Pages / Session Facebook 14,105 15,255 0:24 1.08 Twitter 2,270 2,647 0:42 1.17 LinkedIn 442 481 0:27 1.09 Google+ 43 52 0:42 1.21 Tumblr 19 20 0:07 1.05
  • 21. UBC Digital Ecosystem | @houstonw Facebook distribution Dates: Jan 1, 2015 - March 31, 2015 Source: Facebook Insights Story Number of Posts Impressions People Reached Engagement (Likes, Comments, Shares, Clicks) Engaged Users Video Views Spend Faces of Research 6 954,758 total 297,323 org. 657,435 paid 498,861 total 116,685 org. 382,176 paid 44,569 28,843 - $1,225.00 Path to Research 20 1,029,656 total 721,669 org. 307,987 paid 554,880 total 317,816 org. 237,064 paid 33,406 29,788 - $2,286.06 Smartest Coffee Talk 10 1,379,154 total 573,319 org. 805,835 paid 721,480 total 220,296 org. 501,184 paid 20,847 17,996 144,821 total 57,044 org. 87,777 paid $2,475.42 Synapse of Discovery 14 813,892 total 607,923 org. 205,969 paid 444,160 total 260,250 org. 183,910 paid 11,281 12,255 39,376 total 25,918 org. 13,458 paid $913.60 Total 50 4,177,460 total 2,200,234 org. 1,977,226 paid 2,219,381 total 915,047 org. 1,304,334 paid 110,103 88,882 184,197 total 82,962 org. 101,235 paid $6,900.08
  • 22. UBC Digital Ecosystem | @houstonw What we learned: • Social media is the largest source of visitors for our feature stories • Visitors from social media spend less time on a page, and go to fewer pages per session • Facebook is the social platform with the greatest reach and engagement. • Short, social video is a big driver of engagement • Social spend was instrumental in targeting our stories to relevant audiences Key takeaways
  • 23. UBC Digital Ecosystem | @houstonw Key story-specific takeaways Faces of Research • Fewer shareable sections, but higher reach and engagement. • Users more likely to engage in multiple ways than other stories. Path to Research • Second highest engagement. • Cross-section of topics profiled helped draw a diverse audience. Smartest Coffee Talk • Social clips from long-form video led to high views counts. • Big impressions and reach, 
 but fewer engaged users. Synapse of Discovery • Effective targeting to people interested in different brain diseases. • Single topic narrowed audience.
  • 24. UBC Digital Ecosystem | @houstonw Social video
  • 25. UBC Digital Ecosystem | @houstonw Huge growth • Started posting natively in 
 November 2014 • Average of 151,305 views per month since then Facebook video
  • 26. UBC Digital Ecosystem | @houstonw Autoplay native video is easier to use • Less friction, lower barrier to view • More visually engaging • More integrated into timeline …especially on mobile User experience matters before after
  • 27. UBC Digital Ecosystem | @houstonw Epic Snowball Fight • Shot on iPhone • Posted on February 25, 2014 directly on Facebook • Highest engagement we’d ever seen • Early days of Facebook video, so no view counts or analytics • 1830 likes, 365 shares Our first clue
  • 28. UBC Digital Ecosystem | @houstonw Meditative Moments • Student Services exam-time campaign • Video content originally created for web, Youtube, Instagram, digital signage • Posted November 26, 2014 directly on Facebook • 27k views, 783 likes, 188 shares A second test
  • 29. UBC Digital Ecosystem | @houstonw Polar Bear Swim • Student-led event on the last day of classes • Despite appearances, very cold!* • Video shot on iPhone, also sent a photographer to capture stills • Posted November 28, 2014 directly on Facebook • 128k views, 2696 likes, 447 shares • 755k impressions, 360k unique people reached The perfect storm *for Vancouver
  • 30. UBC Digital Ecosystem | @houstonw Get straight to the action • Abandon headers and title slides • Make the first three seconds count • Assume your audience doesn’t hear the sound Facebook video lessons *for Vancouver
  • 31. UBC Digital Ecosystem | @houstonw Autoplay native video is easier to use • Less friction • More visually engaging • More integrated into timeline …especially on mobile Timeline • Advertiser beta in August 2014 • Public launch in January 2015 Twitter video
  • 32. UBC Digital Ecosystem | @houstonw Twitter video Views 0 450 900 1350 1800 Dec 2014 Jan 2015 Feb 2015 Mar 2015 Apr 2015 May 2015 Jun 2015 Promoted Organic First video Autoplay @UBC video views
  • 33. UBC Digital Ecosystem | @houstonw Twitter video Views 0 10000 20000 30000 40000 Dec 2014 Jan 2015 Feb 2015 Mar 2015 Apr 2015 May 2015 Jun 2015 Jul 2015 Promoted Organic First video Autoplay @UBC video views
  • 34. UBC Digital Ecosystem | @houstonw Part of our digital ecosystem • Early adopter, less competition as an advertiser in the sector • New distribution for existing content and initiatives • Reach gained from producing more “fun” content allows us to more effectively tell other, less “fun” stories Social video
  • 35. Thank you! PSEWEB 2015 Houston White Digital Marketing Specialist @houstonw